creating a mentoring and coaching culture: the bsp …
TRANSCRIPT
The Beginning The PolicyThe Policy The Process The Lessons
TheTheTheThe BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program JourneyJourneyJourneyJourney
The ResultsThe Results
2Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
3Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
• Development of ready
successors through…
- Training
- Workplace development
interventions (e.g.
coaching, mentoring, etc.)
L2 OBJECTIVE: L2 OBJECTIVE: L2 OBJECTIVE: L2 OBJECTIVE: EFFECTIVELY IMPLEMENT SUCCESSION MANAGEMENTEFFECTIVELY IMPLEMENT SUCCESSION MANAGEMENTEFFECTIVELY IMPLEMENT SUCCESSION MANAGEMENTEFFECTIVELY IMPLEMENT SUCCESSION MANAGEMENT
• MentoringMentoringMentoringMentoring
- involves the exchange of insights and experiences between thementor and the mentee
• CoachingCoachingCoachingCoaching
- a process of helping another person improve performance and increase productivity at work
DEFINITIONSDEFINITIONSDEFINITIONSDEFINITIONS
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The Beginning
2010 - 2014
TheTheTheThe BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program JourneyJourneyJourneyJourney
5Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
6
TheTheTheThe BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program JourneyJourneyJourneyJourney
THE BEGINNING…. THE BEGINNING…. THE BEGINNING…. THE BEGINNING….
ggggetting buyetting buyetting buyetting buy----in in in in
from TOP MANAGEMENTfrom TOP MANAGEMENTfrom TOP MANAGEMENTfrom TOP MANAGEMENT
Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
What is the meaning of life?
7Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
The meaning of LIFE is to find your GIFT. The purpose of LIFE is to give it away.
- Pablo Picasso
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“Pogi/Ganda pengeng piso!”
• Reliable
• Dependable and trustworthy
• Knowledgeable
TheTheTheThe Story of Jenny from the TAFT Story of Jenny from the TAFT Story of Jenny from the TAFT Story of Jenny from the TAFT
Creating a Mentoring Culture: The BSP Experience 10
SOURCE: https://www.facebook.com/JENNY-from-the-TAFT-La-Salle-We-love-you-Rest-in-Peace-124436444255565/
Jenny…. Jenny…. Jenny…. Jenny…. tttthe most awesome beggar!he most awesome beggar!he most awesome beggar!he most awesome beggar!
11Creating a Mentoring Culture: The BSP Experience
Benito Del Barrio Ebuen (+)
The Beginning The PolicyThe Policy
TheTheTheThe BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program JourneyJourneyJourneyJourney
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TheTheTheThe BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program (BSP MP)(BSP MP)(BSP MP)(BSP MP)
Approved on Approved on Approved on Approved on
23 December 2010 23 December 2010 23 December 2010 23 December 2010
under under under under
MB Res. No. 1850MB Res. No. 1850MB Res. No. 1850MB Res. No. 1850
Start of Start of Start of Start of
implementation:implementation:implementation:implementation:
February 2014 February 2014 February 2014 February 2014
(with 19 mentors (with 19 mentors (with 19 mentors (with 19 mentors
and 11 mentees)and 11 mentees)and 11 mentees)and 11 mentees)
Expansion of Expansion of Expansion of Expansion of
BSP MP’s coverage:BSP MP’s coverage:BSP MP’s coverage:BSP MP’s coverage:
18 September 2014 18 September 2014 18 September 2014 18 September 2014
As of date:As of date:As of date:As of date:
