cqc – the next phase alan rosenbach special policy lead
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CQC – the next phase Alan Rosenbach Special Policy Lead. 1. Why we ’ re reviewing our strategy. We have listened and learned There have been significant and rapid changes in the economy, government policy, and technology and society is changing - PowerPoint PPT PresentationTRANSCRIPT
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CQC – the next phase
Alan Rosenbach
Special Policy Lead
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We have listened and learned
There have been significant and rapid changes in the economy, government policy, and technology and society is changing
We’ve spent 6 months engaging with our staff, the public, providers, and stakeholders
Why we’re reviewing our strategy
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Our proposed purpose, role and the changes we need to make
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Regulating and monitoring services
Listening to people and putting them at the centre of our work
Acting quickly when standards aren’t being met
Drawing on our information and unique insight to provide an authoritative voice on the state of care
Working with strategic partners across the system
Our purpose
To drive improvements in the quality of care by:
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We do this to encourage:
The improvement of health and social care services
Ensuring services focus on people who use services
And that resources are used effectively and efficiently
Our role
To regulate health and adult social care providers to “protect and promote the health, safety and welfare of people who use health and social care services.”
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Our national standards are about people’s experiences not about systems and processes
Our inspections focus on talking to people and observing care
Members of the public often take part in our inspections
We value people’s views and experiences
We listen to local and national statutory and voluntary groups
We publish clear, transparent, timely information
The public influence what we do and how we do it
People are at the centre of what we do
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Make greater use of information and evidence to achieve the greatest impact
Strengthen how we work with strategic partners
Continue to build better relationships with the public
Build our relationships with organisations providing care
Strengthen the delivery of our unique responsibilities on mental health and mental capacity
Continue our drive to become a high performing organisation
The changes we need to make
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The changes we need to make
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Tailor the way we regulate - move towards regulating different types of organisations in different ways
Develop our current inspection programme
Develop ways of detecting the effect cultures and behaviours have on the quality of care
Continue to strengthen people’s human rights and their rights to equality throughout our work
Apply this approach to our responsibilities under the Mental Health Act and Mental Capacity Act
Make greater use of information and evidence to achieve the greatest impact
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We will remain independent in deciding when and how we regulate and in the judgements we make. However, we will:
Develop interdependent relationships with national strategic partners
Build constructive relationships with a range of other organisations
Work closely with them to achieve our common purpose of driving improvements to the quality of care
Strengthen how we work with strategic partners
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Make the most of the opportunity offered by HealthWatch
Encourage more people to report poor or good care
Do more to raise awareness and understanding of what we do
Do more to make our role in handling complaints clear
Continue to develop how we involve a wide range of people in our work
Continue to build better relationships with the public
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Support people’s choice of care service by improving our inspection reports
Make sure providers know what good looks like and what is unacceptable
Draw on our unique sources of information, and those of others, to become a more respected and confident voice on the national state of care
Continue to build better relationships with the public
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We need an agreed and consistent approach to our relationship with providers. We will:
Further build respect and credibility with providers
Continue to deliver professional registration services
Be consistent in how we apply the regulations and make our regulatory judgements
Make sure providers
Take action when appropriate
Continue to invest in training our inspectors
Build better relationships with organisations providing care
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Continue to protect the rights of people under the Mental Health Act and Mental Capacity Act Deprivation of Liberty Safeguards applies to
Evaluate our main activities and reviewing the way we meet our responsibilities
Consider the best methods for improving how we monitor DoLs as part of our mainstream work
Strengthen delivery of our responsibilities on mental health and mental capacity
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Continue our drive to become a high performing organisation
Build on the foundation of the last three years to become a better performing organisation:
Be flexible and adaptable
Being a dynamic organisation
Building a motivated, skilled and effective workforce
Measuring success
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A health and social care sector where
More people receive better care
More services provide care that meets national standards of quality and safety
Services that don’t meet national standards improve quickly
Services that don’t improve close
Our vision of success
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Online at: www.cqc.org.uk/thenextphase
By email to: [email protected]
By post to: CQC The Next Phase, CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
Our consultation runs until 6 December – send us your views
