MF Ӏ 1

Creating Future BusinessDigital Solutions

In cooperation with

The subject of digitization has arrived – in private enterprises, in public authorities and also in politics. According to a current trend study by Bitkom Research, almost one quarter of German companies are now open to digitization. And the same number of companies are now formulating their digital strategy. This means that the long time of theoretical discussions has finally come to an end and the specific implementation can start.

Clients are open to new technologies as almost never before – whether it’s Cloud Computing, Big Data Analytics, Internet of Things (IoT), Virtual and Augmented Reality, Artificial Intelligence (AI) or Blockchain. They invest increasingly in digital solutions. This can also be seen in the IT budgets, which are rising again after years of stagnation. Investments that are worthwhile. Digitization makes it possible to optimize business processes throughout the entire company: in production, operations, logistics, marketing, sales and in cross company functions like HR, procure-ment and finances.

Fast implementation is now required. But in the end only tangible results count, and digitization projects can be quite complex and demanding. In many cases know-how from several specialized areas must be combined. Therefore, interdisciplinary cooperation is key for the success of digital transformation.

T-Systems has bundled its digitization know-how in its Digital Solutions unit. Approximately 4,800 digitization experts jointly develop innovative digitization approaches, design new customer specific solution packages and provide consulting for companies to explain how they can approach digital transformation in a structured manner. This means that Digital Solutions fulfills the most important requirement for a trustworthy digitization provider: to integrate all areas of digitization in an end-to-end portfolio and to assume responsibility for the overall solution.

Foreword

A new type of digital solution provider has been created by com-bining more than 4,800 digitization experts from the business segments T-Systems, T-Systems Multimedia Solutions (MMS) and Detecon International to the portfolio unit “Digital Solutions”. Uniting management and process consulting with comprehensive integration and operations competence allows us to implement even complex digitization projects in a true end-to-end approach. We provide consulting services to our clients to show them how they can start their digital journey as best as possible, move jointly with the customer into a co-design or co-innovation phase and subsequently integrate solution elements from IoT, data analytics, AI, cloud, network as well as security into a whole. For this purpose, we enrich our own solutions by the expanded overall portfolio of T-Systems and Deutsche Telekom. In addition, we collaborate strategically with market-leading software and platform vendors.

The Digital Solutions portfolio provides answers to core questions of our customers. How can I be successful in the digital market? How do I get to know my customers in a way that I can satisfy their needs better than before and increase their loyalty? How do I create an agile organization within my company that is able to act flexibly in a volatile market? How can I use IoT to further optimize production and service? How do I digitize critical business processes based on predictive analytics, AI and data analytics? And how should I design my IT landscape to ensure that it supports all of my objectives in an agile and flexible manner?

Digital Solutions Your trustworthy partner for cloud and digital transformation

A team of almost 2,000 IoT, cloud and platform experts, 280 dataanalysts, approx. 500 network experts as well as more than1,500 digitization consultants represents a broad industry andprocess know-how. They deliver on a market-driven portfolio, which is divided into six segments: Digital Strategy & Transfor-mation, Customer Experience, New Work, Industrial IoT, Data Intelligence and Digital Reliability.

In “Digital Strategy & Transformation” we work with clients to maximize the benefits of digitization on a strategic level and help them, for example, to be more successful in their industry by designing and introducing new business models. Our cluster “Customer Experience” pursues the question of how companies can learn more about their customers to be able to improve their satisfaction and loyalty.

Agility and flexibility of the internal organization are decisive for the success of digital transformation. With traditional structures and methods, it is not possible for companies to keep up with the high speed in continuously advancing markets. In our portfolio area “New Work” we show customers how they can establishsuch an agile organization.

The cluster “Industrial Internet of Things” revolves around the optimization of production and service processes. Connected machines and devices continuously generate data that permit a detailed insight into the condition, utilization and improvement potential – and this, if required, in real time.

CASE Mobility (Connected, Autonomous, Shared, Electric) re- presents the biggest challenge of the automotive industry. We support its development towards sustainable mobility solutions with our “Connected Mobility” sector.

Data is at the heart of value contribution in digitization. But, which data do I need and how do I analyze and use them to sustainably optimize core processes in some of the most important industries, such as automotive, manufacturing, travel, transport & logistics, finance, public sector & health? Within the cluster “Data Intelli-gence”, we develop solutions that improve critical business processes on the basis of artificial intelligence and data science.

All of these undertakings require an agile, secure, stable and absolutely reliable IT landscape. This is the reason why in the portfolio area “Digital Reliability” we address issues like DevOps and agile multicloud transformation, the certified quality of digitized processes, the highly available operation of business applications and the matter of digital trust, for example, based on Blockchain technology.

Digital Strategy & Transformation

Industrial IoT

Data Intelligence

Digital Reliability

Customer Experience

New Work

ConnectedMobility

Category Industry

CloudAugmented Reality / Virtual Reality

Mobility / 5G / Edge Computing

Blockchain / Digital Trust / Security

Automotive

FinanceManufacturing

Health

Public

Travel, Transport & Logistics

OtherDigitization Strategy

Big Data / Artificial Intelligence

Category Industry

Digital Strategy & Transformation12 | 13 Haier: Digital transformation

14 | 15 Gerolsteiner Brunnen: Digital Strategy Consultation

16 | 17 Smart City: We connect people, cities, regions and data

18 | 19 Sevan Multi-Site solutions: Strategy renovation

20 | 21 Proximus: Telco Cloud Strategy

22 | 23 ERGO: ERGO Safe Home

24 | 25 T-Mobile NL & Tele2 NL: Post-Merger Integration (PMI)

26 | 27 Schacht One and Schmiede Zollverein: Building of digital units

28 | 29 MobiledgeX: Foundation of a disruptive startup

30 | 31 San Diego International Airport: Aviation innovation

Customer Experience

34 | 35 s.Oliver: Unique shopping experience with the fashion app

36 | 37 Landesbank Baden-Württemberg: Financial Markets Portal

38 | 39 d-NRW AöR: E-Government in North Rhine-Westphalia

40 | 41 Fujitsu: Head mounted display

42 | 43 Stadtwerke Rostock: New online presence

44 | 45 First Abu Dhabi Bank: E-Channels Program

46 | 47 HOPPECKE: Salesforce

48 | 49 AXA: Customer journey redesign

50 | 51 Digital After Sales: Customer centricity

52 | 53 BIOTRONIK: New website

Category Industry

New Work

56 | 57 Schwan Cosmetics: Scaling expert knowledge

58 | 59 Innogy: Innogize our work

60 | 61 Federal Agency for Employment: Efficient and digital

62 | 63 Knappschaft Bahn See: Therapeutic safety in the entire insurance group

64 | 65 Henkel: Document management

66 | 67 Logistics and Automotive Industries: Automated stocktaking via drone

68 | 69 Diakonie-Klinikum Stuttgart: Employee app

70 | 71 Debeka: Digital transformation

Industrial IoT

74 | 75 HÖRMANN: Monitoring and service portal

76 | 77 Automobile Industry: Big Data DAS (Driving Assistance System) Labeling

78 | 79 POLYGONVATRO: More efficiency with IoT and the Connected Things Integrator

80 | 81 Bauer AG: Connected sheet piles (IoT)

82 | 83 BMW: Proof of Technology

84 | 85 INSYS: Security analysis of an industrial router

Telco

Retail

Category Industry

CloudAugmented Reality / Virtual Reality

Mobility / 5G / Edge Computing

Blockchain / Digital Trust / Security

Automotive

FinanceManufacturing

Health

Public

Travel, Transport & Logistics

OtherDigitization Strategy

Big Data / Artificial Intelligence

Category Industry

Connected Mobility88 | 89 Automobile Industry: Connected Car

90 | 91 DLR: Low Carbon Mobility Management (LCMM)

92 | 93 Automobile Industry: Connecting used vehicles

94 | 95 R&D pilot project for the EU: AUTOPILOT

Data Intelligence

98 | 99 Beijing Airport: Digital traffic control

100 |101 Deutsche Bahn: Automatic forecasts for travel information

102 |103 VAG Nürnberg: Radio system on-board computers for new underground trains (G1)

104 |105 SV Sparkassenversicherung: Analytical Intelligence

106 |107 Saxony environmental state office: Automated warnings of sudden floodings

108 |109 Chemnitzer Verkehrs-AG (CVAG): Integrated control center system

110 |111 Monheim am Rhein: Smart city services

112 |113 VAG Verkehrs-Aktiengesellschaft Nürnberg: TETRA radio system

Category Industry

Digital Reliability

116 |117 BARMER: Online platforms

118 |119 Endress+Hauser Flowtec AG: Information management & industrial Internet of Things

120 |121 Federal Office for Migration and Refugees: Audit-proof with Blockchain

122 |123 AUDI: IT coordination & application rollout

124 |125 Saxon State Chancellery: HoneySens detects security threats

126 |127 Vector Informatik: Multi-cloud strategy

128 |129 Siemens-Betriebskrankenkasse: High availability platform

130 |131 Vorwerk: Maximum reliability for IT applications

Digital Enabler

134 – 137 What is Artificial Intelligence?

138 – 141 How do VR & AR help us?

142 – 145 Can Blockchain digitize trust?

