DTDC being India’s Largest Delivery Network Company serves over 10,000 pin codes in India and operates through 240 international offices across the globe. With an effort to make your search for branch office addresses easy and hassle free we have listed all the branch office address, which will enable you to trace your desired location without delay.

 

To know more about DTDC branch offices or any specific branch address click on the desired location on the left hand side of the page where the location name has been mentioned and view the details.

 

For more information on:Tracking and tracing queries email us at info@dtdc.com and to register any grievances email us at css.co@dtdc.com

 

INTRODUCTION ABOUT THE INDUSTRY

The courier industry has been the single largest beneficiary of a pick up in the economy. Volumes of shipments have been on an upward trend and so have the yields. This is in complete contrast to the situation a couple of years ago when the industry's volumes were hampered on account of slowdown in industrial and export demand.

The financial performance of Blue Dart and Elbee two of the leading courier companies in India during Q3FY2000 aptly tells the story. While Blue Dart managed to post a robust growth of 125% in net

profits on account of the low base of the previous year, Elbee's operations were back in the black.

Margins at the operating level have also expanded, which is in line with the cost structure of courier firms. Says Mr Yogesh Dhingra CFO Blue Dart Express Ltd " Nearly 90% of our operating costs are fixed in nature. Hence even though the break even levels are high revenues above this point directly adds to our bottomline". According to industry officials the performance in Q4 is expected to be even better than the previous quarter. This should get translated into healthy gains at the net level.

The growth story in the industry is expected to continue into the future. On a conservative basis the courier industry is Margins at the operating level have also expanded, which is in line with the cost structure of courier firms. Says Mr Yogesh Dhingra CFO Blue Dart Express Ltd " Nearly 90% of our operating costs are fixed in nature. Hence even though the break even levels are high revenues above this point directly adds to our bottomline". According to industry officials the performance in Q4 is expected to be even better than the previous quarter. This should get translated into healthy gains at the net level.expected to grow at between 25-30% over the next three years according Ashis Nain Chief Operating Officer of Elbee Ltd. He also expects bigger courier companies to grow at a faster pace than the industry

average due to the inherent strengths of the larger courier companies especially with regard to reach and technology. Currently both Elbee and Blue Dart service over 1100+ destinations in the country.

The above growth rate also does not factor in the potential from E-commerce and third party supply chain management. We will address these issues in the ensuing paragraphs.

Business to Business (B2B) and Business to Consumer (B2C) models has created a new revenue stream for online as well as brick and mortar companies in the US. Even though this model is in the nascent stage of development it provides companies with huge benefits in terms of cost savings and inventory management. Currently in most traditional businesses primary and secondary distribution channel comprises between 20-25% of the total product cost. E-commerce through B2B and B2C sales could eliminate a major chunk of the costs involved in the distribution chain thus translating into healthy bottomline gains for courier companies. Internationally United Parcel Services handles 55% of all the goods ordered over the Internet.

In the domestic market also, courier companies are gearing up for logistics business through E-commerce trade by making huge investments in information technology and distribution systems. According to Nasscom E-commerce business in India

is expected to touch Rs100bn by 2002. In this regard, Elbee has been the first company is India that has developed a special product catering to this business segment. The product christened elbeenet.com, would provide end to end solutions for e-business for both B2B and B2C transactions with the ability to track packages online. Adds Sunil Rai Vice President Marketing of Elbee" We wish to capture 55% Rs5bn e-commerce logistics market". The company has already tied up with ICICI, India Infoline.com Vasool.com and India Info.com on an exclusive basis for logistics solutions. Given the lucrative business opportunity we expect other courier companies to also follow suit.

Another potential business opportunity for express service companies is managing supply chain of manufacturers. Courier companies have the expertise in inventory optimization and warehouse management. This not only will result in cost savings but also will help improve lead-time resulting in better service to the end user.

It is difficult to quantify revenues from the above businesses. However one thing is clear that opportunities do exists and this is getting reflected in the valuations of courier companies both at home and abroadThe reason for dismal performance of courier industry

Historically, the growth of the Courier Industry has been dependent upon various factors such as general growth of the Industry, growth in export-import and general health of the economy. In the early nineties, the industry was able to grow at an above average rate of between 30-35%

primarily on account of higher industrial growth. However, in the past two years the recessionary conditions in the economy and the slow down in export and import adversely affected the express industry.

