course catalog 2017 - eri training to alcatel-lucent 7750 service routers (sr) ... a hacker’s...

COURSE CATALOG

EDUCATE • REINVENT • INNOVATE

2017 ERI

©2017 Educational Resources, Inc. All rights reserved.

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SSS EDUCATE • REINVENT • INNOVATE SSS

2017 COURSE CATALOG

MostERIcoursesareavailableinclassorvirtually,withliveinstructorstoaccommodateyourpersonallearningstyleandschedule.Peruseourcatalog,contactuswithquestions,andthensignuptoreach

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permission in writing from the publisher. Inquiries should be addressed to Educational Resources, Inc., 45064 Underwood Lane, Suite 200, Dulles, VA 20166; or call (703) 904-1800.


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Contents Avaya ............................................................................................................................................... 1

Avaya Communications Server (CS) 1000 System Administration and Management ................................... 1Avaya Communications Server (CS) 1000 System Administration and Management Troubleshooting ....... 1

Carrier-Based Networking .............................................................................................................. 25ESS Basic Switch Management ...................................................................................................................... 2Basic Switch Transport Management .............................................................................................................. 2Cisco ONS 15454 and the Alcatel-Lucent 1665 DMX (Data Multiplexer) Series ............................................ 2Internet Protocol (IP) and Ethernet in Today's Carrier Networks ................................................................... 2Modern Carrier Network Collaboration Services NEW ................................................................................... 2Next-Generation (NG) Networks ..................................................................................................................... 3Tomorrow’s 2020 Carrier Networks ................................................................................................................ 3

Certifications ................................................................................................................................... 3Certified Fiber Optic Technician (CFOT) .......................................................................................................... 3Certified Premises Cabling Technician (CPCT) ................................................................................................. 3Certified Fiber Optic Specialist/Antenna (CFOS/A) NEW ................................................................................ 4Certified Fiber Optic Specialist/Connectors (CFOS/C) ..................................................................................... 4Certified Fiber Optic Specialist/Design (CFOS/D) ............................................................................................ 4Certified Fiber Optic Specialist/Data Center (CFOS/DC) NEW ........................................................................ 4Certified Fiber Optic Specialist/Fiber Characterization (CFOS/FC) ................................................................. 4Certified Fiber Optic Specialist/Home (CFOS/H) ............................................................................................. 5Certified Fiber Optic Specialist/Outside Plant (CFOS/O) ................................................................................. 5Fiber Optic Specialist/Optical LANs (CFOS/L) NEW ......................................................................................... 5Certified Fiber Optic Specialist/Splicing (CFOS/S) ........................................................................................... 5Certified Fiber Optic Specialist/Testing (CFOS/T) ............................................................................................ 5CFOS/C/T .......................................................................................................................................................... 6CFOS/S/T .......................................................................................................................................................... 6CFOS/H/D ......................................................................................................................................................... 6CCNT - Certified in Convergent Network Technologies .................................................................................. 7CTP - Convergence Technologies Professional ................................................................................................ 7CWNA - Certified Wireless Network Administrator ........................................................................................ 7CWTS - Certified Wireless Technology Specialist ............................................................................................ 7CompTIA A+ ...................................................................................................................................................... 7CompTIA Advanced Security Practitioner (CASP) ............................................................................................ 7CompTIA Cloud Essentials ................................................................................................................................ 8CompTIA Cloud+ .............................................................................................................................................. 8CompTIA IT Fundamentals ............................................................................................................................... 8CompTIA Linux+ ............................................................................................................................................... 8CompTIA Mobility+ .......................................................................................................................................... 8CompTIA Network+ .......................................................................................................................................... 9CompTIA Project+ ............................................................................................................................................ 9CompTIA Security+ ........................................................................................................................................... 9CompTIA Server+ ............................................................................................................................................. 9CompTIA Storage+ ........................................................................................................................................... 9


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Contents MTA –Microsoft Technology Associate – Networking Fundamentals .......................................................... 10MTA – Microsoft Technology Associate – Security Fundamentals .............................................................. 10MTA – Microsoft Technology Associate - Windows OS Fundamentals NEW ............................................... 10MTA – Microsoft Technology Associate – Windows Server Administration Fundamentals ........................ 10MTA – Microsoft Technology Associate – Mobility and Devices Fundamentals NEW ................................. 10MTA – Microsoft Technology Associate – Cloud Fundamentals NEW ......................................................... 11MCSA – Microsoft Certified Systems Administrator – Windows 10, Configuring NEW ............................... 11MCSA – Microsoft Certified Systems Administrator – Windows 10, Deploying and Managing NEW ......... 11SSCA – SIP School Certified Associate NEW .................................................................................................. 11VMware Certified Associate (VCA) - Data Center Virtualization NEW .......................................................... 11

Cloud ............................................................................................................................................. 12An Introdution to Cloud Computing NEW ..................................................................................................... 12Introduction to Cloud Computing – Part 1 .................................................................................................... 12Introduction to Cloud Computing – Part 2 .................................................................................................... 12

Computers ..................................................................................................................................... 12Fundamentals of UNIX and Linux NEW ......................................................................................................... 12

Core Skills ...................................................................................................................................... 13Basic Skills for Electricians ............................................................................................................................. 13Introduction to Computers ............................................................................................................................ 13Introduction to Data Communications .......................................................................................................... 13Introduction to Digital Logic .......................................................................................................................... 13Introduction to Electricity and Electronics .................................................................................................... 13Introduction to Networking ........................................................................................................................... 13Introduction to Technical Math ..................................................................................................................... 14Low-Voltage Safety ........................................................................................................................................ 14Powers of Ten ................................................................................................................................................ 14

Fiber Optics ................................................................................................................................... 14Cleaning, Scoping, and Testing Fiber ............................................................................................................. 14Network Cabling with Fiber ........................................................................................................................... 15Types of Fiber and Connectors ...................................................................................................................... 15Understanding Fiber-Optic Communications ................................................................................................ 15

Networking .................................................................................................................................... 15Building Virtual Private Networks (VPNs) ...................................................................................................... 15Ethernet Metropolitan-Area Networks ......................................................................................................... 16Ethernet over SONET ..................................................................................................................................... 16Networking Fundamentals Review ................................................................................................................ 16Overview of Multi-Protocol Label Switching (MPLS) ..................................................................................... 16Overview of Networking ................................................................................................................................ 16Networking and Cloud Networks ................................................................................................................... 16


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Contents Nokia ............................................................................................................................................. 17

Introduction to Alcatel-Lucent 7750 Service Routers (SR) ............................................................................ 17Overview and Installation of the Alcatel-Lucent 7705 Service Aggregation Router (SAR) ........................... 17Overview of the Alcatel-Lucent 7670 Routing Switch Platform (RSP) .......................................................... 17Overview, Installation, and Provisioning of the Alcatel-Lucent 7950 Extensible Routing System (XRS) ..... 17

Security .......................................................................................................................................... 18A Hacker’s Guide to Protecting Your Internet ............................................................................................... 18Computer Security Fundamentals NEW ........................................................................................................ 18Email and Web Security ................................................................................................................................. 18Mobile Phone Security ................................................................................................................................... 18Security and the Internet of Things (IoT) ....................................................................................................... 18Understanding Security in PBX and VoIP/SIP-Based Telephone Systems ..................................................... 19Wireless Security ............................................................................................................................................ 19

TCP/IP & Routing Protocols .......................................................................................................... 19Advanced IP Routing ...................................................................................................................................... 19Advanced IP Routing and Troubleshooting ................................................................................................... 19Deploying Routers .......................................................................................................................................... 19Fundamentals of Router Configuration ......................................................................................................... 20Fundamentals of Routing and Switching ....................................................................................................... 20Introduction to Cisco Routing ........................................................................................................................ 20Introduction to IPv6 ....................................................................................................................................... 20Introduction to Routing Protocols ................................................................................................................. 20Router Command Line Interface (CLI) Orientation ....................................................................................... 21Transmission Control Protocol/Internet Protocol (TCP/IP) ........................................................................... 21Troubleshooting Cisco Routers ...................................................................................................................... 21

Telecommunications Design & Distribution ................................................................................. 21Advanced Bonding and Grounding for Telecommunications Systems ......................................................... 21Grounding and Protection for Telecommunications Systems ...................................................................... 22Installing Bayonet Neill-Concelman (BNC) Connectors ................................................................................. 22Introduction to Voice and Data Cabling Systems .......................................................................................... 22T1/T3 Fundamentals ...................................................................................................................................... 22

VoIP ............................................................................................................................................... 23ENUM, DNS, NAPTR, and VoIP Peering ......................................................................................................... 23Introduction to Session Initiation Protocol (SIP) Telephony Systems ........................................................... 23Introduction to Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) within Next-Generation (NG) Carrier Networks for Service Representatives ....................................................... 23Introduction to Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) within Next-Generation (NG) Carrier Networks for Communications Technicians .............................................. 23Voice over Internet Protocol (VoIP) ............................................................................................................... 24


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Contents Wireless Technologies .................................................................................................................. 24

Installing Wireless Home Networks ............................................................................................................... 24Introduction to Li-Fi ....................................................................................................................................... 24Introduction to Today’s 4G LTE Wireless Technologies ................................................................................ 24Introduction to WiMAX NEW ......................................................................................................................... 24

Business Communications ............................................................................................................ 25Beyond the Text, Reading Comprehension ................................................................................................... 25Business Grammar ......................................................................................................................................... 25Business Writing ............................................................................................................................................. 25Communication in Today’s Business Environment ....................................................................................... 25Effective Communication Skills for Success in Work and Life ....................................................................... 25Effective Listening .......................................................................................................................................... 26Fine-Tuning Writing and Proofreading Skills ................................................................................................. 26Getting It Right ............................................................................................................................................... 26Grammar Refresher ....................................................................................................................................... 26Improve Workplace Communication ............................................................................................................. 26Public Speaking Skills – Conquering Your Fears NEW ................................................................................... 26Working with the Generations ...................................................................................................................... 27Writing Effective Business Email, Letters, and Memos ................................................................................. 27

Career Transition .......................................................................................................................... 27Ace the Interview, Get the Job Offers ........................................................................................................... 27Crafting an Eye-Catching, Interview-Winning Resume ................................................................................. 27Finding the Jobs You Didn't Know Were There ............................................................................................. 27Catch Your Dream Job through Social Networking ....................................................................................... 28Finding Federal Government Jobs ................................................................................................................. 28Finding the Encore Career That Is Right for You ........................................................................................... 28Finding the Right Job ...................................................................................................................................... 28How to Prepare an Academic Portfolio ......................................................................................................... 28How to Start a Home Day Care ...................................................................................................................... 28Knock ’em Dead – The Ultimate Job Search Guide ....................................................................................... 29Marketing for Small Businesses ..................................................................................................................... 29Navigating the Waters of Career Transition .................................................................................................. 29Prepare Today, Begin Your Dream Job Tomorrow ........................................................................................ 29Starting a Home-Based Business ................................................................................................................... 29Starting Your Own Business ........................................................................................................................... 29The Top Jobs for 2017 .................................................................................................................................... 30Writing a Successful Business Plan ................................................................................................................ 30

Conflict Resolution ........................................................................................................................ 30Creative Problem Solving: A Team Effort ...................................................................................................... 30Dealing with Difficult People ......................................................................................................................... 30Diversity – Toward a More Inclusive Work Environment ............................................................................. 30Moving from Conflict to Resolution .............................................................................................................. 31The Essentials of Communication and Collaboration NEW .......................................................................... 31


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Contents Customer Sales, Service, & Marketing ......................................................................................... 31

Boosting Technicians’ Customer Service Performance ................................................................................. 31Converting Prospects to Customers .............................................................................................................. 31Customer Relationship Building ..................................................................................................................... 31Delight the Customer with Perfect Customer Service .................................................................................. 32Focus on Excellence ....................................................................................................................................... 32Fundamentals of Successful Sales ................................................................................................................. 32Introduction to Email Marketing ................................................................................................................... 32It’s In Your Hands – Less Stress and Better Customer Service ...................................................................... 32Maximizing Customer Service Performance (MCSP) .................................................................................... 33Maximizing Customer Service Performance (MCSP) for Technicians ........................................................... 33Relieving Call Center Agent Burnout ............................................................................................................. 33Selling Is Serving the Customer! .................................................................................................................... 33Telephone Customer Service Skills ................................................................................................................ 33Telephone Etiquette ...................................................................................................................................... 33Understanding Prospects and Gaining Customers ........................................................................................ 34Utilizing Technicians’ Knowledge to Meet Customer Needs ........................................................................ 34

Financial Know-How ..................................................................................................................... 34Budgeting Made Simple ................................................................................................................................. 34Finding College Scholarship Money ............................................................................................................... 34Home Budgeting Using Coupons ................................................................................................................... 34How to Stage Your Home for a Quick Sale NEW ........................................................................................... 35How to Survive Tough Economic Times ........................................................................................................ 35Learn How to Manage Credit and Deal with Creditors ................................................................................. 35Living Debt Free NEW .................................................................................................................................... 35My Identity Is My Own ................................................................................................................................... 35Pay Day vs Bill Day .......................................................................................................................................... 35Planning Your Retirement .............................................................................................................................. 36The Basics of Buying and Selling Residential Real Estate NEW ..................................................................... 36The Best Places to Retire ............................................................................................................................... 36Understanding Credit and Credit Reports ..................................................................................................... 36Vacation Planning on a Budget NEW ............................................................................................................. 36

Financial Know-How – Why Didn’t I Learn THAT in Math? ......................................................... 37Banking and Credit NEW ................................................................................................................................ 37Housing and Taxes NEW ................................................................................................................................ 37Personal Finance and Investments NEW ....................................................................................................... 37The Mathematics of Trades & Professions NEW .......................................................................................... 37The Mathematics of Work NEW .................................................................................................................... 37

Google ........................................................................................................................................... 38Getting to Know Google NEW ....................................................................................................................... 38Google Apps – Docs, Sheets, Slides, and Forms NEW ................................................................................... 38Google Apps – Mail, Contacts, and Calendar NEW ....................................................................................... 38Google Drive NEW ......................................................................................................................................... 38


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Contents Health & Wellness ......................................................................................................................... 39

Balancing Work – Balancing Health ............................................................................................................... 39Elder Care – Taking Care of Mom and Dad ................................................................................................... 39Full-Time Parent/Full-Time Job ...................................................................................................................... 39Health Hacks for a Better Body NEW ............................................................................................................ 39Lifestyle Management ................................................................................................................................... 39Managing Your Stress Levels - Tapping Into Your Zen Zone NEW ................................................................ 40Nutrition Habits Grandma Knew and Your Doctor Never Learned ............................................................... 40Physical Fitness and Nutritional Guidance .................................................................................................... 40Reinvent Your Life through Positive Thinking NEW ...................................................................................... 40Understanding and Maximizing Your Value .................................................................................................. 40“Where are my Keys?” – Strategies for Improving Your Memory NEW ....................................................... 40

Job Performance Enhancements .................................................................................................. 41Critical Thinking .............................................................................................................................................. 41Dealing with Change ...................................................................................................................................... 41Goal Setting .................................................................................................................................................... 41High Impact Presentations NEW ................................................................................................................... 41How to Increase Productivity on the Job ...................................................................................................... 41How to Study .................................................................................................................................................. 41Managing Multiple Priorities ......................................................................................................................... 42Managing Multiple Challenges of the Workplace ......................................................................................... 42Managing Your Time ...................................................................................................................................... 42Project Management ..................................................................................................................................... 42Strategies for Learning ................................................................................................................................... 42The 7 Habits of Highly Effective People© ..................................................................................................... 42Working Effectively with Others Using Emotional Intelligence .................................................................... 43You and Your Approach to Workplace Excellence ........................................................................................ 43

Just for Fun .................................................................................................................................... 43Brand Image “Branding” ................................................................................................................................ 43Legacy Letters ................................................................................................................................................ 43Spanish ........................................................................................................................................................... 43

Leadership ..................................................................................................................................... 44Coaching – Bringing Out the Best in People NEW ......................................................................................... 44FranklinCovey’s Leadership: Great Leaders, Great Teams, Great Results™ ................................................. 44FranklinCovey’s The 5 Choices to Extraordinary Productivity™ .................................................................... 44Leadership Challenge ..................................................................................................................................... 44Leadership Development ............................................................................................................................... 44Team Building ................................................................................................................................................. 45Timework and Teamwork .............................................................................................................................. 45


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Contents Microsoft Applications .................................................................................................................. 45

Microsoft Office Access – Step by Step ......................................................................................................... 45Microsoft Office Excel – Step by Step ............................................................................................................ 45Microsoft Office Outlook – Step by Step ....................................................................................................... 45Microsoft Office PowerPoint – Step by Step ................................................................................................. 46Microsoft Office Word – Step by Step ........................................................................................................... 46

Motivational .................................................................................................................................. 46Born to Win by Zig Ziglar NEW ....................................................................................................................... 46Break Out of Mediocrity and Excel in Three Steps ........................................................................................ 46Confucius Says: Make Better Choices ............................................................................................................ 46Don’t Delay…Overcome Procrastination ....................................................................................................... 47Keep Your Chin Up in Tough Times ............................................................................................................... 47Motivate from Within .................................................................................................................................... 47Tap Your Passion, Change Your Life ............................................................................................................... 47The Game of Life – How to Define Success ................................................................................................... 47Tools to Motivate ........................................................................................................................................... 47

Today's Trending Technologies .................................................................................................... 48Calling Skype .................................................................................................................................................. 48Cozi – The Free App to Bring Order to Everyday Life .................................................................................... 48Email and Web Security NEW ........................................................................................................................ 48Facebook ........................................................................................................................................................ 48Instagram ....................................................................................................................................................... 48Introduction to HTML .................................................................................................................................... 49MailChimp ...................................................................................................................................................... 49Mobile Phone Security ................................................................................................................................... 49Protecting Your Wireless Devices from the Unthinkable NEW ..................................................................... 49Social Networking Today ............................................................................................................................... 49Twitter ............................................................................................................................................................ 49Understanding Apps ...................................................................................................................................... 50Working with iPads ........................................................................................................................................ 50

Your Home – Your Planet .............................................................................................................. 50Container Gardening ...................................................................................................................................... 50How to Be Green — and Save Energy and Money ........................................................................................ 50How to Conduct a Home Energy Audit .......................................................................................................... 50Keeping Up with Your Stuff ............................................................................................................................ 51Smart Home - The Future is Now! NEW ........................................................................................................ 51Spring Gardening ........................................................................................................................................... 51Security and the Internet of Things (IoT) NEW ............................................................................................. 51The Internet of Things (IoT) NEW .................................................................................................................. 51Turning Your Junk Into Treasures NEW ......................................................................................................... 51


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Avaya Avaya Communications Server (CS) 1000 System Administration and Management Virtual Instruction

ParticipantsinthiscoursewillrefreshtheirbasicadministrationandmanagementskillsontheCS1000seriesPBXsthroughguidedpractices.Theywillworkdirectlywithsystemsforreal-lifepracticesinsecurityandprovisioning.Theywilllearntherequiredskillsforaddinganalog,digital,andIPtelephones,toensureproperoperation.Inadditiontocommonstationmoves,adds,andchanges(MACs),theywilldiscusssystemadministration,commontasks,anddigitaltrunking.ParticipantswillalsoreceiveabriefintroductiononsysteminstallationandintegrationoftheCallPilotvoicemailsystem.ThiscourseismeanttosupplementtheAllianceAvayaCS1000SystemAdministrationandManagementPhase3trainingcourseandisdesignedtogetstudentspreparedforthePhase5HybridTroubleshootingcourse.

8hours

Avaya Communications Server (CS) 1000 System Administration and Management Troubleshooting Hands-On Training

ParticipantsinthiscoursewillexpandtheirbasicadministrationandmanagementskillsontheCS1000seriesPBXsthroughhands-onandinteractivepracticeswithalivesystem.Studentswillworkdirectlywithsystemsforreal-lifepracticesinsecurityandprovisioning.Theywilllearntherequiredskillstoaddanalog,digital,andIPtelephones,andthetestingrequiredtoensureproperoperation.Inaddition,theywillusecommonstationmoves,adds,andchanges(MACs),andadministration.ParticipantswillalsopracticesysteminstallationandintegrationoftheCallPilotvoicemailsystemontheCS1000seriesPBX.ThiscourseismeanttosupplementtheAllianceAvayaCS1000SystemAdministrationandManagementPhase3trainingcoursewithlivesystemtraining,andishighlyrecommendedforbothfieldtechniciansandhelp-deskstaffwhoaretaskedtoprovidefront-linesupportfortheCS1000system.

