coursedescriptions ck

Email: [email protected] www.cross-culturalsynergies.com +41 79 308 4235

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Intercultural awareness and competence is no longer just a nice skill to

have. It’s a matter of business life and death! Technical know-how

alone will not get work out the door if your team members are bogged

down in frustration and conflicts due to lack of understanding and

inability to bond.

Unlock your team’s untapped potential with the Developing People

Internationally (DPI) tool.

Benefits:

The Developing People Internationally tool helps multicultural teams effectively

navigate misunderstandings and destructive conflicts that can derail high-

performing team work

get to grips with cultural elements such as:

demonstrating respect for others

adapting to different styles of communication

staying open to new ideas and ways of thinking

enhance team productivity and deliver better customer service

Course description:

Based around nine critical incidents in the life of an international project team, this

course supports professionals working internationally to manage the nine core

challenges of leading, managing and maintaining high performing teams within a

multicultural context.

http://www.cross-culturalsynergies.com/


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Outcomes:

By the end of the course, participants will develop the right mindset to manage

diverse group and project team contexts as well as be able to build communication

strategies for success to navigate the nine core project team challenges of:

Building team understanding and relationships

Creating a clear sense of direction

Establishing an effective team structure and organization

Clarifying roles and responsibilities

Providing the right levels of team support

Implementing a team feedback culture

Representing the team internally and externally

Managing conflict

Finding synergies in diverse approaches within the team

Participants will gain ideas, tips and strategies to help build solid relationships and

accountability, so as to deliver high performance.

Format:

Workshop

Theoretical lecture input

Audio/video resources

Interactive discussions

Stimulating role plays

Illustrative case study with critical incidents

Target audience:

Managers, team leaders and professionals who work in international (project) teams

that are collocated or virtual, or who do business with overseas customers, suppliers

or partners

Number of participants: 12-14

Duration:

Client can choose the modules they need. Each module can be covered in 2-3 hours,

so about 2-3 modules can be delivered in one day, depending on the depth desired.

Doing all 9 modules will take about 3 days.

Language:

English, preferably B2/C1 level of proficiency (European Common Framework)



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Trainer:

Christina Kwok

Master of Science, Geological Sciences

Master of Business Administration, International

Management

Certified Developing People Internationally (DPI) trainer

Certified Team Management Profile (TMP) trainer, TMSDI

Owner & Managing Director, Cross-Cultural Synergies

Trainer profile:

Christina was born and raised in a culturally diverse environment (Malaysia) and

completed university studies in the US amidst a large campus population of foreign

students from around the world. This lifelong intercultural immersion has helped

her to consolidate and contextualize essential learning points about communicating

effectively with people from diverse cultures.

Corporate and organizational experience at three multinationals (Esso, Zurich

Insurance, Holcim) has further helped to hone the skills and knowledge necessary for

helping professionals working on global teams to exercise appropriate leadership

strategies and employ suitable conflict resolution mechanisms to turn differences

into assets rather than hurdles. Specializing in intercultural training and international

teambuilding, she helps export-oriented companies to forge more inclusive

workplaces and improve attitudes towards collaboration.

She is an accredited member of the Developing People Internationally (DPI) network

from York Associates as well as the Team Management Profile (TMP) from TMSDI,

York.



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Learn about important cultural dimensions that exist across the world

especially Confucian Asia through stories that illuminate their

significance. The cultural value dimensions address differing views on

such topics as status and hierarchy, risk and uncertainty avoidance,

task-relationship focus and high context-low context communication

among others.

Additional courses: Swiss-Malaysian cultural values

Swiss-Chinese cultural values

Swiss-Asian cultural values

EU-Asian cultural values

Benefits:

The above 4 courses are aimed at developing intercultural awareness and skills-

based competences amongst European/Swiss staff to enable them to engage

effectively in their interactions with Asian counterparts, taking into account each

other’s national, ethnic, organizational and even generational cultural profiles.

Participants will derive insights into:

Culture and its implications on business

Their own cultural makeup and mindsets, and the impact on their thinking

and communication styles

Influence of hierarchy on management roles

Approach to problem-solving and decision-making

Focus on the group versus the individual

Understanding the key factors that influence business relations and business

opportunities between European/Swiss and Asians/Malaysians

Developing a personalized action plan (optional) with follow-up schedule

all of which impact on team dynamics and how work is accomplished successfully.

You will learn practical tips for how to more effectively adapt to the customs and

differences you encounter whether travelling internationally, working across borders

or interacting with culturally diverse people in your workplace or your own

neighbourhood.



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Format:

Workshop

Informative lecture input

Audio/video resources

Interactive discussions

Stimulating role plays

Illustrative case studies

Pre-course task: Questionnaire (optional)

Target audience:

Senior managers, team leaders and professionals who work with international

colleagues or who do business with overseas customers, suppliers or partners

Number of participants: 12-14

Duration:

1-2 days depending on client’s specific needs

Language:

English, preferably B2/C1 level of proficiency (European Common Framework)



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Trainer:

Christina Kwok

Master of Science, Geological Sciences

Master of Business Administration, International

Management

Certified Developing People Internationally (DPI) trainer

Certified Team Management Profile (TMP) trainer, TMSDI

Owner & Managing Director, Cross-Cultural Synergies

Trainer profile:

Christina has been teaching language and business communication skills at various

banks, financial institutions and engineering companies for the past 7 years. Prior to

that, she worked as a petroleum geologist for Esso in Malaysia for 10 years. She has

also acquired corporate experience in marketing and business development with two

large Swiss multinationals. Taking advantage of her cross-cultural background and

exposure (having lived, worked and/or studied on three continents), more recently

she began to specialize in intercultural training and team building, targeting export-

oriented companies that manage international teams and projects.

She is an accredited member of the Developing People Internationally (DPI) network

from York Associates as well as the Team Management Profile (TMP) from TMSDI,

York.


coursedescriptions ck

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