You must remember that the industry has a very high level of operating leverage. Hence performance of the courier industry is inextricably linked to the volume of business generated.

DTDC COURIER SERVICES

INTRODUCTION

DTDC Courier & Cargo Ltd. is one of the leading Express distribution company in India covering both domestic and international services. Incorporated in the year 1990, DTDC is in its 20th year of operations in India. It has a large delivery network covering

close to 10,000 Pincodes giving its customers the best reach in the country. Its efficient international network spans over 240 global destinations supported by its own offices in US, UK and DUBAI and associate offices in all the important global destinations.

Head quartered in Bangalore DTDC has its Zonal offices in Banglore, Mumbai, Delhi and Kolkata supported by 300 plus own offices and over 4000 channel partner offices spread across the country delivering over 100 million shipments every year. Company has the state of art IT infrastructure to support their operations and has built many customized applications for its corporate clients.

Under the able leadership of Mr. Subhasish Chakraborty, the founder chairman of the organization , DTDC has an efficient team of management professionals who are working round the clock delivering value to their customers.

DTDC has been innovating constantly to provide products and services that meet customers current and future needs. Today you will find DTDC offering wide range of services like Express courier, cargo, end to end supply chain solutions, Retail services like ticketing solutions, bill payments, Mobile & DTH top ups apart from Training supply chain professionals through its supply chain training institute.

DTDC’s Customer profile cuts across the industry verticals covering banking, insurance, telecom, manufacturing and IT. Company provides excellent solutions for E commerce business and has capability

of seamless integration of applications with the customer providing efficient transaction and database management.

DTDC has strategic equity participation by ADAG group. DTDC plans to consolidate its growth and its vision is to interface with customers more often in their value chain by offering wide range of products and services.

VISION AND MISSION

Vision

To be the most Admired and Successful Express Distribution Company in India by meeting and exceeding our Customers' expectation of services.

Mission

To focus on Customer Loyalty and make it the goal of our Organization.

To encourage our people for adoption of new technologies, processes and systems for improved, reliable and speedy service.

To relentlessly monitor to reach a minimum net service level of 98% delivery.

QUALITY POLICY

Satisfied Internal Customers, External Customers and Business Associates

Continual Improvements in products, Processes, Services and Quality Management Systems

Satisfied, Motivated and committed Employees.

STRATEGIC INTENT

To continuously improve our Line-haul connections to achieve shortest possible transit times.

To save time by adopting ‘Right-First-Time approach in every part of Business’

To impartially select and develop employees & service partners (Franchisees) for meeting our quality service standard. 

 

 

GOALS AND OBJECTIVES IF THE COMPANY

WIN-WIN Relationship with everyone involved in our Business.

Transparency in all our Transactions. Understanding that our service efficiency is part

of customer’s balance sheet.

Protect the Environment by minimizing Pollution and Reducing. 

National Wastage

 

.

The five Forces and relation to DTDC

The threat of the entry of new competitors

Profitable markets that yield high returns will attract new firms. This results in many new entrants, which eventually will decrease profitability for all firms in the industry. Unless the entry of new firms can be blocked by incumbents, the abnormal profit rate will fall towards zero (perfect competition).

The existence of barriers to entry (patents [1] , rights, etc.) The most attractive segment is one in which entry barriers are high and exit barriers are low. Few new firms can enter and non-performing firms can exit easily.

Economies of product differences Brand equity Switching costs or sunk costs Capital requirements Access to distribution Customer loyalty  to established brands Absolute cost advantages Learning curve  advantages

Expected retaliation by incumbents Government policies Industry profitability; the more profitable the industry the

more attractive it will be to new competitors

India Couriers Air Pronto Couriers Airwings Au Courier Capitol Overseas Courier ServiceClassic Couriers Pvt. Countrywide Express Ltd. City Courier Service Eastern Air Couriers Eastern Air Couriers, Pvt. Ltd. Efex Courier Gati Ltd. JK International, Inc. Orbit Worldwide Express Transglobal Express Ltd. Transworld Discount Courier WHITES Courier 'N Cargo

The intensity of competitive rivalry

For most industries, the intensity of competitive rivalry is the major determinant of the competitiveness of the industry.