146 – 149 Where is the value in 5G, IoT and Edge Computing?

150 – 153 What is the role of the Cloud?

Telco

Retail

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Digital Strategy & Transformation

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Solution

� Process design that promotes parallel interaction

� Innovation management that enables smart product and service innovations

� Setup of a customer relationship management that realizes a digital customer journey

� Setup of an ecosystem of partners, users, suppliers, etc. that support the development of product ideas and innovations

Challenge

� Increasing competition from new entrants into the connected life market

� Customers expect a seamless user experience and innovative products

� Successful transformation demands consideration of all dimensions: people, business and technology

Customer benefits

Zero distance Identifying user needs and increasing customer contacts

Great user experience Integration of sales and visual user experience elements

Smart product innovations Intelligent technology and accelerated inno vation processes form the basis

Collaborative ecosystem Promoting products and identifying opportu nities for new products

The home appliance industry is stepping into the era of digitization. New en trants are emerging on the connected life market. Consequently, the customer experience and all related processes have to be reviewed. Detecon China provides tailored consulting services helping Haier to accelerate the process of transformation in order to implement its connected life strategy.

� Haier Group is the global market leader for home appliances � The Chinese company needs to transform to compete suc-cess fully with new entrants in the field of connected living

� Detecon China helped Haier develop a proper connected life strategy

Haier: Digital transformation

Haier: Digital transformationBuilding a smart innovation ecosystem

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Challenge

� To approach digital transformation in an integrated and strategic manner for all corporate divisions

� Development of a comprehensive vision especially for Gerolsteiner purchasing

� Derivation of a new purchasing strategy including concrete actions

� Inclusion of all employees in this process

� Objective: minimize operative tasks, reinforce strategic responsibility

Customer benefits

Analysis of the status quoClarity on the current state of digital transformation

Creative & vision approach Creating the basisfor strategic visioning

New impulse Concrete measures can be derived from the knowledge gained

Trendsetting strategy Digitization strategy sets the stage for the future and ensures ability to compete

Motivated employees Employee involvement and teamwork in accordance with the concept of New Work

“Purchasing as pure service providing is so yesterday. In the future, we want to help in a consultation role to solve strategic problems”

Marcus Schumacher, Purchasing Director, Gerolsteiner Brunnen

Gerolsteiner Brunnen: Digital Strategy Consultation

The digital transformation of a company like Gerolsteiner Brunnen GmbH & Co. must be well prepared. To do this, the vision and the individual strategy must be concretely drawn up for all company divisions. Together with T-Systems Multimedia Solutions, the world market leader in mineral water is taking up this challenge and has involved all employees in the spirit of New Work.

Gerolsteiner Brunnen: Digital Strategy ConsultationDigital transformation using maturity analysis Solution

� Analysis of status quo regarding transformation of purchasing and other departments using maturity analysis

� Derivation and prioritization of spheres of activity

� Methodical support in the definition of the future vision of purchasing

� Implementation of an operationalization workshop for concretizing the strategy together with all purchasing employees

� First steps towards the implementation of the new strategy

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Solution

� The program bundles the needs and interests of mutually identified problems within the context of the cities to develop efficient and synergistic solutions

� It uses the digital methodical competency of T-Systems in the areas of Design Thinking, Rapid Prototyping & Agile Develop-ment to come to concrete approaches with high benefits in a cost-saving and customer-oriented manner

� The results are tested in the form of prototypes as pilot projects with selected cities or regions, and can be developed further to become market-ready products

Challenge

� Economic resources in many cities not sufficient

� Lack of internal competencies to approach digitization

� Identified challenges: � Integrate civic knowledge into city planning � Make administrative processes more efficient � Use open data to plan required resources and capacities � Reduce noise and air pollution � Reduce delivery traffic � Provide sufficient parking options

Customer benefits

Early inclusion of various stakeholders Citizens, administration, politics and economy

Cost reductionsMutual solution approaches and synergistic development save time and costs

Cooperative approachBetter results through involvement, self-responsibility and dedication

Best practice sharing Helpful exchange among the cities

Increased digitization competencyCities and their employees profit from the program

90% of German cities want to drive digitization forward, but only 10% also have a digitization strategy. What are the opportunities and what are the challenges? Where do you start? Within the framework of the Smart City Co-Creation Program, 23 cities collaborate closely to identify the core problems of German cities and regions. Concrete solution approaches are developed in multiple design sprints.

Smart City: We connect people, cities, regions and data

Lean use of resources Quick, compact and time-saving

Smart City: We connect people, cities, regions and dataIn collaboration with the German Association of Towns and Municipalities (DStGB*) & UN SMART CITIES

* Deutscher Städte- und Gemeindebund

� The German Association of Towns and Municipalities (DStGB) represents the interests of the German cities and municipalities at state, national and EU level

� It is not affiliated to political parties and works without state subsidies

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Solution

� Conducted initial setting of team-based OKRs in Q1, reviewed and reset for Q2 and Q3

� Facilitated several shadowing sessions with employees to coach them how to lead sessions

� Coaching managers to optimize how they leverage work-boards to track their team’s progress on achieving their goals

� Guided a mentality shift away from focusing on tasks and to-dos and instead on outcomes and end-goals

� Sevan Multi-Site Solutions is a 400+ employee Company in the Construction industry

� Sevan Multi-Site Solutions serves the unique needs of clients planning to expand, re-brand, or update their portfolio of sites across a wide geography

Challenge

� Sevan wants to continue its double digit growth while maintaining its company culture

� Organization was spread across 4 countries and 39 states, with teams working in 5 time zones

� Missing connection between group strategy and individual departments

� Eager to explore new areas of digital business models it had no prior experience with

Customer benefits

Strategic alignment Alignment on strategic priorities across all levels of the company

Organizational clarity Company structure was clearly defined with explicit reporting lines from top to bottom

Real-time tracking Stay up-to-date on the latest developments for all teams’ goal progress

Clearly defined digital business strategy New digital products have been identified. Business model ready for investment and scale

Employee engagement All employees share authorship & ownership of their team’s goals

Tactical dynamism A clear method for redefining and redistributing strategy among the company

Detecon employs the OKR method* for its clients to propel them to achieve new economic and digital heights. For Sevan Detecon conducted a company-wide OKR roll-out to align on strategic priorities from the executive level down to front-line employees. All employees are encouraged and excited to achieve excellence as defined by their OKRs set with Detecon coaching.

Sevan Multi-Site Solutions: Strategy renovation

Sevan Multi-Site Solutions:Strategy renovationDriving alignment and versatility with OKRs*

* OKR – “Objectives and Key Results” is a collaborative goal-setting tool used by teams and individuals to reach for their most ambitious goals with measurable results. OKRs are how you track progress.

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Solution

� CI/CD and DevOps Process Design � Helped identify key continuous production concepts and support in their industrialization of Telco Cloud

� Supported in organizational role design and development � Refocused orchestration goals for the Telco Cloud services

� Productization with Agile methods � Processes were adapted to fit Proximus’ Scaled Agile Framework (SAFe)

� Strategy and business case validation based on benchmark know-how and adequate assumptions

� “We open up a world of digital opportunities so people live better and work smarter”

� The incumbent operator in Belgium, formerly Belgacom � Mobile and fixed provider with Triple & Quad Play services � Ca. 5 mio. Mobile users, 2.5 mio. telephony users, 2.5 mio. broadband with ca. 90% vectoring VDSL and strong FTTx business

Challenge

� Although the Telco Cloud was part of the strategy, successful use of automation and orchestration was little after two years

� Due to concerns about the maturity of the generic Cloud infra-structure, the setup was divided into different smaller Clouds for specific services, risking a fragmentation and even vendor-specific „silos“

� Key personnel with deep knowledge had moved on to different departments and was concerned with other tasks

� The funding of the Telco Cloud infrastructure was directly tied to the services to be replaced, which led to somewhat irregular budgets

Customer benefits

Telco Cloud Strategy Pushed the Telco Cloud Strategy from “grow- as-you-go” to an independent core element

Cloud operational process unclogging Optimization and streamlining recommendations for the operational setup

Telco Cloud Procurement Roadmap Defined way from the current procurement setup to a system that allows for long-term investments

More automation to make operations easier Recommendations on how to make use of the existing automation and orchestration tools

Introduced the Cloud-as-a-product Concept The Telco Cloud grew only with new services. Now the Telco Cloud acts as an internal product

Initiation of better knowledge exchange Consolidation of knowledge & processes between IT and Network “islands”

Proximus has embraced the Telco Cloud as an enabler for dynamic and agile services, with a promise of cost savings. Still, the Telco Cloud did not fully take off. Detecon was asked to review the current strategy and suggest optimization, including a validation of the business case.