40hours


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Carrier-Based Networking 5ESS Basic Switch Management

TheAlcatel-Lucent5ESS®Switch,theClass5TelephoneElectronicSwitchingSystem(ESS),supportsamultitudeofapplicationsthatcanbeconfiguredtocoexistwitheachother,allowingcarrieroperatorstoimplementdifferentapplicationscost-effectivelyonjustoneswitch.Thereforeitisimportantthatcarriertechnicianshaveathoroughunderstandingofthe5ESS®components,architecture,andbasicswitchmanagementtasksneededtooperateandmaintainthiscarrier-classproduct.Thiscoursewillprovideparticipantswithanin-depthunderstandingofthecomponents,managementfunctions,administrativetoolsandfunctions,andcommonfunctionsofthesystem.Thecourseincludesbasicandadvancedtranslations,ISDN,provisioning,tools,andtroubleshooting.

40hours

Basic Switch Transport Management 4ESS®, 5ESS®, VoIP, and SIP

TheAlcatel-Lucent4ESSand5ESSclassswitchessupportamultitudeofapplicationsthatcanbeconfiguredtocoexist,allowingcarrieroperatorstoimplementdifferentapplicationsmorecost-effectively.Thereforeitisimportantthatcarriertechnicianshaveathoroughunderstandingofthecomponents,architecture,applications(ISDN,SDN,800#,911)andbasicmanagementtasksneededtooperateandmaintainthesecarrier-classproducts.Additionally,ascarrier-classtelecommunicationsevolvesintoInternetProtocol(IP),techniciansneedathoroughunderstandingofEthernetservices,networkarchitecture,gateways,andSessionInitiationProtocol(SIP).Thiscourseincludesbasicandadvancedtranslations,ISDN,provisioning,tools,andtroubleshooting.

32hours

Cisco ONS 15454 and the Alcatel-Lucent 1665 DMX (Data Multiplexer) Series ThisintroductorycourseofferstheparticipantanoverviewoftheONSCisco15454andAlcatel-Lucent1665DMXapplications,products,installation,basicprovisioning,turnupprocedures,androutinemaintenance.Inaddition,participantswillcovertestingproceduresandtroubleshootingmethods.Thecourseconsistsofbothlectureandhands-onlabswhichprovidetheparticipantwithasolidfoundationofbothsystems.Labequipmenttobeprovidedbythecompany.

40hours

Internet Protocol (IP) and Ethernet in Today's Carrier Networks Nowthatcarrier-classtelecommunicationshasevolvedintoInternetProtocol(IP),techniciansneedathoroughunderstandingofnetworkarchitecture,theOSINetworkingModel,switchedEthernet,metroEthernet,MPLS,backhaul,gateways,SessionBorderControllers,andSessionInitiationProtocol,andhowtheyimpactnext-generationnetworks.ThiscourseprovidesanunderstandingofIP/Ethernet-basedtechnologiesdeployedintoday'scarriernetworks,backhaulportionsofthewirelesscarriers,andevolvingnext-generationnetworks.

16hours

Modern Carrier Network Collaboration Services NEW IPconnectionsareeverywherethroughouttoday'smoderncarriernetworks,andtheoldfashionedservicesarequicklyheadingtowardstheirsunsetasadvancedEthernettechnologiestakeover.Customersincreasinglywantmorebandwidthandbetterservicequalitytomeettheirapplicationneedsinbothwiredandwirelessenvironments.High-PerformanceNetworks,Virtualization,Mobilization,andSecurityarethekeycomponentstosuccess.InthiscourseyouwillexplorethesekeycomponentsandthetechnologiesbehindthemandgainathoroughunderstandingofthenextgenerationofIP-basedcollaborationserviceswithinthemoderncarriernetwork.

8hours


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Carried-Based Networking Next-Generation (NG) Networks

Consumersandbusinessesaredrivingthedemandfornew,convergedservices.Thiscoursewillhelpparticipantsunderstandtheprinciplesbehindthenextgeneration(NG)ofcommunicationnetworks.Theywillreviewtheevolutionoflegacytelecommunicationsnetworkstoconvergedmultimedianetworkinfrastructuresthatofferabroadrangeofservicesandapplications.ParticipantswilllearnaboutIPmultimediasubsystemsandtheirassociatedprotocols,aswellasaccessandcorenetworktechnologies.

8hours

Tomorrow’s 2020 Carrier Networks Alliance 2020 Technologies Training

Everydaywehearthewords“all-IP,”“all-Wireless,”and“all-Cloud.”Whatdothesetermsreallymean?Inthisoverviewclass,participantswillexaminethesetechnologiesandothersthatmakeupthe2020plan.Inaddition,theywillreviewTheAlliance’s2020integratedtrainingapproachtobuildingtechnologyworkplaceskills.TheywillbeencouragedtoexamineTheAllianceTrainingModelwithregardtoWhereDoIStart?,WhatShouldIDo?,WhereDoIFitIn?,andIsTechnicalTrainingforMe?

2hours

Certifications Certified Fiber Optic Technician (CFOT)

Demandfortechnicianswiththerightcredentialswillcontinuetoincreaseasmorehomesandbusinessessignupforfiber-opticservices,includinghighspeedInternet,video-on-demand,wirelessandInternet-basedtelephoneservice,videoconferencing,electroniccommerce,andmore.BecomingaCFOTgivesatechniciantheopportunityforgreaterjobgrowth,increasedsalaries,andenhancedjobsecurity.Thiscoursehastwocomponents:theoryandhands-on.Emphasisisplacedonthepracticalaspectsofworkingwithfiber-opticcables,includingconnectorization,fusionsplicing,andtesting.

40hours

Certified Premises Cabling Technician (CPCT) TheFOACPCTcertificationisfordesigners,installers,andoperatorsofpremisescablingnetworks.Premisescablingreferstobuildingandcampuscablingthatisgenerallycustomer-ownedandusedforLANs,securitysystems,buildingmanagementsystems,distributedantennasystems,industrialsystems,andelectricaldistributionmanagementsystems.Thiscertificationincludescopperandfibercablingandwirelesssystems.ItisbasedonKSAsthatrequireaknowledgeofcablingandwirelesstechnologyandstandards,alongwithdemonstratedskillsintheinstallationofcopperandfibercablingsystemtosupportnetworks.CPCTcourseswillgenerallybe50%hands-onlabsdevelopingtheskillsnecessaryforworkingwithpremisescablingsystems.

32hours


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Certifications Certified Fiber Optic Specialist/Antenna (CFOS/A) NEW

Thiscoursewillteachstudentscablingatcellsitesfromtheentrypointtotheantennanetworkatthetopofthetower.Studentswillstudycablespecificationsheets,typicalequipmentspecificationsheets,grounding,andbondingrequirements.Thisinformationwillbeusedtoprepareacellsitecablinglossbudgetandthestudentswilldesignandbuildabasicsystemcablinglink.Bi-directionaltestingwillbeperformedonthecompletedlink.

24hoursclassroom/Prerequisite:CFOT

Certified Fiber Optic Specialist/Connectors (CFOS/C) Thetelecommunicationsprofessionalwhowantstoremainavaluablecommodityintheindustryknowsthatcontinuouseducationandtrainingisthetickettosuccess.Thisinformation-packedcoursedeliversonthatdesirewithastrongprogram.Gaincriticalknowledgeandhands-onexperiencewhilelearningaboutfiber-optictermination,installationmethods,andconnectortestingprocedures.Participantswillgraduateascertifiedfiberopticspecialistswithanemphasisonconnectorstylesandprocedures.

24hoursclassroom/Prerequisite:CFOTorCPCT

Certified Fiber Optic Specialist/Design (CFOS/D) TheFOAspecialistCFOS/Dcertificationcovershowfiber-opticnetworksaredesignedwithinthecontextofcompletecommunicationssystemsorconstructionprojects.Participantswillfocusonhowtodesignafiber-opticcableplantthatwillprovidethetransmissionrequirementsofadesiredcommunicationssystem.Thiscertificationisintendedfornetworkusersandoperators,contractors,installers,architectsandengineers,projectmanagers,andallotherswhoareinvolvedinprojectsthatincludefiberoptics.

24hoursclassroom/Prerequisite:None

Certified Fiber Optic Specialist/Data Center (CFOS/DC) NEW Thiscoursewillteachstudentsdatacentercablingwiththevariouscopperandfiberopticcablescurrentlybeingusedinvariousdatacenterapplications.Studentswillstudycablespecificationsheets,typicalequipmentspecificationsheets,grounding,andbondingrequirements.Thisinformationwillbeusedtoprepareadatacentercablinglossbudgetandthestudentswilldesignandbuildabasicdatasystemcablinglink.Bi-directionaltestingwillbeperformedonthecompletedlink.

24hoursclassroom/Prerequisite:CFOT

Certified Fiber Optic Specialist/Fiber Characterization (CFOS/FC) Thisspecialistcertificationexaminesfiberoptictestingforthepurposesofcharacterizinglong-distancefibersusedinveryhigh-speedWDMnetworks.Itisintendedfortechniciansinvolvedinthedesign,installation,ortestingoffibernetworks.Trainingsessionscoverthetheoryofsingle-modefibercharacteristics(spectralattenuation[SA],chromaticdispersion[CD]andpolarizationmodedispersion[PMD]);testequipment,testmethods,andstandards;inspectingandcleaningconnectorscorrectlyasapreparationforanytesting;areviewofinsertionlosstestingandopticaltimedomainreflectometry(OTDRtesting);afocusonadvancedtestsandmethods(SA,CD,PMD);andanunderstandingofmeasurementerrorsintests.

24hoursclassroom/Prerequisite:CFOTorCFOS/T


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Certifications Certified Fiber Optic Specialist/Home (CFOS/H)

Understandingfiber-optictechnologyisimperativetotelecommunicationoccupationstoday.Thiscoursegiveparticipantsthelatesttechniquesforbothmultimodeandsingle-modenetworks.Emphasisisplacedonthepracticalaspectsofworkingwithfiber-opticcables,includingfiber-opticdesign,installation,testing,andmaintenance.


Certified Fiber Optic Specialist/Outside Plant (CFOS/O) Thiscoursedevelopsthepracticalunderstandingandskillsrequiredtoproperlydesign,install,andmaintainfiber-opticnetworksintelecommunications,broadband,andpremise(LAN)applications.Participantsstudythelatestfiber-optictechnologyandequipmentinconjunctionwithappropriateterminology,operatingprocedures,andpolicies.Sessionsincorporateskillsetsonpreparing,installing,splicing,andconnectingopticalcables.Sessionsontestingandtroubleshootingopticalfibernetworksenableparticipantstoincreaseefficiency,reliability,andon-the-jobsafety,aswellastoreducecostanddowntime.

32hoursclassroom/Prerequisite:None

Fiber Optic Specialist/Optical LANs (CFOS/L) NEW ThiscoursefocusesonOpticalLANs,orOLANs,anewwaytobuildLANsusinganall-optical-fibercableplantandelectronicsderivedfromfibertothehome(FTTH).Thishands-oncourseisdesignedfortechniciansdirectlyinstallingOpticalLANcablingplants.ParticipantswilllearnthetypesofOLANarchitecturesbeingimplementedtoday,includingtechnical,marketing,andfinancialjustifications.Participantswillalsoexplorethedesignandinstallationrequirementsforcables,connectors,splices,andhardwareusedintheOLANenvironment.Hands-onsessionswillrequiretheparticipantstobuild,test,troubleshoot,andrepairanactualOLANwhileinclass.


Certified Fiber Optic Specialist/Splicing (CFOS/S) Today’stelecommunicationworkersmustkeeptheirjobskillsuptodate.Thisnewandcomprehensivecoursedoesjustthat,guidingparticipantsthrougheverythingforcertificationtoconductfiber-opticsplicingprocedures.Bothinstructiveandhands-ontrainingensurethatgraduatesarewell-versedinfiber-splicingtechniques,testmethods,therequiredtoolsandfunctions,andthepropersplicingsequence.


Certified Fiber Optic Specialist/Testing (CFOS/T) Communicationsmanagersandequipmentoperatorsalikemustcontinuallyrefreshandincreasetheircomputerhardwareandsoftwareskillsinordertosucceedintelecommunications.Thisfascinatingcoursehelpsyoustayontrackandgainanadditionalcertification.Participantswillbecomecertifiedfiberopticspecialiststhroughinstructivematerialsandhands-ontraining,emphasizingthevarioustestingmethodsrequired.



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Certifications Combination Fiber Certifications

CFOS/C/T Two certification exams given with this course

Thiscoursepreparesparticipantstoobtainboththefiberconnectorspecialist(CFOS/C)andtestingspecialist(CFOS/T)certifications.Afterreviewingbasicfiberinformationandsafetyprocedures,participantswilldiscuss,demonstrate,andperformtheprocessesrequiredtomasterfibercabletermination,testing,andtroubleshooting.Approximately80%ofthiscourseishands-ontrainingthatprovidesparticipantswithexperienceandaworkingknowledgeofconnectorcomponents;attenuationandreflectancespecifications;tolerances;andthebonding,scribing,polishing,cleaning,andinspectionofconnectorassemblies.Inaddition,participantswilltesttheirworkforaccuracyandtroubleshootfaultsusingavarietyoftestingequipment.


CFOS/S/T Two certification exams given with this course

Thiscoursepreparesparticipantstoobtainboththefibersplicingspecialist(CFOS/S)andtestingspecialist(CFOS/T)certifications.Theywillreviewbasicfiberinformationandsafetyprocedures,andthendiscuss,demonstrate,andperformtheprocessesrequiredforsplicing,testing,andtroubleshootingfiber-opticnetworks.Approximately80%ofthiscourseishands-ontrainingthatprovideseachparticipantwithexperienceandaworkingknowledgeoffusionsplicingapplications,techniques,andmethods.Inaddition,participantswilltesttheirworkforaccuracyandtroubleshootfaultsusingavarietyoftestingequipment.


CFOS/H/D Two certification exams given with this course

Thiscourseisdesignedforboththefiberhomespecialist(CFOS/H)anddesignspecialist(CFOS/D)certifications.Itcovershowfiber-opticnetworksaredesigned,withemphasisontheOSPnetworkfromtheCOtotheenduser,bothresidentialandcommercial.Participantswillstudythelatestfiber-opticcablesforthenetworksinusetoday,examineterminationenclosures,understandthelatestindustrypractices,andreviewcurrenttestequipmentandtestingprocedures.



7


Certifications CCNT - Certified in Convergent Network Technologies

TheCCNTisacertificateprogramforentry-levelconvergenceprofessionalstoprovetheirproficiencyinintegrateddata,voice,andvideotechnologies.Thesixcoursemoduleopen-booktestsaretakenindependentlyandatthestudent’sownpace,allowingampletimetoprepareforonetestatatime.

13hours/Prerequisite:None

CTP - Convergence Technologies Professional TheCTPcertificationvalidatesthatanindividualhasthecoreknowledgeandskillsrequiredbymanufacturers,serviceproviders,channelpartners,andend-userstoimplementconvergencetechnologysolutions.Inmanycases,CTPcertificationalsosatisfiesthecommoncompetenciesrequiredtopursueothervendor-specificcertifications.Forindividuals,CTPcertificationisagatewaytosalesandservicecareersintheconvergenceindustry.

30hours/RecommendedPrerequisite:Abasicknowledgeoftelecommunicationsanddatanetworkingexperience

CWNA - Certified Wireless Network Administrator TheCWNAcertificationisthefoundation-levelenterpriseWi-FicertificationfortheCWNPProgram,andisrequiredfortheCWSP,CWAP,CWDP,andCWNEcertifications.TheCWNAcertificationwillgetparticipantstartedintheirwirelesscareersbyensuringtheyhavetheskillstosuccessfullysurvey,install,andadministerenterpriseWi-Finetworks. 40hours/Prerequisite:CWTS

CWTS - Certified Wireless Technology Specialist TheCWTSisavendor-neutralcertificationadministeredbyCWNP.Thiscourseisintendedtomeettheneedsofcommunicationprofessionalswhowanttomasterwirelesslocal-areanetworks(WLANs)andpreparefortheCWTSexamintheshortestpossibletime,withthemosteffectiveresults.Itofferscoverageofallobjectivesfortheexamincludingcompletetestreviews.


CompTIA A+ TheA+examinationsvalidateunderstandingofthemostcommonhardwareandsoftwaretechnologiesinbusinessandcertifytheskillsnecessarytosupportcomplexITinfrastructures.CompTIAA+isapowerfulcredentialthathelpsITprofessionalsworldwideignitetheirITcareer.HeldbyoveronemillionITprofessionalsworldwide,CompTIAA+isthemostessentialITcertificationforestablishinganITcareer.Ifyou’renewtotheITindustry,thiswillhelpyouputyourbestfootforward.Andifyou’realreadyanITprofessional,theCompTIAA+certificationvalidatesyourskillsandcanboostyourcareer.

40hours/RecommendedPrerequisite:500hoursofhands-onexperienceinthelaborfield

CompTIA Advanced Security Practitioner (CASP) TheCASPcertificationisaninternational,vendor-neutralexamthatprovescompetencyinenterprisesecurity;riskmanagement;researchandanalysis;andintegrationofcomputing,communications,andbusinessdisciplines.Thiscoursecoversthetechnicalknowledgeandskillsrequiredtoconceptualize,design,andengineersecuresolutionsacrosscomplexenterpriseenvironments.Itinvolvesapplyingcriticalthinkingandjudgmentacrossabroadspectrumofsecuritydisciplinestoproposeandimplementsolutionsthatmaptoenterprisedrivers.

CourseLength:40hours/RecommendedPrerequisites:Security+certification,10yearsexperienceinITadministration,includingatleast5yearsofhands-ontechnicalsecurityexperience


8


Certifications CompTIA Cloud Essentials

TheCloudEssentialsexamisavendor-neutraltechnicalqualification.Itisrelevanttobusinessanalysts,businessprocessowners,technicalsupportstaff,managedserviceproviderpersonnel,newdatacenterstaff,andsales/marketingstaffincloudproductorserviceenvironments.TheCompTIACloudEssentialsexamwillshowthatthesuccessfulcandidateknowsandunderstandsthemaincloudcomputingprinciplesandconcepts,whatcloudcomputingmeansfromabusinessandtechnicalperspective,andwhatisinvolvedinmovingtoandgoverningthecloud.

24hours/RecommendedPrerequisite:AtleastsixmonthsworkinginanenvironmentthatmarketsorreliesonIT-relatedservices

CompTIA Cloud+ TheCloud+certificationisaninternationallyrecognizedvalidationoftheknowledgerequiredofITpractitionersworkingincloudcomputingenvironments.Inthiscourseparticipantswillexplorecloudterminologies/methodologies;implementation,maintenance,anddeliveryofcloudtechnologiesandinfrastructures(e.g.,server,network,storage,andvirtualizationtechnologies);aspectsofITsecurity;anduseofindustrybestpracticesrelatedtocloudimplementationsandtheapplicationofvirtualization.

40hours/RecommendedPrerequisite:24to36monthsofworkexperienceinITnetworking,networkstorage,ordatacenteradministration

CompTIA IT Fundamentals TheITFundamentalscertificationensuresaknowledgeofPCcomponents,functionality,compatibility,andrelatedtechnologytopics.Theexamcoverstechnologyandcomputerhardwarebasics,compatibilityissuesandcommonerrors,softwareinstallationandfunctions,securityrisksandprevention.Theexamwillalsoassessthecandidate'sknowledgeofGreenITandpreventativemaintenanceofcomputers.Candidatejobrolesmayincludeanyofthefollowingininformationtechnologyenvironments:salesassociate,salesengineer,accountmanager,businessdevelopmentmanager,productormarketingspecialist,orentry-levelcustomersupport.TheITFundamentalscertificationisidealforindividualspreparingtoentertheITworkforceandprofessionalschangingcareerstoITortechnology-relatedfields.Thecertificatecanbeastepping-stonetohighercertifications.


CompTIA Linux+ TobecomeLinux+certified,participantsmustpassCertificationExam1(LX0-101)andCertificationExam2(LX0-102).LX0-101coverssystemarchitecture,Linuxinstallationandpackagemanagement,GNUandUNIXcommands,devices,Linuxfilesystems,andfilesystemhierarchystandard.LX0-102coversshells,scripting,anddatamanagement;userinterfacesanddesktops;administrativetasks;essentialsystemservices;networkingfundamentals;andsecurity.

40hours/RecommendedPrerequisites:A+andNetwork+certifications,andatleast12monthsofLinuxadminexperience

CompTIA Mobility+ TheMobility+certificationisaninternationallyrecognizedvalidationoftheskillsandknowledgerequiredofITpractitionersworkinginmobilecomputingenvironments.Inthiscourseparticipantswillexplorecapabilitiesofmobiledevicesandfeaturesofover-the-airtechnologies.Participantswillalsodeploy,integrate,support,andmanageamobileenvironmentensuringpropersecuritymeasuresareimplementedfordevicesandplatformswhilemaintainingusability.