Sustainable competitive advantage through innovation Competition between online and offline

companies; click-and-mortar -v- slags on a bridge[citation

needed]

Level of advertising expense

Powerful competitive strategy The visibility of proprietary items on the Web[2]

[2] used by a company which can intensify competitive pressures on their rivals. How will competition react to a certain behavior by another firm? Competitive rivalry is likely to be based on dimensions such as price, quality, and innovation. Technological advances protect companies from competition. This applies to products and services. Companies that are successful with introducing new technology, are able to charge higher prices and achieve higher profits, until competitors imitate them. Examples of recent technology advantage in have been mp3 players and mobile telephones. Vertical integration is a strategy to reduce a business' own cost and thereby intensify pressure on its rival.

AFL :One among the acknowledged leaders among the logistics companies in India is AFL. Through its domain of logistics services,the company has delivered world class service in India. In 1979,the company introduced the first ever courier service by forming an alliance with DHL World Wide Express. The company offers services like Logistics and warehousing,Courier Company and Custom Consultant. 

DHL :This company is one among the major logistics companies in India. It is a market leader globally in overland transport,air freight and international express. The company ranks No.1 in the world in contract logistics and ocean freight. The biggest

logistics and express network in the world has a network in about 220 territories and countries,72,000 vehicles,350 Aircrafts,36 hubs and 4,700 bases.

Blue Dart :This logistics company is South Asia's top integrated express package Distribution and courier company. The domestic network of the company covers about 21,340 locations and provides service to 220 countries by the company's sales alliance with DHL. It provides the best service like Free Pick up from Your location,Regulatory Clearances,Real Time Tracking,Free Computerized Proof of Delivery etc. 

Gati :The company is a key leader in then arena of express cargo delivery and a significant one in the supply chain management solutions and distribution in India since the year 1989.The company provides services like the WareHousing,Express Cargo etc. Logistics Solutions of the company are Warehousing,Supply chain Management. The Distribution Solutions of the company are Gati Surface Express, Gati coast to coast, Gati Air Express etc. 

Safexpress :It is one of the largest express company in India. The company offers the best and integrated logistics solutions. In 2002 the Limca Book of Records declared the company as the Largest Logistics service Provider in India. The company has a network over 550 locations in 28 states and 7 countries. It has 3000 weather proof ISO-9002 vehicles. 

Ashok Leyland :The leading provider of logistic vehicles for the India Army is this company. It is a key leader in the tractor-tailers and multi axle trucks. The company manufactures buses,trucks,engines and special application vehicles in India. It is promoting a new company called Ashley Transport Services Ltd. for exchange of information and integrated services related to logistics in order to tackle the business of freight contractors. 

Agarwal Packers and Movers:This popular Indian logistics company provides logistic services like the home shifting,car packing etc. across India. The company believes in keeping technology and people and of course heart and soul in the movement of the individuals respective items. The company offers quality service in transportation and packing. 

First Flight:

This logistics company in India specializes in courier services world wide. The multi-tracking programs of the company are Domestic ,International,First Wheels,First Wings and many others. The overseas offices of the company are in Malaysia,Singapore,UK,US,UAE, Quatar, Oman. 

These are some of the competitors of DTDC which it has to deal with currently. Due to the above competitors it has to face severe competion,

The threat of substitute products or services

The existence of products outside of the realm of the common product boundaries increases the propensity of customers to switch to alternatives:

Buyer propensity to substitute Relative price performance of substitute Buyer switching costs Perceived level of product differentiation Number of substitute products available in the market Ease of substitution. Information-based products are

more prone to substitution, as online product can easily replace material product.

Substandard product Quality depreciation

Following are the present substitutes of couriers and because of which courier services if facing severe threat :

Telephone E-mails Telegraphs Fax

However the courier services speacializes itself in case of delivering goods and also time security.

The bargaining power of customers (buyers)

The bargaining power of customers is also described as the market of outputs: the ability of customers to put

the firm under pressure, which also affects the customer's sensitivity to price changes.

Buyer concentration to firm concentration ratio Degree of dependency upon existing channels of

distribution Bargaining leverage, particularly in industries with

high fixed costs Buyer volume Buyer switching costs relative to firm switching costs Buyer information availability Ability to backward integrate Availability of existing substitute products Buyer price sensitivity Differential advantage (uniqueness) of industry

products RFM  Analysis

DTDC is not pressurized by customers as DTDC has got innovations in itself as a result of which it need not worry about the prevailing competitors. Some of the exclusive services provided by DTDC includes :

Fast delivery Tracking of the sent couriers through net Brand name

The bargaining power of suppliers

The bargaining power of suppliers is also described as the market of inputs. Suppliers of raw materials, components, labor, and services (such as expertise) to the firm can be a source of power over the firm, when there are few substitutes. Suppliers may refuse to work with the firm, or, e.g., charge excessively high prices for unique resources.