Proximus: Telco Cloud Strategy

Proximus: Telco Cloud StrategyUnlocking the Potential of Productized Service Delivery

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Solution

� Joint elaboration of new ideas within the framework of a design thinking process

� Enabling a new business model

� Rapid development of a MVP for introduction to the market

� Bringing in various solution competencies from Deutsche Telekom

� The mutual solution won the “Goldener Bulle” prize for the insurance innovation of the year 2018

Challenge

� Early detection of incidents, such as fire and burglary, even if the insured is absent

� Initiation of emergency assistance through ERGO at the earliest possible moment

� Solution based on regular, disseminated smart home ecosystems

Customer benefits

Professional co-innovation Merging of the innovative approaches of two companies

New business model New business opportunities through digitization

Applied design thinking Customer-centric innovation process

Digital partnership Mutual development of further innovations

Minimum Viable Product (MVP) Rapid feedback from the market

Outstanding press echo Positive resonance in specialist media

� The ERGO Group is an international insurance agency and one of the largest primary insurance companies in Germany and Europe

� It has nearly 30,000 employees worldwide as well as 13,000 full-time representatives

� In addition to Germany, ERGO operates in over 30 additional countries in Europe and outside of Europe

ERGO: ERGO Safe Home

ERGO Safe Home is the innovative combination of sensors, emergency help and insurance protection. Three components complement each other: The Magenta SmartHome technology ensures that an emergency is detected as quickly as possible. The “home emergency cover” provides emergency assistance. The household insurance covers damages.

ERGO: ERGO Safe HomeProduct innovation combining insurance services and smart home

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Solution

� Bringing in our global telecom know-how and do-how from various Detecon offices around the planet

� Combined deep Telecom and Technology knowledge with sharp analysis where needed

� Ability to act as a challenger to the Integration Program management team to push the boundaries of the integration delivery, and synergy realization

� Ability to act as a facilitator and independent partner during (challenging) decision making rounds with Technology Leadership Team vis-à-vis Commercial

� T-Mobile NL and Tele2 NL are telecom operators in the Netherlands with 3rd and 4th market position respectively

� Both offer mobile and fixed voice & internet, and interactive television to consumers and businesses

� T-Mobile NL acquired Tele2 NL to become the 3rd converged player in market in order to compete more effectively with KPN and VodafoneZiggo due to scale, combined spectrum and significant synergies

Challenge

� Setup of the Pre-Day1 integration plans and blueprints

� Setup the Post-Day1 technical integration organization & governance whilst maintaining business & operational quality

� Developing and sustainably embedding PMI portfolio management capabilities incl. benefits management, master planning & resource management

� Drive the delivery of the integration plans for specific programs incl. Network, IT, Finance IT in order to achieve highest possible synergies from Network & IT perspective

Customer benefits

Tech PMI setup Fully-fledged portfolio management & Tech PMI governance

Delivery of specific technology programs Driven delivery within Network, IT, Finance IT, G&A and TSA management programs

More synergies Approx. 20% additional savings in annual operating expenses (OpEx)

Acceleration of integration Quicker realization of selected projects by 6-12 months

Benefits management Development of a high-definition benefits mgmt. model for forecast and mgmt. of synergies

Fast decision making Development of decision making model and facilitation of several decision making rounds

Detecon was the consulting partner for the project entitled “Technology PMI & Technology Integration execution Post-Day1” from June 2018 to end of June 2019. The main objective of the project was to prepare for the integration with Tele2, setup the Post-Day1 Technology integration plans and organization, and drive the execution of the integration plans.

T-Mobile NL & Tele2 NL: Post-Merger Integration (PMI)

T-Mobile NL & Tele2 NL:Post-Merger Integration (PMI)Technology PMI preparation & Integration execution

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Solution

� Support when building successful digital units through in-depth strategic and technological expertise

� Provision of a network of partners and a dedicated location

� Trend scouting for identifying state-of-the-art business models and technologies

� Provision of concepts and methods (e.g. Lean Startup and agile methods) for the development of customer-centric solutions

Challenge

� Optimal positioning of medium-sized businesses in the digital transformation

� Acceleration of the development and implementation of innovations

� Identification of business models and services that permit a maximum customer experience

Customer benefits

Excellent eco-system Access to a network of start-ups, partners and mentors

Holistic innovation approach Comprehensive understanding of relevant business and technology trends

Digital strategyThe digital strategy is based on in-depth expertise

New business models Establish new potentials based on existing assets

Customer-centric approach Implementation of new business models and digital services

New approachInnovative methods for the assessment of business potentials

Detecon, jointly with Schacht One and Schmiede Zollverein, leads the German medium-sized businesses through the digital change: Digital business models as well as new concepts are identified, developed and implemented for this purpose.

� Spin off by Franz Haniel & Cie as digitization units in 2016 and 2018

� Center of innovative ideas for growth at the world heritage Zeche Zollverein in Essen

� Detecon provides orientation for the digital transformation and, jointly with Schacht One and Schmiede Zollverein, develops new business models for the customer experience of the future

Schacht One and Schmiede Zollverein: Building of digital units

Schacht One und Schmiede Zollverein:Building of digital unitsInnovative business models for future growth

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Solution

� Detailed analysis of client landscapes and customer segments to develop fully fledged economical models

� Development of a range of tailored technical options and implementation plans

� Identification of key players in the ecosystem, partner management and onboarding

� Technical provision of pilots / proofs of concept / solutions with partners in a fully managed approach

Challenge

� Time-sensitive next-generation devices and use cases such as autonomous driving, smart robots, or virtual reality appli-cations require new network infrastructure concepts

� Edge Computing can drive these use cases, however, network operators face the challenge of finding valid business models

� A completely new ecosystem of operators, providers of these services and software developers has to be built up

Customer benefits

Early mover advantage Being the first in the market promises high revenue potential

Innovative software platform A viable business innovation model forms the base

New use cases Opening up further revenue streams for various sectors

Increasing brand visibility By establishing a disruptive company in one of the global hot spots for innovation

Global developer ecosystem Fundament of a market place for innovative Edge services

New value propositions Both clients and partners benefit

New devices, use cases and technologies require a new infrastructure, which network operators provide with Edge Computing technology. Detecon supported Deutsche Telekom in establishing a Silicon Valley-based start up: MobiledgeX is building a marketplace for Edge services integrating developers into a completely new ecosystem.

� MobiledgeX Inc. was founded by Deutsche Telekom in 2017 to develop a viable business model for Edge Computing

� The startup follows a greenfield approach and uses state- of-the-art software development methods

� Detecon provided crucial strategic concepts for the launch and defined fundamental aspects of the architecture for the new software platform

MobiledgeX: Foundation of a disruptive startup

MobiledgeX: Foundation of a disruptive startupEdge computing for next-gen devices and use cases

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Solution

� Detecon designs and implements individual blueprints for various types of innovation facilities – from organizational structure to processes to culture and agile operations

� Scout for new technologies that can be applied within an existing organization at the airport

� Collaborate with startups and academic institutions to drive specific innovation with high impact on future airport revenue models

� Detecon will guide through the end-to-end innovation process in order to successfully implement innovation

Challenge

� Innovation at airports is hard to achieve, but necessary for future success. This very shielded and process-driven industry offers few opportunities for external innovators to connect

� Airports have to face the challenge of integrating innovation into their existing business due to difficult processes and security concerns

� The setup and design of airport innovation must be specific and adapted to a security-focused environment

� Established companies at the airport fear new business models and disruptive new service offerings and products

Customer benefits

Specific Innovation Lab Design Execute on Detecon innovation lab blueprints for specific airport environment

Helpful workshops Education and training on innovation and airport specific processes and success factors

Reliable run of the innovation center Responsibility for running the lab end to end

Supported business building Fast scaling the products and offerings beyond one airport

Professional startup mentoring Coaching and mentoring of startups through- out the Detecon designed program

Comprehensive product management Help with implementing prototypes and startup offerings into the airport terminal business

Detecon was selected to design, build and run the San Diego Innovation Lab with a long-term commitment to successful airport innovation execution. Detecon Inc. supports San Diego International Airport (SAN) with solutions that enhance the passenger experience, improve efficiency, identify non- airline revenue sources and decrease costs.

� San Diego International Airport � 22 million passengers per year � San Diego International is the busiest single runway airport in the United States (and #3 in the world, behind Mumbai and London Gatwick)

� 290 million dollars budget

San Diego International Airport: Aviation innovation

San Diego International Airport:Aviation innovationExecuting airport innovation – design, build and run the Airport Innovation Lab

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CustomerExperience

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Solution

� Development of a native fashion app for Android and iOS as a central omnichannel touchpoint

� Connection to the Salesforce Commerce Cloud

� Use of interfaces of the online shop to connect to WebViews and for data transfer

� Connection of tracking events for various providers (e. g. Econda) to determine the success of advertising campaigns

� Simplified product ordering and pick-up via Click & Collect

� Scan & Shop function enables scanning in the store and ordering in the online shop

Challenge

� Mobile access to the successful online shop in the form of an app

� Targeted and individual approach to a growing number of mobile customers

� Use of the app along the complete customer journey: as a preparatory channel pre-purchase, and as direct sales channel

� Creation of unique shopping experiences with optimized usability and additional features

� Collection and redemption of loyalty points even without currently available customer card

Customer benefits

New sales channel The app is a central omnichannel touchpoint and serves as an additional sales channel

More customers High acceptance of the app supports customer acquisition and customer loyalty

Individualized offers Users receive information and individual offers via push notification

Securing market position App contributes to high visibility on the market

High acceptanceMore users through optimized, intuitive user guidance and improved performance

Growing sales Increasing download and sales numbers in a short period of time

The fashion industry is being increasingly confronted with the globalization of competition and the shift of business into online channels. In addition to the attractive products, the consumer also expects a corresponding online presence with an uncomplicated purchasing process. s.Oliver is responding to these new challenges and developed a fashion app together with T-Systems Multimedia Solutions.

