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Course: (ICMPT1 / ICMPT2) Cisco ICM Product Training Boot Camp

Description:

Price: $4,895.00Category: Call CenterDuration: 5 daysSchedule:

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Outline: After completing this course the student should be able to: Demonstrate an overall understanding of the Cisco ICM system andenvironment Describe the features, functions, and capabilities of ICM Configure a generic ICM system using the Configuration Manager Tool Create several call routing and administrative scripts using the ScriptEditor tool Generate real-time and historical ICM reports using WebViews standardreport templates Demonstrate an overall understanding of ICM Processes Use the ICM tools for basic System Administration and troubleshooting. Install the software for ICM in a duplexed Enterprise ICM environment. Configure and script the ICM to support Business Rules. Perform basic troubleshooting and monitor the ICM system. Day 1: Executive Overview. Component, network, and process overview.Installation plan review Day 2-4: ICM Configuration, Scripting, Monitoring, and Reporting Day 4-5: ICM Installation, maintenance, and troubleshooting techniques