Supplier switching costs relative to firm switching costs Degree of differentiation of inputs Impact of inputs on cost or differentiation Presence of substitute inputs Strength of distribution channel Supplier concentration to firm concentration ratio Employee solidarity (e.g. labor unions) Supplier competition - ability to forward vertically

integrate and cut out the buyer

Differentiation Strategy

Differentiation is aimed at the broad market that involves the creation of a product or services that is perceived throughout its industry as unique. The company or business unit may then charge a premium for its product. This specialty can be associated with design, brand image, technology, features, dealers, network, or customers service. Differentiation is a viable strategy for earning above average returns in a specific business because the resulting brand loyalty lowers customers' sensitivity to price. Increased costs can usually be passed on to the buyers. Buyers loyalty can also serve as an entry barrier-new firms must develop their own distinctive competence to differentiate their products in some way in order to compete successfully. Examples of the successful use of a differentiation strategy are Hero Honda, Asian Paints, HLL, Nike athletic shoes, Perstorp BioProducts, Apple Computer, and Mercedes-Benz automobiles.

DTDC does believe in differentiating its services from the other courier services so that it falls out from the rest. Some of the exclusive services provided by DTDC includes :

Fast delivery

Tracking of the sent couriers through net Brand name

Complete E commerce solutions from DTDC   DTDC offers end to

end solutions for the E commerce business. Expert team within the company develops customised solutions and offers seamless integration with the customer applications so that customer can integrate shipping solutions to their E commerce business.

DTDC core competencies in express shipping, providing detailed online shipment information and automated shipping processes are the perfect answer to the emerging e commerce needs. By integrating DTDC services and DTDC

technology in superior eCommerce solutions, DTDC is able to provide your customers the most crucial part of your busines which is end mile delivery solutions.

Online Way Bill Generation

DTDC's E commerce solution can help you with system generated bar-coded waybill at your site facilitating an easy process.

Few key features of DTDC E Commerce solutions

»Online address book: store and re-use addresses

» Track packages

» Schedule a courier pick-up

» Get customized rate quotes

» Create customized

shipment reports

»

Multiple Piece Shipping: send multiple packages on the same Air Waybill

»

Group shipping: Send the same shipment type to a group of different people without re- entering the same information for each Air Waybill

» Customized reports

»

DTDC Indian Address Validation Tool- ensures that customer-entered shipping addresses for the destinations are correct at the time of order.

Customer Value Additions Customers can directly track their consignments at our web site.We have special computer based booking procedures so that bulk consignments can be handled efficiently. 

Customers can directly track their consignments at our web site inwww.dtdc.com using our Consignment numbers or their own reference numbers.We provide group tracking for special customers so as to improve their efficiency.

Our tracking is also available to GSM and CDMA mobile users through SMS.We can address customized data requirements of our users, apart from the above facilities.We have special computer based booking procedures so that bulk consignments can be handled efficiently.We make extensive use of bar code scanners and electronic weighing machines across our entire network to ensure accuracy and integrity of transactions, which ensures safe and efficient transshipment of your parcels and documents.DTDC provides customized solutions to meet the requirements various industry verticals.

 

India  – Key Economy Drivers    

Concept  of courier services  had existed in India  for centuries in the  form of messenger services,  which were carried by:

o Pigeonso Runnerso Horse Riders

 

Birth,  Growth & Development 

of Courier Service in  India

    

Birth,  Growth & Development  of Courier Service in  India 

 

The  Indian Postal System  came into existence  in 1774

First Indian Post office Act introduced in 1837

Then came “Angadias” who carried documents and precious gems and jewels

    

Birth,  Growth & Development  of Courier Service in  India 

o The  most unique Express  Service prevalent in  India  is the “Dabbawalas”

    

The  organized Courier Industry  came into existence  in 1977

The Courier Industry started gaining momentum in 1980’s

  

Birth,  Growth & Development  of Courier Service in  India

    

Domestic  Players – Market Share

(Organised  sector)

    

International  Players – Market Share    (Organised sector)

    