The fashion and lifestyle company s.Oliver is active in approximately 20 countries and operates over 350 of its own stores. In an additional approximately 5500 shops, s.Oliver is represented with subareas or together with partners. All products are also sold online via soliver.de or via the app.

s.Oliver: Unique shopping experience with the fashion app

s.Oliver: Unique shopping experience with the fashion appNative app completely covers the customer journey

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Solution

� Development of a Financial Market Portal based on the Caseramp open-source-based portal technology

� Mobile provision of the content

� Use of the new LBBW style guide

� Implementation of regulatory requirements of the banking supervision authority

� Accounting for compliance requirements

� Differentiated offers for savings banks, banks, institutional customers and companies in addition to private customers

Challenge

� State-of-the-art, digital provision of information on financial products for customers and business partners

� The existing portal for customers and business partners no longer met the current guidelines due to new directives and regulations

� A modern, future-proof solution contributing to secure the LBBW‘s competitive position

� Consideration and fulfillment of the needs of various target groups

� Detailed access authorization concept for all pages and content

Customer benefits

Future-proof application Flexible, and responsive high-performance microservice architecture of the portal

Customer-oriented content Optimal alignment with market demand through individual alignment to target groups

Modular architecture High scalability enables rapid technical expansions

Efficient processes Digitization of manual processes and thus relieving central units

Independent technology Avoidance of dependency on specific providers through open-source technologies

Attractive design Representative presentation of financial market data and products

Together with T-Systems Multimedia Solutions, the Landesbank Baden-Württemberg (LBBW) has replaced its portal for customers and business partners with the new Financial Markets Portal. The portal platform based on Caseramp complies with the latest technical and regulatory requirements and offers the various target groups of the LBBW a broad range of information on financial products.

The Landesbank Baden-Württemberg (LBBW) is a medium- sized universal bank which serves companies, private customers, institutions and savings banks. As an organization under Public Law, the LBBW group employs a workforce of more than 10,000 in 160 branches nationwide. The head-quarters are in Stuttgart, Karlsruhe, Mannheim and Mainz. The LBBW also serves its customers abroad at 17 locations around the world.

Landesbank Baden-Württemberg: Financial Markets Portal

Landesbank Baden-Württemberg: Financial Markets PortalDigitized communication with customers

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Solution

� “One-for-All” principle for reuse of existing or asset-based development of new solutions

� Hybrid project management to combine classical conception and planning phases with periods of agile and user-oriented development

� Uniform OZG architecture with standard components from a system of building blocks

� Consistent involvement of municipalities, ministries, special procedure developers and IT service providers

� The d-NRW AöR is a public-law institution with legal capacity, founded on January 1, 2017 by the state of North Rhine Westphalia (NRW)

� The responsible member bodies are the state of NRW as well as municipalities, districts and regional councils

� The institution supports its responsible member bodies in the implementation of information technology in public administration

Challenge

� Large number of OZG services and associated special procedures to be implemented

� Complex decision-making processes as well as household and time planning in the public administration

� Different digitization levels and competencies in the municipalities. How do you bring all of the parties involved to the table under these conditions?

� High number of varied stakeholders

Customer benefits

User-oriented development User experience design & agile development

Delivery capacity Access to a large and multi-faceted qualified pool of resources to implement projects in parallel

End-to-End perspectives From conceptional consultation to planning and implementation of development through to the go-live of the operational system

Strong involvement of all stakeholders Workshops on requirements, round tables and many other formats for the exchange of all relevant stakeholders

The Online Access Act (OZG) obliges the federal, state and local governments, to offer administration services also electronically via online portals for citizens. Detecon and T-Systems were intrusted with the conception and development of the “Serviceportal.NRW” and the “Bauportal.NRW”. Thanks to the pronounced e-Government and OZG expertise, the customer is optimally supported.

d-NRW AöR: E-Government in North Rhine-Westphalia

d-NRW AöR: E-Government in North Rhine-WestphaliaConception and implementation within the framework of the online access law

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Solution

� Proof of concept for T-Systems Innovation Management in co-innovation with Fujitsu

� Solution made up of Mixed-Reality-Headset (smart glass /  head mounted display), IoT data and microservices from the cloud

� The picker receives all necessary information for each pick via speech commands and projections on his small monitor

� Confirmation of selection of the right parts through barcode scanning with smart glass or smart glove

Challenge

� More and more products are manufactured individually for the customers and the manual commissioning (picking) of the required components becomes a key function

� Every mistake by the pickers leads to delays in assembly, takes time and costs money

� New orders and changes are not displayed automatically to the picker

� Manual confirmation processes on tablets prevent working with both hands and slow down the workflow

Customer benefits

Fewer errors Precise instructions and information via the headset prevent mistakes

Hands-free operation Both hands are free because of using smart glass instead of a hand scanner or tablet

Training on the job New employees are productive immediately through guided instructions and support functions

Improved working conditions Fewer exhausting tasks and better support increase value creation

Less idle time Faster picking and fewer errors reduce waiting times of assemblers

Faster assignment of tasks Pickers receive orders via push notification direct to the smart glass of the headset

21,000 devices in up to 250 configurations, every day. In Germany, Fujitsu develops state-of-the-art computer hardware and produces it at competitive costs. This only works with a comprehensive digitization of processes. In a co-innovation project with T-Systems, the use of audiovisual technologies for commissioning is tested.

� Fujitsu K.K. is a stock exchange listed Japanese technology corporation with a focus on ICT business solutions, technology products, solutions and services

� 36.9 billion euros (converted) in annual sales � 140,000 employees � Customers in more than 100 countries

Fujitsu: Head mounted display

Fujitsu:Head mounted displaySmart glass in production logistics

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Solution

� Creation and implementation of a new communication strategy incl. concept and logo

� Implementation of a self-service portal based on Intershop

� Mapping the complete customer journey

� Redevelopment of navigation concept and design

� Search engine optimization to more easily be found on the internet

Challenge

� Growing importance of the online presence as an information medium for customers

� Need for a complete revision of communication strategy and content concept

� Mapping of the service portfolio in a self-service portal

� Integration of the Content Management System (CMS) and customer portal

Customer benefits

New target groups Responsive design supports mobile approach to new, young target groups

Comprehensive support Marketing and sales functionalities take the pressure off of direct sales

Extensive analysis Comprehensive tracking system displays success of actions and potential areas of improvement

Mapped customer journey Individual addressing of target groups through relevant information at the touchpoints

Simplified editing Modern CMS system enables time-saving content management by own employees

Targeted marketing campaigns Efficiency of target group campaigns can be measured using KPIs

Stadtwerke Rostock AG is a regional energy service provider that not only provides heat, electricity and natural gas, but also E-mobility services and fiberoptic connections. T-Systems Multimedia Solutions developed a new internet presence for the company, with an integrated customer portal in a modern design. Content, sales approach and customer guidance are based on a communication strategy developed internally.

“In this project, we were very professionally supported in every phase by T-Systems Multimedia Solutions. We are very proud of our new web presence.”

Stefan Waldhaus, Sales Manager Stadtwerke Rostock AG

Stadtwerke Rostock: New online presence

Stadtwerke Rostock:New online presenceAddress target groups in an individual and modern way

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Solution

� Joint forces of Detecon and T-Systems Multimedia Solutions (MMS) in tailor-made e-channels projects (mobile banking, mobile wallet and internet banking)

� Detecon has been a key advisor for the implementation of digital solutions from start to launch. Management services included strategy implementation, business requirements analysis, vendors selection support, management for the pre-launch, launch and post go live activities

� QA (Quality Assurance), load and performance tests and the functional end-to-end tests were designed and carried out by MMS

� First Abu Dhabi Bank PJSC (FAB) is a leading bank operating from the United Arab Emirates in the MENA region, in Asia and Africa

� It was formed in 2017 as a merger involving First Gulf Bank and National Bank of Abu Dhabi

� The enterprise employs more than 10,000 employees

Challenge

� Retaining bank customers in a highly fragmented and competitive market

� Reducing operational customer acquisition costs

� Acquiring the expertise to manage and building digital products

� Building the first mobile wallet platform to be the leader in this domain

� Introducing quality products and services and how to be innovative and ahead of the competition

Customer benefits

Realized strategic aim Becoming a leading innovative, trustworthy financial services provider

Operational reliability Optimizations by providing highly capable, safe and efficient mobile services

Clear digital channels strategy By building sustainable long-term decisions in a complex environment

Faster, more efficient interaction Digital 24/7 offering for banking products and services

Digital customer experience Using a fast, innovative and user friendly e-solution enables the new experience

Optimized licensing and development costs Improved contracts and results

FAB has launched major initiatives to revamp its digital identity and brand to offer the latest digital channels technologies in financial services to their customers. Detecon provided strategy guidance, program and project management throughout the implementation and transformation of the digital channel solutions for mobile banking and mobile wallet.

