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Brentwood Borough Council | Corporate Performance Plan 2007-2008
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C o n t e n t s
SECTION DESCRIPTION PAGES
FOREWORD 3
1.0 THE CORPORATE PERFORMANCE PLAN 5
� The Corporate Performance Plan 6
� Statement of Responsibility 6
� Auditing the Corporate Performance Plan 6
� Statement on Contracts 7
� Copies and Comments 7
2.0 PRIORITIES AND PERFORMANCE 9
� STRATEGIC OBJECTIVES 10
� KEY PRIORITIES 2007/2008 11Priority Issues 11
� OUR PERFORMANCE 2006/2007 11Performance Indicators 2006/2007 11
Performance Targets 12
� NATIONAL PERFORMANCE STANDARDS 12Household Waste Recycling and Composting 12
Determination of Planning Applications 14
Decent Homes 15
� PERFORMANCE IN CONTEXT 16Performance 2003/04 – 2004/2005 16
Performance 2004/05 – 2005/2006 17
Performance 2005/06 – 2006/2007 17
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C o n t e n t s
SECTION DESCRIPTION PAGES
� HOUSING AND DECENT HOMES 19Strategic Objectives and Annual Priorities 2007/2008 20
Performance Statistics 2006/2007 21-30
� HEALTHY LIVING 31Strategic Objectives and Annual Priorities 2007/2008 32
Performance Statistics 2006/2007 34-42
� CLEAN, GREEN AND SUSTAINABLE ENVIRONMENT 43Strategic Objectives and Annual Priorities 2007/2008 44
Performance Statistics 2006/2007 46-56
� COMMUNITY SAFETY 57Strategic Objectives and Annual Priorities 2007/2008 58
Performance Statistics 2006/2007 60-63
� ENTERPRISE 65Strategic Objectives and Annual Priorities 2007/2008 66
Performance Statistics 2006/2007 68-70
� CORPORATE HEALTH 71General Corporate Health Performance Statistics 72-76
SATISFACTION LEVELS 77
� Satisfaction Surveys 78
� Overall Satisfaction Survey 78
� Planning Services Customer Satisfaction Survey 81
� Benefits Customer Satisfaction Survey 82
� Tenants Satisfaction Survey 83
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F o r w a r d
I am pleased to present Brentwood Borough
Council’s Corporate Performance Plan
2007/2008, which tells you about the
Council’s performance in delivering services
over the past year, and also its proposals for
services in the current year.
This Performance Plan contains important
performance targets and outcomes which
are intended to help you see how well the
Council is performing overall. I believe the
performance figures within this Plan demon-
strate that the Council continues to perform
well for local residents, and provides valued
services for the benefit of current and future
generations.
The Council has made significant progress
against its five strategic objectives of
Housing and Decent Homes; Healthy Living;
Clean, Green and Sustainable Environment;
Community Safety; and Enterprise.
Priority issues such as the 'Environment and
Street Scene' saw recycling rates rise again,
and these are anticipated to increase even
further during 2007/08 following the intro-
duction of the new mixed recyclable collec-
tions in April.
Activities in relation to 'Young People'
involved schemes to celebrate the talent of
Brentwood’s young people through projects
like the Talented 100 scheme, the Academy
Clubs project and the Alchemy Arts and
Music project.
In relation to 'Community Safety' we have
worked hard with the Police and other part-
ners to ensure Brentwood remains one of
the safest places to live with one of the low-
est crime rates in the whole region. We also
continued action against Anti-Social
Behaviour through projects such as the
Woodland Avenue Safety Partnership and
diversionary activities such as the ‘Stunt
Action’ and ‘Fire Break’ projects.
In relation to 'Enterprise', town centre regen-
eration continued to be a high priority with
the consolidation of the Baytree Shopping
Centre refurbishment and the progression of
proposals for a mixed retail and recreational
development of land north of Brentwood
High Street.
We also continued to make improvements in
relation to Street Cleaning; Leisure and
Culture; Housing; and Housing Benefits.
What I am most delighted with is that inde-
pendent research on public satisfaction lev-
els has shown that Brentwood Borough
Council’s overall resident satisfaction rating
is the best in the whole of Essex and
amongst the highest in the whole country.
The Council also saw the best public satis-
faction ratings in relation to cleanliness of
the streets; sports and leisure facilities; and
parks and open spaces. The Council also
scored very highly on satisfaction with recy-
cling facilities.
We are proud of the achievements we have
made. However we recognise that there is
always more to do in responding to the chal-
lenges on the Council in ensuring the quali-
ty and efficiency of services in an ever
changing environment, and also in making
sure all people can share in the prosperity
and opportunities in the Borough.
Brentwood is a delightful place in which to
live, work and relax and we want to ensure
that the Council continues to move forwards
and make the Borough and the Council
which serves it even better.
Councillor Brandon Lewis
Leader of the Council
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Brentwood Borough Council | Corporate Performance Plan 2007-2008
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The CorporatePerformance Plan
Section1
Brentwood Borough Council | Corporate Performance Plan 2007-2008
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T h e C o r p o r a t e P e r f o r m a n c e P l a n
THE CORPORATE PERFORMANCE
PLAN
The purpose of the Corporate Performance
Plan is to provide local people a clear
expression of the Council’s priorities and
performance in delivering local services.
The Corporate Performance Plan sits at the
heart of the Council’s approach to CPA and
corporate performance management, in
terms of setting out annual priorities in
pursuance of strategic objectives and
monitoring performance against a range of
performance measures. It is the
Performance Plan that gives residents an
annual assessment of progress the Council
has made in achieving its longer-term
strategic objectives.
The Corporate Performance Plan includes:
� a summary of the Council’s strategic
objectives
� an explanation of the Council’s annual
priorities and targets in pursuance of
those objectives
� performance indicator outcomes for
2006/2007 and comparisons with
performance in previous years
� performance targets set for future years
The Council is required to produce its
Corporate Performance Plan by 30th June
each year.
STATEMENT OF RESPONSIBILITY
Brentwood Borough Council is responsible
for: -
� Writing and preparing this Corporate
Performance Plan
� The information and assessments in the
Plan, and the assumptions and estimates
we based them on
� Setting up systems to manage and
control performance, and using them to
produce the information and
assessments in the Plan
The Council is satisfied that the information
and assessments in this Performance Plan
are accurate and complete and that the Plan
is realistic and achievable.
AUDITING THE PERFORMANCE PLAN
The Council’s External Auditors, the private
sector firm PKF, are required under Section
7 of the Local Government Act 1999 to carry
out an audit of the Plan and to prepare a
report by 30th December 2007.
The Auditors are required to certify that the
audit has been undertaken and:
� to repor t whether they be l ieve the
Performance Plan has been prepared
and published in accordance with
statutory requirements and, where
appropriate to recommend how the plan
should be amended to comply with
statutory requirements
� to recommend:
- where appropriate, procedures to be
followed in relation to the Performance
Plan
- whether the Audit Commission should
carry out a best value inspection of
the Council under Section 10 of the
Local Government Act 1999
- whether the Secretary of State should
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T h e C o r p o r a t e P e r f o r m a n c e P l a n
give a direction under Section 15 of
the Local Government Act 1999
The Council’s 2006/2007 Corporate
Performance Plan was audited by PKF, and
their report was issued in December 2006.
The opinion expressed by the Auditor was as
follows:
“In our opinion, Brentwood Borough Council
has prepared and published its best value
performance plan in all significant respects
in accordance with section 6 of the Local
Government Act 1999 and statutory
guidance issued by the Government.
� We do not recommend that the Audit
Commission should carry out a best value
inspection of Brentwood Borough Council
under Section 10 of the Local Government
Act 1999”
� “We do not recommend that the Secretary
of State should give a direction under
Section 15 of the Local Government Act
1999.”
STATEMENT ON CONTRACTS
In its Performance Plan, the Council is
required to certify and state that all individual
contracts awarded during the past year
which involved a transfer of staff, complied
with the requirements in the Code of
Practice on Workforce Matters in Local
Authority Service Contracts.
Brentwood Borough Council certifies that
during 2006/2007 there were no such
contracts awarded by the authority involving
staff transfers to other providers that would
have invoked the provisions of the Code of
Practice.
COPIES AND COMMENTS
If you wish to express views on the
Plan or on any of the Council’s
priorities please write to:
Borough Secretary &
Director of Corporate Services
Brentwood Borough Council,
Town Hall,
Ingrave Road,
Brentwood,
Essex.
CM15 8AY
E-mail. [email protected]
Copies of this Corporate Performance
Plan can be made available on request in
different languages or in audiotape form for
the visually impaired by contacting the
Borough Secretary & Director of Corporate
Services at the above address.
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Prioritiesand Performance
Section2
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P r i o r i t i e s a n d P e r f o r m a n c e
STRATEGIC OBJECTIVES
This Section of the Corporate Performance
Plan sets out the Council's strategic objec-
tives and service priorities, spanning the
breadth of the Council's operation, and
details the Council’s performance for
2006/2007 under each of these strategic
themes.
The Council’s strategic objectives are drawn
from its Corporate Strategic Plan 2005-
2010. The Corporate Strategic Plan and this
Performance Plan are supported and under-
pinned by a wide range of other policy and
strategic documents.
The Council’s key strategic themes as artic-
ulated in the Corporate Strategic Plan 2005-
2010 are:
� Housing and Decent Homes
� Healthy Living
� Clean, Green and Sustainable
Environment
� Community Safety
� Enterprise
Copies of the Corporate Strategic Plan and
other published policy/strategy documents
are available on application to the Town Hall,
or via the Council’s website at
www.brentwood.gov.uk.
The Council recognises that over the life of
the Corporate Strategic Plan, objectives and
priorities may change, depending on local
circumstances and demands and on other
'external' factors. It is the annual Corporate
Performance Plan that reflects these chang-
ing priorities and therefore this Plan sits
hand in hand with the Corporate Strategic
Plan and the other strategic documents.
In addition the Brentwood Local Strategic
Partnership (LSP) involves joint working
between key public, private, voluntary and
community sector partners so as to meet
locally agreed objectives and to maintain
and improve service delivery for the benefit
of local people.
The LSP has a Community Strategy for pro-
moting or improving the economic, social
and environmental well being of the
Brentwood Borough. The Council’s objec-
tives dovetail with those of the LSP and seek
to ensure that both the Council and the LSP
are pulling in the same direction to ensure
services and facilities are provided for the
benefit of current and future generations.
The LSP’s key strategic themes are:
� Housing
� Health and Welfare
� Leisure and Culture
� The Environment and Sustainable
Development
� Community Safety
� Economic Development and the
Local Economy
� Lifelong Learning
� Social Inclusion
� Communication
KEY PRIORITIES 2007/2008
The Council seeks to be clear, committed
and determined – clear on its priorities, com-
mitted to achieving them and determined to
deliver. The Corporate Strategic Plan sets
out a number of priority strategic themes for
the Council enabling the authority to remain
focused on achieving what are the most
important issues for the Council and the
Borough as a whole.
Flowing from these overarching strategic
objectives is a number of priority issues
which the Council is focussing on in the
medium term, and these are:
Priority Issues
� The Environment - Recycling, street
cleansing and graffiti
� Enterprise - Town Centre
regeneration and business
engagement
� Community Safety - Crime Reduction
and Anti-Social Behaviour
� Young People
� Planning - Improving performance on
the determination of planning
applications
� Benefits - Ensuring sustained
performance improvements in
processing claims
Details of the initiatives being pursued by the
Council on these priority issues are set out
later in this Plan.
OUR PERFORMANCE 2006/2007
Performance Management is particularly
important in local government and the
reporting of performance each year is
essentially through the Corporate
Performance Plan.
Performance Indicators are one of the main
means by which the Council's performance
is reported and judged. Some indicators are
set by the Central Government (Best Value
Performance Indicators or BVPI's), and
others are set locally by the Council (Local
Performance Indicators or LPI's).
Of the BVPI's set by the Government, some
relate to Corporate Health and designed to
provide a snapshot of how well the Council
is performing overall. Other BVPI's relate to
individual services and are designed to
enable comparisons to be made between
the performance of different authorities, and
within the same authority, over time.
Performance Indicators 2006/2007
The Council’s performance indicator statistics
for the year 2006/2007 are related directly to
each of the Council’s strategic themes.