40hours/RecommendedPrerequisites:Network+certificationorequivalentworkingknowledge,18monthsofexperienceinamobileenvironment,and12months’networkingexperience


9


Certifications CompTIA Network+

TheNetwork+certificationcoursewillprovideparticipantswiththeknowledgeandskillsnecessarytopasstheCompTIANetwork+certificationexamination.Participantswilllearntheskillsnecessarytoconfigurenetworksandresolveproblemsrelatedtocables,wirelessconnections,protocols,andapplications.Participantswilllearntoconfigure,maintain,andtroubleshootnetworksusingacomprehensivesetoftoolsandtechniques.Inaddition,strategiesonhowtostudyandprepareforthetest,throughpracticesessionsandexercises,willbeexplored.Testobjectiveswillbereviewedandpracticetestsimulationswillbeconductedinclass.

40hours/RecommendedPrerequisites:A+certificationand9to12monthsofITnetworkingexperience

CompTIA Project+ TheProject+certificationisaninternational,vendor-neutralcertificationthatcoverstheentireprojectlifecyclefrominitiationandplanningthroughexecution,acceptance,support,andclosure.CompTIAProject+givesprojectmanagerstheskillsnecessarytocompleteprojectsontimeandwithinbudget,andprovidesacommonprojectmanagementlanguageforprojectteammembers.CompTIAProject+certificationofprojectmanagersandteammemberscanhelptocreateaprojectmanagementcultureinlargeandsmallorganizations.CompTIAProject+coversthebusinessandtechnicalprojectmanagementskillsneededtosuccessfullymanagebusinessprojects.Itemphasizesgettingbuy-infromstakeholders,properscheduling,andbudgetcontrol.

40hours/RecommendedPrerequisite:Sixmonthstooneyearofexperienceinmanaging,directing,orparticipatinginsmall-tomedium-scaleprojects

CompTIA Security+ TheSecurity+certificationprovidesparticipantswithin-depthknowledgeandskillstoprotectnetworksandcomputersfrommaliciousattacks.Participantswillexploreindustry-widetopics,includingcommunicationsecurity,infrastructuresecurity,cryptography,accesscontrol,authentication,externalattack,andoperationalandorganizationsecurity.CompanieslikeSun,Symantec,andMotorolaknowthevalueofSecurity+andrecommendorrequireitfortheirITemployees.

40hours/RecommendedPrerequisites:Network+certification,andatleasttwoyearsoftechnicalnetworkingexperience,withanemphasisonsecurity

CompTIA Server+ TheCompTIAServer+certificationexamcoverssystemhardware,software,storage,bestpracticesinanITenvironment,disasterrecovery,andtroubleshooting.

40hours/RecommendedPrerequisites:A+andNetwork+certifications,and18to24monthsofexperienceinservertechnology

CompTIA Storage+ TheCompTIAStorage+PoweredbySNIAcertificationexamcoverstheknowledgeandskillsrequiredtoconfigurebasicnetworkstoincludearchive,backup,andrestorationtechnologies.Additionally,thesuccessfulcandidatewillbeabletounderstandthefundamentalsofbusinesscontinuity,applicationworkload,systemintegration,andstorage/systemadministration,whileperformingbasictroubleshootingonconnectivityissuesandreferencingdocumentation.

40hours/Prerequisites:A+,Network+,orServer+certifications,and12monthsofhands-ontechnicalstorageexperience


10


Certifications MTA –Microsoft Technology Associate – Networking Fundamentals Alliance 2020 Technologies Training

Microsoft’snewestsuiteoftechnologycertificationexamsvalidatefundamentalknowledgeneededtobeginbuildingacareerusingMicrosofttechnologies.NetworkingFundamentalsprovidesinformationthatenhancesanindividual’sbasicnetworkingskillsandestablishesagreatfoundationfortheCompTIANetwork+certification.CandidatesfortheNetworkingFundamentalsexamareseekingtoprovefundamentalnetworkingknowledgeandskills.

ThiscoursecanbeusedasafulfillmentforaMicrosoftCertifiedSolutionsAssociate(MCSA)Windows8orMCSAWindowsServer2012.


MTA – Microsoft Technology Associate – Security Fundamentals Thiscourseprovidesinformationthatenhancesanindividual’sfundamentalsecurityconcepts,andalsoservesasastepping-stonetotheMicrosoftCertifiedTechnologySpecialistexams.Candidatesfortheexamwillbeassessedonfundamentalknowledgeofsecurityconcepts.

ThiscoursecanbeusedasafulfillmentforaMicrosoftCertifiedSolutionsAssociate(MCSA)Windows8orMCSAWindowsServer2012.

32hours/Prerequisite:MTANetworkingFundamentals

MTA – Microsoft Technology Associate - Windows OS Fundamentals NEW Thiscourseprovidesinformationthatenhancesaparticipant’sserveradministrationconceptsandskills.CandidatesfortheexamareseekingtoproveWindowsServeradministrationknowledgeandskills.ThiscoursehasbeenupdatedtoincludeupdatesforWindows10,includingtheremovalofanytoolsnotsupportedonWindows10.

ThiscoursecanbeusedasafulfillmentforaMicrosoftCertifiedSolutionsAssociate(MCSA)WindowsServer2012.


MTA – Microsoft Technology Associate – Windows Server Administration Fundamentals Thiscourseprovidesinformationthatenhancesaparticipant’sserveradministrationconceptsandskills.CandidatesfortheexamareseekingtoproveWindowsServeradministrationknowledgeandskills.ThiscoursecanbeusedasafulfillmentforaMicrosoftCertifiedSolutionsAssociate(MCSA)WindowsServer2012.

32hours/Prerequisite:MTASecurityFundamentals

MTA – Microsoft Technology Associate – Mobility and Devices Fundamentals NEW ThiscourseteachesthecandidateaboutthefundamentalsofWindowsdevices,mobility,knowledge,andskills.ItcanserveasasteppingstonetotheMicrosoftCertifiedSolutionsAssociate(MCSA)exams.ItisrecommendedthatcandidatesbecomefamiliarwiththeconceptsandthetechnologiesofWindowsdevices,Windows-basednetworking,ActiveDirectory,anti-malwareproducts,firewalls,networktopologiesanddevices,andnetworkports.



11


Certifications MTA – Microsoft Technology Associate – Cloud Fundamentals NEW

ThiscourseisdesignedforcandidateslookingtodemonstratefundamentalknowledgeofandbasicskillsusingMicrosoftcloudservices.Thecourseservesasastepping-stonetotheMicrosoftCertifiedSolutionsAssociate(MCSA)exams.ItisrecommendedthatstudentsbecomefamiliarwiththeconceptsandtechnologiesofOffice365,MicrosoftIntune,firewalls,networktopologiesanddevices,andnetworkports.


MCSA – Microsoft Certified Systems Administrator – Windows 10, Configuring NEW ThiscourseisdesignedtoprovidestudentswiththeknowledgeandskillsrequiredtoinstallandconfigureWindows10desktopsanddevicesinaWindowsServerdomaincorporateenvironment.TheseskillsincludehowtoinstallandcustomizeWindows10operatingsystemsandapps,andconfigurelocalandremotenetworkconnectivityandstorage.Studentswillalsolearnhowtoconfiguredatasecurity,devicesecurity,andnetworksecurity,andmaintain,update,andrecoverWindows10.

CourseLength:24hours/RecommendedPrerequisite:MTA–Windows10OperatingSystemFundamentals

MCSA – Microsoft Certified Systems Administrator – Windows 10, Deploying and Managing NEW ThiscourseprovidesstudentswiththeknowledgeandskillsnecessarytodeployandmanageWindows10desktops,devices,andapplicationsinanenterpriseenvironment.StudentslearnhowtoplanandimplementWindows10deploymentsinlargeorganizations.StudentsalsolearnhowtomanagetheWindows10installationsafterdeploymenttoprovidesecureidentityanddataaccessusingtechnologiesrelatedtoGroupPolicy,RemoteAccess,anddeviceregistration.Tosupportavarietyofdeviceanddatamanagementsolutions,MicrosoftAzureActiveDirectory,MicrosoftIntune,andMicrosoftAzureRightsManagementareintroduced.TheseservicesarepartoftheEnterpriseMobilitySuite,whichprovidesidentityandaccessmanagement,andcloud-baseddevice,application,andupdatemanagement.

24hours/RecommendedPrerequisite:MCSA–Windows10,Configuring

SSCA – SIP School Certified Associate NEW Criticalfortoday’stelecommunications,theSessionInitiationProtocol(SIP)isasignalingprotocolusedtoestablishsessionsinanIPnetwork.Asessionmightbeasimpletwo-waytelephonecalloritmightbeacollaborativemulti-mediaconferencesession.Theabilitytoestablishthesesessionsmeansthatahostofinnovativeservicesbecomespossible,suchasvoice-enrichede-commerce,webpageclick-to-dial,InstantMessagingwithbuddylists,andIPCentrexservices.TheVoIPcommunityhasadoptedSIPasitsprotocolofchoiceforsignaling.SIPisanRFCstandard(RFC3261)fromtheInternetIETF,thebodyresponsibleforadministeringanddevelopingthemechanismsthatcomprisetheInternet.ParticipantswilllearneverythingfromthebasicsofSIPmessagingandSIPservers,rightthroughSecurity,firewalls,NAT,troubleshooting,trunking,Enum,andontoSIPinunifiedcommunications.

24hours/RecommendedPrerequisite:AgoodunderstandingofdatanetworkingtechnologiesalongwiththebasicsofVoIP

VMware Certified Associate (VCA) - Data Center Virtualization NEW ThiscourseondatacentervirtualizationwillprovideyouwithafundamentalunderstandingofVMware'sDataCenterVirtualizationproducts.IttakesyouthroughthecomponentsandfeaturesofvSphere6.0,andshowshowthevSphere6.0productlinehelpsresolvebusinessandITchallengescommonlyfacedbyorganizations.ThecoursewillstartbyprovidinganoverviewofdatacentervirtualizationwithVMwarevSphere,itscomponents,capabilities,andbenefits.YouwilllookatthecomponentsofvSpherethataccomplishDataCenterVirtualizationandseehowvSphere6.0productshelpresolvecommondatacenterchallenges.

24hours/RecommendedPrerequisite:Agoodunderstandingofdatanetworkingtechnologies


12


Cloud An Introdution to Cloud Computing NEW

ThiscoursewillintroduceparticipantstotheworldofcloudcomputingandhowitisrevolutionizingeveryaspectofIT,includinghardware,operatingsystems,andapplications.Withthecloud’sabilitytoexpandandadapttoaccommodaterapidlychangingbusinessneeds,organizationsarelookingtothisexcitingnewtechnologyanditsbenefits.Participantswilllearntodevelopeffectiveimplementationstrategies,andhowtobuildanddeployapplicationstothecloud.Theywillleavethisdynamicworkshopwithanin-depthknowledgeofcloudcomputingandhowitcanbeutilizedinorganizationslargeandsmall.

8hours

Introduction to Cloud Computing – Part 1 Withthecloud’sabilitytoexpandandadapttoaccommodaterapidlychangingbusinessneeds,today’scarrierorganizationsarelookingtothisexcitingnewtechnologyanditsbenefits.ThefirstpartofthisfoundationscourseprovidesthedetailsofcloudcomputingandhowitisrevolutionizingeveryaspectofIT,includinghardware,carriernetworks,operatingsystems,andapplications.ParticipantswilllearnaboutVoiceoverIP(VoIP)cloudservicesandthenetworkcomponentssupportingthearchitecture,aswellastheservicemodelsused.Thecoursepresentseffectiveimplementationstrategiestobuildanddeployapplicationsinthecloud.Participantswillleavethisworkshopwithanin-depthunderstandingofcloudcomputingandhowitcanbeusedtobenefitorganizationslargeandsmall.

4hours

Introduction to Cloud Computing – Part 2 InthesecondpartofthisfoundationscourseparticipantswillexpandtheirknowledgeofhowcloudcomputingisrevolutionizingeveryaspectofIT,includinghardware,carriernetworks,operatingsystems,andapplications.Theywillseehowthecloudarchitectureiscriticaltotomorrow’s2020carriernetworks.TheroleofMulti-ProtocolLabelSwitching(MPLS)willbeexplored.Participantswilllearnaboutthestrategiesbehindcloud-baseddataandvoicesolutionsandhowtheycanbeimplemented,aswellasmachine-to-machine(M2X)andInternetofThings(IoT)services.

6hours

Computers Fundamentals of UNIX and Linux NEW

ThisclassisusefulforanyonewhoisnewtoUNIX/Linuxorwhowantstoreviewthefundamentals.Participantswillattaintheskillsnecessarytooperateconfidentlyandefficientlyinacommandlineenvironment,monitorthesystem,editfiles,andbuildfundamentalshellscripts.ThiscourseteachescomputeruserstomakeproductiveuseofUNIXandLinuxoperatingsystems.Itfocusesonimportantandempoweringconcepts,suchaspatternmatching,commandediting,shellscripting,andpipelines,alongsidecoverageofbasicOSutilitiesandservices.

16hours


13


Core Skills Basic Skills for Electricians

Thiscourseisdesignedtoprovidetheskillsetsrequiredforelectriciansworkingwithanelectricalcontractor.Ohm’slaw,typesofwiring,switching,panelboards,outlets,rough-inwork,finishwork,inspections,codes,andproperelectricalinstallationsarereviewed.ThecoursealsotreatsDCandACcircuits,voltagedrop,nationalelectricalcodes,wireopacity,conduitfillboxsizing,straightandanglepulls,motorcircuitsandfeeders,overloadshortcircuitgroundfaultprotection,standardandoptionalcalculations,demandtables,servicecalculations,problems,andexamples.

8hours

Introduction to Computers IntroductiontoComputersenablesparticipantstodeveloppracticalcomputerskillsforprofessionaldevelopment.Thecoursegoalistohelpparticipantsunderstandhowcomputerswork,andhowtousecomputerseffectivelyintheirdailyjob.Coursetopicsincludecomputercomponentsanddevices,interactiveprocessing,inputandoutputtechniques,processorunitfunctions,auxiliarystorage,datamanipulation,variouscommunicationprotocols,andsoftwareapplications.

24hours

Introduction to Data Communications IntroductiontoDataCommunicationsisabroadsurveycourseofessentialterminologyandconceptswithawidevarietyofbasicdatacommunicationandnetworking.Thiscoursefocusesontheprotocols,standards,andtopologiesspecificallyrelatedtonetworkingandinternetworking.Itintroducesparticipantstothetechnicalbackgroundandpracticalconsiderationsofdesigning,building,andmanagingcomputernetworksandnetworkservices.

24hours

Introduction to Digital Logic IntroductiontoDigitalLogiccoversthetheoryandpracticeoflogic,digitalcircuitdesign,anddigitalrepresentationofinformation.Participantsareintroducedtothemethodswhichenablemoderncommunications,high-speeddataswitching,andtheprocessingoftelephonicdata.Topicsincludegates,countingcircuits,storagemethods(memory),andanalog-to-digitalconversion.Thiscoursestresseshowelectroniccircuitsareusedtoaccomplishlogic.

24hours

Introduction to Electricity and Electronics IntroductiontoElectricityandElectronicsprovidesanintroductiontothetechnicalconceptsofelectroniccomponents,circuits,andtheory;principlesofcurrentandvoltagecontroldevices;andbasiccircuitforpowersupplies,amplifiers,oscillators,andbasictestinstruments.Participantswillanalyzeandsolverealisticproblems,usemathematicaltechniqueseffectivelyinsolutions,reasonaccurately,andinvestigatetheroleofelectronicsintheever-changingfieldofcommunications.

24hours

Introduction to Networking IntroductiontoNetworkingpresentsthebasicconceptsofnetworktechnologyandorganization.ItcoversfoundationalknowledgeoftheOpenSystemsInterconnection(OSI)Model,networktypesandtopologies,networkingdevices,cableandconnectortypes,andindustrystandards.Thiscourseisdesignedtoprepareparticipantsforfollow-onnetworkingcourses.

24hours


14


Core Skills Introduction to Technical Math

IntroductiontoTechnicalMathdevelopsparticipants’understandingoftechnicalmathematicsrelatedtothetelecommunicationsindustry.Hands-onexercisesreinforcematerialpresentedduringeachclass.Mathematicaltopicsincludefractions,decimals,ratios,percentages,andgeometricalconcepts.Thiscourseprovidesamethodtorefreshmathconceptsbyusingexamples,problemsets,andselfquizzes.

24hours

Low-Voltage Safety Electricityissuchanintegralpartofeverydaylifethatwetendtooverlookitsdangers.Thepurposeofthiscourseistohelpparticipantsunderstandthehazardsanddangersassociatedwithelectricityandlearnhowtoprotectthemselvesfrominjuryandevendeath.Thiscourseisamustforanyonewhoworksonoraroundanyelectricallyenergizedequipment.ItiscompliantwithOSHAstandards.

8hours

Powers of Ten Manynumbersusedinelectronicsareeitherverylargeorverysmall.Obviously,todocalculationswiththeselargeandsmallnumbers,amethodofbookkeepingisneeded.Thismethodiscalled“scientificnotation,”or“powersoften.”Thelargeandsmallnumbersareusuallyexpressedasanumberbetween1and10raisedorloweredby10totheappropriatepower.

ThiscoursewillgiveparticipantsafoundationthatwillbehelpfulintheTQTITestPreparationcourse.

6hours

Fiber Optics Cleaning, Scoping, and Testing Fiber

Thehealthofanyopticalnetworkdependsonthequalityofthenetworkinfrastructure.Thisqualitybeginswithcompleteknowledgethatthefibercablinginfrastructurewasproperlyinstalled.Maintainingareliablefiberplantisalsoessentialinprotectingallbusiness-criticalapplications.Thisworkshopcoursewillprovidetheknowledgeneededtosuccessfullyclean,scope,andtestfiberopticstoensureproperoperations.Itincludestwosections:atheorycomponentandahands-oncomponentwhereemphasisisplacedonthepracticalaspectsofworkingwithfiber-opticcables,includingcleaning,scoping,andtesting.

8hours


15


Fiber Optics Network Cabling with Fiber

Learnandperformskillswhichareapplicabletoallfunctionsrequiredtosafelyandcompetentlyinstalladvancedcopperandfibercommunicationscabling.Thiscourseisdesignedforneworexperiencedpersonnelwhowanttoimprovetheirknowledgeofcopperandfiber-opticnetworkcablinganditsinstallation,particularlyincommercialbuildings.Terminology,codes,standards,andpracticeswidelyacceptedincommercialsettingsarestudied.Trainingsessionsincludecopperandfiberterminations,cablepreparation,installationpractices,andcertificationtestingprocedures.Testingandtroubleshootingemphasizesafety,documentation,andadherencetoallproceduresandpracticesaccordingtothelatestEIA/TIACommercialBuildingCablingStandards.Participantsbenefitfromtherangeofrelatedprofessionsaddressedwithspecifictoolrecommendations.

32hours

Types of Fiber and Connectors Thiscoursecoversallaspectsofsuccessfulfiber-opticsystemconfigurationandconnections.Afterabriefreviewofcorrectterminologyandcriticalstandards,participantsstudyhardwareselectionandsplicing/terminationmethods.Cablesystemtestingandtroubleshootingproceduresareemphasized,withappropriatedocumentationtoindustrycommunicationsstandards.Conceptsandskillsetsaredevelopedthroughpracticalapplicationsandcasestudiesofbothmultimodeandsingle-modefibersystems.Properuseofequipment,hardware,andprocedurespertainingtosafety,buildingdistribution,andcampusapplicationsareintegratedthroughoutthecourse.Participantsareintroducedtoinstallationtechniquesforfactory-polished,no-epoxy/no-polishconnectorsaswellasforhand-polished,anaerobicconnectors.

32hours

Understanding Fiber-Optic Communications Thiscourse,alongwithitscompanioncoursematerials,isanintroductiontothetechnologyoffiber-opticcommunications—sendingcommunicationsoverhair-thinstrandsofultra-pureglass.Itpresentsavendor-neutraloverviewofthebasicsoffiberopticscomponentsandhowtheyareusedintelecommunicationsnetworks.

Theintendedaudienceisworkgroupsandindividualswhoneedtoknowhowlighttravelingthroughfiber-opticcablesisusedintransmittingvoice,data,andvideooverawiderangeofapplications.

9hours

Networking Building Virtual Private Networks (VPNs)

TheworkingdefinitionofaVirtualPrivateNetwork(VPN)thatwillserveasthebasisforalldiscussioninthiscourseisthefollowing:acombinationoftunneling,encryption,authentication,andaccesscontroltechnologiesandservicesusedtocarrytrafficovertheInternet,amanagedIPnetwork,oraprovider’sbackbone.Hands-onlab:Thelastportionofclasscanbeahands-onsimulation.