Technology  In Courier Industry 

Web  Based Tracking &  Tracing of shipments

Mobile / SMS Tracking facility  

Physical  automations like o Conveyor belts in hubs,o Smart labelso Overhead cameras on specially

designed docks & hub floors Hand held wireless devices

    

Future  Of Courier & Cargo 

Industry 

Courier  & Cargo business  has become a mega  market

Industry steadily growing at the estimated rate of 25% each year

 

Very  few players in the  organized sector

    

Future  Of Courier & Cargo 

Industry 

Estimated  growth in revenue of  INR 4,000 Crores (USD 

889 Million) and expected  to double in next  5 years

Domestic airfreight market likely to grow exponentially by 2010

Attracting MNCs    

DTDC   OVERVIEW  

India’s largest  delivery network Handles 10 million parcels a month 13,000 people in operations 3,700 locations Serves 10,000 Pin codes 10 Regional offices and gateways 240 International destinations Special services to SAARC ISO9000 Certified Reliance (ADAG) large shareholder

    

Franchises 

Pioneer in Franchise  Business 3700 in India 25 in US and UK 500 finished 10 years 1000 finished over 5 years Win-Win partnership Long term commitments Sales support IT link up - intranet Special schemes

    

TECHNOLOGY 

Web based tracking Electronic POD Over 100 people team 10 Years of investment IBM partnership Solid intranet

Linked with partners Bar coding of AWB 100% scanning

Services provided:1.Domestic tracking via internet, SMS82.DTDC’s E commerce solution that helps with system generated bar-coded waybill at the

customer’s destination facilitating an easy process.

3.Customers can schedule a courier pick-up

4.Get customized rate quotes5.Customer can create customized shipment reports6.DTDC Indian Address Validation Tool- ensures that customer-entered shipping addressesfor the de1stinations are correct at the time of order.

Challenges faced:1.Does not own freighter aircraft.2.Still developing its overseas expansion.3.Repeat deliveries leading to higher cost

B.C.G MATRIX

To use the chart, analysts plot a scatter graph to rank the business units (or products) on the

basis of their relative market shares and growth rates.

Cash cows  are units with high market share in a slow-growing industry. These units

typically generate cash in excess of the amount of cash needed to maintain the business.

They are regarded as staid and boring, in a "mature" market, and every corporation would be

thrilled to own as many as possible. They are to be "milked" continuously with as little

investment as possible, since such investment would be wasted in an industry with low

growth.

Dogs, or more charitably called pets, are units with low market share in a mature, slow-

growing industry. These units typically "break even", generating barely enough cash to

maintain the business's market share. Though owning a break-even unit provides the social

benefit of providing jobs and possible synergies that assist other business units, from an

accounting point of view such a unit is worthless, not generating cash for the company. They

depress a profitable company's return on assets ratio, used by many investors to judge how

well a company is being managed. Dogs, it is thought, should be sold off.

Question marks (also known as problem child) are growing rapidly and thus consume

large amounts of cash, but because they have low market shares they do not generate

much cash. The result is a large net cash consumption. A question mark has the potential to

gain market share and become a star, and eventually a cash cow when the market growth

slows. If the question mark does not succeed in becoming the market leader, then after

perhaps years of cash consumption it will degenerate into a dog when the market growth

declines. Question marks must be analyzed carefully in order to determine whether they are

worth the investment required to grow market share.

Stars are units with a high market share in a fast-growing industry. The hope is

that stars become the next cash cows. Sustaining the business unit's market leadership may

require extra cash, but this is worthwhile if that's what it takes for the unit to remain a leader.

When growth slows, stars become cash cows if they have been able to maintain their

category leadership, or they move from briefstardom to dogdom.[citation needed]

Relating DTDC to BCG matrix

Relating DTDC to BCG matrix we can try to place DTDC in one of the above positions.Studying the four categories in accordance to the BCG matrix :-

QUESTION MARK:- DTDC cannot be placed in the question mark position of the BCG matrix. It doesnot consume much cash and its market position is also

satisfactory. This is the reason why we cannot place DTDC in the question mark position.

STARS :- DTDC cannot be placed in the star position of the BCG matrix the reason for it is that to be a STAR it is mandatory for DTDC to have a high market share as well as high growth potential in the market.

CASH COWS:- According to me this is the best place which suits DTDC as in CASH COWS it generates a good amount of cash in the market.