Where possible and appropriate, comparative
statistics for previous years are provided,
although it should be noted that not all year
on year figures are directly comparable owing
to the Government amending various
performance indicator definitions.
The performance indicator schedules include
a “traffic light” indicator to provide an “at a
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P r i o r i t i e s a n d P e r f o r m a n c e
glance” representation of performance as
follows:
Where the Council’s targetshave been met or exceeded,or where performance has
improved compared with theprevious year (2005/2006)
Where the Council’s targets
have not been achieved, but
where performance levels
have been sustained compared
with the previous year
Where the Council’s targets
have not been met, or where
performance has fallen
compared with 2005/2006
Performance Targets
As part of its approach to CPA, the Council
has adopted a series of performance
targets.
Some of these are set down by the
Government, and apply to all local
authorities. Other targets the Council has set
for itself under its performance management
framework are determined following
analysis of performance in previous years
and comparing the Council’s performance
with that of other authorities.
The targets in these respects are highlighted
in the various performance schedules.
The schedules also show the performance
data (where available) for the top 25% per-
forming district councils for the year
2005/2006, thus allowing Brentwood
Borough Council’s performance to be
compared to what are regarded as the best
performers.
It is pleasing to report that Brentwood
performs at or above the levels of the top
25% of authorities for many of the performance
indicators. Where current performance is
below this level, the Council has set
performance targets that are consistent with
the top performing authorities.
NATIONAL PERFORMANCE
STANDARDS
In prescribing the various Best Value
Performance Indicators, the Government
has also set some national performance
standards which it expects local authorities
to achieve over time. These national
performance standards relate to three
particular areas as follows:
� Household waste recycling and composting
� Determination of planning applications
� Decent Homes
A short commentary on the Council’s
response to each of these is given below:
Household Waste Recycling and
Composting
The Government has set statutory perform-
ance standards in relation to the percentage
of household waste that is recycled (Best
Value Performance Indicators BVPI 82a and
BVPI 82b refer).
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P r i o r i t i e s a n d P e r f o r m a n c e
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P r i o r i t i e s a n d P e r f o r m a n c e
BVPI 82a
BVPI 82b
Percentage of the total tonnage of
household waste arisings which
have been recycled.
Percentage of the total tonnage of
household waste arisings which
have been composted.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
19.82%
16.92%
13.73%
11.37%
9.69%
10.55%
The standard requires the Council to achieve a 30% recycling rate and this is measured by
the sum of indicators BVPI 82a and 82b. The Council’s performance against these
indicators over the past three years has been as follows:
Indicator Description Year Performance
BVPI 82a
& 82b
Combined performance 2006/2007
2005/2006
2004/2005
31.19%
26.67%
24.28%
Indicator Description Year Performance
The combined performance figures for these indicators are as follows:
The Council has continued to recognise the need to further improve its performance
regarding the amount of domestic waste that is recycled.
Measures taken in previous years to improve recycling performance include the kerbside
collection of green waste in 2002/03, the provision of boxes for paper in 2004, and in April
2005 the provision of boxes for the collection of glass. In addition from June 2006 the
kerbside collection of cardboard commenced.
During 2006, the Council carried out a major review of its recycling service, and
undertook a major consultation exercise with
local residents to help inform future service
arrangements.
In November 2006 the Council sent out
questionnaires to 2700 randomly selected
addresses in the Borough and it was also
available on the Council’s website and in the
December edition of the Council’s magazine
‘Vision’. In addition a significant ‘door
stepping’ exercise was undertaken involving
face to face interviews with residents.
The response rate to this consultation
process was 49%, and the results were
reported to elected Members at the January
2007 meeting of the Environment Panel to
tailor improvements in the service and
improve recycling.
Key results from the consultation were:
Would like more materials collected
Preference for collection of dry recyclables in a single bag
Would you favour all collections from kerbside
Would you prefer alternate weekly recyclable and residual waste collections
85%
59%
86%
72%
against
In light of the consultation exercise the
Council decided to revise the collection
arrangements and from April 2007
introduced an orange sack scheme for the
collection of combined dry recyclables
including paper, cardboard, cans and
plastics. Glass and green waste collections
continue as before.
For 2007/08 therefore there are three
separate kerbside collection of recyclables
made fortnightly from Brentwood properties
along with the weekly residual waste
collection service.
Due to the extended collection
arrangements introduced in 2006/07 (and
before the introduction of the dry
recyclables scheme) the Council was
delighted to exceed its statutory recycling
target of 30%.
It is considered that with the new and further
extended collection service the overall
Recycling performance will continue to
improve in 2007/08.
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P r i o r i t i e s a n d P e r f o r m a n c e
The Council’s outturn figures in this respect will be reported in the 2008/09 Corporate
Performance Plan.
Determination of Planning Applications
The Government has set statutory performance targets for the speed in which local author-
ities determine planning applications (Best Value Performance Indicators 109 a-c refer).
The targets require 60% of ‘major’ applications to be determined within 13 weeks; 65% of
‘minor’ applications to be determined within 8 weeks; and 80% of ‘other’ applications to be
determined within 8 weeks.
The Council’s performance against this performance indicator over the past 3 years has
been as follows:
Indicator Description Year Performance
BVPI 109a
BVPI 109b
BVPI 109c
Percentage of “major” applications
determined within 13 weeks.
Percentage of “minor” applications
determined within 8 weeks.
Percentage of “other” applications
determined within 8 weeks.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
43.48%
61.54%
80%
45.9%
69%
75.18%
79.3%
89.73%
91.17%
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P r i o r i t i e s a n d P e r f o r m a n c e
The recent reduction in performance levels
has resulted in the Government, for the first
time ever, designating Brentwood Borough
Council as a ‘Planning Standards Authority’
for 2007/08 in relation to ‘major’ and ‘minor’
planning applications. This means that the
Council is under an obligation to achieve the
statutory performance targets in 2007/08 of
60% and 65% respectively.
The decline in performance on planning
applications is not representative of the
Council’s consistent performance profile on
planning applications over a long period of
time.
Indeed, the Council’s performance in
relation to the determination of planning
applications has traditionally been in the top
10% of authorities nationally and has been
recognised by the Government, which has
awarded the Council significant support
through it’s ‘Planning Delivery Grant’.
There are some key explanations as to why
performance has fallen in recent years.
The number of major development
applications received and, where
appropriate, the requirement to defer
completion of applications until legal
agreements have been entered into, has
been a contributory factor in the reduced
levels of performance in relation to ‘major’
applications. Brentwood receives very few
major applications in any year, and the
completion of associated legal agreements
is outside of the Council’s control. Until
those agreements are completed, the
applications are not deemed to have been
determined, thus affecting the performance
indicator.
More significantly, there have been some
staffing capacity issues within the Service
since early 2006, which has had an effect on
performance. Some 4 experienced
members of staff left the Council’s employ
during 2006 including the head of service.
However all these posts have now been
filled with people in post including the ‘Chief
Planning Officer’. It is expected this will
contribute to an upturn in performance
figures for 2007/08.
Decent Homes
The Government has set a target of all
Council homes being “decent” (by the
Government’s own standard) by 2010. The
Council’s Housing Revenue Account
Business Plan addresses this target.
The Council is confident that, if funding
continues at the current and projected
levels, the target can be met locally. This will
involve the percentage of “decent homes”
increasing from 74% in 2001/2002 to 88% in
2007/08 and to 100% in 2010.
In 2004/2005 the Council reviewed the 2002
options appraisal on investment in its
housing stock in line with 2003 Government
guidance. This included a new and
independent combined cross-tenure stock
condition and housing needs survey, and full
consultation with tenants, leaseholders and
other stakeholders.
The public sector part of the stock condition
survey assessed that just 15% of Council
homes were non-decent. Stock retention
was selected as the option to pursue for
Brentwood
The Council will be seeking, through
implementation of the homelessness
strategy action plan, to minimise its use
of bed and breakfast or temporary
accommodation for homeless households
by developing alternatives e.g. via
private sector leasing arrangements, and
preventative measures.
The Council will be introducing Choice
Based lettings in 2007/08 following joint
consortium working with five other housing
authorities.
PERFORMANCE IN CONTEXT
Brentwood Borough Council is an authority
that has prided itself on providing quality
services to local people, and analysis of the
national Performance Indicators over the
years demonstrates the consistency with
which services have continued to be
provided, and the improvements made.
The national Performance Indicator regime
has led to greater inter-authority comparison
than before, and the annual publication of
the performance statistics has taken on
greater relevance with the CPA regime.
Whilst there are a total of 113 national BVPIs
set by the Government in 2006/07 to assess
local authority performance, the Audit
Commission only uses a very small basket
of 42 of these indicators to inform their
annual view of performance (through the
annual Direction of Travel inspection).
Using only this narrow basket of indicators,
the Commission has concluded that
“Brentwood’s rate of service improvement
has fallen in comparison to other councils.
Measured by the Audit Commission’s basket
of indicators, only 45% have improved since
2004/05, although there are early signs of
improvement in some services in 2006/07”
However, a completely different performance/
improvement profile emerges if all relevant
performance indicators are taken into
account.
In this respect the Council has compared its
performance across different years in order
to establish accurate overall performance
trends. The comparison captures all those
indicators which are directly comparable
year on year.
Performance 2003/2004 to 2004/2005
The results of the comparison of all relevant
indicators for the years 2003/2004 to
2004/2005 are detailed below.
Whilst there was a reduction in the number
of comparable indicators to 2003/2004, due
to some national indicators being amended
and a review of local indicators by the
Council, the results showed that there was
still a steady increase in the number of
indicators improving.
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P r i o r i t i e s a n d P e r f o r m a n c e
Status of Total No. Percentage
Indicator
Improving
Deteriorating
Same
Total
55
27
24
106
51.9%
25.5%
22.6%
100%
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P r i o r i t i e s a n d P e r f o r m a n c e
Of the 24 indicators remaining the same 13
were those that meet a requirement and
cannot be improved. The analysis quite
clearly showed that Brentwood Borough
Council’s performance continues to have a
higher proportion of improving indicators
than those deteriorating and the authority’s
performance is steadily improving.
Performance 2004/05 to 2005/06
The results of the comparison of all relevant
Indicators for the years 2004/05 to 2005/06
are detailed below.
Comparison of the results of the indicators
for 2004/05 to 2005/06 has to be considered
against the background of the review by
Government of all the Best Value
Performance Indicators.
There has however continued to be a steady
increase in the number of indicators
improving year on year. Indeed, this period
has shown the largest number of improving
indicators since 2001/02.
Performance 2005/06 to 2006/07
The results of the comparison of all relevant
Indicators for the years 2005/06 to 2006/07
are detailed below.
The analysis shows that this is a significant
improvement in the Council's performance
with an improvement to 72% of all indicators
for 2006/07 when compared to 2005/06.
Status of Total No. Percentage
Indicator
Improving
Deteriorating
Same
Total
108
32
10
150
72%
21.3%
6.7%
100%
Status of Total No. Percentage
Indicator
Improving
Deteriorating
Same
Total
80
35
14
129
62%
27.2%
10.8%
100%
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Brentwood Borough Council | Corporate Performance Plan 2007-2008
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Housing andDecent Homes
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H o u s i n g a n d D e c e n t H o m e s
The Council's strategic objective for Housing and Decent Homes is:To ensure that everyone in the Brentwood Borough has access to appropriate local housing meeting minimum
standards of fitness and decency.The Council’s priorities for 2007/2008 related to relevant Corporate Strategic Plan objectives are as follows:
Corporate Strategic Plan
Objective
Facilitate the appropriateprovision of affordablehomes
Seek to ensure that homescomply with minimum standards of fitness anddecency
Minimise Homelessness inthe Borough
Efficiently manage theCouncil’s Housing Stock andthe service to applicants
Assist the Brentwood LocalStrategic Partnership
2007/2008 Priorities/Actions
� Pursue nominations to The Retreat RSL Partnership Scheme on its completion� Progress the mixed use redevelopment of Merrymeade House in partnership with a Registered Social
Landlord� Pursue scheme proposals for redevelopment of Britannia Road site in partnership with an RSL� Achieve start on Lancaster Close development
� Implement the 2007/2008 element of the HRA business plan and the approved 2007/2008 housing capital programme
� Assist qualifying private sector residents to maintain, adapt or improve their homes via Home Improvement Grants
� Enable disabled, frail or elderly people to occupy their own homes, suitably adapted to their particular needs
� Review the Homelessness Strategy � Further develop the prevention approach to the minimisation of homelessness in the Borough with the
aim of reducing need for temporary accommodation� Implement the Choice Based Lettings Scheme
� Increase the average energy efficiency “SAP” rating of Council homes � Pursue pilot parking project on housing estates� Pursue opportunities for improvements to estates� Consolidate and further develop improvements made in the performance of the Council’s Housing
Benefits section and the service to applicants
� Pursue a Young Parent supported housing project in partnership with Epping Forest and Uttlesford District councils.
