C O U R S E O V E R V I E W

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OVERVIEW In today’s business environment, managers must develop greater skills to meet the increasing demands of continually changing situations. This course provides the information, skill development and tools necessary to help managers meet the challenges of leadership, self-management and managing employee performance.

LEARNING OBJECTIVES • Identify their strengths and areas for

development as a manager and leader

• Describe the differences between a manager and a leader

• Understand the relationship between change and loss

• Demonstrate the ability to actively listen

• Identify techniques to create a motivational environment

• Use techniques to manage conflict between co-workers

• Describe actionable ideas that can lead to more collaborative teams

• Understand generational learning styles

• Demonstrate principle-based decisions

• Show employees how to create goals and create their own professional path

• Demonstrate leadership support during change

• Identify effective personal goals and objectives that create success

COURSE HIGHLIGHTS

Introduction to leadership • Identify strengths and areas for

development as a manager and leader

• Assess personality tendencies

Transitioning from technical expert to manager • Explore the key differences between

a technical expert and a manager

• Distinguish the relationship between change and loss

• Understanding the Manager’s Skill Matrix

The manager as a confident, trusted leader • Recognize qualities of leadership

• Apply leadership responsibility

• Describe the differences between a manager and a leader

Leadership communications • Apply communication skills

• Learn the fundamentals of persuasion

• How to effectively frame meetings

Creating a motivating environment • What motivates the “whole” person

• Describe what motivates a team

• Identify techniques to create a motivational environment

Conflict resolution and performance management • List causes of conflict in the workplace

• Use techniques to manage conflict between co-workers

• Plan how to critique job performance

Cross-functional management • The direct and indirect costs of

interdepartmental conflict

• Choose effective interdepartmental communication channels

• Describe actionable ideas that can lead to collaborative teams

Generational leadership • Influences and traits of

each generation

• The causes of generational conflict

• Understand generational learning styles

Strategic problem solving and decision making • Describe the expectations of

a good decision maker

• Practice using the standard model

• Demonstrate principle-based decisions

Manager as Leader

C O U R S E O V E R V I E W

SkillPath.com | 1-800-873-7545 MGRLDR SP ©SkillPath®

Managing and developing through goal setting • Understand the fundamentals of

goal setting

• Provide exceptional feedback when coaching employees

• Practice techniques to ensure employees achieve success

Leadership adaptability • Identify the challenges of

implementing tough changes

• Recognize 4 phases of reaction to change

• Demonstrate leadership support during change

Individual development planning • Identify effective personal goals and

objectives that create success

• Create links from personal goals to organizational goals

• Measure goal success

TRAINING DELIVERY • Pre-training: Tailoring and

customization of content

• Delivery of training using presentation, small group exercises, case studies, role-plays, games, etc.

• Post-training: Follow-up within 30 days to review information, provide coaching, set goals, etc. (optional)