8–16hours


16


Networking Ethernet Metropolitan-Area Networks

Withitsscalability,resiliency,end-to-endOAMandmultiprotocolconvergence,Metropolitan-AreaEthernet(MAE)isthechoiceofmanymajorcities.BusinessesespeciallylooktoMAEtosupporttheirvariouscommunicationandapplicationservices,rangingfromreal-timeVoIPorvideotostandardFTPoremail.CourseparticipantswillgainacomprehensivetechnicalfoundationonthedeploymentofEthernetandGigabitEthernetMetropolitan-AreaNetworks.LearntoidentifyMAEs’physicalcomponents.FindoutwhatprotocolsarenecessarytoestablishanMAEnetwork.

16hours

Ethernet over SONET TheevolutionofSynchronousOpticalNetwork(SONET)hasprovidedserviceprovidersandusersastandardizedinternationalcommunicationsprotocoltohandledigitalinformationtransfer.WhileSONETisentrenchedasthecommunicationsstandardforvoiceanddataoveratelephonyprotocol,manydonotunderstanditsbackground,operation,andapplications.ParticipantswillacquireadetailedunderstandingofthekeyelementsofSONETandSynchronousDigitalHierarchy(SDH)technology.

24hours

Networking Fundamentals Review Thiscourseisdesignedforstudentswithpastnetworkingexperienceandtrainingwhowanttoevaluateandrefreshtheirknowledgebeforetestingorattendinghigh-leveltrainingcourses.Itreviewsthebasicconceptsofnetworkingtechnologyandorganization.ParticipantswillreviewtheirfoundationknowledgeoftheOpenSystemsInterconnection(OSI)Model,processes,sub-netting,networktypesandtopologies,networkingdevices,cableandconnectortypes,andindustrystandards.

24hours

Overview of Multi-Protocol Label Switching (MPLS) MPLStechnologyandMPLS-basednetworksallowserviceproviderstoreducecustomernetworkcostsandthecomplexitiesthatslowproductivity.Theycanserveamorediversebaseofmedium-sizedbusinesses,therebyincreasingrevenue.Anin-depthworkingknowledgeofMPLSandhowtoleverageitisthemainemphasisofthisinformativecourse.Uponcompletion,networkoperatorswillincreaseefficiencyastheydivertandroutetrafficaroundlinkfailures,congestion,andbottlenecks.

16–32hours

Overview of Networking OverviewofNetworkinggivesparticipantsabasicevolutionofnetworkinguptoitsmodernforms.Thedifferenttypesofroutingarediscussedalongwithvariouscategoriesofnetworksandtheirtopologies.Participantsarepresentedwithvariousnetworkingdevicesandtheirfunctions,networkaddressing,andotherrelatedhigh-speedtechnologies.

8hours

Networking and Cloud Networks ThiscourseisdesignedasanintroductiontoSoftware-DefinedNetworking(SDN)andNetworkFunctionVirtualization(NFV).ItwilldescribethechangingnatureofdatanetworksinthedatacenterandcarrierWide-AreaNetworksthathavedriventheneedforachangeinhowthecontrolplaneofthenetworksisconfiguredandmanaged.Thecoursewillgiveabackgroundofthebuildingblocksandabstractstructures,andacomparisontocurrentdatanetworkingcontroltechniques,aswellashands-onexperienceinusingOpenFlowswitchesforSDN.

8hours/RecommendedPrerequisite:Basicknowledgeofnetworkconcepts,networktopologies,andTCP/IP


17


Nokia Introduction to Alcatel-Lucent 7750 Service Routers (SR)

TheAlcatel-Lucent7750SeriesServiceRouters(SR)aremulti-serviceedgeroutersbuiltforserviceproviderswhoarelookingtodeliveranewwaveofresidential,business,andmobileservices.Optimizedforthedeliveryofhigh-performancedata,voice,andvideoservices,theAlcatel-Lucent7750Seriesoffersawiderangeofinterfaces.Participantsinthisintroductorycoursewilllearnaboutthemodelswithintheseries:keyfeatures,physicalconfigurations,andageneralconsolenavigationoverview.

8hours

Overview and Installation of the Alcatel-Lucent 7705 Service Aggregation Router (SAR) TheAlcatel-Lucent7705ServiceAggregationRouter(SAR)deliversindustry-leadingIP/MPLSandpseudowirecapabilitiesincompactplatformswiththeabilitytoreliablygroomandaggregatemultiplemedia,service,andtransportprotocolsontoaneconomicalpackettransportinfrastructure.The7705SARissuitedtothetransportneedsoftheevolvingmobileradioaccessnetwork(RAN).Itcanalsoprovidewirelineaggregationandroutingwiththecarrier,enterprise,andverticalmarkets.Inthisoverviewcourseparticipantswilllearnaboutthe7705SARfromitsroleinthemarketandfunctionaldescriptionthroughinstallationandprovisioning.

8hours

Overview of the Alcatel-Lucent 7670 Routing Switch Platform (RSP) TheAlcatel-Lucent7670RoutingSwitchPlatform(RSP)isdesignedandoptimizedforthenextgenerationofmultiserviceInternetprotocol(IP)carrier-basednetworks.The7670RSPdeliversnewVoIP,IPVPN,andmultimediaservices,aswellasexistingdataservicesandservice-levelagreementsbyintegratingbothIP/MPLSandATMcontrolplanesonascalable,high-availabilityarchitecturethatcanscalewithoutservicedisruption.Participantsinthisoverviewcoursewilllearnaboutthe7670RSPfromitsroleinthemarketandfunctionaldescriptionthroughinstallationandprovisioning.

8hours

Overview, Installation, and Provisioning of the Alcatel-Lucent 7950 Extensible Routing System (XRS) TheAlcatel-Lucent7950XRScorerouterplatformdeliversscale,efficiency,andversatilitywithoutcompromisingflexibility.ItdeliverstheInternetbyprovidingfivetimesthedensityofexistingalternativeswhileconsumingathirdoftheelectricity.Withupto80100GigEportsinasinglerack,the7959XRSwillenableserviceproviderstoexpandcorenetworkcapacityforvideo,cloud-basedapplications,andimmersivemulti-mediaacrossanarrayofdeviceswhilereducingthecostofspaceandpower.Single-platformserviceproviderswillbeabletomeetallcorerouting,MPLS,datacenterinterconnection,andinfrastructureserviceneedsinthemetrocoresandIPbackbones.Participantsinthiscoursewillearnaboutthe7950XRSfromitsroleinthemarketandfunctionaldescriptionthroughinstallationandprovisioning.

8hours


18


Security A Hacker’s Guide to Protecting Your Internet

Considerthesefacts:90%ofFortune500networkshavebeenhackedand70%ofwebsiteshavesecurityflaws,accordingtotheEdwardS.RogersSr.DepartmentofElectricalandComputerEngineeringattheUniversityofToronto.Thiseye-openingcoursewalksparticipantsthroughtoday’smostdangerousattacksanddescribesthebestmeasurestocounteractsuchthreats.Theywilluncoverthesecuritypitfallsinherentinmanycomputingtasksandinvestigatethecontrolsthatcanrevealsecurityweaknesses.

8hours

Computer Security Fundamentals NEW WiththerapidgrowthofinterestintheInternet,networksecurityhasbecomeamajorconcerntocompaniesthroughouttheworld.Themajorobjectiveofthiscourseistoteachparticipantsthelatesthackingtechniquesandcountermeasuresinordertobetterprotectcorporateassets.Thiscourseprovidesanoverviewofsecuritysolutionsandtechnologytoallowparticipantstoperformanalysisoncurrentandfuturenetworksecurityplanning.Thisprogramwillprovideparticipantswiththeskillsnecessarytoensurethesecurityofallnetwork-basedtransactionstoprotectdataandtopreserveprivacy.

Hands-onlab:Thelastportionofclasscanbeahands-onsimulation.

8hours

Email and Web Security Eachyear,Internetsecurityisbreached,compromisingthepersonalandfinancialdataofmillionsofpeople.Eventhemilitaryisnotimmune.Consequently,itisimperativethatorganizationsoneverylevelensurethattheyareprotected.Thisnot-to-be-missedcourseoffersacomprehensiveguidetoinstalling,configuring,andadministeringemailandwebsecuritysoftware.Participantswillreceivein-depthinstructionandhands-onopportunitiestomanage,monitor,andsecuretrafficthroughIPcommunicationnetworks.Theywillacquiresolid,applicableknowledgeofleadingemailandwebsecuritysoftwareaswellasitsinstallation,configuration,andmanagement.

8–24hours

Mobile Phone Security Accordingtoa2013KasperskySecurityBulletin,KasperskyLabproductsneutralizedmorethan5millioncyberattacksonusers’computersandmobiledevices.Theyalsodetectedover104,000newmodificationsofmaliciousprogramsformobiledevices.Participantscanusethiscoursetosafeguardtheirmostheavilyrelied-ontechnologyandavoidthetime,stress,andexpenseofhavingtheirpersonalandprofessionalinformationcompromised.Theywillfindoutthemostcommonmobilephonethreats,learnhowtoconductonlinebankingwithagreaterlevelofsecurity,andreducethechancesofgettinghacked.

4hours

Security and the Internet of Things (IoT) TheInternetofThings(IoT)hasbeenwithusinsomeformunderdifferentnamesformanyyears.Theabilitytoconnect,communicate,andremotelymanageaninestimablenumberofnetworked,automateddevicesviatheInternetisbecomingpervasive,fromourhomestothemostadvancedfactories.ThiscoursecoverstheconstraintsandsecuritychallengesposedbyIoTconnecteddevices.Participantswilllearnhowtosecuredevices,includingthosethatperformlife-criticalfunctions,andcomplywithstringentregulatoryrequirements.

4hours


19


Security Understanding Security in PBX and VoIP/SIP-Based Telephone Systems

ThiscourseprovidesanoverviewofvariousPBX,VoIP,andSIP-basedphonesystems,theircomponentsandconfigurations,andmisconfigurationsthatcouldresultinthelossofmoneyandservice.Participantswillgainathoroughunderstandingofthefeaturesetshackersutilizetogainaccesstophonesystems,aswellastheforensictechniquesneededtothwarttheirattacks.Securitybest-practicerecommendationsandimplementationpolicydevelopmenttosafeguardatelephonesystemenvironmentwillalsobecovered.

24hours

Wireless Security Donotbelulledintoafalsesenseofsecurity.Wirelesssystemsarejustasvulnerabletosecuritybreachesasdesktopcomputers.Forthosetaskedwiththeirorganization’sinformationtechnology,in-depthknowledgeandsolidwirelesssecuritytrainingareessential.Thisinnovativecourseoffersparticipantsvaluableinformationtopreventattackstotheirwirelessnetworks.Theywillobtainimportantwirelesssecurityprinciplesandbest-practicetechniquesandlearnhowtoidentifypotentialproblems.

8hours

TCP/IP & Routing Protocols Advanced IP Routing

RoutingisthetechnologythatenablesworldwideInternetcommunications.Manypeopleinvolvedwithnetworkingtechnologiesorcompaniesneedtoknowhowroutingworks,butlearningaboutitcaninvolveacomplexweboftermsandacronyms—adifficultandunfamiliarlanguage.ThiscourseoffersaguidedtourofIProuting.Itshowsthevarioustechnologiesandprotocolsusedtoforwardapacketfromonenetworktoanother.


8–16hours

Advanced IP Routing and Troubleshooting AdvancedIPRoutingandTroubleshootingpresentstheconceptsandknowledgerequiredforanyjobfunctioninvolvinginteractionwithroutingdevices.Itcoversadvancedfeaturesofrouterconfiguration,includingprotocolprioritization,routeredistribution,networksecurity,andVLSM.Theparticipantwillgainknowledgeintroubleshootingthemostcommonproblems.


16hours

Deploying Routers In a Cisco Environment

Thisin-depthcourseillustratesthebasicyetessentialfunctionsofCiscorouterdeploymentaswellastheadvancedfunctionsofIProuting.

8hours


20


TCP/IP & Routing Protocols Fundamentals of Router Configuration

FundamentalsofRouterConfigurationprovidestrainingnecessarytosupportinternalandexternalrouterconfigurations.Participantswillbecomefamiliarwithbasicrouterstart-upandrunningconfigurations.Theywilllearnhowtocreateandcustomizeconfigurationmodesandbecomefamiliarwithterminaleditingcommands.


16hours

Fundamentals of Routing and Switching Inthiscourseparticipantswilllearntoplan,configure,andoperatesimpleWANandswitchedLANnetworks.Utilizinglecture,hands-onexercises,andsimulations,thecoursecoversthefundamentaloperationofaTCP/IPnetwork,thepurposeandapplicationofroutersandswitchesintoday’smodernenterprisenetworks,thedifferencesbetweenroutersandswitches,andtheusesofthevariousprotocolsinaTCP/IPnetwork,includingbothroutedandroutingprotocols.TheservicesandprotocolsdiscussedinthiscourseincludethosecurrentlyprovidedbyAT&T,Alcatel-Lucent,andothertelecommunicationsserviceproviders.

16hours

Introduction to Cisco Routing Today’stechnologyhasconditionedustoexpectthingsinstantly.Whenaproblemoccurs,itcanbefrustratingandnegativelyimpacttheflowofbusiness.ThisinstructivecoursegivestheworkingcommunicationsprofessionalasolidunderstandingofCiscorouterconfigurationproceduresandtechniques.ItcoversvariousCiscoroutertechnicaldescriptions;thesoftwareandhardwarearchitecture,operation,capabilities,andapplicationsoftheseCiscorouters;andwaystoreducecostsandensurethatproductivityisn’thinderedbyarouterproblem.

8hours

Introduction to IPv6 TheimpendingdepletionofthecurrentpoolofInternetaddressesandthedesiretoprovideadditionalfunctionalityformoderndevicesrequiresanupgradeofthecurrentversionoftheInternetProtocol(IP).IPv6resolvesunanticipatedIPv4designissuesandtakestheInternetintothe21stcentury.ThiscoursecoversIPv6addressing,thenewIPv6headeranditsextensions,theIPv6replacementsforInternetControlMessageProtocol(ICMP)andInternetGroupManagementProtocol(IGMP),neighboringnodeinteraction,IPv6addressauto-configuration,andIPv6routing.

16–24hours

Introduction to Routing Protocols IntroductiontoRoutingProtocolsprovidesparticipantswiththeoperationalconceptsbehindIProutingprotocolsusedontheInternet.WorkingwithcomplexmodernroutersrequiresathoroughunderstandingofhowtheInternetandnetworklayerprotocolsinteroperate.Participantsdeveloptheskillstoanalyzeandsolvecommonreal-worldnetworkcommunicationsproblems.Skillsinclude,butarenotlimitedto,calculatingroutes,adaptingtonetworkchanges,reducingnetworkoverhead,andupdatingtoIPv6.

8–16hours


21


TCP/IP & Routing Protocols Router Command Line Interface (CLI) Orientation

ThiscourseisdesignedforrouterdeploymenttechniciansandengineerswhodesireanunderstandingoftherouterCommandLineInterface(CLI)aswellasoperationalconceptsandprocedures.Thecourseprovidesreinforcementofroutingprinciples;CLIorientationthroughthehands-onuseofaCisco-basedsoftwaresimulator;andfamiliarizationofCisco,Juniper,andRiverstonehardwareoptions.

Hands-on:Portionsofthisclassarehands-on.

16–24hours

Transmission Control Protocol/Internet Protocol (TCP/IP) TCP/IPhasbeendeployedonvirtuallyeverytypeofhardwareandsoftwareplatformavailabletoday,anditformsthebackboneoftheInternet.Asaresult,thispopularprotocolsuitehasbecomethestandardforbuildingmultivendorintranetsandinternets.ThiscoursetakesalookatTCP/IP,andextensiveexercisesprovidetheexperienceneededtoconfigureahost,employTCP/IPtools,useapplicationservices,andaccessTCP/IP-basedInternetworks.

8–16hours

Troubleshooting Cisco Routers Routercrashescanbeattributedtosoftwareandhardwarefailures,andevenacombinationofthetwo.ThiscourseprovidesacomprehensiveintroductiontotroubleshootingCiscorouterproblems.ItisdesignedtoprovideparticipantswithafundamentalunderstandingofdifferentmethodsandroutermodesthatcanbeusedtoidentifyandcorrectissueswithCiscorouters.Topicscoveredincludeconfigurationregisters,differentroutermodes,andpasswordrecovery.Uponcompletionofthiscourse,participantswillhavetheskillsnecessarytotroubleshootthemostcommonproblemstypicallyencounteredwithaCiscorouter.


8hours

Telecommunications Design & Distribution Advanced Bonding and Grounding for Telecommunications Systems

Inthisadvancedcoursethestudentwillgofarbeyondthetraditionaltextbookinstructionandapplyreal-worldinformationinapractical,hands-onenvironment.Thecoursewillallowparticipantstoperformrealisticinvestigationsinconditionssimilartothoseinthefield.Whetheryou’readesignerortechnician,theinformationandhands-onlabswillbeinvaluable.Thiscourseprovidesexpertinstructiononthemanyissuesthataffectgroundingandbondingwhileofferingthelatestinformation.

Hands-onlab:Portionsofclasscanbeahands-onsimulation.

16hours


22


Telecommunications Design & Distribution Grounding and Protection for Telecommunications Systems

Inordertopreventinjuryandequipmentdamageaneffectivetelecommunicationsbondingandgroundingsystemmustbeinplace.Withthecomplexityoftoday’sinfrastructure,withlittlemarginforoutages,anysystem,includingthegroundingandbondingnetwork,canbetheweakestlink.ParticipantsinthiscoursewilllearnaboutthestandardforTelecommunicationsBondingandGroundingPlanningandInstallationMethodsforCommercialBuildings(NECA/BICSI606-2011.)Whilethisstandardsupportsrelatedstandards,suchastheNECandANSI/J-STD-607-A,CommercialBuildingGrounding(Earthing)andBondingRequirementsforTelecommunications,additionalrequirementsandinformationforcomponentsandconnectorsofthesesystemsarealsoincludedinthiscourse.Thedetailedinstallationmethodsandpracticescoveredinthiscoursewillminimizepotentialgroundingsystemfailures.

8hours

Installing Bayonet Neill-Concelman (BNC) Connectors DS3 Connector Installation

CourseparticipantswillfocusonterminatingcoaxialcablesusingtheBayonetNeill-Concelman(BNC)connector.TheywillbeintroducedtodifferentBNCconnectorstyles,tools,toolcalibrations,andcontinuitycheckrequirements.Eachparticipantwillberequiredtoverifytoolcalibration,connectorizeacablepair,andperformcontinuityandtransmissiontests.Inaddition,whentestingfailsthestudentwillbetaughthowtofixproblemsorissuescausingthefailure.Thishands-oncourseisdesignedfortechniciansworkinginthefieldwithDS3coaxialconnections.

8hours

Introduction to Voice and Data Cabling Systems Intoday’schangingworld,informationtechnologysystemsandcablingrequirementsarecontinuouslyevolving.Cablingsystemshaveexpandedandnowintegratevoice,data,video,security,paging,andenvironmentalcontrolstocreateatrulyconvergedinfrastructure.Sincethemajorityofnetworkproblemsareattributedtotheperformanceofthecablingsystem,techniciansneedafirmgraspofthefundamentalsofcablingsystems.Thiscoursewillintroducecablingpathwaysandspaces,typesofcabling,transmissioncharacteristics,howtoevaluatework,andhowtoproperlyimplementacableproject.

8hours

T1/T3 Fundamentals ThiscourseisdesignedtoprovidetelecomprofessionalswithafundamentalunderstandingofT1/T3testingandturnupincludingSONETconceptsandfunctionality.ItisacompletetrainingexperiencethatcombinesT1,T3,andfiberopticstheorytowardatrueunderstandingofhowtoselect,integrate,andconfigureT1andT3services.ParticipantswillgainanunderstandingofhowT1andT3circuitsnetworkintotoday’sfiber-optictelecommunicationssystems.

8hours


23


VoIP ENUM, DNS, NAPTR, and VoIP Peering

WithSessionInitiationProtocol(SIP)networksexpandingworldwideitisimportantfortelecommunicationssupportpersonneltohaveathoroughunderstandingofENUM,DNS,NAPTR,andVoIPPeering.ThiscoursecoversENUM'sabilitytotranslatetelephonenumbersintoInternetaddresses;theroleofENUMandDNSNAPTRprotocolsinthedevelopmentthatwillallowforlocatingandmappingofSIPserversandtheuseraddresslocationsformultipleSIPdevicesfromasingleSIPaddress;howthecombinationofNAPTRRecordsandServiceRecordsallowsthechangingofmultiplerecordstoformrewriteruleswhichproducenewdomainnamelabelsoruniformresourceidentifiers(URIs);andPeeringandViPRandhowserviceprovidersareconnectingtoallowacompleteIP-to-IPexperience.AlltelecommunicationssupportpersonnelwhoareinvolvedinDNSandVoIP/SIPwillbenefitfromthisnewcourse.