� Implement the joint agency Assistive Technology Project for frail elderly and disabled people� Explore provision for accommodation for women escaping domestic violence, in partnership with an RSL� Contribute to the achievement of the LSP’s Housing objectives
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
HDH
HDH 1.
BVPI 63
HDH 2.
BVPI 64
HDH 3.
BVPI 66 A
HDH 4.
BVPI 66 B
HDH 5.
BVPI 66 C
HOUSING AND DECENT HOMES
Energy Efficiency - the average SAP rating of
local authority owned dwellings.
The number of non-local authority owned vacant
dwellings returned to occupation or demolished
during the financial year as a direct result of
action by the local authority.
Rent collected by the local authority as proportion
of rents owed on Housing Revenue Account
(HRA) dwellings.
Number of local authority tenants with more than
seven weeks of (gross) rent arrears as a
percentage of the total number of Council tenants.
Percentage of local authority tenants in arrears
who have had Notices Seeking Possession
served.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
69
66.2
66.1
13
33
1
98.02%
97.91%
97.35%
5.18
5.16
29.37%
23.55%
69
77
98.60%
4.12
17.06%
06/07 66.7
07/08 70
08/09 71
09/10 72
06/07 20
07/08 20
08/09 20
09/10 20
06/07 99.2%
07/08 98.6%
08/09 98.8%
09/10 99%
06/07 5.0
07/08 3.5
08/09 3.3
09/10 3.1
06/07 24%
07/08 20%
08/09 19%
09/10 18%
Brentwood Borough Council | Corporate Performance Plan 2007-2008
21
HDH 6.
BVPI 66 D
HDH 7.
LPI
HDH 8.
LPI
HDH 9.
LPI
HDH 10.
LPI
HDH 11.
LPI
Percentage of local authority tenants evicted as a
result of rent arrears.
Local authority rent collection and arrears: rent
arrears of current tenants as a proportion of the
authority’s rent roll.
Proportion of homeless applications on which the
authority makes a decision and issues written
notification to the applicant within 33 working
days.
The percentage of dwellings that are empty and
available for letting or awaiting minor repairs
The percentage of dwellings that are empty -
others
The percentage of urgent repairs completed within
Government time limits.
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2003/2004
0.47%
0.19%
1.64%
1.95%
1.85%
60%
80%
72%
0.39%
0.69%
0.27%
0.70%
0.39%
0.77%
99%
97%
96%
93%
NIL
N/A
N/A
N/A
N/A
N/A
06/07 0.20%
07/08 0.21%
08/09 0.22%
09/10 0.23%
06/07 1.80%
07/08 1.60%
08/09 1.50%
09/10 1.40%
06/07 86%
07/08 70%
08/09 80%
09/10 85%
06/07 0.3%
07/08 0.3%
08/09 0.3%
09/10 0.3%
06/07 0%
07/08 0%
08/09 0%
09/10 0%
06/07 100%
07/08 100%
08/09 100%
09/10 100%
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
Brentwood Borough Council | Corporate Performance Plan 2007-2008
22
HDH 12.
LPI
HDH 13.
LPI
HDH 14.
LPI
HDH15.
LPI
HDH 16.
BVPI 164
HDH 17.
LPI
The percentage of repairs requested by tenants
completed within local target times.
The number of Home Improvement Grants
completed during the year, and the number of
these that were Disabled Facilities Grants
The number of HMO’s licensed under the Housing
Act 2004
(i) The proportion of tenants represented by
recognised tenants groups
(ii) Was the Tenant Participation Compact
reviewed?
Does the authority follow the Commission for
Racial Equality’s code of practice in rented
housing and follow the Good Practice Standards
for social landlords on tackling harassment
included in the code of practice for social
landlords: Tackling Racial Harassment.
Average number of households in temporary bed
and breakfast accommodation
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
94%
90%
90%
92/32
97/50
106/41
9/10
N/A
46%
44%
Yes
Yes
Yes
No
No
8
8.5
12
N/A
N/A
N/A
N/A
N/A
N/A
06/07 92%
07/08 95%
08/09 96%
09/10 97%
06/07 N/A
07/08 N/A
08/09 N/A
09/10 N/A
06/07 N/A
07/08 N/A
08/09 N/A
09/10 N/A
06/07 41%
07/08 48%
08/09 49%
09/10 50%
06/07 Yes
07/08 Yes
08/09 Yes
09/10 Yes
06/07 6
07/08 6
08/09 5
09/10 4
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
Brentwood Borough Council | Corporate Performance Plan 2007-2008
23
HDH 18.
BVPI 183A
HDH 19.
BVPI 183B
HDH 20.
BVPI 202
HDH 21.
BVPI 203
HDH 22.
BVPI 184A
HDH 23.
BVPI 184B
The average length of stay in bed and breakfast
accommodation
The average length of stay in hostel accommodation
of households which include dependent children or
pregnant women and which are unintentionally
homeless and in priority need.
The number of people sleeping rough on a single
night within a local authority’s boundaries
The percentage change in average number of
families placed in temporary accommodation
The proportion of LA homes which were
non-decent at the start of the financial year
The percentage change in proportion of non-
decent LA homes between the start and end of
the financial year.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2.00 Weeks
5.00 Weeks
6.00 Weeks
NIL
NIL
NIL
1
1
0
25.38%
12.6%
63%
14%
16%
18%
14.3%
12.5%
11.1%
1 Week
NIL
NIL
-16%
16%
28.3%
06/07 4 Weeks
07/08 4 Weeks
08/09 3 Weeks
09/10 3 Weeks
06/07 NIL
07/08 NIL
08/09 NIL
09/10 NIL
06/07 1
07/08 1
08/09 1
09/10 1
06/07 12%
07/08 11%
08/09 10%
09/10 9%
06/07 14%
07/08 12%
08/09 8%
09/10 4%
06/07 28%
07/08 33%
08/09 50%
09/10 50%
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
Brentwood Borough Council | Corporate Performance Plan 2007-2008
24
HDH 24.
LPI
HDH 25.
LPI
HDH 26.
BVPI 76A
HDH 27.
BVPI 76B
HDH 28.
BVPI 76C
HDH 29.
BVPI 76D
The number of affordable housing units achieved
during the year
The number of sites where developers selected to
achieve new affordable housing units through the
redevelopment of Council owned land?
The number of housing benefit claimants in the
local authority area visited per 1000 caseload
The number of fraud investigators employed by
the local authority per 1000 caseload
The number of Housing Benefit and Council Tax
Benefit (HB/CTB) fraud investigations carried out
by the local authority per year per 1000 caseload
The number Housing Benefit and Council Tax
(HB/CTB) prosecutions and sanctions per year
per 1000 caseload in the local authority area
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
31
16
2
7
2
2
169
209
241
0.52
0.52
0.39
65.0
60.59
67.35
3
2.86
1.88
N/A
N/A
319
N/A
55
5.31
06/07 Maximise
07/08 Maximise
08/09 Maximise
09/10 Maximise
06/07 Maximise
07/08 Maximise
08/09 Maximise
09/10 Maximise
06/07 310
07/08 180
08/09 200
09/10 220
06/07 0.5
07/08 0.5
08/09 0.5
09/10 0.5
06/07 85
07/08 67
08/09 68
09/10 69
06/07 5.0
07/08 5.5
08/09 6.0
09/10 6.5
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
Brentwood Borough Council | Corporate Performance Plan 2007-2008
25
HDH 30.
BVPI 78A
HDH 31.
BVPI 78B
HDH 32.
BVPI 79A
HDH 33.
BVPI 79B (i)
HDH 34.
BVPI 79B (ii)
The average processing time taken for all new
Housing and Council Tax Benefit (HB/CTB) claims
submitted to the Local Authority, for which the
date of the decision is within the financial year
being reported.
The average time taken for all written notifications
to the Local Authority of changes to a claimant’s
circumstances that require a new decision on
behalf of the Authority.
The percentage of cases within a random sample
for which the Authority’s calculation of Housing
and Council Tax (HB/CTB) is found to be correct.
The amount of Housing Benefit overpayments
(HB) recovered during the period being reported
on as a percentage of HB deemed recoverable
over payments during that period.
HB overpayments recovered during the period
as a percentage of the total amount of HB
overpayment debt outstanding at the start of
the period plus amount of HB overpayments
identified during the period.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
23.88 Days
32.87 Days
47.65 Days
12.66 Days
24.28 Days
11.33 Days
95.60%
95.80%
96.6%
45.25%
44.78%
32.08%
39.14%
43.97%
26 Days
9.1 Days
99%
79%
40%
06/07 31 Days
07/08 23 Days
08/09 22 Days
09/10 21 Days
06/07 22 Days
07/08 13 Days
08/09 12 Days
09/10 11 Days
06/07 97%
07/08 98%
08/09 99%
09/10 99%
06/07 50%
07/08 70%
08/09 75%
09/10 80%
06/07 44%
07/08 46%
08/09 47%
09/10 48%
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
Brentwood Borough Council | Corporate Performance Plan 2007-2008
26
HDH 35.
BVPI 79B (iii)
HDH 36.
BVPI 212
HDH 37.
BVPI 213
HDH 38.
BVPI 214
HDH 39.
LPI
HDH 40.
LPI
Housing Benefit (HB) overpayments written off
during the period as a percentage of the total
amount of HB overpayment debt outstanding at
the start of the period, plus amount of HB
overpayments identified during the period.
Average re-let times for local authority housing
Number of households who considered
themselves as homeless, who approached the
local housing authority’s housing advice serv-
ice(s), and for whom housing advice
casework intervention resolved their situation.
Proportion of households accepted as statutorily
homeless who were accepted as statutorily
homeless by the same Authority within the last
two years
The percentage of Housing Capital programme
projects implemented during the year
Review parking provision on housing estates
2006/20072005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
5.58%8.09%
27 Days
25 Days
1.50
1.50
3.09%
0.9%
97%
95%
Yes
7%
29 Days
5
0.32%
N/A
N/A
06/07 8.0%
07/08 4.5%
08/09 4.0%
09/10 3.5%
06/07 26 Days
07/08 25 Days
08/09 24 Days
09/10 23 Days
06/07 1.40
07/08 1.40
08/09 1.30
09/10 1.20
06/07 0.9%
07/08 0.8%
08/09 0.7%
09/10 0.6%
06/07 95%
07/08 97%
08/09 98%
09/10 99%
06/07 Yes
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
Brentwood Borough Council | Corporate Performance Plan 2007-2008
27
HDH 41.
LPI
HDH 42.
LPI
HDH 43.
LPI
HDH 44.
LPI
HDH 45.
LPI
HDH 46.
LPI
Improve tenant involvement in applying the
Locally Devolved Budget
Explore the opportunities for large scale improve-
ments/redevelopments of appropriate estates
Pursue a Young Parent supported housing project
in partnership with Epping Forest and Uttlesford
district councils
Operate the under-occupation allowance scheme
for transferring tenants
Seek the mixed use development of Merrymeade
House in partnership with a registered Social
Landlord
Explore with partner agencies the development of
new Assistive Technology for frail older and
disabled people
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
Yes
Yes
Yes
Yes
Yes
Yes
N/A
N/A
N/A
N/A
N/A
N/A
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
Brentwood Borough Council | Corporate Performance Plan 2007-2008
28
HDH 47.
BVPI 74A
HDH 48.
BVPI 74B
HDH 49.
BVPI 74C
HDH 50.
BVPI 75A
HDH 51.
BVPI 75B
HDH 52.