First Abu Dhabi Bank: E-channels program

First Abu Dhabi Bank: E-Channels ProgramFuture vision for mobile banking & mobile wallet

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Solution

� Development of a new CRM system based on the Salesforce Sales Cloud

� Centralization of all customer activities on a comprehensive cloud platform

� Implementation of interfaces between the cloud and the customer’s ERP system

� Optimal alignment of external and internal sales through a mobile use of the CRM solution

Challenge

� A large number of employees and branch offices represent a challenge for effective customer support

� Decentralized data storage creates difficulties in the efficient setup and development of long-term customer relations

� Many different, manually supported tools make it harder to standardize the data entry

Customer benefits

Centralized processes All sales activities are bundled in one application

High security Improved transparency of the CRM activities within the company

Best connectivity Linking to third party systems through clearly defined interfaces

Maximum productivity Higher responsiveness to customer requests

Improved efficiency Efficient processes due to a central tool

Precision across the entire group Implementation of targeted cross-selling and up-selling measures

The manufacturer of energy storage systems HOPPECKE uses Salesforce to prepare the sales department and customer support for a digital future. The employees take advantage of optimized customer interactions across all functions and simplified processes delivered by the neat solution, as implemented by T-Systems Multimedia Solutions.

“ In the team, we benefited from the long-standing project experience of T-Systems Multimedia Solutions and now have a CRM system with Salesforce that is just what we wanted.”

Katharina Vollmayer, CRM Project Management, HOPPECKE Batterien GmbH & Co. KG

HOPPECKE: Salesforce

HOPPECKE:SalesforceFuture-proof sales processes thanks to Sales Cloud

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Solution

� Training AXA employees in design thinking and agile working methods

� Assessment of the end-to-end customer journey in the area of “health services” from an internal point of view and from the customer point of view (process analysis, interviews)

� Identification of significant “moments of truth” – drivers of satisfaction and dissatisfaction

� Customer testing and quantitative as well as qualitative assessment of new service, product and touch point ideas

Challenge

� Customer satisfaction with the private health insurance is only moderate to below average

� The lack of digital elements, touch points and complicated processes reduce the user experience

� In addition to increasing customer satisfaction and a simpli-fication of the process for the customer, the company has the challenge of reducing costs and identifying promoters of growth

Customer benefits

Applied customer Insights Excellent service resulting from a deep awareness and profound understanding of customer needs

End-to-end customer journey Holistic approach for optimized customer experi-ence, process efficiency and benefit expenditures

Drivers of growth and costs become transparent Transparency as the basis for the reduction of costs and increase in revenues

Collaboration across silosConsistent customer experience thanks to the cooperation across departments

Customer-centric mindset Enabling the employees to provide even better service to customers

With the company-wide strategy program Ambition 2020, AXA is paving the way for making customers partners and loyal promoters in the digital age. Together with Detecon, customer journeys are created that enable a rapid and seamless provision of services, comprehensive processes as well as empathic communication.

� AXA Konzern AG is part of the global AXA Group and is one of the largest insurance companies in Germany

� The company has 1.6 million customers in private health insurance alone

� The company‘s ambition is to be the best service provider in the German insurance market

AXA: Customer Journey Re-Design

AXA: Customer Journey Re-DesignFrom customer to partner and loyal promoter

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Solution

� Design of the target picture for a new process and system landscape in after sales

� Successive transformation of the process and IT landscapes on all sales levels through agile product management

� Touch points and customer journeys that fulfill the needs of the customers and service employees in the digital age

� Consistent customer-centric procedures, e.g. design thinking, personas, customer journey design, user experience design

� Mindset change for digital transformation – for the implementa -ti on at the manufacturer and realization in markets and workshops

Challenge

� Declining after sales: decreasing brand loyalty, new players at the customer interface, electromobility and (partially) autono mous driving reduce the need for workshop services

� Automobile customers expect digital touch points and a consistent customer experience from the workshop processes

� Workshop employees expect contemporary systems for pro-cess support – only with their own, positive user experience can they create the same for their customers as well

� Outdated processes and system landscapes prevent consistent and positive “customer / user journeys” and digital touch points are often still missing

Customer benefits

Stringent future orientation Vision and target picture for a new process and system landscape in after sales

Digital customer experience Digitization offers outstanding customer experiences in automotive after sales

Agile, customer-centric procedures Customer needs, user experience design, deriva-tion of contractual capabilities, IT product design

Managed complexity Management of a “large scale” program in the international multi-brand environment

Consistent product design Continuous digital customer / user journeys and customer-centric processes

Lean service processes More time for customers and repairs by saving unproductive time

Decreasing brand loyalty, increasing price sensitivity and new business models such as car sharing threaten the fundamentally important after sales business of the automobile manufacturer. The key to success is cus-tomer centricity: Automobile manufacturers must tailor their processes and IT systems to customer needs to provide a digital customer experience.

Digital after sales: Customer centricity

“ Consistent tailoring of all processes and systems to customer needs is the key to success in the digital age!”

Dr. Jürgen Padberg, Managing Partner Detecon

Digital After Sales: Customer centricityNew digital customer experience in automotive after sales

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Solution

� Website modernization was the first building block in implementing the digital corporate strategy

� Enhancement of the existing Content Management System (CMS) based on IBM WebSphere

� Updating of design and information architecture

� A contemporary editing system and a KPI tracking system were implemented

� Search engine optimization for better search result listings

Challenge

� Increased importance of the online presence as a digital medium for product information

� In addition to physicians and purchasers, patients have become more and more important

� A comprehensive update of the internet presence was necessary also from a technical point of view

� Editing the website in the past was only possible through company headquarters

Customer benefits

Entering new markets New target group of patients opens up access to the B2C market

Relief for direct sales Provision of comprehensive content on the web

High user acceptance 34 % more returning visitors, bounce rate has dropped to 30 %

Represented customer journey Individual addressing of the target groups through relevant information at the touch points

Simplified editing Modern CMS system allows local maintenance of country-specific content and saves time

Measurable success Target campaigns can be set up easily and measured using defined KPIs

BIOTRONIK is known around the world for its pacemakers and defibrillators. Previously, the medical technology manufacturer‘s online presence was limited to product information for hospitals and physicians. The new website, developed jointly with T-Systems Multimedia Solutions, also takes into account patients as a new target group and their customer journey.

BIOTRONIK: New websitePhoto: BIOTRONIK

“ With the launch of our new website we have successfully taken a first step towards establishing patient communi-cation.”

Hannah Willemsen, Senior Manager Online Communications, BIOTRONIK SE & Co. KG

BIOTRONIK: New websiteAddress target groups individually online

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New Work

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Solution

� Project start with Proof of Concept, pilot and user acceptance tests

� Joint development of an individual augmented reality appli-cation for the Microsoft HoloLens in the form of a co-creation

� In case of maintenance and repair cases, the expert in Germany and the service technician at the location are connected via a desktop app and HoloLens

� Instructions can be transmitted directly into the field of vision of the machine maintenance technician

Challenge

� Being highly complex, machine defects, product changes or routine maintenance works require the support of experts located in Germany

� In the past, service technicians were supported worldwide via phone or email photo documentation

� At times, language barriers resulted in misunderstandings

� In individual cases, experts traveled to the machine location to work personally on the service case

� The company looked for an alternative optimizing the process according to the corporate-wide digitization strategy

Customer benefits

Lower costsTravel costs and times for the experts are reduced to a minimum

Optimized processes Lowering the coordination and organization effort

Leading market position Expansion of the position as the industry’s market leader

Expandable position The modular design of the solution permits the integration of additional functionalities

Easy knowledge transfer Increase of the communication quality between service technicians and experts

Satisfied customers Reduction of machine downtimes and adherence to delivery dates

“ Using the HoloLens, our experts can see through the eyes of their colleagues and can support them for maintenance or repairs in real time. Long flights are no longer required, and ideally the downtime of machines is reduced to a minimum.”

Alexander Sarkissian, Digital Initiative Manager, Schwan-STABILO Cosmetics GmbH & Co. KG

Schwan Cosmetics: Scaling expert knowledge

Schwan Cosmetics, the world market leader for the development and production of cosmetic sticks, relies on augmented reality for the maintenance of its production machines. Based on the solution for the Microsoft HoloLens, which was jointly developed with T-Systems Multimedia Solutions, service technicians are remotely supported worldwide by the experts located in Germany.

Photo: Schwan Cosmetics

Schwan Cosmetics:Scaling expert knowledgeRemote maintenance of machines using augmented reality

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Solution

� Definition and conceptualization of the strategic design of the innogy new work program

� Development of a target image for the new work culture

� Comprehensive approach considering “people behaviour”, “working environment”, “technology” as well as “principles & regulations”

� Establishment of a space for work culture in which employees can test scenarios under real conditions

� Coaching and training sessions on agile methods (e.g. scrum, design thinking) and cultural themes (e.g. error culture)

Challenge

� Developing and introducing an innovative work culture concept that suits the new innogy brand

� Achieving the necessary employee acceptance of the new culture with a participative approach

� Ensuring that new methods are consistent with central objectives

� Consequent implementation, persistence and sustainability are required to establish the new culture

Customer benefits

Modern work culture New and practically implemented principles en-able flexible cooperation that promotes innovation

Comprehensive approachConsidering “people”, “places” and “tools” as well as “principles & regulations”

Impulse from outside Best practices, e. g. from the digital economy, bring in new perspectives and know-how

Agile structures The coaching series was adapted to the needs of the managers and their teams

Optimal innovation environmentFlexible, functional and scalable work environ-ment in the form of a space for work culture

Positive brand imageinnogy positions itself as the pioneer of a new work culture paradigm

New dynamic and digitized energy markets require a fundamentally different culture and modern approaches in the energy sector. With the work culture program “innogize our work”, together with Detecon, innogy creates a sustainable, innovation promoting and agile work culture. With this innogy positions itself as a pioneer of new work.

