creating a community of sharing and collaboration with social media tools slideshare version

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Social Media Twitter Direct Message chats Fan Page LinkedIn Netcworking Lists Google+ Webinars Blogs Pinterest Creating a Community of Sharing and Collaboration with Social Media Tools Dr. Kella Price, SPHR, CPLP @kellaprice [email protected]

Post on 15-Sep-2014

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Social media is embraced by all generations—and is becoming imperative to keeping employees informed and engaged. While mobile devices and smartphones like iphones and Droids have enabled mobile learning, social media is becoming more and more a way to communicate informally to get questions answered, and find out what’s happening around you at any time…and to pass it along to colleagues, friends, and business partners. When used correctly, social media can be a great research tool, a way to communicate with clients and colleagues, and share knowledge rapidly. As workplaces become more lean, and employee turnover in many organizations is at an all-time high, social media helps us create learning communities in which knowledge is captured and shared—no longer leaving with the employee. Additionally, social media gives employees the opportunity to showcase their talent, mentor others, and ask for feedback from colleagues on a just-in-time basis. Allowing employees the freedom to shape their own learning using a selection of social media tools that they are already familiar with empowers them to design their own experience in their community, customizing their learning to meet their individual needs. Social media tools like Twitter, LinkedIn, Google+ and Pinterest can also be used by workplace learning professionals in conducting training as well. This session will provide an overview on how to get started using these tools, but also how to effectively use to communicate with clients, colleagues, and training participants. Adding social media to a learning event can make it more dynamic and engaging. Why should we embrace social media? • There are more than 500 million accounts on Twitter, and Twitter gets 400 million Tweets sent each day. Are you missing out on all of the buzz? • Google+ is currently the second-largest social media network, only behind Facebook in users. • Pinterest hit 10 million unique visitors faster than any other independent site in history • 200 million LinkedIn users participate in more than 1.5 million groups; 81% belong to at least one group. The intended audience is someone who wants to learn more about social media and is open to adapting to the latest trends in technology. Dr. Price will be discussing how to harness the power of social media to engage learning participants, to spread awareness of your brand, attract potential clients, stay on top of industry news and trends, and share knowledge with your clients and colleagues. If you have a laptop, smart phone, or tablet, please bring it to the session to maximize on the session content. The session will include discussion of industry best practices, demonstration of social media tools and techniques, and hands-on activities to allow participants to experience how social media engages learners and employees.

TRANSCRIPT

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Creating a Community of Sharing and Collaboration with Social Media Tools

Dr. Kella Price, SPHR, CPLP@kellaprice

[email protected]

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chats Fan Page LinkedInNetworking

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Once you have a QR Reader loaded on your smart phone scan this code to test if it is functioning correctly.

To prepare for this session, please access your smart phone’s application store and download a free QR

Reader.

KaywaReader

BeeTagg Qrafter Bakodo

QRReader i-nigma TapReader ATTScannerQR Droid

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#phxconf13During this collaborative session, please feel free to Tweet your;

• Ideas• Tips• Tricks• Discoveries • Ah Ha! Moments

So that everyone can benefit!• Other useful hashtags: #socialmedia #ASTD #ICF

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Who is “live tweeting this presentation?

Thanks to our Twitter Moderator, @clintcarlos!

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What do you want to take from this session?

#ASTDLV

What do you want to take from this session?

#phxconf13

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Did you know…Youtube video : http://bit.ly/JwiNhz

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How does the technology impact

YOU?• More peer-to-peer collaboration

• Better knowledge transfer• Real-time activities and

information• Low skills required to use• Low cost to implement• Increase training

opportunities/modalities6

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Social NetworkingExpand networkLearn and discuss in brief formatFast, real-timeTwitterLinkedInFacebook

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BUILD YOUR BRAND

by building a PERSONAL

CONNECTIONTweet me!@kellaprice#phxconf13 #socialmedia

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Find your followers…

Source: http://searchengineland.com/images/sphere-of-influence.gif

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Source: http://socialreflexion.com/img/infographics/infographic-ex-4-full.png

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Twitter Resources

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How do I get started?

Set up your account – recognizable name@kellaprice@LnDDave @HRBloggerBrand yourself

1 line “bio”Website addressActual locationUse a pictureCustomize background

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What do you want to take from this session?