BVPI 75C
HDH 53.
BVPI 80
The percentage of Council Tenants satisfied with
the overall service provided by landlord
The percentage satisfied with overall service
provided by landlord for ethnic minority local
authority tenants
Percentage satisfied with overall service provided
by landlord for non-ethnic monority local authority
tenants
Satisfaction of Council housing tenants with oppor-
tunities for participation in management and deci-
sion making in relation to housing services provid-
ed by their landlord
Satisfaction of ethnic minority council housing
tenants with opportunities for participation in
management and decision making in relation to
housing services provided by their landlord
Satisfaction of non-ethnic minority council housing
tenants with opportunities for participation in
management and decision making in relation to
housing services provided by their landlord
User satisfaction survey covering issues of
accessibility, staffing issues (helpfulness etc) and
communications/information (understandability etc):-
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
82%
82%
77%
N/A
82%
N/A
69%
67%
47%
N/A
70%
N/A
TBA
TBA
TBA
TBA
TBA
TBA
06/07 82%
09/10 TBA
06/07 N/A
09/10 TBA
06/07 N/A
09/10 TBA
06/07 68%
09/10 TBA
06/07 N/A
09/10 TBA
06/07 82%
09/10 TBA
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
Brentwood Borough Council | Corporate Performance Plan 2007-2008
29
HDH 54.
BVPI 80A
HDH 55.
BVPI 80B
HDH 56.
BVPI 80C
HDH 57.
BVPI 80D
HDH 58.
BVPI 80E
HDH 59.
BVPI 80F
HDH 60.
BVPI 80G
Overall I am satisfied with the facilities to get in
touch with the benefits office.
Overall I am satisfied with the experience of
visiting the actual office
Overall I am satisfied with the telephone service
Overall I am satisfied with the staff in the benefits
office
Overall I am satisfied with the Housing/Council
Tax benefits claims forms
Overall I am satisfied with the amount of time it
took to tell me whether my claim was successful
or not
The percentage of respondents satisfied with the
overall service received at the local benefits office
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
79%
81%
82%
79%
71%
67%
81%
79%
61%
62%
71%
57%
78%
N/A
TBA
TBA
TBA
TBA
TBA
TBA
TBA
06/07 85%
09/10 TBA
06/07 71%
09/10 TBA
06/07 67%
09/10 TBA
06/07 72%
09/10 TBA
06/07 60%
09/10 TBA
06/07 70%
09/10 TBA
06/07 N/A
09/10 TBA
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
Brentwood Borough Council | Corporate Performance Plan 2007-2008
30
Brentwood Borough Council | Corporate Performance Plan 2007-2008
31
Healthy Living
Brentwood Borough Council | Corporate Performance Plan 2007-2008
32
H e a l t h y L i v i n gThe Council's strategic objectives for Healthy Living is:
To ensure that the people of the Borough lead healthy lives in a pleasant environment in order to improve their personal well being and quality of life
The Council’s priorities for 2007/2008 related to relevant Corporate Strategic Plan objectives are as follows:
Corporate Strategic Plan
Objective
Promote the benefits of
Healthy Living
Develop exercise
programmes contributing to
the Health Improvement
Plan
Ensure the availability of
high quality and accessible
leisure, recreational and
cultural opportunities
2007/2008 Priorities/Actions
� Continue to develop the Healthy Living project and investigate the options for the establishment of a
Healthy Living Centre
� Work in partnership to inform and implement the new smoking legislation
� Establish a Green Gym project
� Establish a Community Sports Network
� Organise Brentwood Health Week
� Contribute to the Health Improvement Programme in partnership with the PCT
� Continue the Junior Fitness Programme and Active Lifestyles for Young People
� Develop the Fitness for Health Referral Programme
� Continue the Cardiac Rehabilitation Programme
� Investigate the appointment of a Health Promotion Manager
� Provide physical activity opportunities in sheltered housing units
� Implement the aims and objectives of the Council’s Sports Development Strategy
� Contribute to the planning/organisation of the 2012 Olympic Mountain Bike event at Weald Park
� Assist in the further development of the Brentwood Leisure Trust
� Organise the Brentwood Festival of Sport
� Complete the Open Space, Recreation and Sports Facilities study
� Develop an Open Space Strategy for the Borough
� Develop the ‘Academy Club’ Scheme
� Progress the opportunities for a redevelopment scheme for King George’s Playing Fields
� Continue the Silver Surfer Scheme for developing IT awareness for older people
� Continue the garden maintenance scheme for vulnerable adults.
Brentwood Borough Council | Corporate Performance Plan 2007-2008
33
Corporate Strategic Plan
Objective
Ensure the development of
cultural services, facilities
and activity in the Borough
Provide facilities for young
people
Improve access to high
quality health related
services
Assist the Brentwood Local
Strategic Partnership
2007/2008 Priorities/Actions
� Organise the second Alchemy/Seen and Heard music project in partnership with the Royal
Philharmonic Orchestra.
� Continue to seek the provision of a new local cinema facility as part of the proposed redevelopment of
land at William Hunter Way
� Progress the new ‘Past, Present and Future’ initiative
� Operate the “Brentwood’s Talented 100” scheme
� Organise the Brentwood Young Person of the Year Awards
� Establish a new Young People’s Website
� Implement the aims and objectives of the Young Peoples’ Strategy
� Organise the Bassline Circus Project for young people
� Organise the annual ‘Crucial Crew’ event and the ‘Summer Chill Out’ project
� Implement a scheme to provide a new play area on Hutton Recreation Ground
� Prepare a Play Policy and carry out a play audit in preparation for making a bid for Big Lottery Play
Funding
� Assist the PCT in the redevelopment of the Brentwood Community Hospital
� Assist in the Brentwood Community Transport Scheme in providing access to health facilities
� Contribute to the achievement of the LSP’s Health & Welfare and Leisure & Recreation objectives
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
HL
HL 1.
BVPI 166
HL 2.
LPI
HL 3.
LPI
HL 4.
LPI
HL 5
BVPI 216A
HL 6
BVPI 216 B
HEALTHY LIVING
Score against a checklist of enforcement best
practice for environmental health/trading
standards.
The percentage of food premises inspections that
should have been carried out that were carried
out for High Risk Premises and other premises.
Number and percentage of Health & Safety
planned inspections which were carried out.
The percentage of responses to environmental
health complaints within the target time.
Number of sites of potential concern (within local
authority area) with respect to land contamination.
No of sites for which sufficient detailed information
is available to decide whether remediation of the
land is necessary as a percentage of all sites of
potential concern.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
100%
83.8%
83.8%
100%
100%
100%
236/94%
197/79%
194/97%
99.14%
99%
98.7%
74
725
7.0%4%
100%
N/A
N/A
N/A
1428
9%
06/07 89%
07/08 100%
08/09 100%
09/10 100%
06/07 100%
07/08 100%
08/09 100%
09/10 100%
06/07 250
07/08 250
08/09 250
09/10 250
06/07 99%
07/08 99%
08/09 99%
09/10 99%
06/07 725
07/08 40
08/09 10
09/10 4
06/07 30%
07/08 55%
08/09 90%
09/10 95%
Brentwood Borough Council | Corporate Performance Plan 2007-2008
34
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
HL 7
BVPI 217
HL 8.
LPI
HL 9.
LPI
HL 10.
LPI
HL 11.
LPI
HL 12.
LPI
Percentage of pollution control improvements to
existing installations completed on time.
The number of jobs completed for clients via the
Anchor Home Improvement Agency
Was the smoking cessation programme
implemented in partnership with the PCT
Continue to develop the Healthy Living Project
and investigate the options for the establishment
of a healthy living centre
Total number of swims and visits per 1000
population to the Brentwood Centre and Shenfield
Sports Centre
The net cost per swim or visit.
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
100%
80%
838
833
861
715
Yes
Yes
Yes
Yes
Yes
Yes
7,812
7,850
7,495
£0.42
£0.41
£0.61
100%
N/A
N/A
N/A
N/A
N/A
06/07 100%
07/08 100%
08/09 100%
09/10 100%
06/07 330
07/08 800
08/09 830
09/10 860
06/07 Yes
06/07 Yes
06/07 8,250
07/08 7,800
08/09 7,850
09/10 7,900
06/07 0.85
07/08 0.45
08/09 0.50
09/10 0.55
Brentwood Borough Council | Corporate Performance Plan 2007-2008
35
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
HL 13.
LPI
HL 14.
LPI
HL 15.
LPI
HL 16.
LPI
HL 17.
LPI
HL 18.
LPI
Did the Brentwood Centre retain accreditation
under the Sports Council’s Quest Award?
The number of playgrounds reaching national
standards for local equipped play areas for quality
and safety according to the Audit Commission.
Number of rounds of golf played
The number of concessionary users of the
Brentwood Centre per year
Was a Junior GP Referral Programme
introduced and Active Lifestyles for Young People
continued?
The percentage of visitors with discount cards for
‘disadvantaged’? – Facility Score
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
Yes
Yes
Yes
15/55%
13/48%
12/44%
30,251
35,487
38,311
29,414
24,845
36,250
Yes
Yes
16.5
10
N/A
N/A
N/A
N/A
N/A
14
06/07 Yes
07/08 Yes
08/09 Yes
09/10 Yes
06/07 19
07/08 17
08/09 18
09/10 19
06/07 45,000
07/08 31,000
08/09 31,500
09/10 32,000
06/07 19,000
07/08 29,500
08/09 30,000
09/10 30,500
06/07 Yes
06/07 N/A
07/08 16.5
08/09 17.5
09/10 18.5
Brentwood Borough Council | Corporate Performance Plan 2007-2008
36
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
HL 19.
LPI
HL 20.
LPI
HL 21.
LPI
HL 22.
LPI
HL 23.
LPI
HL 24.
LPI
The percentage of visitors aged between 11 and
19 – Facility Score
The percentage of visitors from BME Groups –
Facility Score
The percentage of visitors from disabled people
under 60 years – Facility Score
The percentage of visitors from disabled people
over 60 years – Facility Score
The number of bookings for Community Halls
during the year
The number of Youth Arts Partnership
participants/activities during the year
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
1.01
1.5
2.64
0.7
0.69
0.58
0.15
0.16
4,275
4199
4190
3540/5
1350/3
700/4
1.0
3.0
1.03
0.24
N/A
N/A
06/07 N/A
07/08 1
08/09 1
09/10 1
06/07 N/A
07/08 1
08/09 1
09/10 1
06/07 N/A
07/08 1
08/09 1
09/10 1
06/07 N/A
07/08 0.15
08/09 0.15
09/10 0.15
06/07 3,500
07/08 4,300
08/09 4,350
09/10 4,400
06/07 1000/7
07/08 3600/5
08/09 3650/5
09/10 3700/5
Brentwood Borough Council | Corporate Performance Plan 2007-2008
37
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
HL 25.
BVPI 170 A
HL 26.
BVPI 170 B
HL 27.
BVPI 170 C
HL 28.
LPI
HL 29.
LPI
HL 30.
LPI
The number of visits to/usage’s of museums per
1,000 population.
The number of these visits that were in person per
1,000 population.
The number of pupils visiting museums and
galleries in organised school groups
Number of physical activity initiatives undertaken
in this year compared to that of the previous year.
The number of improvements/new facilities
introduced by the Brentwood Leisure Trust
Was an Open Space Strategy for the Borough
developed?
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
20.01
11.69
15.12
11.93
11.69
15.0
121
51
127
1
3
N/A
5
4
5
Yes
952
523
8156
N/A
N/A
N/A
06/07 10
07/08 15
08/09 17
09/10 20
06/07 10
07/08 11
08/09 12
09/10 13
06/07 145
07/08 150
08/09 155
09/10 160
06/07 1
07/08 2
08/09 3
09/10 4
06/07 4
07/08 4
08/09 4
09/10 4
06/07 Yes
Brentwood Borough Council | Corporate Performance Plan 2007-2008
38
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
HL 31
LPI
HL 32
LPI
HL 33
LPI
HL 34
LPI
HL 35.
LPI
HL 36.
LPI
HL 37
LPI
HL 38
LPI
Was the Warley Country Park Cycle Path
resurfaced?