40 mentors and 40 mentors and 40 mentors and 40 mentors and
124 mentees 124 mentees 124 mentees 124 mentees
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OBJECTIVESOBJECTIVESOBJECTIVESOBJECTIVES
1. Support efforts to develop more leaders in the Bank;
2. Provide a venue for current leaders to share their professional
and personal experiences that will uphold the BSP Values; and
3. Promote a high performance culture.
Aligned with the BSP Succession Management Program,
the BSP MP aims to:
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The Beginning The PolicyThe Policy The Process
TheTheTheThe BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program JourneyJourneyJourneyJourney
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PROCESS FLOWPROCESS FLOWPROCESS FLOWPROCESS FLOW
Introductory Activity /
Mentoring Leader Training
Accomplishment of the Mentor-Mentee Card
Matching of Mentors and
MenteesMeet and Greet
Mentoring Proper
Quarterly Kumustahan
Monitoring and Evaluation
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INTRODUCTORY ACTIVITYINTRODUCTORY ACTIVITYINTRODUCTORY ACTIVITYINTRODUCTORY ACTIVITY
TOP MANAGEMENT
MIDDLE MANAGEMENT
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MENTORMENTORMENTORMENTOR----MENTEE CARDMENTEE CARDMENTEE CARDMENTEE CARD
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BASIS FOR BASIS FOR BASIS FOR BASIS FOR MENTORMENTORMENTORMENTOR----MENTEE MATCHINGMENTEE MATCHINGMENTEE MATCHINGMENTEE MATCHING
1. Mentee’s request for a particular mentor;
2. Matching of competencies indicated by both parties
in the mentor-mentee card; and
3. No direct reporting relationship between the mentor
and the mentee.
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MEET AND GREETMEET AND GREETMEET AND GREETMEET AND GREET
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MENTORING PROPERMENTORING PROPERMENTORING PROPERMENTORING PROPER
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MENTORINGMENTORINGMENTORINGMENTORING KUMUSTAHANKUMUSTAHANKUMUSTAHANKUMUSTAHAN
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MONITORING AND EVALUATIONMONITORING AND EVALUATIONMONITORING AND EVALUATIONMONITORING AND EVALUATION
Are you Are you Are you Are you
ready/willing to be ready/willing to be ready/willing to be ready/willing to be
a MENTOR? If YES, a MENTOR? If YES, a MENTOR? If YES, a MENTOR? If YES,
on what on what on what on what
competencies? competencies? competencies? competencies?
Was the program able to meet Was the program able to meet Was the program able to meet Was the program able to meet
your expectations? If YES, how? If your expectations? If YES, how? If your expectations? If YES, how? If your expectations? If YES, how? If
NO, why not?NO, why not?NO, why not?NO, why not?
In what aspects do you feel the In what aspects do you feel the In what aspects do you feel the In what aspects do you feel the
mentoring program needs mentoring program needs mentoring program needs mentoring program needs
enhancement? What enhancement? What enhancement? What enhancement? What
suggestions do you have in this suggestions do you have in this suggestions do you have in this suggestions do you have in this
regard?regard?regard?regard?
Is the BSP MP a helpful Is the BSP MP a helpful Is the BSP MP a helpful Is the BSP MP a helpful
development intervention development intervention development intervention development intervention
insofar as your insofar as your insofar as your insofar as your
developmental needs are developmental needs are developmental needs are developmental needs are
concerned?concerned?concerned?concerned?