#ASTDLV

Twitter networking intro (name,role,company, your biggest accomplishment this week) #phxconf13

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What should I tweet?• Images• Videos• Blog Post

Updates – Twitterfeed (twitterfeed.com)

• Interesting Comments, inspirational thoughts

• Valuable resources

• News• Responses• Announcement

s• Ask Questions

Video on how to use Twitterfeed:http://bit.ly/Twitfeedtut

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What should I tweet?• Images• Videos• Blog Post

Updates – Twitterfeed (twitterfeed.com)

• Interesting Comments, inspirational thoughts

• Valuable resources

• News• Responses• Announcement

s• Ask Questions

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Creating a Tweet in 140 characters…or less

As the economy falters in mid 2011 amid market volatility and mixed labor reports, U.S. employee confidence related to pay raises, job security and the job market fell to levels last seen during the height of the 2008-09 recession, according to the second-quarter 2011 Glassdoor Employment Confidence Survey. http://www.shrm.org/hrdisciplines/compensation/Articles/Pages/Confidence.aspx

Step 1: shorten linkhttp://bit.ly/nvoZN6

Step 2: Remove unnecessary words (a, of, the) and unnecessary spaces, like after commas and periods.

Economy falters in mid-2011:U.S. employee confidence related to pay raises, job security and job market fell to levels last seen during height of 2008-09 recession, according to second-quarter 2011 Glassdoor Employment Confidence Survey.

Step 3: Remove words that do not impact meaning

U.S. employee confidence related to pay raises, job security&job market fell to levels of 2008-09, according to 2Q 2011. http://bit.ly/nvoZN6

Step 4: Remove vowels where possible, change “to” to “2”

2Q 2001 U.S. employee confidence relatd 2pay raises, job security&job markt fell 2levels of 2008-09. http://bit.ly/nvoZN6

Step 5: Add hashtags

2Q 2001 U.S. employee confidence relatd 2pay raises, job security&job markt fell 2levels of 2008-09. http://bit.ly/nvoZN6 #economy #HR #SHRM

Now the tweet is exactly 140 characters!

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Find your followers…Send invites to your email or contact listFind them on TwitterThink potential clients as well as existing onesColleagues and other WLPsUse hashtags (#ASTD, #ICF)

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Interacting with your followers…

TweetRetweet (RT)Replies (@kellaprice)Hashtag (#socialmedia)Direct message

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Follow ASTD chapters on Twitter!

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Follow other experts #FF

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Twitter Crowdsourcing! #FF Who and why?

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Use synchronous posting tool

Hootsuite, TweetdeckLink accounts to facilitate updatesMicroblogging increases visibiilty

Include links, video snippetsKeep pages active and change them often

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Link Shortener

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Link Shortener Analytics

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Twitter Chatshttp://bit.ly/ChatSched #CPLPtalk#lrnchat#elearnchat#RealWPLearn#astdchapters

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Lists

Facilitates communicating targeted messagesFilter method

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Paper.li

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Using in Training Sessions: Pre-SessionObtain Twitter handles on registrationCreate Twitter list of participantsProvide tutorial Pre-Session Send pre-session communication (Job Aid – Infoline)

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Planning the sessionMake key points in tweetable sentencesUse tweets on slides

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BUILD YOUR BRAND

by building a PERSONAL

CONNECTIONTweet me!@kellaprice#phxconf13 #socialmedia

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Planning the sessionMake key points in tweetable sentencesUse tweets on slidesAsk active users to participate in session tweetsGet a Twitter moderator

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Twitter ModeratorCan also have an administrator to tweet on your behalfKnowledge of Twitter and subject matterClarify questions and commentsStimulate discussionPre-plan tweets

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Backchannel Tools

TwitterFallSAP 2.0http://bit.ly/SAPtwitter

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Using in Training Sessions: Post-session

Summarize key points Archive Tweets Resources Learn how to make a

Chat transcript: http://bit.ly/Js2r4G

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Why Linkedin?