Investigate the opportunities for a redevelopment
scheme for King George’s Playing Fields in part-
nership with the Golf Club and the Brentwood
Rugby Football Club
Develop and implement a scheme to provide a
new play area on Hutton Recreation Ground
Prepare a play policy and carry out a play audit in
preparation for making a bid for Big Lottery Play
Funding
The number of open space, footpath and
bridleway improvements implemented as a
percentage of those due to be implemented.
Did the Council asist the Billericay, Brentwood and
Wickford PCT in the redevelopment of the
Brentwood Community Hospital?
Was the new HMO Licensing provisions as
required by the Housing Act 2004 introduced?
Were joint visits carried out with responsible
authorities where appropriate, to ensure effective
implementation of the Licensing Act 2003?
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2006/2007
Yes
Yes
Yes
Yes
100%
100%
100%
Yes
Yes
Yes
Yes
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 100%
06/07 Yes
06/07 Yes
06/07 Yes
Brentwood Borough Council | Corporate Performance Plan 2007-2008
39
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
HL 39.
LPI
HL 40.
LPI
HL 41.
LPI
HL 42.
LPI
HL 43.
LPI
HL 44.
LPI
HL 45.
LPI
HL 46.
LPI
HL 47.
LPI
Were projects undertaken to enable disabled, frail
or elderly people to occupy their own homes,
suitably adapted to their own particular needs?
Was a contribution made to the Health Improvement
Programme in partnership with the PCT?
Was the Fitness for Health Referral Programme
sustained?
Was the Cardiac Rehabilitation Programme
continued?
Was the appointment of a Health Promotion
Manager investigated?
Were physical activity opportunities in sheltered
housing units provided?
Did the Council contribute to the planning/
organisation of the 2012 Olympic Mountain Bike
event at Weald Park?
Did the Council Assist in the further develoment of
the Brentwood Leisure Trust?
Were sporting opportunities for young people
improved and increased?
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
Brentwood Borough Council | Corporate Performance Plan 2007-2008
40
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
HL 48.
LPI
HL 49.
LPI
HL 50.
LPI
HL 51.
LPI
HL 52.
LPI
HL 53.
LPI
HL 54.
LPI
HL 55.
LPI
HL 56.
BVPI 119A
Were sport schemes and physical activity
programmes for the over 60’s developed?
Was a new Sports Development Strategy
prepared?
Was the Alchemy film and music project in
partnership with the Royal Philharmonic Orchestra
organised?
Was the establishment of a local Arts Cinema
Club supported?
Was the ‘Brentwood’s Talented 100’ scheme
continued and a similar club based scheme
introduced?
Was a new Young People’s Strategy prepared?
Was the Silver Surfer scheme for developing IT
awareness for older people implemented?
Was the redevelopment of the former Duchess of
Kent building in Warley enabling the relocation of
the Avenue Road Doctors Surgery progressed?
Percentage of people satisfied with Sports/Leisure
facilities
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2003/2004
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
69%
56%
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
63%
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 65%
09/10 70%
Brentwood Borough Council | Corporate Performance Plan 2007-2008
41
HL 57.
BVPI 119B
HL 58.
BVPI 119C
HL59.
BVPI 119D
HL 60.
BVPI 119E
Percentage of people satisfied with Libraries
Percentage of people satisfied with Museums
Percentage of people satisfied with
Theatres/Concert Halls
Percentage of people satisfied with Parks and
Open Spaces
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
81%
N/A
19%
15%
40%
31%
87%
82%
77%
51%
53%
78%
06/07 N/A
09/10 83%
06/07 19%
09/10 21%
06/07 65%
09/10 45%
06/07 85%
09/10 89%
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
Brentwood Borough Council | Corporate Performance Plan 2007-2008
42
Brentwood Borough Council | Corporate Performance Plan 2007-2008
43
Clean, Green andSustainable Environment
Brentwood Borough Council | Corporate Performance Plan 2007-2008
44
C o n t e n t sC l e a n , G r e e n a n d S u s t a i n a b l e E n v i r o n m e n t
The Council's strategic objective in respect of Clean, Green and Sustainable Environment is:To preserve the environment and visual amenity of the Borough in a sustainable way making provision for appropriate
housing, employment and other development and to promote the minimisation, re-use and recycling of wasteThe Council’s priorities for 2007/2008 related to relevant Corporate Strategic Plan objectives are as follows:
Corporate Strategic Plan
Objective
Increase conservation and
sustainability within the
Borough
Enhance the environmental
quality of the Borough for current
and future generations
Preserve the environment and
visual amenity of the Borough
through the maintenance of
parks, trees, verges and open
spaces
2007/2008 Priorities/Actions
� Develop a Sustainable Energy Strategy and action plan for the Council to reduce the authority’s
‘carbon footprint’
� Commence a programme of Conservation Area Character Appraisals
� Implement the environmental sustainability document as developed by the Brentwood LSP Working
Group
� Encourage sustainability in new housing and other developments within the Council’s sphere of influence
� Organise an environmentally themed business conference
� Continue the Cleaner Greener Brentwood initiative
� Introduce a pilot scheme for the removal of graffiti from private residential property
� Seek sustainable environmental improvements to the main gateways into Brentwood, particularly
the M25/A12/A1023 gateway
� Progress the Gateway sculpture project in association with other partners
� Prepare an Air Quality Action Plan for the designated AQMA’s
� Explore the opportunities for a comprehensive redevelopment of the Keys area, Warley
� Improve performance on the determination of Planning applications
� Progress work on the new Local Development Framework taking policies which continue to protect
the Borough's Green Belt
� Complete the study of landscape character in the Borough
� Develop an Open Space Strategy for the Borough
� Undertake parks and countryside improvements with scout volunteers through the ‘Starburst’ project
Brentwood Borough Council | Corporate Performance Plan 2007-2008
45
C l e a n , G r e e n a n d S u s t a i n a b l e E n v i r o n m e n t
2007/2008 Priorities/Actions
� Increase domestic waste recycling rates to achieve Brentwood’s statutory recycling target
� Introduce a single kerbside collection scheme for paper, cardboard, can and plastics
� Introduce pilot recycling bins in the High Street
� Undertake a comprehensive ‘Clean Sweep’ litter campaign throughout the Borough
� Contribute to the development of a long term Waste Disposal Strategy for the County
� Continue to seek the County Council’s implementation of the junction improvement scheme at the
western end of Brentwood High Street
� Continue to seek the implementation by the County Council of other High Street improvements
arising from the Brentwood High Street Traffic Study
� Continue to progress amendments to the Multi Storey, William Hunter Way and Chatham Way car
parks in association with emerging development proposals.
� Undertake a review of the residents parking scheme
� Progress the project to relocate civil parking enforcement department to the multi storey car park
� Meet as far as is practically possible the County Council’s expectations with regard to the Highways
Local Service Agreement.
� Investigate the opportunities for 20mph speed limits in appropriate residential areas
� Continue to investigate other traffic calming measures in residential areas
� Contribute to the achievement of the LSP’s Environment & Sustainable Development objectives
Corporate Strategic Plan
Objective
Increase the minimisation,
reuse and recycling of waste
and the sustainable disposal
of waste from all sources
Reduce Town Centre traffic
congestion
Improve the condition of local
roads and footways
Improve local road safety
Assist the Brentwood Local
Strategic Partnership
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CGS
CGS 1.
LPI
CGS 2.
LPI
CGS 3.
LPI
CGS4.
LPI
CGS 5.
LPI
CGS 6.
LPI
CLEAN GREEN AND SUSTAINABLE
ENVIRONMENT
Did the Council update it’s Local Agenda 21
Strategy?
Was planning permission granted for a sensitive
residential development of the former St Charles
Youth Treatment Centre site?
Did the Council help to assist in the minimisation
of the impact of the proposed Crossrail
development on the Borough and its residents?
Was a series of open space improvements and
enhancements undertaken around the Borough?
Was the frequency and coverage improvements of
the Cleaner, Greener Brentwood initiative
continued?
Was a study of landscape character completed in
the Borough?
2006/2007
2005/2006
2004/2005
2006/2007
2006/2007
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
NoNo
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
N/A
N/A
N/A
N/A
N/A
N/A
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
Brentwood Borough Council | Corporate Performance Plan 2007-2008
46
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CGS 7.
LPI
CGS 8.
BVPI 106
CGS 9.
BVPI 109A
CGS 10.
BVPI 109B
CGS 11.
BVPI 109C
CGS 12.
BVPI 204
The number of days per year that a summer time
monitoring noise service was operated on Friday
and Saturday nights.
Percentage of new homes built on previously
developed land.
Percentage of “major” applications determined
within 13 weeks.
Percentage of “minor” applications determined
within 8 weeks.
Percentage of “other” applications determined
within 8 weeks.
The percentage of appeals allowed against the
authority’s decision to refuse planning applications
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
40
38
38
100%
100%
87.65%
43.48%
61.54%
80%
45.9%
69.0%
75.18%
79.28%
89.73%
91.17%
52.54%
34.0%
29.27%
N/A
96.47%
75%
81%
92%
25%
06/07 38
07/08 40
08/09 40
09/10 40
06/07 93%
07/08 94%
08/09 95%
09/10 96%
06/07 65%
07/08 66%
08/09 67%
09/10 68%
06/07 80%
07/08 81%
08/09 82%
09/10 83%
06/07 90%
07/08 80%
08/09 85%
09/10 90%
06/07 40%
07/08 42%
08/09 43%
09/10 44%
Brentwood Borough Council | Corporate Performance Plan 2007-2008
47
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CGS 13.
BVPI 205
CGS 14.
BVPI 219 A
CGS 15.
BVPI 219 B
CGS 16.
BVPI 219 C
CGS 17.
LPI
CGS 18.
LPI
Score against quality of service checklist
Total number of conservation areas in the local
authority area
Percentage of conservation areas in the local
authority area with an up to date character
appraisal
Percentage of conservation areas with published
management proposals
The percentage of standard searches carried out
in 10 working days.
The percentage of Building Regulation full plan
applications decided within the statutory period
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
89%
89%
89%
13
13
2/15%
0%
2/15%
0%
100%
100%
100%
100%
99.67%
99.5%
100%
95%
N/A
31%
7.7%
N/A
N/A
06/07 94%
07/08 94%
08/09 94%
09/10 100%
06/07 13
07/08 13
08/09 13
09/10 13
06/07 2
07/08 3
08/09 4
09/10 5
06/07 2
07/08 3
08/09 4
09/10 5
06/07 100%
07/08 100%
08/09 100%
09/10 100%
06/07 100%
07/08 100%
08/09 100%
09/10 100%
Brentwood Borough Council | Corporate Performance Plan 2007-2008
48
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CGS 19.
LPI
CGS 20.
LPI
CGS 21.
BVPI 82A (i)
CGS 22.
BVPI 82 A (ii)
CGS 23.
BVPI 82B (i)
CGS 24.
BVPI 82B (ii)
The percentage of Building Notices acknowledged
within 5 working days of receipt
Did the local authority prepare an Air Quality
Action Plan for the designated AQMA’s?
Percentage of the total tonnage of household
waste arisings which have been sent by the
Authority for recycling.
Total tonnage of household waste arisings which
have been sent by the Authority for recycling
Percentage of the total tonnage of household
waste sent by the Authority for composting or
treatment by anaerobic digestion
The tonnage of household waste sent by the
Authority for composting or treatment by
anaerobic digestion.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
88%
98.06%
97.4%
No
Yes
19.82%
16.92%
13.73%
5753.00
4940.80
11.37%
9.69%
10.55%
3300.00
2831.92
N/A
N/A
20.87%
15126
13.05%
8770
06/07 100%
07/08 100%
08/09 100%
09/10 100%
06/07 Yes
06/07 20.0%
07/08 22.5%
08/09 23.5%
09/10 24.0%
06/07 4900
07/08 5300
08/09 5500
09/10 5700
06/07 12.0%
07/08 12.5%
08/09 13.0%
09/10 13.5%
06/07 3200
07/08 3400
08/09 3600
09/10 3800
Brentwood Borough Council | Corporate Performance Plan 2007-2008
49
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CGS 25.
BVPI 84 A
CGS 26.
BVPI 84 B
CGS 27.
LPI
CGS 28.
LPI
CGS 29.
LPI
CGS 30.