� innogy SE was founded in 2016 as a subsidiary of the energy provider RWE

� Operation of distribution networks, innovative energy services and electricity generation from renewable sources as a focus

� Driving force of innovation in the energy shift in Europe

innogy: Innogize our work

Innogy: Innogize our workA pioneer of new work culture

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Solution

� The P!ONE Procurement Cloud (as an extension to SAP) allows uncomplicated and reliable digital cooperation of departments, purchasing, accounting and suppliers

� Completely digital purchasing process for IT solution, projects, maintenance and support

� Simple: Can be operated immediately without training, estab-lished lease model, complexity reduction of the process & IT

� Flexible: Individual modules can be integrated via standard interfaces, need-based connection to systems and services

� Secure: The highest degree of data security, highest failure security, future-proof through continual further development

Challenge

� Future-proof fulfilment of the European guidelines for eBilling thanks to continual digital ordering and invoicing processes

� Conformity to the applicable guidelines of the public admin- istration regarding allocation and budgetary commitment

� Corruption prevention through seamlessly documented ordering decisions

� Efficient control at all times, in which all purchasing processes can be centrally administered and processed

Customer benefits

Low process and purchase costs Flexible packaging and scaling of the P!ONE Cloud ensures optimal cost transparency

Secure SAP integration Use of established SAP interfaces with anonymized, encrypted sign-on

Transparency across the entire organization Current data of the purchasing processes are always available

Implementation of eBilling pursuant to EU guidelines Electronic input channel for electronic invoices

Standardized product ranges Higher degree of standardization of infrastructure goods and services

Continual digital acquisition process Integrated digital teamwork between the lines of business, purchasing, accounting and suppliers

Federal Agency for Employment: Efficient and digital

The Federal Agency for Employment (Bundesagentur für Arbeit – BA) has over 100,000 employees, 178 agencies and a number of additional service points, thus is the second largest public employer in Germany. A purchasing organization of this magnitude (annual purchasing volume approx. 3.5 billion euros, of which approx. 1 billion euros in infrastructure goods and services such as IT), represents a particular challenge and complexity for the development and implementation of E-procurement projects.

The Federal Agency for Employment requires a slim, uniform and modern purchasing system, in which all process steps of the purchase-to-pay process chain can be digitally designed and integrated, from the notice of requirement to funds commitments to supplier communication. At the same time, all specifics of a public purchasing organization must be considered in all systems and all details.

Federal Agency for Employment: Efficient and digitalP!ONE automates purchasing processes

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Solution

� Personal, professional and methodical support in the new development of the platform

� Support in the planning of the operating platform and the development of a connector that links the platform to the hospital IT department

� The KNAPPSCHAT will provide the associated service providers with a health history of their insured and guidelines for process and treatment optimization

Challenge

� The desire of the KNAPPSCHAFT to operate and maintain the “Electronic Treatment Information” platform autonomously

� Consultation and support in the new development of a high-performance, web-based platform by T-Systems Multimedia Solutions

� Know-how transfer on web-based application development and on methods of agile software development such as Scrum

Customer benefits

All data at a glance Digital availability of all relevant treatment information in one system

Optimized therapy Uniform treatment data ensure more treatment security for the patients

Future-proof technology Modern, web-based platform that can be modularly expanded

Inhouse platform development Creation of own know-how on web-based development and agile methods

Expanded service More service for over 1500 medical professionals, hospitals and rehabilitation clinics in the group

Knappschaft Bahn See: Therapeutic safety in the entire insurance group

The Deutsche Rentenversicherung Knappschaft Bahn See (KBS) insurance group includes the KNAPPSCHAFT as health insurance with 1.6 million insured parties and its own medical competency network, which includes around 1500 doctors and shares in clinics and hospitals as well as rehabilitation facilities.

With the newly developed “Electronic Treatment Information” platform, the KNAPPSCHAFT health insurance is laying the foundation for the cooperation between medical professionals and the clinics in the group. T-Systems Multimedia Solutions not only provided know-how on web-based application development, but also support in the use of agile methods such as Scrum.

Knappschaft Bahn See: Therapeutic safety in the entire insurance groupRelevant treatment data at a click

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� Founded in 1876 in Aachen as a detergent factory, the Henkel company developed into a global company with over 18 billion euros in sales (2015)

� The DAX 30 company today employs around 50,000 employees, of which 80% work outside of Germany. The company headquarters is in Düsseldorf

Solution

� Introduction of the T-Systems solution ImageMaster® as an audit compliant SAP data and document archive for 23,000 users within 6 months

� The standardized and certified interfaces of SAP ArchiveLink 4.6 and SAP ILM 3.0 serve as the basis for the connection of the 18 SAP old systems and the new SAP Horizon platform

� Migration of the 110 million documents from the existing Archive system to ImageMaster®, including proof of completeness for audits in accordance with GoBD (Principles for the Proper Conduct of Audits) incl. procedural documentation

� Substitution of department solutions and migration to ImageMaster® as the central ECM platform

Challenge

� 18 global and decentralized SAP systems are being transferred step-by-step to a global SAP platform, with which over 23,000 users will work

� In parallel, the maintenance contract for the current archiving solution comes to an end: over 110 million documents with a volume of over 15 TB

� The new archiving solution is meant to support the SAP Information Lifecycle Management (SAP ILM)

� A sustainable and integrative Enterprise Content Management (ECM) system is required to keep up with the constant modernization of the IT landscape on a permanent basis (substitution of Lotus Notes, introduction ServiceNow,...)

Customer benefits

Future-proof solution Future-proof and expandable solution based on ImageMaster®

Compatible target platform Target platform for the introduction of Enterprise Content Management in various departments

Compliance Ensuring compliance with company-wide regulations

Simple business model Maintenance and licensing is delivered as a simple lease model over 60 months

Improved stability Improvement of availability and stability for user access

Versatile use Phasing out of Lotus Notes, introduction of ServiceNow (remedy data) and global DMS

Henkel: Document management

Henkel has consolidated its global SAP landscape on a new central SAP platform “Horizon”. The old archiving environment could no longer answer questions related to the introduction of a modern SAP landscape: can retention periods of documents be controlled directly? How can an archive sustainably support an SAP migration? Which future archiving needs can be covered in addition?

Henkel: Document managementUse of ImageMaster® for SAP Information Lifecycle Management (ILM)

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Solution

� Automatic identification, analysis and documentation of stock via drone

� AI-based detection of product and serial numbers and compar-ison with the inventories in the goods management system

� Recognition of hazard sources using special cameras and sensors

� Deep Learning approach for analyzing video material

Challenge

� Large warehouses that are often hard to overlook, in particular in the automotive, freight logistics and cargo industries

� Previously costly manual stocktaking with a high risk of error

� Difficult to find improperly inventoried goods

� Risks for the employees when stocktaking hazardous materials

Customer benefits

Fewer errorsErrors in inventories and in the comparison of the actual stock with the listed stock are reduced

Higher securityEmployees are no longer exposed to any risks whilst stocktaking hazardous materials

Considerable time saving Real time analysis of the stock saves laborious manual inventories

Faster localization Lost goods can be found quicker with drones

Logistics and Automotive Industries: Automated stocktaking via drone

Both external warehouses with large objects in uncovered areas as well as indoor ware-houses previously had to be monitored with a high staff expense. T-Systems Multimedia Solutions has developed a drone-based solution with which inventories can be digitally taken by video detection in real time.

Simplified stocktaking process Digitization of stocktaking enables efficient monitoring of large warehouses

“ With the use of artificial intelligence and drone technology, warehouse inventories can be fully automated. So the process is not only significantly accelerated, the risk of error is also reduced.”

Lars Vogel, Director of New Work Experience T-Systems Multimedia Solutions

Versatile use Drone use also for tracking down people, structural analyses of buildings or fire detection

Logistics and Automotive Industries: Automated stocktaking via droneMonitoring warehouses with AI based software

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Solution

� Implementation of an employee app (mobile and web application) based on Staffbase

� Target group specific, fast and location-independent info

� Push and feedback function as well as closed user communities with social media features

� Software-as-a-Service solution hosted in Germany

� Consulting, training and support during the introduction

� Announcements by the administration, information about events, shorter-term notifications or idea management tools

Challenge

� In the past, information was published through notices or the intranet which requires the use of the workplace PC

� But many of the 1,400 employees of the hospital, who are mainly working in the medical and care area, do not have a fixed PC workplace

� Therefore, information was often delayed or not received by all colleagues

� A digital solution for mobile information and communication to the employees was required

Customer benefits

Stronger employee loyalty Employer branding and feedback culture support the loyalty and motivation of the employees

Tighter networking Improved coordination and better exchange between the employees

Outstanding speed Increased visibility of time-critical messages through push notifications

Expandable solution The modular design of Staffbase permits the integration of additional functions

Individual relevance Specific addressing of individual employee groups through personalized news

Optimal coverage Location and time independent information for employee groups that are difficult to reach

Diakonie-Klinikum Stuttgart: Employee app

Notices at the bulletin board are no longer required at the Diakonie-Klinikum Stuttgart: The communication is performed digitally using an app. The mobile web application permits fast and personalized information transfer to all employees. At the same time, colleagues can exchange information with each other digitally or contact the clinic management directly.