8hours

Introduction to Session Initiation Protocol (SIP) Telephony Systems SIPtechnologyisawell-establishedstandardizedcommunicationprotocolthathasmanylow-costdevicesandsoftwareapplicationdevelopmenttoolsavailable.ThiscoursewillhelpparticipantsunderstandwhatSIPis,howitoperates,andwhatservicesitcanprovide.SomeofthetopicsincludedinthiscoursearedescriptionsofthefunctionalpartsofSIPsystems,fundamentalsofhowSIPworks,whatkeyservicesarepossiblethroughtheuseofSIP,howexistingphonesystemscanbeupgradedtoSIPcapabilities,whyitiseasytointegrateSIPwithinformationsystems,thebasicSIPsystemdevelopmentprocess,andhowtomanageSIPsystems.

8hours

Introduction to Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) within Next-Generation (NG) Carrier Networks for Service Representatives

WithwirelessservicesandInternetconnectionscrisscrossingtheUnitedStates,soonlegacywirelineserviceswillbeancienthistory.Carriershavealreadybeguntheirpushtohaveanall-IP-basednetworkby2020.So,today’sprovisioningservicerepresentativesmusthaveathoroughunderstandingofcutting-edgesolutionslikeVoIPandSIP,wherethepastandfuturecometogether.Thiscourseprovidesanin-depthoverviewofVoIPandSIPstandards,architecture,components,hardwarerequirements,functionality,andintegrationwithlegacysystems.

16hours

Introduction to Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) within Next-Generation (NG) Carrier Networks for Communications Technicians

InternetProtocol(IP)-basedtechnologiessuchasVoIPandSIParetransformingthelegacyTDMnetworks.MovingtoIPprovidescarrierswithflexibility,networkinfrastructureconvergence,increasedcapacity,lowercosts,andeasierintegrationoffutureapplications.So,today’scommunicationstechniciansmusthaveathoroughunderstandingofVoIPandSIPandhowcarriersareusingthemtoupgradeandreplacetheirexistingsystems.Thiscourseprovidestechnicianswithanin-depthtechnicalstudyofVoIPandSIP,howtheyoperate,andwhatservicestheyoffer.Wiresharkladderdiagramsandsampletracesareusedthroughout.

24hours


24


VoIP Voice over Internet Protocol (VoIP)

Thefutureofreal-timevoicecommunicationstransmissionisrapidlyevolvingawayfromthetraditionaltime-divisionmultiplexedcircuit-switchedinfrastructuretowardconvergedpacket-baseddelivery.VoIPisthetransmissionoftelephonecallsoveradatanetworklikeoneofthemanynetworksthatmakeuptheInternet.VoIPpromisesloweroperationalcosts,greaterflexibility,andavarietyofenhancedapplications.Manytraditionaltelephonecompaniesarealreadyusingitintheconnectionsbetweentheirregionaloffices.TheobjectiveofthiscourseistoprovideatechnicalandpracticaloverviewofVoIP,aswellasanunderstandingofthetechnologies,standards,andapplicationsthataredrivingitsdeployment.

24–40hours

Wireless Technologies Installing Wireless Home Networks

Today,thefreedomandmobilitythat“goingwireless”offersischangingthewaywelive.Althoughcellularphonesandotherhand-helddevicesareleadingtheway,thewirelesscomputernetworkismakingitswayintohomes.Thiscoursewillprovideinsightsintocreatingahomewirelessnetwork.Firstitcoverswhatwirelessnetworksareandhowtheywork,thenwirelessdevicesandwhatthemarketoffers.Finally,itprovidesanexampleofsettingupatypicalwirelessnetwork.

8hours

Introduction to Li-Fi WhatifawirelessInternetsystemcouldrunonnothingmorethananLEDlightbulb?Anewwaytotransmitdataiscomingthatcouldradicallychangethewaythatdevicescommunicatewitheachother,Li-Fi.ShortforLightFidelity,Li-Fiusesvisiblelighttosenddata,creatingthelinkbetweenrouteranddevicewithimperceptiblepulsesoflight.ThistypeofVisibleLightCommunication(VLC)usessomethingthatisprobablypresentinnearlyeveryroom—anLEDlightbulb.Li-Ficanachievedatatransmissionat1GBpersecond—that's100timesfasterthancurrentaverageWi-Fispeeds.Thisclassintroducesparticipantstothisexcitingnewtechnology.

4hours

Introduction to Today’s 4G LTE Wireless Technologies Today’s4GandLTEwirelesstechnologiesarecurrentlyprovidingaccesstovoice,VoIP,multimedia,photos,games,video,andahostofconnectivityoptions.Inthiscourse,participantswillgetafoundationandsolidunderstandingofallthecomponentsoftoday’swirelesscarriers,includingtheradioaccessnetwork,themobilecorebackbone,andthedevicesthatusethem.Additionally,theywillgainathoroughunderstandingoftheissuesthatimpactwirelessnetworksandtheirfunctions.

8hours

Introduction to WiMAX NEW 8hours

WorldwideInteroperabilityforMicrowaveAccess(WiMAX)hasbeendescribedasthecommunicationsofthefuture.WiMAXtechnologysupportsdatasharingatrangesofseveralmilesatspeedsofupto75megabitspersecond.WiMAXhastheabilitytotransportdataformanydifferenttypesoftechnologies.Withjustoneservice,youcanhavedataaccessthroughyourcellphone,homephone,PDA,television,printer,orInternet.Voice,videos,audio,andhigh-definitiontelevisionareallaccessibleviathepowerofWiMAX.Inthiscourseyou’lllearnaboutthedeploymentofWiMAXanditsupcomingtechnologies.

8hours


25


Business Communications

Beyond the Text, Reading Comprehension Weliveinafast-pacedworld.Forthecallcenterassociate,theabilitytomultitaskiscriticaltoensuringthatthecallerhasasatisfyingexperienceandwillremainaloyalcustomer.Thisusefulcourseisdesignedtoimprovethecallcenterassociate’sabilitytohandlecalls.Associateswilllearnandpracticevarioustipsandtechniquesforimprovingtheirreadingcomprehension,particularlyasitrelatestomultitasking.Additionally,participantswillbeencouragedtosharethepracticesthatworkbestforthemandthatmaybehelpfultoothers.

4hours

Business Grammar Laying the Foundation

Firstimpressionsarelasting.Jobconsultantsemphasizethatpoorgrammarcannegativelyimpactone’scareerandconveyalackofprofessionalism.Thiseducationalcourseoffersasolidunderstandingoftheprinciplesofgrammar,sothatemployeesmaysignificantlyimprovetheirlanguageskillsandenhancetheimpressiontheymakeinthebusinessworld.

8hours

Business Writing Writing for Clarity, Efficiency, and Accuracy

Whetherit’saquickemailoracomprehensiveproposal,strongbusinesswritingskillscanmeanthedifferencebetweenwinninganewaccountandlosingittothecompetition.Regardlessofthescenario,writingskillshavethepowertoinfluenceandaffectchange.Throughvariousexercisesinclassandthroughindividualizedinstructorassistance,participantsinthiscoursewilllearntodraftemailsandinstantmessagesthatclearlyandpersuasivelyconveythemessage.

8hours

Communication in Today’s Business Environment Thisindispensablecourseisdesignedtoexpandthedefinitionof“customer”toincludeindividualsservedbothinsideandoutsidetheorganization.Participantswillunderstandhowgatheringinformationfromotherscanbeusedtoensurethateveryonebenefitsandultimatelyworkstogetherinaneffectivemanner.Throughgroupsessions,participantswillfocusonfosteringapositiveenvironmentandcollaborativegoalattainmentaswellasadopting“anattitudeofresolution”whenfacedwithanorganizationalconflict.Theywillpracticeexercisestostrengthenactivelisteningandeffectivecommunicationskillsduringconflictsandotherstressfulsituations,andlearnstrategiestoavoiddefensivebehaviorandensureamutuallypositiveoutcome.Attheendofthiscourse,participantswillcreateapersonalmissionstatementtofosterclearer,positivecorporatecommunications.

8hours

Effective Communication Skills for Success in Work and Life Poorcommunicationskillscanleadtooconflictintheworkplace.Thisseminarprovidestechniquesandprovenstrategiesforparticipantstoboosttheircareerswithclear,powerfulcommunication.

4–8hours


26


Business Communications Effective Listening

Variousstudiessuggestthateffectivelisteningisamongthetopfiveskillsneededtosucceedintheworkplace.Thiscomprehensivecoursewillguideparticipantsthroughaseriesoflisteningtechniquestogaingreaterawarenessoflisteninghabitsaswellashowtoproperlyinterpretbodylanguage.Itcoverslisteningandcommunicatinginpersonandviathetelephone.Thiscourseissuretopositivelyimpactbothprofessionalandpersonalrelationships.

8hours

Fine-Tuning Writing and Proofreading Skills Approximately90%ofworkersuseemailatwork,andallcouldbenefitfromthis“netiquette”course.Participantswillgainusefultipsonhowtoeffectivelywriteanemailthatprovidesproblem-resolvingresponsestoclientinquiries.Theywillacquireaneffectivestrategyforanalyzingclients’needsandcomposingeffectiveresponses,usingreal-timeexamples.

4–8hours

Getting It Right Spellingishard.Ithasnothingtodowithintelligence—someoftheworstspellershavehighIQs—butpeoplestilltendtojudgeothersbytheirspelling.Frankly,itiseasiertoimproveyourspellingthantogothroughlifetryingtoconvincepeoplethatthereisnothingwrongwithpoorspelling.ThiscourseincludesusefulrulesandexamplesthatwillhelpRelayOperatorscorrectandavoidcommonlymisspelledwords.Thisisthetimeto“getitright.”

8hours

Grammar Refresher Propercompositionandaccuratecomprehensionskillsaresomeofthemostvaluedassetsintheworkplace.Thiscourseisdesignedtoimproveparticipants’writing,editing,proofreading,andcomprehensionskills,andalsotoenhanceperformanceonanyworkplacecompetencyassessments.

8hours

Improve Workplace Communication Communicationhasthepowerto,sell,inspire,wound,heal,andmovepeopletoact.RalphWaldoEmersonsaid,“Speechispower:speechistopersuade,toconvert,tocompel.Itistobringanotheroutofhisbadsenseintoyourgoodsense.”ThiscoursetakesacuefromEmerson,presentingstrategiesonhowtolistenmoreeffectivelythroughauniquetool.Italsoencouragesconversationanddialog,helpsparticipantsstatetheirobjectivesandpositionpowerfullyandpersuasively,andteachesthemhowtoavoidaggressivestylesofcommunicating.

8hours

Public Speaking Skills – Conquering Your Fears NEW Greatspeakersaren’tborn—they’remade.Nothinggeneratesmorefearthanspeakinginpublic!Infact,studiesconsistentlyshowthatpeoplearemoreafraidofspeakinginpublicthanofdying.Sowhyisthis,andhowdowegetpastit?Speakinginpublicisalearnedskillthatgetsbetterwithknowledgeandpractice.Absolutelynothinghappenstodaywithoutcommunication,andimprovingyourabilitytospeakinortogroupswillbenefiteveryareaofyourlife—fromfamilytotheboardroom.Itisoneofthemostsought-afterskillsthatemployersarelookingforintheiremployees.Thiscourseisdesignedtohelpyouidentifyyourfears,getpastyourmisconceptionsaboutgivingthe“perfect”speech,andgiveyoutheskillsandtheconfidencetoreleasethatnaturalspeakeralreadyinsideofyou.

6hours


27


Business Communications Working with the Generations

ThisisthefirsttimeinAmericanhistorythatwehavehadfourgenerationsworkingside-by-sideintheworkplace.Eachgenerationhasdistinctattitudes,behaviors,expectations,habits,andmotivationalbuttons.Atwork,generationaldifferencescanaffecteverything,includingrecruiting,buildingteams,dealingwithchange,motivating,managing,andincreasingproductivity—aswellasemployeeturnover,difficultyinattractingemployees,andgainingemployeecommitment.Learninghowtocommunicatewiththedifferentgenerationscaneliminateconfrontationsandmisunderstandingsintheworkplaceandtheworldofbusiness.Thiscoursewillhelpparticipantsidentifythecharacteristicsofeachgenerationalgroupandunderstandwhyeachgroupactsasitdoes.Theywillleavewithablueprintforhowtobettercommunicateandcollaboratewitheverybody.

4hours

Writing Effective Business Email, Letters, and Memos This“netiquette”courseisfortheapproximately90%ofworkerswhouseemailatwork.Theywillgainusefultipsonhowtowriteproblem-resolvingresponsestoclientinquiriesandacquireaneffectivestrategyforanalyzingclients’needsandreplyingtothemconfidently,usingreal-timeexamples.

8hours

Career Transition Ace the Interview, Get the Job Offers

Howmuchdoyouknowaboutacompanybeforeyouinterviewwiththem?Canyouarticulatetheirphilosophyandmissionstatement?Doyouhaveafingeronthepulseoftheorganization’sculture?Wanttohaveyourpickofjoboffers?Iftheansweris“Yes!”thenthiscoursewillguideyoustep-by-stepthroughtheinterviewprocess.

8hours

Crafting an Eye-Catching, Interview-Winning Resume Developingaresumethatgarnersthejobrecruiter’sattentionandlandstheinterviewismoreessentialthaneverintoday’scompetitivemarket.TheLaddersstudy,“KeepinganEyeonRecruiterBehavior,”revealedthatrecruitersspendjustsixsecondsreviewinganindividualresume.Theresearchfoundthatrecruiterspaycloseattentiontosuchfactorsasaresume’slayoutwhendeterminingwhethertomoveittotheinterviewpile.Currentjobseekersneedeveryadvantage.Signupforthisessentialcourse—itcouldmeanthedifferencebetweensecuringaninterviewandendingupinthe“no”pile.

8hours

Finding the Jobs You Didn't Know Were There Someofthebestjobsareneverformallyadvertisedorevenposted.Nearlythree-quartersofjobsareobtainedthroughnetworking.Thekeyistoknowwhereandhowtonetwork.Maximizeyournetworkingopportunities.Learnnewtipsfornetworkingeffectively.Thiscourseisanexceptionalinvestmentinyourprofessionalfuture,anditsbenefitswillincreaseyouremployabilityquicklyanddramatically.

8hours


28


Career Transition Catch Your Dream Job through Social Networking

Thiscourseisamustforeveryprofessionalregardlessofwhethertheyarecurrentlylookingforajoboralreadyhaveone.Theywilldiscoverhowtoimprovehiringprospectsthroughsocialmedia,learnthedo’sanddon’tsofmakingthebestimpressiononsocialnetworking,utilizeLinkedIn,Facebook,andTwittertogaingreaterexposuretopotentialemployers.

6hours

Finding Federal Government Jobs Eachyear,thefederalgovernmenthiresnewworkers.Participantscanchoosefrommorethan200rewardingcareerareas,bothnationallyandinternationally.Thisinsider’sglimpseintoafederalgovernmentcareerincludeswhatagencieslookforinaresume,who’shiring,howtomatchexperiencetofederaljobrequirements,howthehiringprocessworks,whatessentialinformationtranslatestoasuccessfulfederalapplication,andhowtoguaranteeanexciting,securecareerasagovernmentworker.

12hours

Finding the Encore Career That Is Right for You Ifyouarethinkingofchangingcareers,you’renotalone.Asmanyas8.4millionAmericanshavealreadylaunched“encore”careers.Wanttopursueanewcareerandwonderingwheretostart?Thiscourseprovidestheknowledgeandskillsneededtoprepareforanencorecareer.Participantswillreceiveinformationaboutgreatsecond-actcareersandgetonthefasttrackforsatisfyingnewcareeropportunities.

4hours

Finding the Right Job Findingtherightjobinthemodernworkingenvironmentcanbeconfusingandalittledaunting—butdon’tworry.Therearemanyresourcesandpeopleouttherewhocanmakethetaskmucheasier.Thiscoursehasbeendesignedtohelpresearchjoboptions,applyandinterviewforjobs,andincreaseemployabilityinthelabormarket.Thisworkshopiswrittentobeacompletejob-huntingroadmap.Thedirectionsarelogical,easytofollow,anddesignedtoshowhowtogetthejobasquicklyaspossible.Thisintensiveactionplangivesaone-day-at-a-timedetailedscheduletogetontrack,keepfocused,andhelpreachgoalsbytheshortestpossibleroute.

4hours

How to Prepare an Academic Portfolio Manypeoplereturntocollegewithyearsofexperiencethroughtheirwork,professionalandmilitarytraining,andself-study,aswellasvarioustestssuchasCLEPandproficiencyexams.Thiscoursewillhelpparticipantsprepareanacademicportfoliotoobtaincollegecreditforlifeexperiences.

8hours

How to Start a Home Day Care Anyonewhoisoperatingorplanstostartachild-careoperationmustlovechildren(withoutreservations),haveahightoleranceforstress,goodchildmanagementskills,andproperlegalinsurance.Thiscoursewillcoverthebenefitsandsomeissuestoconsiderinthisbusinessventurethatcanprovideafinanciallyrewardingfuture.

8hours


29


Career Transition Knock ’em Dead – The Ultimate Job Search Guide

Congratulations!You’vetakenthetimeandefforttowriteagoodresumeandcoverletter.Butthat’sjustagoodfirststeptogettingthejobyouwant.Thiscoursewilltakeparticipantsthroughthenextstepsofthejobsearch,toseparatethemfromtherestofthepackandpropelthemtothetopoftheemployer’shirelist.

MartinYateisatwenty-five-yearbest-sellingexpertinthefield,andthiscoursewillusehislatestKnock’emDeadbookasaguideandresourcefordiscussions.Itcoverstipsandtechniquestoreallypolisharesumeandcoverletter,andthenmoveontoadditionalwaystobemoreprofessional,memorable,andhirable.Thiscoursewillhelpturnthoseresumesintointerviews,andturnthoseinterviewsintojoboffers.

8hours

Marketing for Small Businesses Smallbusinessesdon’talwayshaveabigbudgetformarketing,sotheyhavetodothingsalittledifferentlythanbigbusinessinordertogrowtheirpresence,increaseresults,andmeetbusinessgoals.Thisworkshopwillhelpsmallbusinessownersandmanagersdeveloptheirmarketingmessage,createamarketingplan,andapplytherightstrategies.

6hours

Navigating the Waters of Career Transition Changecanbescary,particularlywhentherearenoguaranteesattachedtoit.Butitcanalsobeexhilarating,liberating,andlife-changing.Thiscoursewillguideparticipantstodiscoverhowtheyrespondtochangeandwhichcopingstyleisclosesttotheirpersonality.Thentheywillleveragetheanalysistoredefinetheirlifeandcareerandcreateastep-by-stepplanthatwillhelpthemchoosetherightcareer.

16hours

Prepare Today, Begin Your Dream Job Tomorrow Thenumbersarestaggering.Unemploymentratesfluctuatedaily.Corporationsincentivizeemployees(particularlyolderones)toleavebyofferingpackages.Othersgostraighttolayoffs.Inthiscourseparticipantswillgaininspirationandinnovativestrategiesforsmoothertransitionsandgreatercareersatisfaction,alleviatingthe“WhatwillIdo?”anxiety.Theycanavoidleavingtheirfatetochancebypreparingtoday.

8hours

Starting a Home-Based Business Successfulhomebusinessesarerealbusinesses.Homebusinessopportunitiesarenotsuitableforpeoplewhoarelookingforget-rich-quickschemes,andthebesthome-basedbusinessisnottheoneinthead.Withthiscourseparticipantswilllearnhowtoturnahomebusinessopportunityintoasuccess,tobepreparedtoworkatit,andtohavetheappropriateknowledgeandskillsneededtorunanybusiness.

4hours

Starting Your Own Business Startingyourownbusinessisoneofthemostpowerfulwaystotakecontrolofyourlifeandmakeextracashmonthaftermonth.Thiscourseprovidesparticipantswiththefoundationtolaunchabusinessandensureitssuccess.Theywilllearntohoneinontherightidea,considerpotentialcustomersaswellascompetitors,andacquirecriticalinformationaboutlicensesandtaxes.

4hours


30


Career Transition The Top Jobs for 2017

Whatarethebestjobstopursueforthenextfiveyears?Whatmakesajobagreatjob?Obviously,differentpeoplewillgivedifferentanswers.It’simpossibletoaccountforeveryone’spersonaltasteandpersonalitytraits.Whatmakesagreatjobopportunityismucheasiertogauge.Thiscoursedefines,ranks,anddescribesthebestjobsfor2017andteachesthekeyindicatorstodeterminejobpotentials.