BVPI 86
Kg of household waste collected per head.
Percentage change from the previous financial
year in the number of Kg of household waste
collected per head of the population.
The tonnage of paper from the separated
household kerbside collection service, sent for
recycling
The tonnage of green waste from the dedicated
household kerbside collection service, sent for
composting
The tonnage of glass from the kerbside collection
service
Cost of waste collection per household.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
407.18kg
416.35kg
402.45kg
-2.2%
4.96%
3205.74
2989.16
2840.88
3000.30
2831.92
2949.80
1747.40
1546.09
N/A
£40.45
£39.48
£39.89
393kg
-3.74%
N/A
N/A
N/A
£39.48
06/07 350kg
07/08 400kg
08/09 380kg
09/10 360kg
06/07 4%
07/08 -2%
08/09 -3%
09/10 -4%
06/07 3000
07/08 3200
08/09 3400
09/10 3600
06/07 3200
07/08 3400
08/09 3600
09/10 3800
06/07 1400
07/08 1800
08/09 1900
09/10 2000
06/07 £40
07/08 £40
08/09 £40
09/10 £40
Brentwood Borough Council | Corporate Performance Plan 2007-2008
50
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CGS 31.
LPI
CGS 32.
LPI
CGS 33.
BVPI 91 A
CGS 34.
BVPI 91 B
CGS 35.
LPI
CGS 36.
LPI
Number of collections missed per 100,000
collections of household waste.
The percentage of missed collections put right by
the end of the next working day
Percentage of population resident in the
authority’s area served by a kerbside collection of
recyclables.
Percentage of households resident in the
authority’s area served by kerbside collection of at
least two recyclables.
The percentage of reported instances of graffiti
within the streetscene removed within 5 working
days.
The average time in calendar days taken to
remove fly tips.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
17
45.11
40.33
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
0.74 days
0.58 days
0.342 days
N/A
N/A
100%
100%
N/A
N/A
06/07 10
07/08 9
08/09 8
09/10 7
06/07 100%
07/08 100%
08/09 100%
09/10 100%
06/07 100%
07/08 100%
08/09 100%
09/10 100%
06/07 100%
07/08 100%
08/09 100%
09/10 100%
06/07 100%
07/08 100%
08/09 100%
09/10 100%
06/07 0.3
07/08 0.3
08/09 0.3
09/10 0.3
Brentwood Borough Council | Corporate Performance Plan 2007-2008
51
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CGS 37.
LPI
CGS 38.
BVPI 200 A
CGS 39.
BVPI 200 B
CGS 40.
BVPI 200 C
CGS 41.
BVPI 199 A
CGS 42.
BVPI 199 B
The number of reported incidents that require
attention and have received it in the following
categories: Fly Tipping; Dog Fouling; Weed
Growth; Full Litter Bins; Full Recycling Centres.
Did the local authority submit the Local
Development Scheme (LDS) and thereafter
maintain a 3 year rolling programme?
Has the local planning authority met the
milestones which the current Local Development
Scheme (LDS) sets out?
Did the Local Authority publish an annual
monitoring report by the December of the last
year.
Proportion of relevant land and highways
assessed as having combined deposits of litter
and detritus
The proportion of relevant land and highways from
which unacceptable levels of graffiti are visible.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
567
688
1005
Yes
Yes
No
No
Yes
Yes
14%
11%
7%
3%
2%
N/A
N/A
N/A
N/A
9%
1%
06/07 1050
07/08 600
08/09 700
09/10 800
06/07 Yes
07/08 Yes
08/09 Yes
09/10 Yes
06/07 Yes
07/08 Yes
08/09 Yes
09/10 Yes
06/07 Yes
07/08 Yes
08/09 Yes
09/10 Yes
06/07 13%
07/08 12%
08/09 11%
09/10 9%
06/07 2%
07/08 1.5%
08/09 1.5%
09/10 1.5%
Brentwood Borough Council | Corporate Performance Plan 2007-2008
52
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CGS 43.
BVPI 199 C
CGS 44.
BVPI 199 D
CGS 45.
BVPI 218 A
CGS 46.
BVPI 218 B
CGS 47.
LPI
CGS 48.
LPI
The proportion of relevant land and highways from
which unacceptable levels of fly posting are visible.
The year on year reduction in total number of
incidents and increase in total number of
enforcement actions taken to deal with fly tipping.
Percentage of new reports of abandoned vehicles
investigated within 24 hrs of notification.
Percentage of abandoned vehicles removed
within 24 hours from the point at which the
Authority is legally entitled to remove the vehicle.
Has the Borough Council ensured that the County
Council has implemented the junction improve-
ment scheme at the Western end of Brentwood
High Street, which was a result of the Brentwood
High Street Traffic Study?
The number of PCN payments received in a given
period expressed as a percentage of the number
of PCNs issued during the same period.
The percentage of Appeal Statements to the
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2006/2007
2005/2006
0%
0%
3
N/A
68.53%
NIL
51.43%
NIL
No
83%78.9%
NIL
N/A
96%
95%
N/A
N/A
06/07 0%
07/08 0%
08/09 0%
09/10 0%
06/07 3
07/08 2
08/09 1
09/10 1
06/07 34%
07/08 85%
08/09 86%
09/10 87%
06/07 46%
07/08 60%
08/09 65%
09/10 70%
06/07 Yes
06/07 79%07/08 82%
08/09 85%
09/10 86%
Brentwood Borough Council | Corporate Performance Plan 2007-2008
53
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CGS 49.
LPI
CGS 50.
LPI
CGS 51.
LPI
CGS 52.
LPI
CGS 53.
LPI
CGS 54.
LPI
CGS 55.
LPI
National Parking Adjudication Service submitted
by the due date.
The number of concessionary bus passes and
railcards issued.
The total cost of concessionary bus passes and
railcards per user
Continue to seek the provision of a new local
cinema facility as part of the proposed
redevelopment of land at William Hunter Way
Progress the proposals for a mixed
retail/leisure/residential development of land at
William Hunter Way, Brentwood in line with the
Council’s agreed Planning Brief
Encourage sustainability in new housing and other
developments within the Council’s sphere of
influence
Launch the garden maintenance scheme for
vulnerable adults
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2006/2007
2006/2007
2006/2007
100%
100%
88285403
5191
£58.75
£55.15
£43.39
Yes
Yes
Yes
Yes
N/A
N/A
N/A
N/A
N/A
N/A
N/A
06/07 100%
07/08 100%
08/09 100%
09/10 100%
06/07 4900
07/08 8800
08/09 9000
09/10 9200
06/07 £110.00
07/08 £65.00
08/09 £70.00
09/10 £75.00
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
Brentwood Borough Council | Corporate Performance Plan 2007-2008
54
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CGS 56.
LPI
CGS 57.
LPI
CGS 58.
LPI
CGS 59.
LPI
CGS 60.
LPI
CGS 61.
LPI
CGS 62.
LPI
CGS 63.
LPI
Implement the environmental sustainability
document as developed by the Brentwood LSP
Working Group
Has the Borough Council ensured that the County
Council has implemented other High Street
improvements arising from the Brentwood High
Street Traffic Study?
Meet as far as is practically possible the County
Council’s expectations with regard to the
Highways Local Service Agreement
Introduce a fortnightly kerbside collection scheme
for cardboard
Investigate the possibilities available to collect
plastic recyclables
Undertake a comprehensive litter campaign
throughout the Borough
Contribute to the development of a long term
Waste Disposal Strategy for the County
Progress amendments to the Multi Storey, William
Hunter Way and Chatham Way car parks in
association with emerging development proposals
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
Brentwood Borough Council | Corporate Performance Plan 2007-2008
55
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CGS 64.
LPI
CGS 65.
LPI
CGS 66.
LPI
CGS 67.
LPI
CGS 68.
LPI
CGS 69.
BVPI 89
CGS 70.
BVPI 90A
CGS 71.
BVPI 90B
CGS 72.
BVPI 111
Undertake an operational review of civil parking
enforcement
Investigate the opportunities for 20mph speed
limits in appropriate residential areas
Investigate other traffic calming measures in
residential areas
Seek a partnership with the rail operator to link rail
station security cameras with the Council’s CCTV
system
Upgrade the Council’s CCTV system to digital
recording technology
Percentage of people satisfied with cleanliness
standards
Percentage of people satisfied with household
waste collection
Percentage of people satisfied with recycling
facilities
Percentage of those making a planning
application satisfied with Planning Services
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
2006/2007
2003/2004
Yes
Yes
Yes
Yes
Yes
78%
67%
84%
84%
82%
64%
72%
78%
N/A
N/A
N/A
N/A
N/A
73%
85%
75%
TBA
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 72%
09/10 80%
06/07 88%
09/10 85%
06/07 75%
09/10 84%
06/07 84%
09/10 TBA
Brentwood Borough Council | Corporate Performance Plan 2007-2008
56
Community SafetyBrentwood Borough Council | Corporate Performance Plan 2007-2008
57
Brentwood Borough Council | Corporate Performance Plan 2007-2008
58
C o n t e n t sC o m m u n i t y S a f e t y
The Council's strategic objective for Community Safety is:
To make Brentwood an even safer place in which to live and work by reducing priority crime and disorder problems
The Council’s priorities for 2007/2008 related to relevant Corporate Strategic Plan objectives are as follows:
Corporate Strategic Plan
Objective
Ensure an effective Crime
and Disorder Strategy
Reduce the incidence of
crime and disorder occurring
in the Borough
Reduce the level of actual
and reported anti social
behaviour
2007/2008 Priorities/Actions
� Publicise the Crime and Disorder Strategy 2005-2008 and the activities of the Crime and Disorder
Reduction Partnership
� Seek local business sponsorship of appropriate crime and disorder initiatives.
� Ensure the Crime and Disorder Reduction Partnership complies with the new duties and
responsibilities imposed by the Crime & Disorder Act Review/Police & Justice Act 2006
� Contribute to the Essex Police target of reducing crime and disorder by 15% by 2008
� Upgrade the Council’s CCTV system to digital recording technology
� In partnership with One Rail, seek to link rail station security cameras with the Council’s upgraded
CCTV system
� Contribute to the Specialist Domestic Violence Court pilot in Basildon, Brentwood & Thurrock this year
to ensure better protection for victims and bring more offenders to justice
� Inform and implement the new Gambling legislation
� Issue Acceptable Behaviour Contracts and stand alone Anti Social Behaviour Orders where necessary
and appropriate to stop offending
� Deliver the final year of the Woodland Avenue Safety Partnership Initiative
� Work with Essex Police, British Transport Police and One Rail to reduce the anti-social behaviour
issues in and around the vicinity of Brentwood and Shenfield Stations
� Provide summertime Friday and Saturday night noise callout service
Brentwood Borough Council | Corporate Performance Plan 2007-2008
59
C o n t e n t sC o m m u n i t y S a f e t y
2007/2008 Priorities/Actions
� Work with Essex Police on the delivery of their Neighbourhood Action Panels and Joint Action
Groups
� Continue to make selective use of the prohibition of drinking in public places Order
� Contribute to the achievement of the LSP’s Community Safety objectives
Corporate Strategic Plan
Objective
Improve the level and
effectiveness of community
policing
Reduce under age drinking
Assist the Brentwood Local
Strategic Partnership
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CS
CS 1.
BVPI 126
CS 2.
BVPI 127A
CS 3.
BVPI 127B
CS 4.
BVPI 128
CS 5.
BVPI 174
CS 6.
BVPI 175
COMMUNITY SAFETY
Domestic burglaries per 1000 households
Violent crimes per year per 1000 population in
the Local Authority area
Robberies per year, per 1000 population in the
Local Authority area
Vehicle crimes per 1000 population
The number of racial incidents recorded by the
authority per 100,000 population.
The percentage of racial incidents that resulted in
further action.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
9.42
11.00
10.08
10.11
12.91
14.20
0.73
0.73
10.73
13.72
12.99
8.46
4.27
15.82
100%
100%
100%
6.4
12.4
0.3
7.3
N/A
100%
06/07 8
07/08 8
08/09 8
09/10 8
06/07 13.5
07/08 13.0
08/09 12.5
09/10 12.0
06/07 0.72
07/08 0.70
08/09 0.67
09/10 0.65
06/07 9
07/08 8
08/09 7
09/10 6
06/07 NIL
07/08 NIL
08/09 NIL
09/10 NIL
06/07 100%
07/08 100%
08/09 100%
09/10 100%
Brentwood Borough Council | Corporate Performance Plan 2007-2008
60
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CS 7.