Photo: Diakonie-Klinikum Stuttgart

“ With our new platform Staffbase, we have the option to inform each individual employee even if the employee does not have computer access at the work place. We received great feedback from our employees for this state-of-the-art communication.”

Pia Pflichthofer, Diakonie-Klinikum Stuttgart Diakonissenkrankenhaus und Paulinenhilfe gGmbH

Diakonie-Klinikum Stuttgart:Employee APPThe intranet goes mobile

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Solution

� Construction of the DICE and positioning within the organization as well as integration into the corporate strategy

� Support in the introduction of new work concepts through

� consultation and coordination of the work groups (people, rooms, technology and principles)

� definition of an individual spatial concept by work categories

� Corresponding change and communication measures in the form of active stakeholder management, communications throughout departments and linking to other initiatives

Challenge

� Competitive pressure through high market concentration, changing customer expectations and new providers from outside the industry

� Changes of products and services through intelligent technologies

� A need to increase process efficiency

� Financial burden from earlier high-interest contracts and discontinuation of traditional forms of investment as the result of the current low-interest level

� Number and depth of regulatory specifications increase pressure for implementation (e.g. Solvency II, IDD and GDPR)

Customer benefits

Future-proof work cultureAn interplay of the DICE and new work as the foundation for the future competitive edge

More efficiencyBundling of the digitization and culture initiatives, establishment of new spatial concepts

Increased employee satisfaction More individuality and trust for improved working conditions

The environment for insurance companies is going through a fundamental transformation through digitization with new competitors and changing customer expectations. In the newly founded Debeka Innovation Center (DICE) and the New Work project, the company is supported by Detecon to define a completely new work and innovation culture.

� The Debeka Krankenversicherungsverein was founded in 1905

� With nearly 7 million customers, 16,000 employees and over 13 billion euros in revenues, Debeka is one of the largest insurance providers in Germany

� Establishment of the Debeka Innovation Center (DICE) in 2018 to keep up with the digitization trend in the insurance industry

Debeka: Digital transformation

Debeka: Digital transformation Innovation Center and New Work as the drivers of change

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Industrial IoT

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“ We can definitely imagine expanding this collaboration. For example, we could develop a Predictive Maintenance Solution. The portal also has the merit of the Javascript frontend and the REST interface. This means it can not only be used on the computer / laptop but also on a smartphone and tablet.”

Rüdiger Bierhenke, head of sales, Hörmann KG

Solution

� Conception, development and implementation of a monitoring and service portal for the high-speed doors

� Acquisition and presentation of status, error and diagnostics data for the doors in real time

� SIM-based M2M connection to the Telecom Open Cloud for the bundling of relevant information

� Application management and operations of the IoT solution

� Remote maintenance and troubleshooting by service technicians

Challenge

� Permanent monitoring of high-speed doors that open automatically used in manufacturing, wholesale and retail

� Elaborate monitoring for smooth operation despite many product variants and complex configuration with more than 1,500 control parameters per gate

� Cumbersome, lengthy phone support as well as large efforts for error diagnostics and resolution by the Hörmann technician at the location

� Data silos caused by the insufficient connectivity of the gates

� Increasing internationalization of the Hörmann customers

Customer benefits

Increased customer satisfaction Improved service through simplified maintenance and minimizing of downtimes

Continuous transparency Holistic overview of the status of all doors,target group specific information processing

Lower costs Lowering of travel costs through remote maintenance and monitoring in real time

Increased flexibility Standardized interfaces permit adaptations and the integration of new doors

Higher efficiency Early identification and analysis of potential disruptive factors

Increased product quality The lifespan of the high-speed doors is increased by the early fault correction

Hörmann: Monitoring and Service Portal

Hörmann, the internationally operating manufacturer of industrial high-speed gates, and T-Systems Multimedia Solutions jointly developed an IoT solution for the optimized monitoring, control and maintenance of customer doors. Connecting the special doors to the Telecom Open Cloud removes data silos in favor of a uniform customer portal.

Photo: Hörmann KG

HÖRMANN: Monitoring and Service Portal IoT reducing the downtime of industrial doors

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Challenge

� Mass data processing from trial vehicles/Big Data

� High-quality labels of 3D data

� Automated labeling of driving situations and objects

� Provision of significant KPIs

Customer benefits

Innovative software platform Innovative web application for 2D / 3D labeling

Customer-centric approach Faster reaction to new requirements through agile cooperation

Stringent future orientation Object recognition for real use

Unified Labeling Interface Integration with centralized labeling infrastructure

Optimized processes Direct analysis of driver assist functions

� BMW AG is one of the worldwide leading premium automobile and vehicle manufacturers

� The company is represented worldwide with 30 production facilities

� In 2018, BMW achieved more than 97 billion Euros in sales with over 134,000 employees

Automobile Industry: Big Data DAS (Driving Assistance System) Labeling*

Artificial Intelligence (AI) is one of the top technologies throughout the industry – also in the area of autonomous driving. T-Systems develops highly efficient and automatedlabeling* via a web-based tool set. Labels help BMW to create an understanding of real and simulated trial runs, to assess and if necessary further develop the performanceof the DAS functions.

Automobile Industry: Big Data DAS (Driving Assistance System) Labeling*Enabler of autonomous driving

Solution

� 3D object labeling both manually and automated through object tracking and pattern recognition

� Accessing BMW vehicle data via Big Data core components (mdf4Hadoop) specifically designed for this purpose

� Processing of mass vehicle data in an intelligent Big Data architecture

� Maturity assessment of driver assist functions based on defined KPIs in the BMW FAS Labeling System

*Labeling of objects and situations within the context of autonomous driving

Uniform innovation approach Support of numerous customer functions

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Solution

� Fully automated recording and documentation of energy consumption from 20,000 current-measuring boxes in the field

� Mobile transfer of the energy consumption data from the current measurement boxes into the Telekom Cloud of Things

� Storage, processing and analysis of the acquired consumption data

� Provision of the data for ERP and CRM systems through interfaces. e. g. for invoicing or project planning

Challenge

� High time and cost pressure at construction sites

� High logistical effort for device management and for current reading

� High susceptibility to errors due to manual data acquisition

� Insurance companies require an exact proof of energy consumption

� Inefficient and lengthy information flow

� Increase of the device availability

Customer benefits

Less effortManual work is not required, e.g. for data acqui-sition and transfer into the invoicing systems

Legal conformityIn accordance with the Weights and Measures Act

Integrated optimizationImprovement of processes and productivity, faster project processing

Predictable costsEnd-to-end solution with monthly leasing costs per measuring box

Supported accountingFast, accurate invoicing, e. g. with the insurance companies, and cash flow optimization

Great time savingsFast, accurate and paperless collectionof the meter readings

POLYGONVATRO records the energy consumption of their devices using its PV-E-BOX. This data is then downloaded from the cloud and used for a precise energy consumption report. The underlying current-measuring box is part of the Connected Things Integrator (CTI) and can also record operational and locational data of construction equipment in line with the business activities of the relevant players – tailor-made for all customer needs.

POLYGONVATRO GmbH is the specialist for propertyreconstruction after fire, water and climate-based damages. It is part of the Polygon group that is represented worldwide with: � Almost 3,000 employees processing approx. 250,000 orders annually from companies, private households, the public sector and insurance companies

� More than 300 locations in 13 countries on 3 continents

POLYGONVATRO: More efficiency with IoT and the Connected Things Integrator

POLYGONVATRO: More efficiency with IoT and the Connected Things IntegratorTransparent energy consumption through current-measuring boxes

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Solution

� An especially robust IoT device transmits the data of the load cells online through the Telekom LTE mobile network to the cloud of Bauer AG

� The IoT device obtains threshold and limit values from the cloud for the data of the load cells and can therefore – if necessary – trigger alarms in real time

� The visualization of current data and the comparison with historic data provide a new tool for the engineer to identify changes and to initiate measures much earlier than before

Challenge

� The topic of digitization is moving in quickly also at large construction sites: Networking is the magic word – of machines, workers and material

� Connecting robust and durable sensors / devices for use at construction sites as well as central visualization of the collected data

� Adherence to tight schedules – functioning operations can only be established if IT, construction site management and engineers work perfectly together

Customer benefist

Monitored threshold and limit valuesTriggering of alarms if limit values are exceeded

Simple comparison of construction sitesNew opportunities for the engineer to compare and optimize constructions

More efficiencyThe digital collection of the data and their central provision saves time and costs

Increased qualityRecognition of small movements andprevention of major damage

Online dataDigitization supports the cooperation of construc-tion workers, engineers and construction machines

Bauer AG: Connected sheet piles (IoT)

Sheet piles are used at construction sites to secure excavations or sharp breaks in slopes.To monitor their high load, they were previously inspected on site by engineers based on locally recorded data. Thanks to IoT, a more comprehensive monitoring and faster analysis of data is now possible – at any time, from any location.

