creating engaged employees with job satisfaction
DESCRIPTION
Organizational BehaviorTRANSCRIPT
Presented by:
Ethan ChazinPresident & Founder
Attitudes andJob Satisfaction
Attitudes & Job Satisfaction
Employee-Employer Contract
Organization CULTURE
Formal
Informal
Can you think of an organization you know well whose FORMAL & IFORMAL cultures are completely different?
DISCUSSION
Is Civility an Employer Responsibility?
Workplace Attitudes
Workplace Attitudes
• Job Satisfaction• Job Involvement• Organizational Commitment• Perceived Organizational Support• Employee Engagement:
17-29% highly engaged Requires understanding of employee
motivations-it’s NOT salary! Employee reward & recognition Decision-making involvement Idea solicitation
Employee engagement, an individual’s involvement with,
satisfaction with, and enthusiasm for, the work
she/he does.
Job Satisfaction
Military IntelligenceJumbo Shrimp
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• A positive feeling about a job resulting from an evaluation of its characteristics.
• So much MORE than a set of tasks.• Avg. US worker job satisfaction
consistently high ‘72-’06. Then what?• Differs globally by culture, region, and
job facet.• Plateaus for U.S. workers at $40k.
Job Satisfaction
“It’s not just about making them (employees) happy-that’s not a business issue. Engagement is.”
Julie GebauerTowers Watson
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• Create an AMAZING culture.• Ensure meaningful work.• Reward and recognize them.• Solicit their ideas.• Allow them to define their work.• 360-degree performance reviews.• Provide the tools, resources, support,
and guidance they need to succeed.
How to Make Workers Happy
“Research shows that people’s happiness is affected by their
sense of control over their lives. Being able to do your
own work in your own way, or to influence your
environment, gives a big boost in satisfaction.”
Gretchen Ruben, Author“The Happiness Project”
How can organizationsbalance employee happiness
with their strategic goals?
DISCUSSION
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• Workplace Flexibility.• ROWE: Results-only workplace
environment, created by Best Buy.• Job Crafting: Allows employees to adjust
their job to apply their skills, passions, and strengths.
• Unleashing Potentially Untapped Employee Strengths and Interests.
How to Make Workers Happy
Job Crafting
Think about the BEST job you ever had?
What made it so?
DISCUSSION
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• Exit-Voice-Loyalty-Neglect Framework• Exit: Unhappy people look to leave.• Voice: Attempt to improve conditions.• Loyalty: Optimistically waiting for things to
improve. • Neglect: You detach emotionally, stop
caring.• Satisfaction-Performance relationship is
key, esp. in Customer Care roles.
Dissatisfied Workers
Is job satisfaction the responsibility of the
employee, the organization…or both?
DISCUSSION
Job Satisfaction &Customer Satisfaction
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• Satisfied employees increase customer satisfaction and loyalty.
• The Pareto Principle – 80/20 Rule.• Zappos 1st core value: “Deliver WOW
Through Service.”• Disney: “Create Happiness.”• Your employees are your best Brand
Ambassadors, recruiters, and PR.
Happy Employees, Happy Customers?
Create “HAPPINESS”
It’s not about the
$$$
Surveying EmployeeSatisfaction
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• Job Satisfaction & Absenteeism.• Job Satisfaction & Turnover.• Job Satisfaction & Workplace Deviance.• Managers That Don’t “GET IT”.• Employee Advocates vs Administrators?• PEOs Taking Over.• Do They Affect Org. Behavior/Culture?
HR – What’s Their Role
