craig johnson resume
TRANSCRIPT
49 EAST KINNEY ST
NEWARK, NJ 07102(201) 647-6910
Craig A. Johnson
OBJECTIVE To obtain a computer support position.
WORK EXPERIENCE
November 2004 – April 2015Bank of America/Merrill Lynch Jersey City, NJ and New York, NY Desktop Support of Microsoft Windows 7, Windows 8.1, Office 2010, and Office
2013. Support of Bloomberg Professional and FactSet. Web based applications via Internet Explorer, Mozilla Firefox, and Oracle Java. Intermediate knowledge of TCP/IP, DNS and Internetworking Technology. Cisco AnyConnect VPN. Connectivity via Microsoft Remote Desktop and DameWare Mini Remote Control. Unix connectivity via Hummingbird Exceed. Mainframe connectivity using Attachmate Reflection. Handheld mobile devices for Android, Apple, and Blackberry. Support of Desktop and Laptop computers from Dell, HP, and Lenovo. Responsible for troubleshooting a wide variety of problems for entry level personnel,
developers, traders, and managing directors. Perform installs, moves, adds, and change (IMACs) activities. Responsible for software deployment and troubleshooting using Tivoli Management
Framework and Microsoft System Center Configuration Manager (SCCM).
Consulting FirmsRose International October 2013 – April 2015Consultant at Bank of America/Merrill Lynch Jersey City, NJ
TEKSystems August 2011 – August 2013Consultant at Bank of America/Merrill Lynch Jersey City, NJ
International Business Machines (IBM) May 2002 – July 2011Consultant at Bank of America/Merrill Lynch New York, NY
EDUCATIONA.S., Business Administration San Diego City College, San Diego, CA.
References available upon request.