Creating a Safe & Caring Work Environment

Proactive Preparedness Workplace violence can happen at any time,

in any industry While every work site and situation is unique,

there are general prevention and preparedness guidelines that can be customized to any environment

Advance preparation and proactive awareness can help create a safe and caring work environment

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What is Workplace Violence?Any action that could threaten the safety of anemployee, impact an employee’s physical or psychological well-being, or cause damage to company property.

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Profile of an Active Shooter An individual engaged in killing or attempting to

kill people in a confined, populated area Active shooter situations are unpredictable and

evolve quickly Because these situations are often over before

police can arrive, individuals must be prepared

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U.S. Statistics Average of 20 workers are murdered and

18,000 assaulted each week while at work

Retail trade and service industries account for more than half of workplace homicides and 85% of non-fatal workplace assaults

Information obtained through the National Institute for Occupational Safety and Health

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U.S. Statistics (cont.) Estimated 16,400 threats are made,

723 workers are attacked and 43,800 workers are harassed

Information obtained through a study conducted by the Workplace Violence Institute.

Threat of job loss or less hours Personal problems unrelated to work Job pressure Employment grievances Non-sensitive termination/rigid

management styles Personality conflicts Negative performance appraisals Economic pressure/mounting bills

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Causes of Workplace Violence

One of the most common causes ofworkplace violence is domestic violence that spills over into the workplace

U.S. Department of Labor reports that the alleged assailant in about one in six homicides of women at work is a current/former husband or boyfriend

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Domestic Violence

Explosive outbursts Empathy with violent individuals Behavioral signals may include:

- Direct or veiled threats of harm to self or others - Numerous conflicts- Intimidation/belligerence/ harassment/bullying- Severe mood swings

Depression or paranoia

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Warning Signs

Statements indicating desperation over family/financial/personal problems

Drug/alcohol abuse Significant changes in someone's

“normal” behavior or routines Noticeable decrease in attention to

personal appearance Unexplained increase in

absenteeism

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Warning Signs (cont.)

1. Preliminary risk evaluation2. Taking initial actions3. Appropriate response measures

Call police Evacuate or hide

4. Bringing the incident to conclusion5. Following up/intervention6. Consider measures to prevent

similar incidents7. Monitor for any new threats

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Response Process

Call 911 Project calmness

- Move/speak quietly, slowly, and with confidence Listen with empathy/Create dialogue Let them know you are interested and listening Focus your attention on them Keep your posture relaxed but attentive Position yourself at a right angle Establish ground rules Describe the consequences of violent behavior Be careful not to threaten!Cre

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If Workplace Violence Does Occur …

Ask for specific, small favors- Asking the person to move to a quiet area

Use delay tactics - Name…can I get you a glass of water?

Break problems into manageable units - Be reassuring and offer options

Ask for recommendations; repeat back what is requested

Position yourself so exits are not blocked Let someone else know what you are doing

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Conflict Resolution Techniques

Use communication styles that generate hostility(apathy, coldness, giving the run around)

Reject all of the person’s demands from the start Pose in challenging stances Engage in physical contact, finger pointing, staring Make sudden or threatening movements Threaten, challenge, belittle, or make them feel foolish Act impatient or criticize the person Attempt to bargain with a threatening person Make false statements or promises Invade the person’s personal space (3-4 ft. zone) Use profanityCre

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Do NOT:

Recognize the warning signs Understand why employees become upset Encourage employees to report

suspicious behaviors/threats Practice conflict resolution

techniques Lead by example – begins

with management

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Preventing Workplace Violence

While it is difficult to prevent incidents of workplace violence or any other unplanned event, it is important to work proactively to keep your workplace as safe as possible.

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Preventing Workplace Violence

ACTIVE SHOOTERHow to Respond

An individual actively engaged in killing or attempting to kill people in a confined and populated area, typically through the use of firearms.

Victims are typically selected at random.

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Active Shooter

1. Call 911 and Evacuate Have an escape route planed Silence your cell phone and/or pager

2. Hide (if you cannot evacuate)Leave belongings behindHide in an area out of the shooter’s viewBlock hiding place entry & lock doors

3. If ApproachedRemain calm and follow instructionsKeep hands visible at all times

4. Take Action As a last resort; when your life is in imminent danger Attempt to incapacitate the shooter Act with physical aggression - throw items at the shooter

Call 911 Immediately!!!

5. When Officers Arrive Remain calm and follow instructions Put down any items in your hands Raise hands and spread fingers Keep hands visible at all times Avoid quick movements Avoid pointing, screaming or yelling Do not stop to ask officers for help or direction when evacuating

6. Important Information to Relay to Officers Location of the shooter Physical description of shooter Number of shooters Number of potential victims

Number/type of weapons

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Active Shooter – How to Respond

Be aware of your environment and possible dangers Take note of the two nearest exits If in an office and not able to evacuate, stay there

and secure the door Take the shooter down as

a last resort Remember:

- Such events are unpredictable and evolve quickly- Law enforcement is usually required to end an active shooter situation

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Active Shooter - Coping

Call 911 when it is safe to do so

Emergency Action Plan (EAP) Reporting fire and other emergencies Evacuation policy/procedure Emergency escape procedures/assignments Contact information/responsibilities - EAP designates Local area hospital information Emergency notification system: - Individuals at remote locations

- Local law enforcement- Local area hospitals

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Active Shooter - Training Your Staff

Training Exercises Conduct mock active shooter exercises Use advice of local law enforcement Recognize sounds of gunshots React quickly to gunshots

- Evacuate the area- Hide- Act against shooter as last resort

Call 911 Arrival of law enforcement Adopt the “survival” mindset

during times of crises

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Active Shooter - Training Your Staff

Information for 911 Location of shooter Number of shooters Description of shooters Number/type of weapons Number of potential victims

When Police Arrive Remain calm, follow instructions Keep hands visible Avoid making quick movements Do not stop officers, proceed in the direction from

which the officers entered

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Active Shooter - Training Your Staff

Ensure facility has at least two evacuation routes Post evacuation routes in conspicuous locations Include law enforcement and first responders Encourage law enforcement, emergency

responders, SWAT teams, K-9 units, & bomb squads to train at your location

Foster a respectful workplace Be aware of indications of

workplace violence and take remedial actions accordingly

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Active Shooter - Prepare For & Prevent

Utilize HR and facility departments Conduct employee screening/background checks Create system for reporting signs of violent behavior

including threats from spouses/partners EAP to deal with active shooter and after action planning Institute access controls Distribute critical items: floor plans, keys, personnel

lists/numbers Coordinate with security Assemble crisis kits: radios, floor plans, staff rooster,

first aid kits and flashlights Removable floor plans near exits/entrances for responders Activate emergency notification situation C

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Preparation & Management

Employees will follow managers’ lead Managers must be familiar with EAP procedures Take immediate action Remain calm Lock and barricade doors Evacuate staff/visitors via

planned route to safe area Ensure EAP has details

for evacuating individuals with special needs

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Active Shooter - Manager Reactions

Account for all individuals at assembly point Determine method for notifying affected families,

including any causalities Asses psychological state of

individuals at the scene; refer tohealthcare specialists

Identify and file critical personnel or operational gaps as a result of the incident

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Active Shooter - Managing the Consequences

Analyze and create an after action report Serve as documentation for response

activities Identify successes/failures that occurred

during the event Analyze effectiveness

of the EAP Define plan for making

improvements to the existing EAP

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Lessons Learned

Questions?

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