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Creating a Great Workplace Henry Stewart Chief Executive

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Page 1: Creating a Great Workplace Henry Stewart Chief Executive

Creating a Great WorkplaceHenry Stewart

Chief Executive

http://www.happycomputers.co.uk/
Page 2: Creating a Great Workplace Henry Stewart Chief Executive

Best for Customer Service in UK

2002: Nationwide Building Society

2003: Happy

2004: First Direct

http://www.happycomputers.co.uk/
Page 3: Creating a Great Workplace Henry Stewart Chief Executive

Happy

2006: Winner,

Impact on Society

(Small business)

http://www.happycomputers.co.uk/
Page 4: Creating a Great Workplace Henry Stewart Chief Executive

UK Best Workplace

2007: No. 2(Financial Times, 2/5/07)

http://www.happycomputers.co.uk/
Page 5: Creating a Great Workplace Henry Stewart Chief Executive

Key elements of great

management?

http://www.happycomputers.co.uk/
Page 6: Creating a Great Workplace Henry Stewart Chief Executive

When did you work at your

best?

http://www.happycomputers.co.uk/
Page 7: Creating a Great Workplace Henry Stewart Chief Executive

Maslow’s Hierarchy of Needs

Safety

Physical Needs: Eat, Sleep

http://www.happycomputers.co.uk/
Page 8: Creating a Great Workplace Henry Stewart Chief Executive

Maslow’s Hierarchy of Needs

Self

-actualisation

Self-esteem

Belonging

Safety

Physical Needs: Eat, Sleep

http://www.happycomputers.co.uk/
Page 9: Creating a Great Workplace Henry Stewart Chief Executive

Pyramid of Management Needs

Trust

Freedom

Valued, Supported

Reward

Communication

http://www.happycomputers.co.uk/
Page 10: Creating a Great Workplace Henry Stewart Chief Executive

Great management is

about …

http://www.happycomputers.co.uk/
Page 11: Creating a Great Workplace Henry Stewart Chief Executive

Great management is

about

getting out of the way

http://www.happycomputers.co.uk/
Page 12: Creating a Great Workplace Henry Stewart Chief Executive

Pre Approved

http://www.happycomputers.co.uk/
Page 13: Creating a Great Workplace Henry Stewart Chief Executive

Principles Targets

Job Ownership

Feedback

Support

Job Ownership Model

http://www.happycomputers.co.uk/
Page 14: Creating a Great Workplace Henry Stewart Chief Executive

People work best when they feel

good about themselves

http://www.happycomputers.co.uk/
Page 15: Creating a Great Workplace Henry Stewart Chief Executive

Celebrate Mistakes

!

http://www.happycomputers.co.uk/
Page 16: Creating a Great Workplace Henry Stewart Chief Executive

I’ve learned so much from my mistakes …

I’m thinking of making a few more

http://www.happycomputers.co.uk/
Page 17: Creating a Great Workplace Henry Stewart Chief Executive

           

  

http://images-eu.amazon.com/images/P/0060526564.01.LZZZZZZZ.jpg
http://www.happycomputers.co.uk/
Page 18: Creating a Great Workplace Henry Stewart Chief Executive

Hire Nice People

&

Treat Them Well

http://www.happycomputers.co.uk/
Page 19: Creating a Great Workplace Henry Stewart Chief Executive

Who would you recruit?

http://www.happycomputers.co.uk/
Page 20: Creating a Great Workplace Henry Stewart Chief Executive

Work/ Life Balance

http://www.happycomputers.co.uk/
Page 21: Creating a Great Workplace Henry Stewart Chief Executive

Work/ Life Balance

It’s not about you!

http://www.happycomputers.co.uk/
Page 22: Creating a Great Workplace Henry Stewart Chief Executive

People should be chosen to

manage people …

http://www.happycomputers.co.uk/
Page 23: Creating a Great Workplace Henry Stewart Chief Executive

People should be chosen to manage people …

On the basis of how good they are at managing

people

http://www.happycomputers.co.uk/
Page 24: Creating a Great Workplace Henry Stewart Chief Executive

Why do people leave their jobs

?

http://www.happycomputers.co.uk/
Page 25: Creating a Great Workplace Henry Stewart Chief Executive

Roles of Management

Strategy

Decision Making

Supporting

Challenging

Nurturing

http://www.happycomputers.co.uk/
Page 26: Creating a Great Workplace Henry Stewart Chief Executive

Role A

StrategyDecision Making

Role B

SupportingChallengingNurturing

http://www.happycomputers.co.uk/
Page 27: Creating a Great Workplace Henry Stewart Chief Executive

One thing I like about these ideas

http://www.happycomputers.co.uk/
Page 28: Creating a Great Workplace Henry Stewart Chief Executive

One thingI will

do next week ...

http://www.happycomputers.co.uk/
Page 29: Creating a Great Workplace Henry Stewart Chief Executive

What would your organisation be like

if everybody was completely trusted?

http://www.happycomputers.co.uk/
Page 30: Creating a Great Workplace Henry Stewart Chief Executive

Real Benefits:

2,000 Waiting

http://www.happycomputers.co.uk/
Page 31: Creating a Great Workplace Henry Stewart Chief Executive

Henry Stewart

07870 682442

[email protected]

http://www.happycomputers.co.uk/

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