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PROGRAM ASSESSMENTPROGRAM ASSESSMENTPROGRAM ASSESSMENTPROGRAM ASSESSMENT
STRENGTHS:STRENGTHS:STRENGTHS:STRENGTHS:
☺ A good venue for the transmission of valuable knowledge, experiences and values
☺ A helpful Workplace Development Intervention (WDI) that addresses
developmental needs
• learning about how Bank executives address the concerns/challenges faced by their departments/offices
• receiving valuable guidance on how to handle difficult situations
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PROGRAM ASSESSMENTPROGRAM ASSESSMENTPROGRAM ASSESSMENTPROGRAM ASSESSMENT
CHALLENGES:CHALLENGES:CHALLENGES:CHALLENGES:
• Scheduling
• Matching of mentors and mentees
• Mode of mentoring
• Structure
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CREDITING OF TRAINING HOURSCREDITING OF TRAINING HOURSCREDITING OF TRAINING HOURSCREDITING OF TRAINING HOURS
• Office Order No. 2738 s. 2015 – Guidelines on the Crediting of Training/Learning Hours to Participation in BSP MP Activities
• Completed mentorship – maximum of 12 training hours each
• Kumustahan – equivalent to two (2) hours
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MENTORING CERTIFICATESMENTORING CERTIFICATESMENTORING CERTIFICATESMENTORING CERTIFICATES
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MODES MODES MODES MODES OF MENTORINGOF MENTORINGOF MENTORINGOF MENTORING
1. One-on-one mentoring
2. Group mentoring
3. E-mentoring
4. Peer mentoring
5. Reverse mentoring
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TERMS TERMS TERMS TERMS OF BSP MPOF BSP MPOF BSP MPOF BSP MP• DURATION
for a period of three months to one year
• FREQUENCY
based on mutual agreement
preferably once a month
• VENUE
within the premises of the BSP
• LEVEL OF CONFIDENTIALITY
high level of confidentiality
• TERMINATION
may be terminated at anytime, if both parties agree
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MENTORING AND THE MENTORING AND THE MENTORING AND THE MENTORING AND THE
MANAGEMENT DEVELOPMENT PROGRAM (MDP)MANAGEMENT DEVELOPMENT PROGRAM (MDP)MANAGEMENT DEVELOPMENT PROGRAM (MDP)MANAGEMENT DEVELOPMENT PROGRAM (MDP)
• Office Order No. 0690 s. 2016 – BSP MDP Implementing Guidelines
• The BSP MP is an official part of the MDP:
� Accelerated Track – participants to undergo mentoring
� Regular track – includes Mentoring Leader Training as one of the foundation courses
30Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
VALUE VALUE VALUE VALUE OF MENTORING TO BSPOF MENTORING TO BSPOF MENTORING TO BSPOF MENTORING TO BSP
1. Accelerated leadership development
2. Better succession planning
3. Stronger/more cohesive teams/expanded stakeholder relations or networking
4. Heightened individual and organizational learning
5. Development of potential successors for leadership positions at less cost
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MOVING FORWARD PLANSMOVING FORWARD PLANSMOVING FORWARD PLANSMOVING FORWARD PLANS
1. Mentoring-for-a-Day
2. Feedback from participants who have completed mentorships
3. “Mentee today, mentor tomorrow”
32Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
• Coaching Coaching Coaching Coaching (i.e., process of giving feedback), is considered one of the most influential
tools often used by managers to improve employee performance.
• 2012, 2013 and 2014 2012, 2013 and 2014 2012, 2013 and 2014 2012, 2013 and 2014 Results of the BSP Organizational Climate Survey (OCS)
- performance management
- recognition
• March 2013 March 2013 March 2013 March 2013 – HRDD conducted FGDs on the implementation of the
performance evaluation system
• BenchmarkingBenchmarkingBenchmarkingBenchmarking with other central banks/local institutions
COACHING: COACHING: COACHING: COACHING: BACKGROUNDBACKGROUNDBACKGROUNDBACKGROUND
} among the bottom three facetsamong the bottom three facetsamong the bottom three facetsamong the bottom three facets
33Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
COACHING IN THE BSPCOACHING IN THE BSPCOACHING IN THE BSPCOACHING IN THE BSP
“Heart of “Heart of “Heart of “Heart of
Coaching” Coaching” Coaching” Coaching”
certification
program
PilotPilotPilotPilot----testing of testing of testing of testing of
coaching in HRDD: coaching in HRDD: coaching in HRDD: coaching in HRDD:
February 2015February 2015February 2015February 2015
HRDD: HRDD: HRDD: HRDD:
ddddraft raft raft raft gggguidelinesuidelinesuidelinesuidelines
aaaand nd nd nd
process process process process fffflowlowlowlow
“Essentials of “Essentials of “Essentials of “Essentials of
Coaching” Coaching” Coaching” Coaching”
workshopworkshopworkshopworkshop