4hours

Writing a Successful Business Plan Thiscourseisdesignedtohelpbusinessownersandentrepreneurswhoarereadytocreateabusinessplan.Alltheessentialstepsarecovered,includingdraftingtheoriginaldocument;identifyingtheaudience;gatheringinformation;researching;describingproductplans;andmarketing,sales,andaccountingterms.Participantswillcomeawayfromthecourseenergizedandpreparedtowritetheirownbusinessplan.

8hours

Conflict Resolution Creative Problem Solving: A Team Effort

Beingateamplayerisanimportantpartoftheworkplace.Thiscollaborativeanddynamicworkshopgivesparticipantsthecreativeproblem-solvingtechniquesnecessarytoexcelwhilemeetingthechallengesandopportunitiesoftoday’sever-changingworkenvironment.Thecoursecoverstheknowledgeandskillstoanalyzerisksversusbenefits;respondaccordinglyinanyscenario;determinehowaproblem-solvingstylewillimpactothersaswellastheoutcome;solveworkplaceissuesinagroup;andenhancedecision-makingbyconsensus.

8hours

Dealing with Difficult People Arecentstudyof784callcentersacrosstheUnitedStatesaskedcustomerserviceagentstoratetheirstresslevelsonascaleofoneto10,withthelatterindicatingthehigheststresslevel.Thoughthemajoritygavetheirstresslevelsaseven,32%ratedtheirlevelsa10!OtherstudieshavenotedthattheaverageU.S.employeemissesfivedaysofworkeachyearduetostress-relatedillness.ConsideringthattheaverageAmericanspendsnearlyninehoursadayfivedaysperweekatwork,learninghowtodealwithdifficultpeopleisaseriousissuethatneedstobeaddressed.Thisinsightfulandinformativecoursehelpsparticipantsdevelopeffectivestrategiestolessenstressfulinteractionswithothersandensureapositiveoutcomeforboththeclientandthecustomerserviceprovider.

4–8hours

Diversity – Toward a More Inclusive Work Environment Throughdiscussionsandself-analysis,participantsinthisclasswillproperlydefinewhatdiversityisandwhatitisnot.Thishighlyinteractiveexplorationofworkplacediversitywillgiveparticipantstheopportunitytoidentifyandappreciatetheirownpersonaldiversityandapplythistotheirlives.Participantswillbegintorecognizetheimportanceofunderstandingthediversityofothers,andappreciatethevalueoftheserelationships.

4–8hours


31


Conflict Resolution Moving from Conflict to Resolution

Thetypicalmanagerspends25to40%ofhisorhertimedealingwithworkplaceconflicts,accordingtoaWashingtonBusinessJournalarticle.Workisstressfulenoughwithouttheworryofinterofficeconflict.Thisworthycourseexaminesday-to-dayworkplaceconflicts,providingpracticalyeteffectivestrategiestohandleconflictsinaproductivemanner.Additionally,participantswilldiscovercreativeapproachesthatencouragethemtobeapartofthesolutionratherthanapassivebystander.

4–8hours

The Essentials of Communication and Collaboration NEW Withoutstrongcommunication,yourorganizationwon’taccomplishmuch.Infact,poorcommunicationscanactuallyexacerbateproblemslikelowofficemorale,brandconfusion,andpoorcustomerrelationshipmanagement.What’smore,withoutthiscoreskill,eventhenicestmanageroremployeewillnotbeabletobuildconsensus–anothercriticalcomponentoforganizationalsuccess.Ensurethatyourorganizationcancommunicateandcollaborateeffectivelyinafast-paced,engaginglearningenvironment.Thispowerful,innovativeprogramhighlightsessentialcommunicationtechniquesthatfosterconstructivecooperationandcollaborationintheworkplace.Andthat’snottheonlybenefityourorganizationwillgainfromthisprogram.Thinkofitasagreatteam-building,team-bondingexperience.

8hours

Customer Sales, Service, & Marketing Boosting Technicians’ Customer Service Performance

Studiesshowthatitcostssixtoseventimesasmuchmoneytocaptureanewcustomerasitdoestoretainacurrentone.Thepurposeofthiscourseistoteachtechnicianstounderstandandappropriatelyrespondtotheneedsofcustomersinawaythatpromotescustomersatisfactionandloyalty—theessentialsforsurvivalandprofitability.Thecourseaddressestheneedsofboththetechnicianandthecustomer.

8hours

Converting Prospects to Customers Effectiveleadgenerationremainsamajorhurdle,withfewerthanhalfofallleadsresultinginaninitialdiscussionwithacustomer,accordingtoa2013Accenturereport,“TopFiveFocusAreasforImprovingSalesEffectivenessInitiatives.”Thislivelyhands-oncourseiscriticaltoeverysalesprofessionalandorganization.Itprovidesessentialtipstoconvertprospectstocustomersquicklyandmoreeffectively,toboostrevenuewithkeysellingstrategies,andtoestablishtrustandcredibilityinleadgeneration,salesconversion,andcustomerloyalty.

8hours

Customer Relationship Building Internal and External

Thiscourseisdesignedforemployeeswhodealwithcustomersonaregularbasis.Itincludesbutisnotlimitedtocallcenters,internalfacilitiesandmaintenancerequests,andanyotherdepartmentinvolvedwithprovidingaservice.Thisprogramwillfocusonspecificprocessesalreadyinplaceandwilluserealworksituationstoprovideparticipantswiththenecessaryskills.

8hours


32


Customer Sales, Service, & Marketing Delight the Customer with Perfect Customer Service

Inthiscourseparticipantswilldeveloptheskillsneededtoeffectivelyrelatetocustomers(internalandexternal),fulfillcustomerneedsanddevelopapositivecustomerserviceattitude.Participantswillunderstandtheimportanceofgoingtheextramiletoachievecustomersatisfaction—anessentialforsurvivalandprofitabilityintoday'scompetitivemarket.

8hours

Focus on Excellence Thosewhoreceivegoodcustomerserviceoftenrelaytheirsatisfactiontojustoneortwopeople.However,thosethatexperienceunsatisfactorycustomerservicetellninetotenpeople.Infact,nearly80%ofcomplaintsagainstorganizationsstemfromsomeaspectofpoorcustomerservice.Throughrole-playing,thisusefulandenlighteningcoursehelpscustomercareagentsunderstandandmanagetheirpivotalrolesinthesuccessofanorganization.

4–8hours

Fundamentals of Successful Sales Thiscourseisdesignedtoprovidethetoolssalesprofessionalsneedtoeffectivelyactinthecompetitiveandchallengingmarkettheyfindthemselvesintoday.Thecoursealsoteachesenhancedskillsandcustomer-orientedsalestechniquestomeetcorporateobjectivesforincreasedproductsales.Thephilosophyinfusedinthiscourseisstraightforward:Peoplealreadyhavethecapacityandabilitiestosucceedinsales;alltheyneedishelptobringthemforward.Sellingisservingthecustomer.

8hours

Introduction to Email Marketing Thispracticalcoursegivesaconciseyetcomprehensiveoverviewofthebestpracticesandprovenstrategiesforusingemailasapowerfulmarketingtool.Participantslearnhowtocreateandsendprofessional-lookingemailmarketingnewslettersandpromotions.Thecoursestressesmessagestructuretoincreaseaudiencecaptureandpromotecustomeraction,aswellaseffective,clear,andconcisecommunicationskillsformarketingemailsandbusinesscorrespondence.Noprevioustechnicaltrainingisrequiredwhenparticipantsexplorethelatestemailmarketingsoftwaresolutionsthatcreate,send,andtrackprofessionaldirectemailmarketingcampaigns.

4hours

It’s In Your Hands – Less Stress and Better Customer Service Beingacustomerservicerepresentativeisconsideredoneofthetenmoststressfuljobs,resultinginmorethan$300billioninlostrevenuefromabsenteeism,loweredproductivity,andrisinghealthinsurancecostsandothermedicalexpenses.Thisstress-reducing,hands-oncourseisdesignedtohelpemployeescopewiththechallengingcallstheyreceiveinatypicalworkweek.Participantswilllearnproactivestrategiesthatwillneutralizeeachsituationandreducestressfortheemployeeandthecaller.

4hours


33


Customer Sales, Service, & Marketing Maximizing Customer Service Performance (MCSP)

PoorcustomerservicecausednearlyhalfofAmericanconsumerstoswitchatleastoneserviceproviderlastyear.Intoday’scompetitiveenvironmentandchallengingeconomicclimate,organizationscannolongeraffordtoloseevenonecustomer.InAustralia,India,andtheUnitedKingdomalone,itisestimatedthat$5.6billionislostinrevenueeachyearduetopoorcustomerexperiences.Thisinformation-packedandinvaluablecourseisdesignedtobuildcustomercareagents’understandingofthecustomer’sneedsandconcerns.Participantswillgaininsightfulstrategiesonhowtoinstillcustomersatisfactionandreinforceloyaltyineachcall,learnhowtohoneinterpersonalandtelephoneskillstoenhancecustomerrelationships,boosttheirprofessionalstatus,andensurethattheorganizationmaintainsacompetitiveadvantage.

4–16hours

Maximizing Customer Service Performance (MCSP) for Technicians Thepurposeofthiscourseistoteachtechnicianstounderstandandappropriatelyrespondtotheneedsofcustomersinawaythatpromotescustomersatisfactionandloyalty—theessentialsforsurvivalandprofitability.Thecoursewilladdresstheneedsofboththetechnicianandthecustomer.Itisdividedintotwosessions:Sessiononeaddressestheneedsofboththetechnicianandthecustomer,andsessiontwofocusesonthecustomer’sneedsandwhatthetechnicianhaslearnedandcannowdotomeetthoseneeds.

4–8hours

Relieving Call Center Agent Burnout Beingacustomerservicerepresentativeisconsideredoneofthetenmoststressfuljobs.Thisstress-reducinghands-oncourseisdesignedtoenhancetherepresentative’sabilitytocopewiththechallengingcallsreceivedinatypicalworkweekaswellasenhanceperformanceandimprovemorale.Thecustomerserviceprofessionalwilllearnproactivestrategiesthatwillneutralizecommonstressfulsituationsandcreateapositiveworkenvironmentthatwillrevitalizeandinspirethem.Theseeffectivetoolswillhaveabeneficialimpactontheworkplaceandotherareasoftheassociate’slife.

4hours

Selling Is Serving the Customer! W.ClementStone,founderofCombinedInsuranceCo.,nowpartofAonCorp.,wasontosomethingwhenhesaid,“Salesarecontingentupontheattitudeofthesalesman,nottheattitudeoftheprospect.”Thiscoursewillhelptheparticipanttoacquirethetoolsnecessarytoachievetheultimatelevelofsuccessincustomersalesandserviceandenhancecustomer-orientedsalestechniquestomeetcorporateobjectivesforincreasedproductsalesandgreaterprofessionalsuccess.

6hours

Telephone Customer Service Skills Acustomerisapersonwhopurchasesgoodsorservicesfromanother.Serviceisanactofhelpfulactivity.Wecandefinecustomerserviceasprovidinghelpfulassistancetoindividualsorcompanieswhopurchaseoruseourproductsandservices.Thiscourseofferstipsandstrategiestobecomethebestofthebestatyourjob.

6hours

Telephone Etiquette Telemarketingandcustomerservicecallsaccountforthenumber-onecomplaintreceivedbytheFCC.Courteoustelephoneetiquettesetsthetoneforaneffectivetransaction.Thisengagingcourseprovidestheimportantguidelinestoensureapositiveoutcomewitheachandeverycall.

8hours


34


Customer Sales, Service, & Marketing Understanding Prospects and Gaining Customers

Youknowthatyouaremorelikelytosellagaintoacurrentcustomer.Infact,youhavea60–70%chanceofdoingso,accordingtoMarketingMetrics.However,sellingtoaprospectisn’taslikely:Thesamesourcenotedthattheprobabilityofsellingtoanewprospectisjust5–20%.Discoverthesecretstoturninga“no”ora“maybe”intoa“yes”quickly.

8hours

Utilizing Technicians’ Knowledge to Meet Customer Needs Onaverage,ittakes12positiveexperiencestonegateoneunresolved,negativecustomerexperience,accordingto“UnderstandingCustomers”byRubyNewell-Legner.Thisessentialcourseprovidesinvaluabletipsthathelptechniciansderivethemostfromcustomers’information.Itfocusesonthecustomer’sneedsandwhatthetechnicianhas learned to meet those needs.8hours

Financial Know-How Budgeting Made Simple

StudiesshowthattheaverageAmericanhasmorethan$10,000increditcarddebt.What’sworse,barelyfouroutof10Americanadultshaveemergencysavingstofallbackonintheeventofafinancialcatastrophe,accordingtobankrate.com.Intougheconomictimes,strongbudgetingskillsaremoreimportantthanever.Thisinformativeworkshopprovidesaprimeopportunitytoacquiretried-and-truemethodsthatwillhelpparticipantssavemore,spendless,andinstillgoodfinancialhabits.Theywilllearnhowtotracktheirmoneyandanalyzetheirfinancialhabitsinordertotrimunnecessarycosts,getorganized,andretoolhowtheyspendmoney.Topicsincludeevaluatingfinancialassetstodeterminewheretosave,wheretospend,andwheretoinvest.

8hours

Finding College Scholarship Money Congratulations!Yourchildhasbeenacceptedtocollege.

Oftenviewedasconfusingandoverwhelming,collegescholarshipscanbetheanswertofinancialsolutionstopayforcollege.Spoileralert:Planformorethanfouryears.

4hours

Home Budgeting Using Coupons Usingcouponsisafabulousandeasywaytosavemoney—whenitisdoneright.Thiscourseshowsparticipantsthedefinitedo’sanddon’tsaboutcouponuseandwheretofindcouponsforjustaboutanythingpeoplepurchase—fromgroceryitemstomealsatrestaurants,moviepassestoautorepairs.Tipsincludethetopmethodstolocatecouponsforalmosteverythingyoupurchase.Thecourseusesthebook:CutItOutandStartSavingbyDeniseLongandPhyllisMilano.

4hours


35


Financial Know-How How to Stage Your Home for a Quick Sale NEW

Thiscoursetakesstudentsthroughtheentirehomestagingprocess,fromstarttofinish,andprovidesaguidetogettingthebestpriceforaproperty,whetherforahomeowner,agent,orinvestor.Thiscoursecoversthewholeprocess,andthewiderangeofhousesthatareonthemarketandhowtoappealtotherightkindofbuyersforanyhome.Itcoversthebenefitsofstaging,theinitialconsultation,addressingconditions,showcasing,occupiedstaging,curbappeal,vacantstaging,stagingforluxuryproperties,renovations,stagingforliving,transitionsandmindsets,whyastagedhousemightnotsell,pricingandmarketing,andexpertstagingsolutions.

6hours

How to Survive Tough Economic Times TheCenterforRetirementResearchfoundthat51%ofAmericanhouseholdswillnothaveenoughretirementsavingstomaintaintheirpre-retirementstandardofliving,eveniftheyworktoage65.Thatnumberisupfrom44%justtwoyearsago.Butpeoplecanlearntosurviveandeventhriveduringtougheconomictimes,sincewealthisbehavior-based.Thisessentialworkshopgivesparticipantsthetoolsandresourcestheyneedtochangetheirfinancialbehavior.Itisamustforanyoneconcernedabouttheirfinancesandfuture.Participantswillcompletethecoursemoreconfidentandoptimisticaboutthefuture.

4hours

Learn How to Manage Credit and Deal with Creditors Theaveragecreditcarddebtperhouseholdisnearly$15,800.Homeshavelostvaluethoughmortgagepaymentshavestayedthesame.Creditreportingagencieshavetightenedtheircriteria.Asaresult,manyAmericanshavepoorcreditratings,makingitdifficultforthemtoobtainloansatreasonableinterestrates.Thevaluablestrategiesinthisworkshopcanassureparticipantsthattheywillmanagetheircreditwisely,nowandinthefuture.

4hours

Living Debt Free NEW Ifyoufeellikeyouaredrowningindebt,youarenotalone.In2014,theaverageAmericanhouseholdhad$15,000increditcarddebt,andnearly$40,000inmortgagedebt.Inaddition,35%ofAmericansaredelinquentonsomeformofdebt.Learntoaggressivelypaydownyourdebtthroughbudgeting,lifestylechanges,andloweringyourinterestrates.

6hours

My Identity Is My Own When Bad Things Happen to Your Good Name

IdentitytheftisAmerica’sfastest-growingcrime.Itoftengoesunnoticeduntilavictim’sgoodnameandcredithavebeenseverelydamaged,with71%ofthefraudoccurringwithinoneweekoftheidentitybeingstolen.Itcanhappentoanyone.IdentitythievesdestroyoneoutoffiveAmericans’goodcrediteachyear.Thisinformativeworkshopteachesparticipantshowtoprotecttheiridentityand,intheeventofatheft,howtorecouptheirlossesandrepairtheircredit.

4–8hours

Pay Day vs Bill Day Home Budgeting Made Simple

Thisworkshopwillhelpparticipantsdevelopapersonalizedbudgetcustom-tailoredtotheirneedsandgoals,andwillteachthemhowtotargeteffectivewaystosavemoneyandsecuretheirfinancialfuture.Itfocusesonanalyzingspendinghabitsaswellasincomestoprovideaclearpictureofthedistributionoffinancialassets.

4hours


36


Financial Know-How Planning Your Retirement

Asretirementapproaches,millionsmayfaceanewchallenge:howtocreateastreamofincomeduringtheirpost-employmentyearsby“earningapaycheck”fromtheirsavings.Americansarebecomingincreasinglyawareoftheirownresponsibilityforsecuringacomfortableretirementandhaveinvestedconsiderabletimeandenergyindevelopingretirementschemes.Thisworkshopisdesignedtohelpparticipantsplanforafinanciallysecureretirement.Basicconceptsoffinancialplanning,goalsetting,andmaximizingassetsarediscussed.Includedarein-depthdiscussionsandevaluationofvariousinvestingstrategies,includingcompanyretirementplans,stocksandbonds,mutualfunds,allocationanddiversificationoffunds,andtaxstrategies.

4hours

The Basics of Buying and Selling Residential Real Estate NEW Purchasingahouseisscaryandexciting,andprobablythemostexpensivetransactionyouwillmakeduringyourlifetime.Sellingahousehasitschallengesaswellinthatwebelieveourhomesarethemostdesirableintheareaand,therefore,shouldgettop-dollar.Thiscourseisdesignedtomakeyouaneducatedbuyerandseller,andreducesomeofthatanxiety.

8hours

The Best Places to Retire Oneofthe77millionbabyboomersintheUnitedStatesreachesage50everysevenseconds.Wherewilltheyretire?Thisenlighteningcoursewillhelpparticipantsexploretheoptionsandnarrowthechoices.Itwillguidethemtothebestplacestoretireforacomfortablelifestylethatmeetsalltheircriteriaandgivesthemthemostbangfortheirbuck.

4hours

Understanding Credit and Credit Reports Acreditscoreof720usedtogarnerthebestloantermsandrates.Intoday’stightcreditenvironment,ittakesascoreof740orhighertogetthemostfavorableloans.Unfortunately,mostpeopledon’tevenknowtheircreditscores.Theyshould,becauseitnotonlyimpactstheirabilitytogetaloanbutcanevennegativelyaffectajobsearch.Anegativecreditscorecandriveupinsuranceratesaswell.Strongcreditcanpavethewayformorefinancialopportunitiesincludinghomeownership.Thissoup-to-nutscoursewillraiseparticipants’awarenessoftheimportanceofmaintainingandprotectingtheircredit.

6hours

Vacation Planning on a Budget NEW Juneau,Jamaica,Memphis,orMaine?Youhavedecidedwhereyouwanttogo,nowitistimetoplanyourvacation,howtogetthere,andwhattodowhenyouarrive.Youcansavemoneybybeingyourowntravelagent.Thiscoursewillhelpnavigateyouthroughresourcesatyourfingertipsandlandyouatyourdreamdestination.

4hours


37


Financial Know-How – Why Didn’t I Learn THAT in Math?

Banking and Credit NEW Wouldyoufeelbetterifyouunderstoodmoreaboutcheckingandsavingsaccounts,theirdifferentinterestrates,andoverdraftoptions?Canyoureconcileabankstatement?Doyouknowwhatinformationiscollectedforyourcreditscore?Ifwanttolearnmoreaboutthese,andotherfinancialareas,likeshoppingforaloanandbetterwaystobuyontimewithcreditcardsorinstallments,thenthiscourseisforyou.Youwilllearneverythingyouneedtomakebetterbankingdecisionsandtakebettercareofyourcredit.

6hours

Housing and Taxes NEW Doyoustillhaveabasicunderstandingofthemathyoulearnedinschool?Doyouknowhowtousethoseskillswhenitcomestopayingtaxesorbuyingahome—taxforms,mortgages,points,etc.?Itcanbebitaconfusing,butonceyouunderstandthebasicconceptsandthesimpleformulasinvolved,youcanbemoremoneysavvyandbetterabletomakegoodfinancialdecisions.