BVPI 225
CS 8.
BVPI 226A
CS 9.
BVPI 226B
CS 10.
BVPI 226C
CS 11.
LPI
CS 12.
LPI
The percentage of actions achieved to assess the
overall provision and effectiveness of local authority
services designed to help victims of domestic
violence and prevent further domestic violence.
Total amount spent by Local Authority on Advice
and Guidance services provided by external
organisations.
Percentage of monies spent on advice and
guidance services provision which was given to
organisations holding the CLS Quality Mark at
‘General Help’ Level and above.
Total amount spent on Advice and Guidance in
the areas of housing, welfare benefits and
consumer matters which is provided directly by
the authority to the public.
The number of ASBOs issued in 2006-07.
(i) The number of Acceptable Behaviour
Contracts agreed
(ii) The number of young people prevented
from offending by agreeing Acceptable
Behaviour Contracts in 2006-07
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
2006/2007
2005/2006
82%
82%
N/A
N/A
N/A
N/A
N/A
N/A
2
1
22/15
14/9
N/A
N/A
N/A
N/A
N/A
N/A
06/07 84%
07/08 86%
08/09 88%
09/10 90%
06/07 N/A
07/08 N/A
08/09 N/A
09/10 N/A
06/07 N/A
07/08 N/A
08/09 N/A
09/10 N/A
06/07 N/A
07/08 N/A
08/09 N/A
09/10 N/A
06/07 2
07/08 3
08/09 4
09/10 5
06/07 15
07/08 16
08/09 17
09/10 18
Brentwood Borough Council | Corporate Performance Plan 2007-2008
61
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CS 13.
LPI
CS 14.
LPI
CS 15.
LPI
CS 16
LPI
CS 17
LPI
CS 18
LPI
CS 19
LPI
The percentage of actions contained in the action
plans for which the Borough Council is the named
lead agency carried out that should be carried out
The percentage of CCTV cameras forming the
Borough wide surveillance system that are
operational
The number of children attending the “Crucial
Crew” event during the year compared with the
number in the previous year.
Publicise the Crime and Disorder Strategy 2005-
2008 and the activities of the Crime and Disorder
Reduction Partnership
Provide Chairmanship and co-ordination of the
Crime and Disorder Reduction responsible
Authorities Leadership Group
Seek local business sponsorship of appropriate
crime and disorder initiatives
Contribute to the work and activities of other
Action Plan Sub Groups
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2006/2007
2006/2007
2006/2007
100%
100%
86%
98%
98%
98%
825
830
820
Yes
Yes
Yes
Yes
N/A
N/A
N/A
N/A
N/A
N/A
N/A
06/07 100%
07/08 100%
08/09 100%
09/10 100%
06/07 100%
07/08 100%
08/09 100%
09/10 100%
06/07 860
07/08 780
08/09 800
09/10 820
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
Brentwood Borough Council | Corporate Performance Plan 2007-2008
62
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CS 20
LPI
CS 21
LPI
CS 22
LPI
CS 23
LPI
Contribute to the Essex Police target of reducing
crime and disorder by 15% by 2008
Explore the opportunities to acquire more mobile
CCTV cameras
Implement the Crime Concern project for the
Woodland Avenue Area
Work with the Police to ensure the successful
implementation of the new neighbourhood policing
arrangements
2006/2007
2006/2007
2006/2007
2006/2007
Yes
Yes
Yes
Yes
N/A
N/A
N/A
N/A
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
Brentwood Borough Council | Corporate Performance Plan 2007-2008
63
Brentwood Borough Council | Corporate Performance Plan 2007-2008
64
EnterpriseBrentwood Borough Council | Corporate Performance Plan 2007-2008
65
Brentwood Borough Council | Corporate Performance Plan 2007-2008
66
C o n t e n t sE n t e r p r i s e
The Council's strategic objective for Enterprise is:
To ensure a prosperous and vibrant local economy
The Council’s priorities for 2007/2008 related to relevant Corporate Strategic Plan objectives are as follows:
Corporate Strategic Plan
Objective
Ensure a sound economic base
for the Brentwood Borough
Facilitate the creation of new
businesses
Assist in the provision of advice
and guidance for local businesses
Work in partnership with
the business community, and
business support agencies
2007/2008 Priorities/Actions
� Progress the proposals for a mixed retail/leisure/residential redevelopment of land at William
Hunter Way Brentwood in line with the Council’s agreed Planning Brief
� Complete market research on local business profiles
� Review the Council’s Economic Development Strategy in the context of the ongoing works of the
Local Development Framework and the Economics Futures Study
� Take forward the findings of the “Economic Futures” study, prepared by consultants in February
2006, through the Local Development Framework and Economic Development Strategy
� Exploit the economic opportunities for Brentwood associated with the 2012 Olympics
� Investigate opportunities to meet demand for smaller business premises for start-up businesses.
� Prepare and publish a new Brentwood Business Directory
� Contribute to the activities of the Heart of Essex Business Group
� Further develop ‘Vision for Business’ magazine and encourage business input
� Assist with the implementation of the new ‘smoke free’ legislation
� Attract business participation in and sponsorship of local projects and initiatives
� Organise the annual Business in the Community Conference and Exhibition
� Contribute to the work of the Brentwood Chamber of Commerce, the Federation of Small
Businesses and the Brentwood Town Centre Partnership
� Contribute and participate in the activities of the Mid-Essex Enterprise Agency
Brentwood Borough Council | Corporate Performance Plan 2007-2008
67
C o n t e n t sE n t e r p r i s e
2007/2008 Priorities/Actions
� Organise the Christmas “Lighting Up Brentwood” event, underpinned by local business support
and sponsorship
� Promote business participation in the Community Pride and Environment Awards
� Contribute to the achievement of the LSP’s Economic Development & Local Economy
Development objectives
� Encourage business sponsorship of LSP activities
Corporate Strategic Plan
Objective
Engender a sense of Civic
pride amongst the local
business community
Assist the Brentwood Local
Strategic Partnership
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
E
E 1.
LPI
E 2.
LPI
E 3.
LPI
E 4.
LPI
E 5.
LPI
E 6.
LPI
ENTERPRISE
Produce and consult on a new Economic
Development Strategy for the Borough
Was a business networking conference organised
with local business leaders?
The number of business consultation meetings
held in the year
Was a new business directory published?
The value of business sponsorship achieved
during the year for community initiatives?
The value and number of local businesses in
support of the Christmas “Lighting Up Brentwood”
event?
2006/2007
2005/2006
2004/2005
2006/20072005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
No
No
Achieved
Yes
Yes
Yes
6
4
1
Yes
Yes
Yes
£170,000
£155,000
£19,500/35
£16,500/40
N/A
N/A
N/A
N/A
N/A
N/A
06/07 Achieve
07/08 Achieve
08/09 Achieve
09/10 Achieve
06/07 Yes
07/08 Yes
08/09 Yes
09/10 Yes
06/07 4
07/08 5
08/09 6
09/10 7
06/07 Yes
07/08 Yes
08/09 Yes
09/10 Yes
06/07 £110k
07/08 £120k
08/09 £130k
09/10 £ 140k
06/07 £16k/40
07/08 £16k/40
08/09 £16k/40
09/10 £ 16k/40
Brentwood Borough Council | Corporate Performance Plan 2007-2008
68
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
E 7.
LPI
E 8.
LPI
E 9.
LPI
E 10.
LPI
E 11.
LPI
E 12.
LPI
E 13.
LPI
E 14.
LPI
E 15.
LPI
Undertake market research on local business
profiles
Take forward the findings of the ‘Economic
Futures’ study, prepared by consultants in Feb
2006, through the Local Development Framework
& Economic Development Srategy
Exploit the economic opportunities for Brentwood
associated with the 2012 Olympics
Investigate opportunities to meet demand for
smaller business premises for start-up businesses
Contribute to the Heart of Essex Business Group
Further develop Vision for Business
Attract business participation in and sponsorship
of local projects and initiatives
Organise the annual Business in the Community
Conference and Exhibition
Contribute to the activities of the Heart of Essex
Business Conference and Exhibition
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
2006/2007
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
Brentwood Borough Council | Corporate Performance Plan 2007-2008
69
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
E 16.
LPI
E 17.
LPI
E 18.
LPI
E 19.
LPI
Contribute to the work of the Brentwood Chamber
of Commerce, the Federation of Small Businesses
and the Brentwood Town Centre Partnership
Adopt the Small Business Friendly Concordat and
reflect local business interests in the Council’s
new Procurement Strategy
Produce promotional DVD for the Borough
showcasing local business potential to include
contributions from local business community
representatives
Promote business participation in the Community
Pride and Environment schemes
2006/2007
2006/2007
2006/2007
2006/2007
Yes
Yes
Yes
Yes
N/A
N/A
N/A
N/A
06/07 Yes
06/07 Yes
06/07 Yes
06/07 Yes
Brentwood Borough Council | Corporate Performance Plan 2007-2008
70
Brentwood Borough Council | Corporate Performance Plan 2007-2008
71
Corporate Health
Brentwood Borough Council | Corporate Performance Plan 2007-2008
72
C o r p o r a t e H e a l t h
A number of Performance Indicators
relate to matters of general corporate
health and council resources and,
again, there is a mixture of indicators
set nationally and those set locally by
the Council.
The corporate health indicators relate to
matters such as:
� Community Strategies
� Equality and Diversity
� Customer Satisfaction with Services
� Complaint Handling
� Turnout at Elections
� Staffing Matters
� Access to Buildings
� Budgets and Income
� Council Tax and NNDR Collection
Rates
These issues do not sit within specific
Strategic Objectives contained in the
Community Plan, but are nonetheless
important indicators of performance.
They are therefore reported separately
on the pages which follow.
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CH
CH 1.
BVPI 2A
CH 2
BVPI 2B
CH 3.
LPI
CH 4.
LPI
CH 5.
BVPI 11A
CORPORATE HEALTH
The level (if any) of the Equality Standard for
Local Government’ to which the authority
conforms.
The quality of an Authority’s Race Equality
Scheme (RES) and the improvements resulting
from the application.
The number of complaints to an Ombudsman
classified as Maladministration.
The percentage turnout for local elections.
The percentage of Top 5% of earners that are
women.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2003/2004
LEVEL 1
LEVEL 1
LEVEL 1
YES/32%
YES/32%
YES/32%
YES/32%
NIL
NIL
NIL
44.67%
N/A
N/A
14.02%
15.79%
14.3%
13.64%
LEVEL 1
79%
N/A
N/A
42.6%
06/07 LEVEL 1
07/08 LEVEL 2
08/09 LEVEL 3
09/10 LEVEL 3
06/07 47%
07/08 63%
08/09 79%
09/10 79%
06/07 NIL
07/08 NIL
08/09 NIL
09/10 NIL
06/07 38%
07/08 44%
08/09 45%
09/10 46%
06/07 11%
07/08 12%
08/09 14%
09/10 15%
Brentwood Borough Council | Corporate Performance Plan 2007-2008
73
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CH 6.
BVPI 11B
CH 7
BVPI 11C
CH 8.
BVPI 12
CH 9.
BVPI 14
CH 10.
BVPI 15
CH 11.
BVPI 16 A
The percentage of Top 5% of earners from black
and minority ethnic communities
Percentage of the top paid 5% of staff who have a
disability.
The number of working days/shift lost to sickness
absence.
The percentage of employees retiring early
(excluding ill-health retirements) as a percentage
of the total workforce.
The percentage of employees retiring on grounds
of ill-health as a percentage of the total workforce.
