CQC and the Voluntary Sector Strategic Partners

Lucy HamerInvolvement Team LeaderSept. 17th 2013

Introduction

• Update on Chief Inspector appointments

• New acute hospital inspections (September-December 2013)

• Update on our new assessment framework – are services safe, effective, caring, responsive, well-led?

• Signposting document on adult social care regulation (October 2013)

• Integrating mental health service inspections and Mental Health Act monitoring - timeline

• Update on thematic reviews of care

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Update on appointment of Chief Inspectors

• Professor Sir Mike Richards – new Chief Inspector of Hospitals started July 2013

• Watch an interview with him on our website at www.cqc.org.uk

• Andrea Sutcliffe, Chief Inspector of Social Care - starts early October

• Professor Steve Field, Chief Inspector of Primary Care

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New acute hospital inspections

• 18 trusts will be inspected from September-December 2013 using our new inspection model (details of the 18 trusts on our website and press release)

• The inspections will cover every site that delivers acute services and eight key services areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; outpatients.

• http://www.cqc.org.uk/media/cqc%E2%80%99s-new-hospital-inspection-programme-start-tomorrow

• Regional Voices are working with us to reach out to hear more people’s voices – and we hope you can also support this

Update on our assessment framework

Strategic Partners are all invited to contribute to our thinking on how we assess whether services are ‘caring and responsive’

Workshop to feed in your views on 27th September 2013

Arrange one-to-one discussions over the next 3-4 weeks

We would like some partners to work with us on a narrative of what ‘caring and responsive’ looks like from different patient/service user perspectives (between now and early 2014)

We are also looking for your help in developing the questions we should ask to assess caring and responsive services in different sectors – including identifying what we look for in mental health/social care/primary care settings as well as acute hospital care (between now and mid 2014)

You can also contribute to other areas of the framework (is it safe, effective and well-led)

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Signposting our new approach to adult social care inspections

A signposting document will set out our priorities for developing our approach to inspecting adult social care services

It is expected to be published mid October 2013 after Andrea Sutcliffe starts in post

We welcome your views on the document and can discuss this at a future Strategic Partners meeting or invite you to contribute in other ways

We are starting discussions with interested Strategic Partners about how we can better hear about people’s experiences of social care services, eg through local Age UK and Carers UK networks and CSV volunteers

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Mental health inspections and monitoring the Mental Health Act

• We are working to bring together how we monitor the Mental Health Act with our new inspections of mental health services

• There will be some first wave inspections to test this out between January- March 2014 in a small number of mental health trusts

• Increasing the feedback we gather and use from people who use services, their families and advocates will be key to the new approach

• We look forward to working with mental health consortia in the Strategic Partners and other interested partners (eg dementia action alliance)

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Thematic reviews

Review of dementia care – inspections to take place November-January in around 25 local authority areas looking at pathways of care between hospital and care homes in particular

Services for children/young adults with a physical disability – inspections taking place now

Children’s safeguarding in health services – 18 month inspection programme starting now

Review of emergency mental health services – scoping now

Discussions underway with NCVYS, Dementia Action Alliance and the mental health consortia to advise us.

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Lets keep talking

We will continue to have exploratory discussions with Strategic Partners (such as Disability Rights UK) to identify ways we can work together to share information about care from local groups

We are looking to set up a framework agreement with partners from April 2014-16 – informed by these discussions

Work with Regional Voices will provide several other Strategic Partners the opportunity to test out working with CQC this year

We may also be able to resource some other direct work with partners this year to support the developments in our inspections

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Contacts

Lucy Hamer

Involvement Team Leader

Care Quality Commission

Lucy.hamer@cqc.org.uk

Involvement.edhr@cqc.org.uk (to reach the national involvement team)

www.cqc.org.uk

Telephone 03000 616161

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