6hours

Personal Finance and Investments NEW CDs,stocks,bonds,mutualfunds,risk—Whatdoesitallmean?Doyouoftenwonderwhythere’ssomuchtimeleftinthemonthbeforeyournextpaycheck?Wouldyouliketoknowmoreaboutplanningforretirementandhowtogetthere?Withanunderstandingofbasicmath,youcanmakesenseofthechartsandthenumbers.Onceyouunderstandthebasicconceptsandsimpleformulasinvolved,youcanbemoremoneysavvyandbetterabletomakegoodfinancialdecisions.

6hours

The Mathematics of Trades & Professions NEW Haveyoueverconsideredado-it-yourselfprojectbutheldbackbecauseyoudidn’tknowwhatmathskillsitmightrequire?Forexample,you’dliketorepairorremodelyourhome,butyouaren’tquitesurehowtofigureouthowmuchmaterialyouneedorhowtocostitout.Everyprofessionhasitsownvocabularyandmath,butitdoesn’thavetobedifficult.Thiscourseprovidesasolidunderstandingoftheterms,theconcepts,andthemathinvolvedinmanyprofessionssoyoucanbeconfidentinyourdecisions.

6hours

The Mathematics of Work NEW Doyoueverwonderifyourpaystatementiscorrect,butarenotquitesurehowtocheck?Wouldyouliketocomparejoboffersbasedonthenumberstomakeabetterdecision?Therearemanythingsthataffectyourpayandyourfinances—howyourpayisfigured,taxesanddeductions,insurance.Withanunderstandingofsomebasicmathconcepts,youCANmakesenseoftheforms,thetables,andthenumbers.Onceyouunderstandtheconceptsandthesimpleformulasinvolved,youwillbemuchmoremoneysavvyandbetterabletomakegoodfinancialandworkdecisions.

6hours


38


Google Getting to Know Google NEW

ThinkyouknowhowtouseGoogle?Thinkagain.Google,focusesonimprovingthewayspeopleconnectwithinformation.ManypeopleuseonlyasmallnumberofGoogle’sservicesandfeatures.ThiscoursewillexploresomeofthemostpopularfeaturesofGoogle’sfreesoftware.

4hours

Google Apps – Docs, Sheets, Slides, and Forms NEW Someofusaretactileorauditoryfocusedwhileothersaremorevisualandtheycomprehendandconveybestinavisualformat.Thedesignatedgraphicartistorpresentationmakerintheorganizationknowshowuncooperativesomeprogramscanbe.Thisfundamentalcoursewillteachparticipantshowtodevelopaproposal,sheet,orslidefasterthanever.Theywillknockthatpresentationoutoftheparkwithslidesthatvisuallypop.

6hours

Google Apps – Mail, Contacts, and Calendar NEW MostpeoplearefamiliarwithGoogle’ssearchcapabilitiesaswellasitsemail.ButdidyouknowthatGoogleprovidesotherfunctionsthatcanstreamlineyourday,remindyouaboutimportantmeetingsandappointments,andcreatemailinglistsandgroupcontacts?GainasolidunderstandingofallofGoogle’scapabilitiesinthisinteractivecourse.Setupyoursignature,labels,andfilters.TakeadvantageofGmailshortcutsandothertips.Utilizethecalendarandseeyourproductivitysoar.

6hours

Google Drive NEW You’vegotgreatphotosonyourharddrivetosharewithfriendsandfamily.You’recollaboratingwithcoworkersonaproposal—documentfilesareflyingfasterthanthetennisballatWimbledon.YoufinallybrokedownandboughtaniPadsoyoucanworkduringvacations.Thisinformation-packedcourseissuretomakefileandphotosharing,anddevicesyncingfastandeasy.Getthe411onsettingupGoogleDriveandtrackingfiles.Cutdownonthetimeittakestogetnewteammembersuptospeed.

4hours


39


Health & Wellness Balancing Work – Balancing Health

AccordingtotheAmericanHospitalAssociation,threeoutoftenworkingindividualsreporthealthproblemsduetoachronicillness.Workerstakesickdaysamountingtolostworkdays,resultinginbillionsinwagespaidfortimenotworkedduetoillness.Participantsinthiscoursewillobtainlife-savinginformationonhowtobalancethedemandsofworkandfamilywiththeneedtotakecareoftheirownphysicalandemotionalhealth,reducestressandfindahealthybalancebetweenworkandhomelife,developanutritiousandmanageablemealplantoreplacefastfood,andusequick,effectiveexercisestoincorporateintotheirdailyroutine—evenatwork—withoutsacrificingtheirotherresponsibilities.

6hours

Elder Care – Taking Care of Mom and Dad “It’snotsafeforyoutobeathomealone.”Thisisthebeginningofadifficultconversationthatmanyadultchildrenwillhavewithaparentbecausetheynowfindthemselvesintheroleofadultcaregiver.Couldyouberesponsibleformanagingcaredirectlyorarrangingforprofessionalcareforyourparentswithinthenext3–5years?Howdoyouprepare?WhatareyourchoicesandwheredoyouturnwhenMomandDadbecomeyourresponsibility?

Thisinformativecoursewillaidparticipantsbyprovidinganoverviewoflivingarrangementchoices,explainingthedifferencebetweenassistedlivinghomesandnursinghomes,andmakingthemawareofthefinancialandlegalconcernstheirfamiliescouldbefacing.

4–8hours

Full-Time Parent/Full-Time Job Itisimportantforparentstotakecareofthemselves—withbalance—inordertoprovidethegreatestgiftofinfluence.Ifbalanceisnotacknowledgeddailyandrestored,thenthehomeandofficewillbeaffected.Thiscoursewillhelpworkingparentslearnhowtobalancehomelifeandworklife.Thebalancewillincreasepeaceathomeandatwork,whichreducesstressandincreasesproduction.

4hours

Health Hacks for a Better Body NEW Mostofusagreethatthehealthofourbodiesisimportant.Weknowthatahealthybodyisessentialforalonglife,andforachievingmaximumenjoymentinoureverydayendeavors.ButwithtensofthousandsofAmericansbeingdiagnosedeveryyearwithlife-threateninghealthissueslikeheartdiseaseanddiabetes,andobesityratesclimbingannually,itcanseemimpossibletokeepyourselffrombecomingastatistic,unlessyouarearmedwiththerightinformation.Thisclassaddressessomeofthemostcommonhealthconcernswithcurrent—butnotwell-known—informationondiet,exercise,andotherlifestylefactorsthatcanimproveyourbody’sfunctionandhealthineveryarea.Comepreparedtohaveconventionalwisdomchallenged,andtolearndietandlifestyle"healthhacks"forabetter,healthieryou.

6hours

Lifestyle Management Despiteallofthetechnologyatourfingertips,aswellastheproductsthatmakehouseworkeasier,Americansstillseemtobemovingatbreakneckspeed.Itseemsthemoretimewehave,themorewetakeon.However,wecanusethattechnologytoouradvantage,particularlyifwehavethelifemanagementskillstomatch.Thisinnovativecoursewillhelpparticipantscreateandmasteranewdigitallifestylethatiswell-organized,lessstressful,andeasilymaintained.

8hours


40


Health & Wellness Managing Your Stress Levels - Tapping Into Your Zen Zone NEW

Studiessuggestthatasmanyas75%ofdoctorvisitsareeitherdirectlyorindirectlyduetostress-inducedillnesses.Thiscalmingcoursewillequipparticipantswitheffectivemethodsforreducingandcopingwithstress.Topicsincludehowtoidentifystresstriggers,employcopingstrategiesthatwillincreasejobperformanceandreducestress,fosterself-awarenessandapositiveattitude,learntocontrolemotionsandstrengthenthebodythroughhealthyliving,knowhowtocounteractworkplacestressonthespot,andmaintainanauraofcalm,evenwhentheworldaroundyouisinchaos.4–8hours

Nutrition Habits Grandma Knew and Your Doctor Never Learned Howweeattodayisvastlydifferentfromhowourgrandparentsatejust50–100yearsago.ThisclasscoversjusthowmuchtheAmericandiethaschanged,andthesciencebehindhealthyeating.Mostnutritionclassesonlyteachyouwhattoeat—thisonewillteachyouwhy!Taughtbyaregistereddietitian.4hours

Physical Fitness and Nutritional Guidance Thisclassbringsanewperspectivetoexercise,fitness,andnutritionbyshiftingthefocusfromintensiverigorousexercisetoabroaderrangeofhealth-enhancingactivities.Itwillprovideparticipantswiththeknowledgeandtechniquesnecessarytoincorporatefitnessintotheirlifestyles.Thisclasscoverscurrentevidence-baseddietandnutritionalrecommendations.Theroleofnutritionalfoods,supplements,andphysicalactivityinpreventingmodern-dayhealthissues,suchasdiabetes,osteoporosis,andheartdisease,isdiscussedaswell.6–8hours

Reinvent Your Life through Positive Thinking NEW Thinkit.Believeit.Becomeit.Thisupbeat,inspiringpresentationillustratesthepowerofpositivethinking.Thosewithapositiveattitudearemoreproductive,proactive,andlikeliertostaymotivated.Optimizeconsciousandsubconsciousbeliefs.Recognizetheeffectsofpositive/negativethinking.Leveragethemindtoimprovehealth,nurturerelationships,advanceprofessionally,andacquirewealth.Leavethisseminarwithacan-doattitudeandthetoolstoachievesuccess.

4hours

Understanding and Maximizing Your Value Weareprobablydevaluingourtimeanddon’tevenknowit.Thisintrospectiveandeye-openingworkshopencouragesparticipantstoexamineimportantareasoftheirlife,determinetheirpersonalvalueorworthintheseareas,anddevelopaplantoincreasetheirvalue.Theywillcompleteitwithadifferentperspectiveandrenewedenergyforthethingstheyvalue.Asaresult,relationshipswillimprove,workandplaywillbecomemoresatisfyingandrewarding,andtheirself-imagewillbecomemorepositiveandconfident.4hours

“Where are my Keys?” – Strategies for Improving Your Memory NEW Forgettingisanaturalpartofhowthebrainfunctions,butforsomepeopleitcanbeamaddeningordistressingexperience.Thiscourseisforanyonewhowantstorealizemoreoftheirpotentialforstoringandrecallingfactsandideas.Itsaimistohelpparticipantslearnhowtoimprovetheirmemory.Duringthiscoursetheywillidentifythereasonswhytheirmemoryfailsthemandachieveabetterunderstandingofhowmemoryworks.

6hours


41


Job Performance Enhancements Critical Thinking

Criticalthinkingistheabilitytothinkclearlyandrationally.Itincludestheabilitytoengageinreflectiveandindependentthinking.Someonewithcriticalthinkingskillsisabletounderstandthelogicalconnectionsbetweenideas;identify,construct,andevaluatearguments;detectinconsistenciesandcommonmistakesinreasoning;solveproblemssystematically;identifytherelevanceandimportanceofideas;andreflectonthejustificationofone’sownbeliefsandvalues.Thiscoursewillhelpparticipantspolishcriticalthinkingskills.8hours

Dealing with Change Whetherapersonlooksforwardtoachangeordreadsit,changetriggerspowerfuleffectsinthebodyandemotions(oftencalled"stress").Onethingforsure,changeisalwayscoming.Thisclassprovidesparticipantswiththeskillstoincreasetheirsenseofcontrolandsteertheirlivesintopositiveterritory.

4–8hours

Goal Setting AccordingtoThinkandGrowRichauthorNapoleonHill,95%ofsuccessfulpeoplemakeitahabittowritedowntheirpersonalgoals.Successfulpeopleknowthatcreatingspecific,manageablestepsincreasestheirabilitytomeettheirgoals.Everyonecanbenefitfromgoalsetting,andthisinformation-packedcoursewillgiveparticipantsthetoolstheyneedtoachieve,evenexceed,theirgoals.

4–12hours

High Impact Presentations NEW Becomeapowerful,persuasivepresenter!Thiscourseisintendedforanyonewhostrivestomakemorepowerfulandmemorablepresentations.Learntheskillsneededtopreparepresentationsthatcapturetheattentionofyouraudienceandachieveyourobjectives.Presentinginformationclearlyandeffectivelyisakeyskilltogetyourmessageoropinionacrossand,today,presentationskillsarerequiredinalmosteveryfield.

4hours

How to Increase Productivity on the Job Thepurposeofthiscourseistodeveloptheskillsneededtoeffectivelyincreasejobperformancebyestablishingcredibilitywithcustomers,fulfillingtheirneeds,anddevelopingapositivecustomerserviceattitude.Participantswilllearntoprovideproductsolutionsinresponsetotheneedsofthecustomers.Thecourseprovidesanopportunityforself-analysisandtoolstomanagepersonalchange.

8hours

How to Study Study Smarter, Not Harder

Thecoursewarehasbeenpreparedwithspecificassignmentsandtoolssothatparticipantswillleavethiscoursefeelingmoreconfidentintheirstudyskills—specifically,theareasofnotetaking,textbookcomprehension,projectpreparationskills,andtestperformancetechniques.

4hours


42


Job Performance Enhancements Managing Multiple Priorities

Participantsinthiscoursewilllearnwhattodowhenfacedwithseveraltopprioritiesalldueatthesametime.Topicsincludehowtogettheclockworkingforyouinsteadofagainstyou,andhowtostaycalmwhenthepressureisoverwhelmingandstressthreatensyoureffectiveness.

8hours

Managing Multiple Challenges of the Workplace Studieshaveindicatedthatresistanceisaninevitableresponsetoanymajorchange.Theyalsosuggestthatindividualsinstinctivelydefendthestatusquowhentheyfeeltheirpositionorsecurityisthreatened.Often,organizationalchangeismetwithskepticismandresistancebytheemployees.Thiscoursewillhelpparticipantsbreakthroughthoseemotionalbarriers,tobettermanagethetransitionofpersonalandworkplacechanges.Theywillcreate“win-win”solutionstopersonalandworkplaceconflicts,understandhowtodealwithdifficultpeopleinanappropriateandeffectivemanner,employpositivecopingmechanismsinstressfulsituations,andfindouthowasenseofhumorcandefuseatensesituationandeasestress.

8hours

Managing Your Time Thisvaluabletimemanagementcourseteachestechniquesthatwillenableparticipantstoeffectivelyprioritize,manage,andcompletetheirdailyroutine.Theywilllearntime-savingtips,howtoeffectivelymultitask,andhowtoorganizetheirtime.

4hours

Project Management Ensuringthatprojectdeliverablesarecompletedontimeandwithinbudgetrequiresauniquesetofskillsinvolvingprocessandqualitycontrol,humanresources,andorganizationalandfinancialmanagement.Thisprojectmanagementcourseprovidesaprocessthatiseasytouse,repeatable,andflexibleenoughtobeusedindifferentworkenvironments.Participantslearntobalancemultipleprioritiesimpactingcost,schedule,scope,andquality.

40hours

Strategies for Learning Theparticipantwilllearnimportanttechniquesforeffectivestudyhabits.Thiscoursehasbeendesignedwithspecificassignmentsandtoolssotheparticipantwillbemoreconfidentinnotetaking,textbookcomprehension,projectpreparationskills,andtestperformancetechniques.

4hours

The 7 Habits of Highly Effective People© InThe7HabitsofHighlyEffectivePeopleworkshop,individualslearnStephenCovey’sprinciplesthatpropelthemtowardgreaterself-fulfillment.Theydiscoverhowtomaximizeperformanceandreachcareergoalsbyavoidingbothdependenceonothersandindependence,andmovingontowhererealsuccesslies—beinginterdependent.Thisallowsthemtoexperiencefirst-handtherewardsofsuperbcooperationandcollaboration.Thistrainingcourseistaughtasaone-day,in-person,facilitator-ledworkshop.

8hours


43


Job Performance Enhancements Working Effectively with Others Using Emotional Intelligence

Researchersandbusinessexpertsagreethatpeoplewithhighemotionalintelligenceareconsistentlythetopperformersintheirorganizations.They’remoreresilientandflexiblewhenthingsgettoughandareheldinthehighestregardbytheirbosses,peers,co-workers,andcustomers.Participantsinthiscoursewilldiscoverexactlywhatemotionalintelligenceis,andhowtheycaneasily“raise”theiremotionalintelligence(EI)tostandoutfromthecrowd.Theywillgaintheabilitytomoreappropriatelyrespondtotheworldaroundthemandeliminatethestressandfrustrationthatoftencomefromworkingwithothers.

8hours

You and Your Approach to Workplace Excellence Aftertakingthiscourse,participantswillhaveabettersenseoftheopportunitiesandrequirementsofworkingeffectivelywithinahigh-performanceteamenvironment.Theywillunderstandhowthenatureofoutstandingteamworkrequirestheabilitytoprioritizeandmanagepersonalworktime,participateinallaspectsoftheteam’stasks,supportothers,identifypersonalgoalsthatcanbereachedwithintheteam’sframework,andplacecustomerserviceasthehighestpriority.

8hours

Just for Fun Brand Image “Branding”

Howtopeopleviewyou?Doyoustandoutfromthecrowd?Whatisthegutreactionwhensomeonehearsyournameorreceivesanemailfromyou?Theanswerstoallofthesequestionsareimportantasyoudevelopyourpersonalbrand.Howpeopleperceiveyouisbasedonhowyoupresentyourselfandhasadirectimpactonhowtheyrelateandworkwithyou.Learnhowtobrandandmarketyourselfinordertogetahead.

4hours

Legacy Letters Legacylettersareacenturies-oldtradition.Wecreatewillstopassonourpossessions;legacyletterspassonourhopes,dreams,andvalues.Whilebirth,graduation,marriage,illness,anddeatharetraditionalreasonstocreatealegacyletter,therereallyisnotimelikethepresent.Inthisworkshop,participantswillbeguidedthroughtheprocessofcreatingtheirownlegacyletter.Short,engagingwritingactivitieswillhelpthemcreatealivingdocumenttheirlovedoneswillcherish.

4hours

Spanish BoththeIntroductiontoSpanishandtheAdvancedprogramsuseamultitudeofauthenticmediabasedaroundastorylinepresentedbySpanish-speakingactorsthatunravelswitheachnewmodule.Thegrammaristaughtwithinthestorylineasthecommonthreadthatfusesthefourmajoraspectsoflanguagelearning:listening,reading,writing,andspeaking.Thisreinforcesthestorylineandprovideslearnerswithanauthenticlearningenvironmentthatwillmaketheirlanguagelearningexperiencerichandfruitful.

Introduction16hours/Advanced16hours


44


Leadership Coaching – Bringing Out the Best in People NEW

Goodcoachesinspireloyaltyandrespect,characteristicsthatareincreasinglyrareintheworkplace.Theroleofcoachalsorequiresyoutobringpeopleofdiverseskilllevelsandbackgroundstogethertoworkasaunifiedteam,insuchawaythatthesynergyamongthemgeneratesaproductorresultthatsurpasseseachindividual'sabilities.Thisworkshopprovidesyouwiththeinsightstocreateanenvironmentwherecoachingisapositiveactivity,andthetoolstodelivereffectivefeedback.

4hours

FranklinCovey’s Leadership: Great Leaders, Great Teams, Great Results™ Leadershipcrisislooms.Trustinleadershastanked,newbusinesschallengessproutupvirtuallyovernight,andexperiencedleadersareinshortsupply.There’sapitchedbattleforemployeetalent.Today’smanagementleadersmustbeabletoseetheirteammembersas“wholepeople”—body,heart,mind,andspirit—andmanageandleadaccordingly.Morethanjustyouraverageleadershiptrainingprogram,Leadership:GreatLeaders,GreatTeams,GreatResults™helpsleadersdiscoverhowtoinspiretrustandbuildcredibilitywiththeirpeople,defineaclearandcompellingpurpose,createandalignsystemsofsuccess,andunleashthetalentsandenergyofawinningteam.Leadersspendtheireffortscreatingaplacewherepeoplewanttostayandcontributetheirbesteffort,timeandtimeagain,helpingtheirorganizationachieveitsmostcriticalpriorities.

20hours

FranklinCovey’s The 5 Choices to Extraordinary Productivity™ WhatifSteveJobshadmadeathousandmediocreproductsinsteadofahandfulof“insanelygreat”products?WhatifMartinLutherKingJr.hadneverhadadream?Theseandsomanyotherexamplesshowuswhatitmeanstobeextraordinarilyproductive.The5ChoicestoExtraordinaryProductivityteachesparticipantshowtoachieveextraordinaryresults.Thissolutionwillempowerthemtoattaintooutcomesthathavepreviouslybeenoutsidetheirreach.The5ChoicestoExtraordinaryProductivitywillguideparticipantstoanewparadigmoftheirrole,effectiveweeklyanddailyplanning,technologymastery,andenergyrenewalfortrulyextraordinaryachievements.

