Dated: 30/10/2015

Mr: Rafiq RehmanLecturer in English, DUETDear Sir,

This attached assignment was given by you in our class on 13 oct, 2015 on topic Courtesy.

I studied on net and specially the book of Murphy “Effective Business Communication” to complete mythat assignment.

Courtesy is the polite behavior of writer and speaker for reader and listener.

I’m really thankful to you sir that you give me a assignment on soft paper and now I can make myassignment on soft copy because of you. Thank you Sir.

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COURTESY

Compiled by Saif Ur Rehman

Roll # 43

Dept # PG 15

Submitted to Mr: Rafiq RehmanLecturer in English, DUET

Dated= 02/11/2015

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Abstract

Courtesy is a word which comes from Old French curteisie (Modern French courtoisie). Its meaning is to show politeness to others, to show expression which gives respect. Islam also teaches us to show courtesy to others. God love those peoples who show courtesy to others.

Communication without courtesy is impossible or the aim of communication without courtesy we can’t achieved. Courtesy has lots of importance in Business Communication. With courtesy we can win the heart of our senior in any organization or courtesy is the way by which we can get promotion in any organization.

Courtesy also has lots of importance in writing. By writing, writer can write the words or sentences which is direct related to courtesy. Writers can use Nondiscriminatory Expressions in their writing.

Courtesy also has lots of importance in our daily life. Courtesy costs nothing but pays a lot in return.

In the last I can say about courtesy that “Give respects, Get Respects.

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Table of Con tents

History……………………………………………………………………………..01

Introduction……………………………………………………………………….01

Courtesy and Islam…………………………………………………………….01

Business Communication with Courtesy……………………………………………………………………………….02

Nondiscriminatory Expressions……………………………………………..03

Singular Pronouns……………………………………………………………………03

Advantages of Courtesy……………………………………………………………04

Importance of Courtesy……………………………………………………………..05

Examples……………………………………………………………………………………….06

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History

Early 13c., curteisie, from Old French curteisie (Modern French courtoisie), from curteis "courteous" (seecourteous). A specialized sense of curteisie is the source of English curtsy. The showing of politeness inone’s attitude and behaviour towards others.

http://dictionary.reference.com/browse/courtesy

Introduction

The definition of courtesy is polite behavior and the showing of proper manners or is a polite and

socially proper act. Being courteous makes people feel good, and makes them feel as if you care about them, as if you respect them and love them. Such a good feeling will also make the person showing courtesy feel nice inside, especially if he/she is appreciated by others.

To be courteous is a good exercise in good manners, appreciate courtesy in all its forms. A person who iscourteous, is usually well liked by others, and his/her courtesy will encourage others to show theircourtesy. Thus, a good and positive feeling will prevail.

http://www.twf.org/Sayings/Sayings2.html

Courtesy and Islam

Islam teaches us to show courtesy to everyone even though that person is muslim or non muslim.There are many verses in our Holy Quran which teaches us to show courtesy to others. Few of them areas follow:

◌ بى الق وذي ح ◌ ا ول وق والمساكین … انا إ الوالدین وبس و والیتامى ر ◌ ل لن اا حسن

Show Kindness To Your Parents And Kinsfolk,To The Orphans And The Needy, And Exhort To

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Righteousness.(Surah 55: Ayah 9)

وا حتی بیوتک�م غیر بیوتا تدخلو ال لم�وا تستانس�امنوا الذین ایھا ای ◌ وتسا علی اھلھ�

“O YOU WHO BELIEVE! DON’T ENTER HOUSES OTHER THAN YOUR OWN, UNTILL YOU HAVEASKED PERMISSION ANDGREETED THOSE IN THEM.”

(AL –Quran XXIV-27)

There are also lots of hadiths of the Prophet (pbuh) on Courtesy. Few of them are as follow:

*It Is My Way That A Man Shall Come Out With His Guest To TheDoor Of His House.

*No Father Has Given His Child Anything Better ThanGood Manners

*HUMILITY AND COURTESY ARE ACTS OF PIETY.Muslim And Bukhari

Business Communication withCourtesy

Writing a letter to a customer outside the company requires more “niceties” than writing an E-mailwithin your company. A one-sentence internal E-mail to a colleague could be this short:

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Phill , give me a call at 41279 and give me the number of the report you’ re sending along to the VP

A fax or letter to a foreign company would not be short, or blunt; instead, add a few more tactful words:

It was kind of you to write and extend holiday greetings. Here in the States the Christmas season is ahigh point of the year. Thank you for your regards.

Because our company receives many reports from China and your company, we need the number ofthe report you sent us in October. We need this in order that our electronic files can easily find it inthe system. We then wish to send the report along to our Vice President of Marketing.

