cptl wem presentation 2009 final v2
DESCRIPTION
small presentation to address telecom expense management, more especifically mobile devicesTRANSCRIPT
© 2009, All rights reserved. Corpotel Inc. 11
Presentation of services
Opportunities in management of
the Telecommunications Budget
June, 2009
This document is strictly private and confidential.
They may not be total or partial reproduction by any print or electronic formats.
.
© 2009, All rights reserved. Corpotel Inc. 2
Agenda
Meeting objective:
Introduce the concept of Telecom Expense Management (TEM) and
explain Corpotel´s capabilities to identify opportunities of savings and
cost reduction
Contents:
1. Who is Corpotel?
2. Background
3. Our services Portfolio
4. Our engagement process
5. Next steps.
© 2009, All rights reserved. Corpotel Inc. 4
Who is Corpotel?
• An American company with headquarters in Miami,
Fl.
• Founded in 2001.
• Providing TEM / WEM global services to clients in
North America, South America, Europe, the
Meddle East and Africa.
• South Florida Tech 100 companies.
• Top Business Telephone Companies
• TEMA Board Member (Telecom Expense
Management Association).
• “Best Partner Award” delivered over multiple years
by Applica Consumer Products (Black & Decker,
George Foreman Grills, Etc).
“Our Customer talk for us”Company Profile
Most Relevant Awards
© 2009, All rights reserved. Corpotel Inc. 6
Background
Telecom Expense Management
The processes, tools and activities used by a Corporation to constantly optimize and
contain the Telecommunications related costs of their operations.
“Managing telecom expenses is a complex task that requires
knowledge about multiple technical an business topics”
Key findings among the industry
analysts:
• Just a few companies have an
integrated Telecom Expense
Management Strategy.
• Most of the expenses are tracked
on a country basis, setting aside
the overall management.
• Telecom expense is growing
year to year within the company
budget.
• The less controlled service is
mobile expense management.
• The fastest growing slice within
the telecom expenses are related
to wireless and unify
communications.
© 2009, All rights reserved. Corpotel Inc. 7
Background
Case Behind Corporate Mobile ManagementAs opposed to TELECOM, MOBILE EXPENSES and MOBILITY INITIATIVES are perceived as a tool for resource availability,
productivity, increased sales, and better customer service.
Dramatic performance gains
of 30-40 % in customer
satisfaction and employee
productivity.
Mobile devices are on the rise, new
services abound,
More complexity inherent to the
management of the device, as well as the
services, policies, security and applications.
Companies are responding to this
complexity by outsourcing Mobile
provision and help desk operations
Best in Class Enterprise customers INCREASED
their Mobile TCO 19% last 24 months
( more devices to employees and more services
due to mobility initiatives)
© 2009, All rights reserved. Corpotel Inc. 8
Background
Why is it hard to manage mobile devices ?
Historically they were brought in to the work place by the employees . Companies reacted lately as they
realized that : i) it needs to be managed, ii) It is an opportunity and ii) It is also a potential liability.
“A cell phone life cycle its filled by many interaction points between the employees, mobile applications,
technicians, providers and the people responsible for supervision and payments”
Line activation
Line modification or deactivation
Contract of new line or
existing line handover
New equipment and
services requirementCorporate policies
validationCost center
allocation
Line operations management
Claim managementInvoice ManagementPayment
managementTechnical
Management
Equipment
reconfigurationPlan management Account deactivation
New
Employee
hire or
promotion
Employee
utilization
Employee
layoff or
resignation
All of this has to be done Globally in different
languages and with multiple Carriers and Currencies
© 2009, All rights reserved. Corpotel Inc. 10
Service Portfolio
• Corpotel’s Value proposition for customers:– Services designed to manage and contain cost
– NO investments, NO complexities
– Simple to ad to existing services and offerings
– Larger relevance with client, Recurrent Services
10
TELECOM ASSESSMENT
• Consulting Service created as an operational and sales tool.
• Implies an analysis project of 4-6 weeks of a clients operation in order to identify opportunities and saving areas.
TELECOM EXPENSE
MANAGEMENT
• Permanent service, operated under a BPO model to help customers to track and audit the total cost of their Telecom operations.
VIRTUAL
IP-PBX
• Telecom as a service
• Monthly fixed price
• 30-50% Reduction cost in regular telecom expenses
• Amazing Functionality
• Auto Attendant, Voice Mail, web portal, follow me and much more.
WIRELESS EXPENSE
MANAGEMENT
• Permanent service, operated under a BPO model to help customers to provision, track and control of all of their mobile communications devices.