16hours

Leadership Challenge TheLeadershipChallengeistheclassictextbookonleadership.IthasitsoriginsinaresearchprojectledbyJimKouzesandBarryPosnerwhichbeganin1983,andisstillrelevanttoday.Thisinteractivecoursewilltakeanin-depthviewoftheirfiveleadershipimperatives.Acompilationofthecourseactivitieswillprovideparticipantswithablueprintforleadershipgreatness.

2–4hours

Leadership Development Organizationsneedteamleaderswhoarehighlyeffectiveinproducingresultsthroughpeople.Havingtheknowledgeandskillstomanageselfandothersisessential.Thiscourseoffersapracticalandin-depthviewofleadershipessentialsandisdesignedtogivepeoplelookingtomoveintoasupervisoryroleagreaterchanceofsuccess.

6hours


45


Leadership Team Building

Aftertakingthiscourse,participantswillhaveabettersenseoftheopportunitiesandrequirementsofworkingeffectivelywithinahigh-performanceteamenvironment.Theywillunderstandhowthenatureofoutstandingteamworkrequirestheabilitytoprioritizeandmanagepersonalworktime,participateinallaspectsoftheteam’stasks,supportothers,identifypersonalgoalsthatcanbereachedwithintheteam’sframework,andplacecustomerserviceasthehighestpriority.

8hours

Timework and Teamwork Improving Your Abilities to Work Better and Smarter on Your Own and Together

Thiscoursefocusesonbuildingeffectiveteamsandcriticaltechniquesformanagingtimemoresuccessfully.Italsobuildsskillsinteamworksothatparticipantscanimprovetheirwillingnessandabilitiestoworkingroups.Together,timeworkandteamworkcancreategreaterefficiencyandeffectivenessbothfortheindividualandforgroups.Thiscourseincludestimemanagementandteamworkassessments.

8hours

Microsoft Applications Microsoft Office Access – Step by Step

ParticipantswillusetheStepbyStepMicrosoftOfficeAccessbookandCDforthiscourse.TheCDcontainspracticefilesneededtoworkthroughtheexercises.Additionaldatasheetswillbeprovidedtotheparticipants,expandingtheexercisesandensuringtheobjectiveshavebeenmastered.EachtrainingsessionwilluseandfollowtheformatintheAccessbook.Ashort(5to10minutes)lecturewillbegineachsection.Oncethesectionhasbeenintroduced,theparticipantswillfollowthehands-onexerciseimplementingthecontentdiscussedinthelecture.Attheendofeachcourseinthethree-coursematrixareal-worldexercisewillbeprovided,wheretheparticipantwillusedatasetstobuildtables,forms,queries,andreports,andlearnhowtoconverttheinformationintoawebpage.Attheendoftraining,eachparticipantwhohasbeenmanuallymanipulatingExcelspreadsheetswillhaveasmallworkableAccessdatabasetheycantakewiththemanduse.

8hours

Microsoft Office Excel – Step by Step ParticipantswillusetheStepbyStepMicrosoftOfficeExcelbookandCDforthiscoursetocreateformulas,calculatevalues,andanalyzedata;presentinformationvisuallywithgraphics,charts,anddiagrams;buildPivotTabledynamicviews—eveneasierwithnewdatatables;reuseinformationfromdatabasesandotherdocuments;sharespreadsheetsforreviewandmanagechanges;andcreatemacrostoautomaterepetitivetasksandsimplifyyourwork.


Microsoft Office Outlook – Step by Step ParticipantswillusetheStepbyStepMicrosoftOfficeOutlookbookandCDforthiscourse,togaintheskillsneededtosendemails,schedulemeetings,andorganizetasksforeasyfollow-up;managetheirinboxwithrules,folders,andsearchfilters;sharetheircalendarwithanyoneviaemailorontheweb;learnwaystoblockspamandprotecttheirsensitivemessages;andpersonalizethewayOutlooklooksandworks.



46


Microsoft Applications Microsoft Office PowerPoint – Step by Step

ThesmartwaytolearnMicrosoftOfficePowerPointisonestepatatime!ParticipantswillusetheStepbyStepMicrosoftOfficePowerPointbookandCDtomasterthefundamentalsinnotimeandbegincreatingprofessionalpresentations;learnhowtocreatepresentationoutlines,workwithslidemastersandslidedesigns;addgraphicsanddrawings;andpublishpresentationstotheWeb.They’llevenlearnhowtoaddnarrationsandcustomanimations—andmore!


Microsoft Office Word – Step by Step ParticipantswillusetheStepbyStepMicrosoftOfficeWordbookandCDforthiscourse.Topicsincludeusingstylesandthemes;sharing,printing,andpublishingdocuments;editingimagesfromwithinWord;usingSmartArt®diagramsandcharts;creatingreferences,footnotes,indexes,andtablesofcontents;andcollaboratingwithmultiplepeopleatthesametimeonthesamedocument.


Motivational Born to Win by Zig Ziglar NEW

Inthiscourseyouwillbeintroducedtotechniquestohelpyouidentifyhowtowanttowinandhowtobegintowin.Learnthatyoucandomorethanyouthink,understandthepowerofencouragement,andgrowbalanceineveryareaofyourlife.Beginyourjourneytoday!

4hours

Break Out of Mediocrity and Excel in Three Steps DancerMarthaGrahamoncesaid,“Theonlysinismediocrity.”Inacompetitiveworkplace,mediocritygetsleftbehind.Thosewhomastertheirprofessionsstandoutinaseaofmediocrityandadvance.Thiseye-openingpresentationrevealsthethreestepstobreakoutofthemediocritymoldandbecomeanexpertinyourchosenfield.Participantswillmasterthesetipsandstandoutamongthecompetition.

2hours

Confucius Says: Make Better Choices “Chooseajobyouloveandyouwillneverhavetoworkadayinyourlife.”Confuciuswasontosomething.Whetherit’sthejob,amove,arelationship,orjustbuyingapairofshoes,manyofusrarelygiveenoughthoughtandattentiontothechoiceswemake.Thispresentationwillleadparticipantsthroughexercisesthatenablethemtomakebetterchoicesintheirlives.Theywilluncoverwhy“of-the-moment”choicesoftenleadtoregret,practiceprovenchoice-makingstrategiesthatwillredefinehowtheylive,identifythenuancesbetweenneed-fulfillingbehaviorsandthechoices/outcomes.Thissimpleyetpowerfulpresentationwillbetterinformthedecisionsparticipantsmakegoingforward.

2hours


47


Motivational Don’t Delay…Overcome Procrastination

Thistimelypresentationwillhelpparticipantsovercomeprocrastinationandtherebyimproveoverallworkplaceproductivity.Theywillexaminethereasonswhypeopleprocrastinate,discovertheprovenstepstoputanendtoprocrastinationandlazinessonceandforall,putthesestrategiestoworkandwatchproductivity,peaceofmind,harmony,andconfidencesoar.Thetimetotakethiscourseisnow,notlater.

2hours

Keep Your Chin Up in Tough Times Theseareturbulenttimes,soit’shardtobeoptimisticaboutanything.However,anyonewhohaseverovercomemajorchallengesconsistentlyattributesittoindomitableoptimism.Thisbuoyantpresentationwilllifttheparticipant’sspirits,andreinvigoratetheirhopeandconfidenceinourworld.Theywillrecognizethatthepathtooptimismisanongoingone,acquirethetacticsnecessarytoseethecupashalffullratherthanhalfempty,andwitnesshowtheirnewfoundoptimismpermeateseveryfacetoftheirworkdayandpersonallife.

2hours

Motivate from Within Truemotivationcomesfromwithin.Thosewhoaremotivatedcontributetoamoreindustrious,happyorganization.Thisstimulatingpresentationwillprovidepractical,easilyimplementabletoolsthatwillbringouttheparticipant’sinherentmotivation.Theywilldefineintrinsicmotivationandhowitshapesourgoals,obtainstrategiesthatwillhelphoneit,implementthem,andenjoyamoreproductiveandfocusedlife.

2hours

Tap Your Passion, Change Your Life Passion.Weallhaveit.Buthowdoyoutapintoit?Unearthyourpassion,thenchangeyourlifewiththisexcitingcourse.Explorethestrategiesthatwillunleashyourpassion.Developaroadmaptomakethatpassionareality.Ifyou’retiredofanunchallenging,monotonouslifethenthispresentationisforyou.Discoveryourheart’sdesire.Berewardedwithrenewedenergy,fulfillingdays,andapathtosuccessandhappiness.

2hours

The Game of Life – How to Define Success Remembertheboardgame“Life”?Athrowofthedicedeterminedyourfateandwhetherornotyou’dwininthegameoflife.Thankfully,wedon’thavetorelyonthedicetodefineoursuccess.Thisfunyetpracticalpresentationwillputparticipantsonthepathtoahappy,successfullife.Theywilltakeawayeightkeyfactorsthatwillputthemontheroadtosuccess.

2hours

Tools to Motivate StatisticsindicatethatapproximatelyhalfofthosethatmakeNewYear’sresolutionshaveabandonedthembythemiddleoftheyear.Sowhatdoesittaketoidentifygoalsthatstick?Whattoolscanbeemployedtoensurethatweseethemtofruition?Thisgalvanizingcourseissuretomotivatebothparticipantsaswellasthosearoundthem.Theywillfindoutwhatinspiresthem,obtainkeystrategiestosustainenthusiasmandfollowthroughongoals,andbeanencouragingandpersuasiveinfluencetothosearoundthemaswell.

2hours


48


Today's Trending Technologies Calling Skype Would you enjoy making calls to family and friends anywhere in the world for FREE?

Skypehasquicklybecomeoneofthemostpopular(andcost-effective)waystomakephonecallstoanyoneintheworld.Withmorethan400millionusersglobally,Skypeisthelargestonlinecommunicationnetworkofall.Skype,likemanyVoIP(VoiceoverInternetProtocol)servicesavailable,haschangedthewaywethinkaboutcommunicationandkeepingintouchwithothers.Thiscourseisjam-packedwithgreatinformationandacomprehensiveguideofSkypefeatures,includingtipsandoptionstohelpparticipantsstayintouchwithfriends,family,andco-workersaroundtheworld.

4hours

Cozi – The Free App to Bring Order to Everyday Life Work,school,appointments,meetings,after-schoolactivities—stilltryingtocoordinateitall?Coziisafree,easy-to-useservicethatoffersasharedcalendar,lists,andmessagingtokeepyourbusylifeorganized.Thisuser-friendlyplatformworksonalldevicesfromsmartphonestodesktops—itsyncsallcomputersinthehouseholdwitheveryone’smobilephoneononeaccount.Youcanmessageeveryone,onallplatforms,atthesametime.ThiscourseshowsyoueverythingyouneedtoknowtosetupyourCoziaccount,syncallyourdevices,andbeginusingallthefeatures.

4hours

Email and Web Security NEW Eachyear,Internetsecurityisbreached,compromisingthepersonalandfinancialdataofmillionsofpeople.Thisnot-to-be-missedcourseoffersaguidetoinstalling,configuring,andadministeringemailandwebsecuritysoftware.Participantswillreceivein-depthinstructionandhands-onopportunitiestomanage,monitor,andsecuretraffic.

8hours

Facebook AlthoughmanypeopleareleeryofusingFacebookforbusiness,mostmarketingprofessionalsstatethatFacebookisanimportantresourceintheirmarketingplan.Facebookcontinuestogrowinpopularityinthemarketingworldandneedstobeapartofanycompany’ssocialmediaplan.

4hours

Instagram Instagramhasover150millionusers,16billionphotosshared,and1billion“likes”happeningeachday.Thephoto-sharingandeditingplatformisoneofthemostengagingonsocialmedia.InthiscourseparticipantswilllearnhowtocreatecustomtextinInstagramforpictures,usingstrategiesandtipsneverseenbefore.Theywillalsolearnwaystousevideo,theeffectiveuseofhashtags,howtobuildafollowing,andhowtobuildabiothatrocks!

3hours


49


Today's Trending Technologies Introduction to HTML Building Web Pages

Thishands-oncourseprovidespracticalinstructionincreatingandorganizingcontentonwebpages.Participantswillgainextensivehands-onexperiencedesigninganddeliveringprofessionalproducts.Eachparticipantwillusecomprehensivesoftwareandexplorethelatestcreativetechniques.

16hours

MailChimp MailChimpisanemailmarketingserviceproviderwithover7millionuserssendingover10billionemailsamonth.Itprovidesserviceforalllevelsofbusinessrangingfroma“freemium”(entrepreneur)toapremiumplanutilizingbothwebandmobileapps.

3hours

Mobile Phone Security Accordingtoa2013KasperskySecurityBulletin,KasperskyLabproductsneutralizedmorethan5millioncyberattacksonusers’computersandmobiledevices.Theyalsodetectedover104,000newmodificationsofmaliciousprogramsformobiledevices.Participantscanusethiscoursetosafeguardtheirmostheavilyrelied-ontechnologyandavoidthetime,stress,andexpenseofhavingtheirpersonalandprofessionalinformationcompromised.Theywillfindoutthemostcommonmobilephonethreats,learnhowtoconductonlinebankingwithagreaterlevelofsecurity,andreducethechancesofgettinghacked.

4hours

Protecting Your Wireless Devices from the Unthinkable NEW Donotbelulledintoafalsesenseofsecurity.Wirelesssystemsarejustasvulnerabletosecuritybreachesasdesktopcomputers.Forthosetaskedwiththeirorganization’sinformationtechnology,in-depthknowledgeandsolidwirelesssecuritytrainingareessential.Thisinnovativecourseoffersparticipantsvaluableinformationtopreventattackstotheirwirelessnetworks.Theywillobtainimportantwirelesssecurityprinciplesandbest-practicetechniquesandlearnhowtoidentifypotentialproblems.

8hours

Social Networking Today Withthepopularityofsocialnetworkingcomestheneedtokeepuptodateonsocialmediacommunications.Navigatingthemazeofsocialnetworkingcanbecomplexandconfusing.ThisworkshopintroducesparticipantstothelatesttipsandtricksforusingTwitter,Facebook,Google+,LinkedIn,andothersitestocommunicateprivatelyandsecurelywithcoworkersandfriends.They'llalsogetanoverviewofthelatestappsfortheiPhone,iPad,andAndroiddevices.

3hours

Twitter Manysocialnetworkingsiteshaveloadsoffancytoolsandfeatures.Theyletusersbuildprofiles,uploadpictures,incorporatemultimedia,developblogs,andintegrateprogramsintohomepages.Butsometimessimplicitytrumpscomplexity.ThatiswhyTwitterhasbecomesosuccessful.InthiscourseparticipantswilllearnhowtoestablishaTwitteraccountandusetheservicetopostandreceivemessageswithanetworkofcontacts,insteadofsendingdozensofemailsortextmessages.Theycanalsolearnhowtoorganizeimpromptugatheringsongroupconversationsorjustsendupdatestoletpeopleknowwhat'sgoingon.Itistimetocomeoutfromunderyourrockandstarttweeting.

3hours


50


Today's Trending Technologies Understanding Apps

Inaworldthat’sincreasinglysocialandopen,mobileappsplayavitalrole,andthefocushasshiftedfromwhat’sonthewebtotheappsonourmobiledevices.Mobileappsarenolongeranoption,they’reanimperative.Thiscourseprovidesexpertyetuser-friendlyadviceonappsforiPhoneandAndroiddevices.Participantswillfindouthowmobileappsfunction,whatappscando,andthebestplacetodownloadthem.

3hours

Working with iPads ThiscourseoffersasolidfoundationandessentialtipsandtechniquesforgettingthemostoutofaniPad.Itshowshowtogetproductiveonthetabletimmediately,withtipsforeffectivegesturingandtypingandforloadingcontent.ItdemonstrateshowtoconnecttheiPadwiththerestoftheworld,howtosyncdocumentsbetweentheiPadandadesktopcomputerorcloud-basedservices,andhowtoconfigureemailandapplications.Thecoursedemonstratesbuilt-inandthird-partysolutionsforopeningandeditingfiles.Finally,itofferstipsfortroubleshootingtheiPadwhenthedevicedoesn’tworkasexpected.

3hours

Your Home – Your Planet Container Gardening

Containergardeninghasbecomeoneofthehottesttrendsinrecentyears.Containergardensarenolongerrestrictedtopetuniasinapot.Newtrendsincontainergardeningpairperennialswithherbs,annuals,andevencontainer-sizedvegetablestocreatestunning,uniqueminigardens.Thiscoursewillprovidethelatesttipsandinformationonhowtocreateabeautifulcontainergarden.

4hours

How to Be Green — and Save Energy and Money DidyouknowthetypicalU.S.familyspendsmorethan$2,600ayearonhomeenergybills?Didyoualsoknowthatafewsimplechangescansaveafamilythousandsofdollarsannually,whilesimultaneouslyprotectingtheenvironment?Forexample,ifyouoptedforpublictransportationoverusingyourowncar,youcouldpotentiallysave$8,600peryear,accordingtotheAmericanPublicTransportationAssociation.Participantscanlearnhowtogogreenandsavemoneyinthiseco-andwallet-friendlyworkshop.

8hours

How to Conduct a Home Energy Audit Didyouknowthatplugged-inappliancessuchastoastersandcoffeemakersaswellaspowerstripsandtelevisionscanaccountforasmuchas20%ofahome’senergyusage?Ahomeenergyauditcanremedysuchwastefulspendingandsavehundreds,eventhousandsdollarseachyear.Thispractical,money-savingcoursewillteachparticipantshowtoconductasimpleenergyauditandrevealareasoftheirhomethatareenergywasters.

4hours


51


Your Home – Your Planet Keeping Up with Your Stuff

Couldyoumakealistofeverythinginyourhomefrommemory?Couldyoudothisinatimeofcrisis?Insurancecompanieswillrequiredocumentedproofofpossessionsthatarestolen,damaged,ordestroyed.Claimantswillneeditemizedlistwhichisnoteasilycreated.Homeinventorysoftwarewillbeincludedinthisclasstoaidincreatingahomeinventorylist.Participantswilllearnwheretosaveit,andhowtouseitnotonlywhenneededbutalsotodeterminewhethertheyareadequatelyinsured.

2hours

Smart Home - The Future is Now! NEW Youarehalfwaytoworkandyoucan’trememberifyouturnedoffthelightsandsetthealarm.Doyougobacktocheckordoyoujustpulloutyoursmartphoneandmakesureeverythingisokay?Simplifyyourlife—learnhowtoautomatecommonroutines,saveenergy,andenhancetheambienceofyourhome.Thiscourseisdesignedforanyonewhowantstousesmarthomeproductstoincreasetheirfamily’ssafety,security,andenjoyment.Thepossibilitiesareendless.

8hours

Spring Gardening ThisSpringGardeningworkshopwilltakeparticipantsfromthebasicplantprocessesandtheirsignificanceallthewaytotheproductionofafullgarden.Theywilldiscovertheimportanceofhavinggoodsoil,settingupcomposts,andchoosingtherightplantsfortheirenvironment.Thiscourseisdesignedtoteachthebasicgardeningelementsaswellastoprovideresourceinformationforalllevelsofgardeners.

4hours

Security and the Internet of Things (IoT) NEW TheInternetofThings(IoT)hasbeenwithusinsomeformunderdifferentnamesformanyyears.Theabilitytoconnect,communicate,andremotelymanageaninestimablenumberofnetworked,automateddevicesviatheInternetisbecomingpervasive,fromourhomestothemostadvancedfactories.ThiscoursecoverstheconstraintsandsecuritychallengesposedbyIoTconnecteddevices.Participantswilllearnhowtosecuredevices,includingthosethatperformlife-criticalfunctions,andcomplywithstringentregulatoryrequirements.

4hours

The Internet of Things (IoT) NEW TheInternetofThings(IoT),oftendescribedastheNextTechnologyRevolution,ispoisedtodramaticallychangethewaycompaniesdobusiness,thewaygovernmentservicesandutilitiesareprovided,andthewayweallgoaboutourdailylives.TheIoTdrivesnewinsights,efficiency,andautomation,givinglifetoideasthatwerepuresciencefictionnotsolongago.Therevolutionhasalreadybegun.ThiscourseintroducesparticipantstotheInternetofThings,itsfeaturesandtechnologies,andhowitwillimpactthefutureofcommunications.

4hours

Turning Your Junk Into Treasures NEW Reimagine! Repurpose! Recycle!

Inourearlydaysofrecyclingitwasplastic,glass,orpaper—wehavecomealongway,notonlydowerecycleandrepurpose,weupcycle.Youwillfindtreasuresinyourtrashandmaybeevensomecashinyourpocket!Youdon’tneedtobeartsy,inthisinformativecourseyouwillgaincreativewaystorepurposeoldandbrokenhouseholditemsintousefulanduniquetreasures.

4hours

course catalog 2017 - eri training to alcatel-lucent 7750 service routers (sr) ... a hacker’s...

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