Nondiscriminatory Expressions

Another requirement for courtesy is the use of nondiscriminatory language that reflects equal treatmentof people regardless of gender, race, ethnic origin, and physical features. The suggestion selected herecan be particularly useful for your written and oral business communication;

Questionable More Desirable

Freshman entering students; first year students

Manpower workers; employees; work force;

Personnel Man-made manufactured; construct; built

the best man for the position the best person; the best candidate for

the position

Singular Pronouns:-

English lacks a neuter singular pronoun signifying “he” or “she.” Previously we accepted-and somepersons still do-masculine pronouns in expressions as “anyone…he” or “each customer…his bill.” Thetrend today is to avoid using he, him, and his when referring to the hypothetical person or humanity ingeneral .

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Questionable More Desirable

Anyone who comes to class late Students who come late towill get his grade reduced. class will have their grade reduced.

Each customer will have the new Customer will have the new changeschanges noted on his bill. on their bills.

Our criteria are firm: he is to be a Our criteria suggest he or she is to bescholar; he is to be a good teacher. a good scholar and a good teacher.

Effective Business communication By Murphy

Advantages of CourtesyThe definition of courtesy is polite behavior and the showing of propermanners or is a polite and socially proper act.Courtesy costs nothing but pays a lot in return. A Courteous person is liked and loved by all. This type of men remains very popular among hisfriends and relatives. Everybody have willingness to help him in the time of need .These well behaved courteous people are the foundation of good society and nation. But these days the number of these types of people is less. That is why our society is suffering a lot from ill antisocial activities. It is because Courtesy create great atmosphere of living with coherence. Most of the people whom we come acrosseveryday are generally arrogant, impatient and self centered. They neither love other nor are loved by any of them.http://www.essssay.com/2011/12/courtsy.html

Courtesy is all about using your good manners, which is why it sharesroots with the word courteous. Holding the door open for someone,writing a thank-you note for a gift, and letting the pregnant lady havethe last seat on the bus are all courtesies that would make your parentsproud. And if something is kindly presented to you free of charge, thegift-giver may say it's "courtesy of" someone special.

file:///F:/Courtesy/courtesy%20-%20Dictionary%20Definition%20_%20Vocabulary.com.html

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Importance of CourtesyCourtesy is important for everyone and for every society. The elders , seniors and parent have big role to make our society and nation courteous and well behaved by imparting and building theparameters of good behavior and courtesy in younger, subordinate and children respectively. Teachers have also great role to model our students on right path of courtesy. The value of courtesy must be keptat the priority level in the schools. It also has a monitoring process and regulation from government side to create healthy society.http://www.essssay.com/2011/12/courtsy.html

Your elders are the people that deserve your respect the most out of everyone and everything. It is very rude to disrespect someone, especially a teacher. When a teacher is in front of the class you shouldhave your mouth closed and your eyes on her, giving her your full attention. It is very rude to run your mouth or do something disrespectful while she is trying to teach or explain To have courtesyand to show respect is to be polite with good manners, considerate of others and to have good opinions of others. When you ask others to or for things you need to include the words 'may I', 'please' and 'thank you.

Entering and leaving the formal functions at various times can be very rude and annoying there fore you should be seated at all times during the functions unless your required to perform and should leaveyour seat quietly with minimal fuss and noise. You should not be leaving early and should be waited to be asked to leave therefore showing some respect.

Courtesy and respect can be shown during church services where you have to be quiet to respect the Lord, at a funeral where u cannot say jokes or anything to respect the dead, cinemas where others needthe quiet to watch the movie, the library where concentration is needed for others and other places. So the voice level at all these places needs to be kept to an appropriate level.

Some people may be different to you but you show them the same respect you do to every other person. You should not ignore others either. In a polite way you may tell them that you are busy but not just ignoring them.

If you are sitting round on the couch at home and a visitor comes in, you show manners and politeness by welcoming them there and stand up to greet them not continuously sit down and keep watching TV.When someone is talking to you, you look directly at them not looking up; down or away otherwise it is having disrespectful manners.

http://www.markedbyteachers.com/as-and-a-level/english/courtesyand-respect-essay.html

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ExamplesThere are following examples of courtesy:

*If we are having tea or food and somebody comes during this time,then we must ask him for having same thing which are being eaten byus at that time.

*At the time of receiving relative we should use polite words. We mustavoid any negative comments about the forefront; which will drag him into uneasy state.

http://www.essssay.com/2011/12/courtsy.html#sthash.m8vPbMq1.dpuf

An example of courtesy is when you shake hands politely when youmeet someone and say please and thank you.

An example of a courtesy is the practice of saying thank you.

file:///F:/Courtesy/Courtesy%20dictionary%20definition%20_%20courtesy%20defined.html

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