Coaching Logs: Coaching Logs: Coaching Logs: Coaching Logs:
to document to document to document to document
sessions and sessions and sessions and sessions and
monitor progressmonitor progressmonitor progressmonitor progress
Developing the Developing the Developing the Developing the
Developers: Developers: Developers: Developers:
tips on effective tips on effective tips on effective tips on effective
coachingcoachingcoachingcoaching
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MOVING FORWARD PLANSMOVING FORWARD PLANSMOVING FORWARD PLANSMOVING FORWARD PLANS
1. Institutionalize coaching high performance culture
2. Require all supervisors/managers to practice performance coaching
- for implementation in 2017
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The Beginning The PolicyThe Policy The Process
TheTheTheThe BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program JourneyJourneyJourneyJourney
The ResultsThe Results
36Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
Mentors
40
Mentees
124
Total = 164
Q1 2016Q1 2016Q1 2016Q1 2016Q1 2016Q1 2016Q1 2016Q1 2016
ParticipantsParticipantsParticipantsParticipants
Mentors
19
Mentees
11
20142014201420142014201420142014
Total = 30
QuantityQuantityQuantityQuantity: : : : Increased motivational Increased motivational Increased motivational Increased motivational and inspirational and inspirational and inspirational and inspirational mentoring mentoring mentoring mentoring partnerships among BSP leaders partnerships among BSP leaders partnerships among BSP leaders partnerships among BSP leaders
37Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
Increased Mentoring
Sessions
15 conducted activities
(Q1 2016)
Increased Mentoring
Sessions
15 conducted activities
(Q1 2016)
Mentoring Session
Activity
Total
Introductory Activity 7
Meet and Greet 3
Kumustahan 5
Total 15
Increased Participants in
Mentoring/Coaching
Training/Workshops
(Q1 2016)
Increased Participants in
Mentoring/Coaching
Training/Workshops
(Q1 2016)
0
100
200
300
400
500
600
700
800
2008 2011 2014 2015 2016 Total
16
217233
5819
61
138151
29
209
389
16
217 209
48
270
760
Coaching and Mentoring Coaching Mentoring Total
QualityQualityQualityQuality: : : : Increased participants with training and nonIncreased participants with training and nonIncreased participants with training and nonIncreased participants with training and non----training training training training interventions interventions interventions interventions
38Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
3 months
2014 Q1 2016
Processing Time in Filling (KCPs)
Efficiency on processEfficiency on processEfficiency on processEfficiency on process: : : : Improved turnImproved turnImproved turnImproved turn----around time in filling around time in filling around time in filling around time in filling Key and Critical Positions (KCPs)Key and Critical Positions (KCPs)Key and Critical Positions (KCPs)Key and Critical Positions (KCPs)
39
0
6 months
Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
40
Comparative Matrix on ConsultantsComparative Matrix on ConsultantsComparative Matrix on ConsultantsComparative Matrix on Consultants
Efficiency on costEfficiency on costEfficiency on costEfficiency on cost: Cost savings : Cost savings : Cost savings : Cost savings
Service Provider A Service Provider B Service Provider C
Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
The Beginning The PolicyThe Policy The Process The Lessons
TheTheTheThe BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program BSP Mentoring Program JourneyJourneyJourneyJourney
The ResultsThe Results
41Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
The BSP Mentoring Program Journey
In creating a culture of mentoring / coaching :
1. Know your organization and its business.
2. Know your organization’s people.
3. Have a game plan; 3 – 5 steps ahead.
4. Be creative in implementing the program.
5. Establish the M&C “environment” for sustainability.
TheTheTheThe 3 Ks 3 Ks 3 Ks 3 Ks
• Know Your Client
• Keep an Open Mind
• Kill Your Impatience
42
play
Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016
"Before you are a leader,
success is all about growing yourself. When you become
a leader success is all about growing others.”
- Jack Welch
“If your actions inspire others to
dream more, learn more, do more
and become more, you are a leader.”
- John Quincy Adams
“A good leader inspires people to
have confidence in the leader. A
great leader inspires people to
have confidence in themselves.”
-Eleanor Roosevelt
43Crea ng a Mentoring and Coaching Culture: The BSP Experience │ 3 June 2016