• Connections• Showcase profile• Add

credibility/reputation

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Profile• Headshot• Headline• Location• Industry

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Profile Basics• Summary• Experience• Languages• Skills and Expertise• Education• Websites• Interests• Groups• Honors and Awards• Contact for…

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Profile Basics• Summary• Experience• Languages• Skills and Expertise• Education• Websites• Interests• Groups• Honors and Awards• Contact for…

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Profile Basics• Summary• Experience• Languages• Skills and Expertise• Education• Websites• Interests• Groups• Honors and Awards• Contact for…

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Profile BasicsDON’T:• Exclude

job experiences

• Exaggerate or be dishonest

DO:• Show results• Be specific• Keep

updated• List blogs,

Facebook, company website

• Get recommendations

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Add Connections• Search Options

– Email address book– Company Name – Dump your address

book – Advanced Search

• Invitations and contact settings

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Add Connections• Search Options

– Email address book– Colleagues– Alumni – People you may

know

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Search for Connections

• People• Company

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Managing Connections

• New colleagues• Contacts from suppliers• People you meet at professional

events• Alumni• New contacts added by your current

contacts• Stay in touch• Search for new contacts periodically• Provide mutually beneficial

connections for others

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Recommendations

New jobs, new

clients

Recommendations

Satisfied

clients• Boost reputation• Complete your profile• Can repurpose

recommendations• Best if not reciprocal

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Alert!

• Professional• Updated• Active• Establish rapport with

connections• Don’t be a leech

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Groups• Find groups – think clients, not

just colleagues• “Groups you may like”

• Participate regularly in discussions

• Use job boards• Invite others to job• Ask and answer questions

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Job search• Look at group job and job

discussion boards• Conduct a “search”

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Applications• Twitter• Polls• BlogLink or WordPress• Slideshare presentations• My Travel• Events• Portfolio

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Overlapping social platforms

• Facebook• Twitter• Blogs/website

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Promote• URL to profile in comments

from websites• URL on Twitter• Share with other networks• Make part of bio• Add to email signature

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LinkedIn Groups

Create your own group (ASTD Atlanta)Add websitesUpload contactsUse to create discussion, job board, etc.Open or closed?

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Check the Backchannel

© SAP 2009 /

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Google +• Business Page• Community• Google+ Events• Circles• Hangouts

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Google + Business Page

• Complete profile• Consistent branding• Link to webpage

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Google + Community

• Facilitate conversations• Post questions• Add categories to organize

discussions• Add moderators

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Google +• Google+ Events• Circles

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Google + Hangouts• Up to 10 people• Any device• Text or videohttps://www.google.com/hangouts/

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Pinterest• Curation• Collaboration• Sharing success• Research

1047% increase in usage in 2012, (faster than Facebook!)#phxconf13@kellaprice

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Curation• Pin articles or questions for

discussion• Quotes or key learning

points• Resources• Recommended reading• Videos

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Social Media twitterFacebook

chats Fan Page LinkedInnetworking QR codesWebinars BlogsDelicious bookmarkingtweets

Social Media TwitterDirect Message

chats Fan Page LinkedInNetworking

Lists Google+Webinars BlogsPinterest bookmarkingTweets

Collaboration• Group projects• Commenting on other’s pins

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Social Media twitterFacebook

chats Fan Page LinkedInnetworking QR codesWebinars BlogsDelicious bookmarkingtweets

Social Media TwitterDirect Message

chats Fan Page LinkedInNetworking

Lists Google+Webinars BlogsPinterest bookmarkingTweets

Sharing• Favorite learning projects• Course modules• Topic-specific content

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Social Media twitterFacebook

chats Fan Page LinkedInnetworking QR codesWebinars BlogsDelicious bookmarkingtweets

Social Media TwitterDirect Message

chats Fan Page LinkedInNetworking

Lists Google+Webinars BlogsPinterest bookmarkingTweets

Research• Follow other T&D

professionals• Watch “everything” and

“popular” feeds• Specific searches

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Social Media twitterFacebook

chats Fan Page LinkedInnetworking QR codesWebinars BlogsDelicious bookmarkingtweets

Social Media TwitterDirect Message

chats Fan Page LinkedInNetworking

Lists Google+Webinars BlogsPinterest bookmarkingTweets

What are your takeaways? #phxconf13

© SAP 200 /

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Social Media twitterFacebook

chats Fan Page LinkedInnetworking QR codesWebinars BlogsDelicious bookmarkingtweets

Social Media TwitterDirect Message

chats Fan Page LinkedInNetworking

Lists Google+Webinars BlogsPinterest bookmarkingTweets

Thank you!What are your questions?

Dr. Kella B. Price, SPHR, CPLPwww.thepriceconsultinggroup.com

[email protected] 252.622.8119

Price Consulting Group

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