The percentage of local authority employees
declaring that they meet the Disability
Discrimination Act 1995, disability definition.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
NIL
NIL
NIL
NIL
NIL
9.16
9.22
7.90
0.91%
1.16%
2.26%
0.30%
0.87%
0.85%
3.48%
3.05%
2.98%
4.3%
5.9%
8.34
0.17%
0.10%
3.86%
06/07 0.53%
07/08 0.54%
08/09 0.55%
09/10 0.56%
06/07 N/A
07/08 N/A
08/09 N/A
09/10 N/A
06/07 8.3
07/08 8.0
08/09 7.8
09/10 7.6
06/07 0.45%
07/08 0.40%
08/09 0.35%
09/10 0.30%
06/07 0.30%
07/08 0.25%
08/09 0.20%
09/10 0.15%
06/07 3.67%
07/08 3.71%
08/09 3.75%
09/10 3.78%
Brentwood Borough Council | Corporate Performance Plan 2007-2008
74
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CH 12
BVPI 16B
CH 13.
BVPI 17A
CH14
BVPI 17B
CH 15.
BVPI 156
CH 16.
LPI
CH 17.
LPI
The percentage of economically active population
in the authority area who are disabled.
The percentage of local authority employees from
minority ethnic communities.
The percentage of the economically active
population from ethnic minority communities
in the local authority area.
The percentage of authority buildings open to the
public in which all public areas are suitable for
and accessible to disabled people.
The Council’s targets for answering the telephone
in seconds and the performance against the target.
The amount of reserves used to support revenue
spending during the year
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
15.58%
15.58%
15.58%
0.78%
1.01%
1.15%
3.57%
3.57%
3.57%
53%
43.75%
37.5%
15 secs
18 secs
16 secs
£0.346m
£0.306m
£0.519m
N/A
4.8%
N/A
84.7%
N/A
N/A
06/07 15.58%
07/08 15.58%
08/09 15.58%
09/10 15.58%
06/07 3.0%
07/08 1.0%
08/09 1.2%
09/10 1.4%
06/07 3.57%
07/08 3.57%
08/09 3.57%
09/10 3.57%
06/07 45%
07/08 60%
08/09 70%
09/10 80%
06/07 16 secs
07/08 15 secs
08/09 14 secs
09/10 13 secs
06/07 £0.300m
07/08 £0.300m
08/09 £0.250m
09/10 £0.200m
Brentwood Borough Council | Corporate Performance Plan 2007-2008
75
Indicator
Ref.
Indicator Description Performance Indicator
Statistics
Top
Quartile
Targets
CH 18.
LPI
CH 19.
BVPI 9
CH 20.
BVPI 10
CH 21.
LPI
CH 22.
BVPI 8
CH 23.
BVPI 3
CH 24.
BVPI 4
The total amount of income achieved during the
year from fees and charges
The proportion of Council Tax collected during the
year
The percentage of non-domestic rates due for
the financial year which were received by the
authority.
The value of debtors at 31st March each year
The percentage of invoices for commercial goods
and services which were paid by the authority
within 30 days of such invoices being received by
the authority.
The percentage of citizens satisfied with the
overall service provided by the Council.
The percentage of those making complaints
satisfied with the handling of those complaints.
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2005/2006
2004/2005
2006/2007
2003/2004
2006/2007
2005/2006
£5.132m
£4.763m
£3.982m
98.3%
98.0%
97.9%
98.8%
99.1%
98.7%
£0.89m
£1.15m
£0.79m
92%
84%
78%
64%
59%
41%
40%
N/A
98.40%
99.3%
N/A
97%
58%
37%
06/07 £4.8m
07/08 £4.9m
08/09 £4.95m
09/10 £5.00m
06/07 98.4%
07/08 98.6%
08/09 98.8%
09/10 99.0%
06/07 99.2%
07/08 99.4%
08/09 99.6%
09/10 99.8%
06/07 £1.12m
07/08 £1m
08/09 £0.9m
09/10 £0.85m
06/07 100%
07/08 96%
08/09 97%
09/10 98%
06/07 63%
09/10 68%
06/07 40%
09/10 45%
Brentwood Borough Council | Corporate Performance Plan 2007-2008
76
Brentwood Borough Council | Corporate Performance Plan 2006-2007
77
Satisfaction Levels
Section3
SATISFACTION SURVEYS
The Government requires local authorities
collect and report on a number of Best Value
Performance Indicators (BVPIs) that explicitly
reflect users’ perceptions of a range of
services provided. These perception-based
performance indicators are collected every
three years.
A General Residents Survey was carried out
to test satisfaction levels with the authority
as a whole, and certain key services. This
General Residents Survey was undertaken
independently on the Council’s behalf by
BMG Research.
The survey involved random sample of
2700 Brentwood residents was drawn from
the electoral register. The survey was
undertaken between October 2006 and
December 2006. The overall response rate
was 44% with 1175 valid replies.
There were broadly two types of question on
the survey:
� Questions dealing with residents’
satisfaction with Council services - these
questions were set by the Government to
obta in in format ion for Best Value
Performance Indicators (BVPIs).
� Questions dealing with Quality of Life
issues. These questions sought to gain
information about residents’ attitudes to
these matters, rather than to obtain a
satisfaction rating.
A series of “Customer Satisfaction Surveys”
were also undertaken in relation to the
Planning Service, the Housing Service and
the Benefits Service.The results from these
various surveys are summarised below.
Overall Satisfaction Survey
There are 10 satisfaction indicators in total
covering:-
� The way the authority runs things
� Complaints handling
� Litter
� Waste
� Cultural and Recreational Services
The following are the survey results in
relation to overall resident satisfaction:-
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C o n t e n t sS a t i s f a c t i o n L e v e l s
2003/04
59%
40%
67%
84%
64%
56%
N/A
15%
31%
82%
2006/07
64%
41%
78%
84%
82%
69%
81%
19%
40%
87%
BVPI
3
4
89
90a
90b
119a
119b
119c
119d
119e
Indicator
Satisfaction with overall service provided by the Council
Satisfaction of complainants with complaints handling
Percentage of people satisfied with cleanliness standards
Satisfaction with household waste collection
Satisfaction with recycling facilities
Satisfaction with Sports/leisure facilities
Libraries
Museums
Satisfaction with Theatres/Concert Halls
Parks and Open Spaces
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79
S a t i s f a c t i o n L e v e l s
The Council is delighted that overall
satisfaction for the Council's services
increased from 59% in 2003/04 to 64% in
2006/07. This overall resident satisfaction
rating is the best in the whole of Essex and
amongst the highest in the whole country.
The Council also saw the best public
satisfaction ratings in relation to
cleanliness of the streets; sports and
leisure facilities; and parks and open
spaces. The Council also scored very
highly on satisfaction with recycling
facilities.
The results are showing a significant
improvement since the last survey in
2003/04. Furthermore, Brentwood’s
satisfaction ratings for those services it is
directly responsible for are at or above the
top quartile performance levels for all
councils in Essex and indeed nationally.
In comparison with larger County, Unitary
and Metropolitan authorities, Brentwood’s
satisfaction ratings exceed the top
performance levels of those classes of
authority by a significant margin.
Waste Collection
Recycling
Culture and Recreation
Table 1
Waste Collection
The Council fulfilled its duty to keep land under its control free from litter
The provision of a receptacle for household waste
Level of cleanliness of the street facility following the waste collection
Collection of bulky household waste
Waste Collection Service Overall
2006/07
78%
60%
77%
62%
84%
2003/04
67%
55%
75%
53%
84%
Table 2
Recycling
Accessibility of recycling facilities
Range of recyclables able to deposit
Cleanliness and servicing of the site
Recycling facilities overall
2006/07
86%
84%
80%
82%
2003/04
74%
71%
62%
64%
Facility
Sports/Leisure facilities
Theatres/Concert Halls
Parks/Open Spaces
2006/07
69%
40%
87%
2003/04
56%
31%
82%
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C o n t e n t sS a t i s f a c t i o n L e v e l s
Planning and Housing
When considering the actual users of Planning Services, 59% were satisfied and
housing Services 62% were satisfied.
The percentage of respondents expressing neither satisfaction nor dissatisfaction was
comparatively high. It is considered that this may be because the majority of
respondents were not users of these services and therefore were not in a position to
express a view.
However it is important to compare these results with the individual service surveys from
Housing and Planning which resulted in 82% and 72% being satisfied respectively.
The general and service based satisfaction surveys are to be repeated during 2009/10
and the results will be reported in the 2011/12 Corporate Performance Plan. The
outcomes will provide a very useful comparison of satisfaction ratings compared with
previous years.
Service
Planning Services
Housing Services
2006/07
28%
24%
2003/04
26%
16%
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S a t i s f a c t i o n L e v e l s
The percentage satisfied with the advice and help given
The percentage satisfied with how informed about the progress of theirapplication
The percentage satisfied that the Council dealt promptly with theirqueries
The percentage satisfied that they understood the reasons for the decision made
The percentage satisfied that they were treated fairly and their viewpoint was listened to
The percentage satisfied overall with the service they received
The percentage whose application was granted permission/consent
2006/07
74%
52%
62%
71%
62%
72%
79%
2003/04
72%
53%
62%
73%
62%
78%
83%
Planning Services Customer Satisfaction
Survey
The Council is required by Government to
survey users of its Planning Services. There
was 1 sampling window prescribed in the
year 2006/2007, during the period 3rd April
2006 and 29th September 2006. Anyone
who submitted a planning application during
one of these sampling windows, regardless
of its outcome, was surveyed regarding their
satisfaction with the service they received.
The results of these surveys were as
follows:
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82
C o n t e n t sS a t i s f a c t i o n L e v e l s
Benefits Customer Satisfaction Survey
The Government requires the Council to
survey those people who have had a claim
for Housing and/or Council Tax Benefit
determined during the sampling windows of
1st June to 31st July 2006, and 1st
November to 31st December 2006.
The findings from the completed
sampling windows are as follows:
Indicator
The percentage satisfied overall with the facilities to get in touchwith the benefits office
The percentage satisfied overall with the actual service in the office
The percentage satisfied overall with the telephone service
The percentage satisfied overall with the staff in the benefits office
The percentage satisfied overall with the Housing/Council Taxbenefits form
The percentage of all respondents satisfied with the amount oftime it took to inform claimants whether a claim forHousing/Council Tax benefit was successful or not
The percentage satisfied overall with the service
2006/07
79%
82%
71%
81%
61%
71%
78%
2003/04
81%
79%
66%
79%
62%
N/A
74%
BVPI
80a
80b
80c
80d
80e
80f
80g
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C o n t e n t sS a t i s f a c t i o n L e v e l s
2006/07
82%
80%
86%
82%
84%
-
77%
82%
69%
72%
83%
76%
2003/04
82%
83%
89%
85%
84%
80%
76%
86%
67%
76%
83%
76%
The percentage satisfied overall with the service
The percentage say that the rent is good value for money
The percentage of tenants satisfied with the accommodation
The percentage of tenants who say the condition of the property is good
The percentage satisfied with the neighbourhood
The percentage satisfied with the responsive repair service
The percentage satisfied with planned maintenance
The percentage who felt they were well informed as tenants
The percentage satisfied with opportunities for involvement in management
The percentage who said getting hold of the right person was easy
The percentage who felt staff were helpful
The percentage who felt that staff could deal with the problem
Tenant Satisfaction Survey
The National Housing Federation carried out
an independent survey of tenant satisfaction
on a range of services to tenants during the
period July and August 2006. There was a
61% return rate from a sample of 1500
tenants who were sent the detailed
questionnaire.
The results of the survey were as follows:
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84
S a t i s f a c t i o n L e v e l s
Indicator
The percentage of Council Tenants satisfied with the
overall service provided by landlord
The percentage satisfied with overall service provided by
landlord for ethnic minority local authority tenants
Percentage satisfied with overall service provided by
landlord for non-ethnic minority local authority tenants
Satisfaction of Council housing tenants with opportunities
for participation in management and decision making in
relation to housing services provided by their landlord
Satisfaction of ethnic minority council housing tenants with
opportunities for participation in management and decision
making in relation to housing services provided by their
landlord
Satisfaction of non-ethnic minority council housing tenants
with opportunities for participation in management and
decision making in relation to housing services provided by
their landlord
2006/07
82%
77%
82%
69%
47%
70%
BVPI
74A
74B
74C
75A
75B
75C
2003/04
82%
N/A
N/A
67%
N/A
N/A
In addition the responses to questions
regarding satisfaction with the overall
service and participation in management
and decision making were further broken
down into the categories of ethnic and
non-ethnic council housing tenants and
these are as follows:-
BWCP/07/16