QUALITY NETWORK MONITORING FOR
VoIP and IPTV.
Consulting service to be provided when ever a client needs to test the quality of a network to handle VoIP or IPTV applications.
MANAGED SERVICES
Wireless devices are the less controlled appliances
within the telecom network of corporations
Area where we suggest to begin, because it could be
quickly and provide results almost immediately
© 2009, All rights reserved. Corpotel Inc. 11
Service Portfolio
How does Corpotel fills the Coin Pot using the TEM doctrine?
We have helped our clients to find savings primarily through the following sources:
“Knowing telecom expenses lead us to decrease
their costs”Reduction on the mobile
communications expenditures.
Increasing the lifecycle
management of the Telecom
Assets.
Gain benefits by using better
the new and disruptive
technologies
© 2009, All rights reserved. Corpotel Inc. 12
Service Portfolio
Our services are focused to support the clients to increase their control, to facilitate their management and to allow the
centralization of the operation of the telecom budget management. We can handle 3 levels of services
Invoice
Reception
Contracts and
services
inventories
Cost
allocation
Expense
analysis and
audit
Data validation
and upload
Payment
approval
Suppliers and
providers
Qualification
To hire, to
change or to
end a contract
Claims
and
credits
Telecom
Expense
Reports
TELECOM
CARRIERS
Telecom
Budget
Key work activities
System Platform / Methods
X Budget Management sub-processes
© 2009, All rights reserved. Corpotel Inc. 13
Service Portfolio
Characterization of services
• Receipt and processing of
invoices and receipts
• Analysis of receipts and
expenditures
• Generation of predefined
reports
• Web Based Self Services
• Audits
• Monitoring payment
process
• Cost allocation
• Claim Management
• “Custom” report generation
• Asset Management
• Preparing and monitoring the
implementation of Telecom
policies.
• Continuous Analysis of
internal consumption groups
and individuals
• Budget control process
• Periodic Plan optimization
• Application Integration
Services
• ERP integration Services
Less
Less
Higher
Higher
Facilitator Operator Owner / Consultant Corpotel’s responsibilities
Get Started and CLEAN House Deliver value , begin controls Improve business, reduce costs
WEB BASED SUBSCRIPTION SERVICES
CONTINGENCY SAVINGS SERVICES
CONSULTING & BPO SERVICES
© 2009, All rights reserved. Corpotel Inc. 14
Service Portfolio
Web App - Functionalities
Our application packages are designed to help our
customers regardless the kind of bundle
contracted. And they are scalable, you can hire
now the Basic package and within a year get the
Premium or Gold it’s up to your requirements.
© 2009, All rights reserved. Corpotel Inc. 15
Service Portfolio
Responsibilities Matrix
We have defined a clear responsibilities matrix for
each service.
We support all our processes in our 10 years of
experience helping clients define standards and
procedures, all of them contained in our best in
class Telecom Expense Knowledge Base.
© 2009, All rights reserved. Corpotel Inc. 17
Our engagement process
We are planning to use a “step by step” approach focused to lower the perceived risks and to increase the
achievement of savings from the beginning
© 2009, All rights reserved. Corpotel Inc. 18
Get Started ImmediatelyRISK FREE
Mobile equals 80% of the work………….
…….and it represents 30% of the expense
While Savings can be approximate 26% of Total Telecom
Cost
Obtain support as required and needed
Reduce your bills 30-50% , no investment, no risk, free tools.
By providing out TEM WORK TOOLS™ the Telecom manager can manage the rest :
Contracts , circuits , budgets, reports, etc…
Our engagement process
© 2009, All rights reserved. Corpotel Inc. 19
Corpotel Price Range
• This prices are a reference and does not represent a commitment with the holders of this
presentation to charge them with this structure if its not signed in a Statement of Work.
• All figures expressed in Dollars per managed device per month.
basic premium gold
PRICES
3.00 5.00 7.00
2.75 4.50 6.00 2.50 4.00 5.50 2.00 3.50 4.50 1.50 2.00 3.00
Our engagement process
An strong part of our value proposition is our price structure which is significantly lower than the competence in
the international market.
* According to benchmark analysis from “The
Voice Report” and “The Aberdeen Group”
WHAT THE OTHERS CHARGE
© 2009, All rights reserved. Corpotel Inc. 21
Next steps
1. Define if audience is willing to run a 2 months pilot using our platform and
services.
2. Or if there is another way to help achieve its Telecom budget objectives quickly:
– Contingency program.
– Telecom Assessment.
– Technology migration (general or pointed)
3. Tell us what part of your Telecom operations is giving you headache… we can
help.