“ The project has been successfully used for approx. two weeks at the construction site and everybody is very satisfied. We want to thank T-Systems for the close cooperation.”

Thomas Lohner, project manager – Bauer AG

Online visualizationVisualization of current data, comparison with historic data

Bauer AG:Connected sheet piles (IoT)Connecting load cells at the digital construction site – so that walls don’t shake

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Solution

� eInk displays to present delivery and goods information

� Connectivity using NarrowBand IoT technology and integration into the BMW infrastructure

� Realization of an automatic goods receipt identification

� Process automation through digitization of the supply chain

� Condition monitoring – data can be transferred from the device to the cloud

Challenge

� Increasing efficiency within the logistics processes

� Paperless representation of delivery information from the supplier to production and back

� Indoor testing of NarrowBand IoT

� Labeling of component containers with the right product information

� Automatic recognition of incoming goods

Customer benefits

Complete integration Integrated end-to-end approachwith bidirectional communication

Condition monitoringCondition monitoring of the components during transport and warehousing

High connectivityNo need for additional indoor or outdoor infrastructure

Easily adjustable IoT hardwareDeployment in other areas is possible, e. g. logistics, production, transport, etc.

Best price / performance ratioNarrowBand IoT connectivity from DTAG as the market leader in the EU

Automatic goods receipt identificationSituational change of information on the display

Together with BMW and T-Systems, Detecon has developed and tested an alternative to the goods receipt certificate in use so far. A prototype has been created which communicates via NarrowBand IoT and is bidirectionallyconnected to the BMW IoT platform.

� BMW AG is one of the world’s leading premium automobile and vehicle manufacturers

� The company operates 30 production plants worldwide � In 2017, BMW realized more than 89 billion euros in sales with over 129,000 employees

BMW: Proof of technology

BMW:Proof of technologyNarrowBand IoT as enabler of paperless logistics

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Solution

� Use of static and dynamic procedures to detect security vulnerabilities in the firmware and the router interfaces

� Review of the firmware update mechanism for susceptibilities to manipulation

Challenge

� Security analysis of an industrial router

� Detection of weaknesses and deficiencies with the objective of preventing:

� Data theft

� Industrial espionage

� Disturbances in the monitoring and control of production facilities

Customer benefits

Minimizingconsequential damage

Safeguarding of the configuration interface

Improvement of the firmware update mechanism

Cost savings through risk reduction

INSYS: Security analysis of an industrial router

A penetration test was performed on an industrial router for INSYS Microelectronics GmbH. Penetration tests are simulated cyber-attacks that unveil security vulnerabilities in a controlled manner and provide valuable information for the elimination of possible weak points. The test includes both attacks on hardware and on the router software.

� INSYS Microelectronics Gmbh is a supplier of products and solutions in electrical engineering and, among other products, produces industrial routers for challenging scopes of use

� More than 110 employees at the Regensburg site

Increasing the security level thanks to the results achieved in the pen-test

INSYS: Security analysis of an industrial routerIndustrial pen-testing

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Connected Mobility

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Solution

� T-Systems manages the DevOps approach for OEMs* and suppliers across many teams. We design, implement and run innovative services like Car2x and feature updates-over-the-air. Security is covered end-to-end

� T-Systems runs distributed environments with > 1PB of data, massive daily increase and demand for online access for support cases. In addition comes the operation of a remote lab for deve-lopment, test & support of end-user devices & headunits. Real-time monitoring drives down complexity in day-to-day operations

� T-Systems runs global implementations on-premise in own data centers as well as cloud-based and hybrid scenarios.Eco- systems with MNOs*, CPOs*, content providers and service providers are fully managed

Increased time-to-market Through multi-team DevOps for simultaneous feature development and continuous releases

Improved data security and data privacy with comprehensive DevOps security operations and next-generation cloud encryption

Better partner ecosystem design including partner on- and off-boarding, and lifecycle management

Innovative methodNew developments and technologies can be implemented parallel to ongoing operation

Faster iterations on new features and updates including improved configurations, connectivity, maps, security, and remote functions

International market Expansion of operations at international level can be implemented promptly

Increasing numbers of connected vehicles and services, ever-growing complexity of applications and partner networks result in high demands for applications management.T-Systems’ scalable platform provides > 99,95% service availability, end2end security and agile development methods to shorten time to market for new services.

Automobile industry: Connected Car

Customer benefits

Automobile Industry: Connected Car Development and global operations of connected car services

*OEMs = Original Equipment Manufacturer, MNO = Mobile Network Operator, CPO = Chief Product Owner

Challenge

� Time-to-market pressure and demand for new features require massive parallelization of development work and continuous releases over the lifecycle. Scalability is key

� Increasing number of devices, vehicles, users and data volumes generate > 60% of costs related to logging and monitoring. Business and technical insights are crucial

� The management of partner ecosystems and integration expertise with OEMs* are of increasing value for collaborative development and operations

� Multiple brands, technologies and vehicle generations increase the complexity of platforms. Security is key, data ownership will become even more important

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„ Taxi drivers found this smartphone-based solution easy to use in their everyday routine. Thanks to the LCMM solution by T-Systems, within the framework of a joint project in China, a considerable contribution to the reduction of fuel consumption and hence CO₂ has been achieved. The solution will be rolled out for busses in 2020 in Huainan, China. We expect that many tons of CO₂ emissions can be avoided.”

Alexander Sohr, Team leader DLR Berlin

Solution

� The LCMM algorithm is based on Newtonian physics and makes driving behavior measurable. The solution measures acceleration and braking via GPS equipped smartphones, creating speed profiles, and gives the driver immediate feed-back on his driving

� The LCMM application provides information about the impact of fuel consumption and CO₂ emission, resulting in a sustainable improvement of the carbon footprint of the customer. Both have been reduced significantly in a three-year pilot phase in China, conducted with taxi, bus and logistics companies

� In 2019, T-Systems has taken the algorithm through ISO standardization to give the customer even better transparency on the calculation of consumption and emission

Challenge

� Climate change is affecting numerous business sectors and represents an enormous challenge for the transport and logistics industry

� The necessary reduction of carbon emissions puts additional pressure on cost efficiency for logistics service providers

� To reduce CO₂ emissions, shipping companies and logistics service providers have a need to better understand their carbon footprint per trip and vehicle so that adequate solutions such as eco-driving behavior, fuel savings and low emission route planning can be implemented

Customer benefits

Reduced carbon footprint Reduction of CO₂ emissions (468 kg / month per bus)

Low emission route and tour planning Route optimization by showing the levels of efficiency per each alternative route

Reduced emissions A three-digit number of tons of CO₂ emissions were saved during the pilot phase

ISO standardization Standardization of the LCMM algorithm o better monitor the carbon footprint

Less fuel – less costs 10% savings on fuel costs on average

Enhanced Corporate Responsibility Reduced economical and environmental costs(CO₂ certificates, compensation costs)

Researchers at the International ITS Joint Research Center of the DLR in China work on innovative solutions for traffic systems, safety and environmental protection. One example is the LCMM service – a cooperation with T-Systems – for eco-friendly driving. The application makes drivers aware about potential measures to reduce the fuel consumption by analyzing all steps of a tour: pre-trip, on-trip, post-trip.

DLR: Low Carbon Mobility Management (LCMM)

DLR: Low Carbon Mobility Management (LCMM)LCMM for eco-friendly driving

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Solution

� Hardware � Specific automotive OBD2-adapters with bluetooth as a plug-and-play solution

� Connection to the back-end via smartphone

� Software � Mobile app for Android and iOS in 14 languages � Connection to dealer systems, e. g. CRM* � Services and operations are highly scalable

� Target group � Auto manufacturers, that want to bind drivers of olders vehicles to their associated workshops

� Drivers who want to benefit from diagnostic information and additional online services

Challenge

� Customer retention OEMs (Original Equipment Manufacturers) and their dealers lose contact with the customer as soon as the vehicle is sold and the warranty period expires

� Efficiency Efficiency in sales through 1:1 lead management and individual, need-based offers. Expansion of the brand experience to drivers of used vehicles

� Increasing revenue Increased customer retention and loyalty in aftersales thanks to in-app marketing and a better quality of service based on remote diagnosis

Advantages for drivers Vehicle status, vehicle condition online check, easy scheduling of appointments with workshops

Service leads based on diagnosis data Real-time look at milage, oil level, warnings, maintenance due

Data protection and security Data protection and security in the IT back-end consistent with German law

Sustainable business Solution for rapid expansion of new services and entering new markets

Information and service Local service partners, current service offerings, helpful information, such as range, fuel level

In-app marketing related to current relevant topics Info-channel to the customer, e. g. service due Integration into dealer systems, e. g. CRM*

The older the vehicle, the more difficult it becomes to retain the customer in aftersales. With an adapter solution and the corresponding app, even drivers of older vehicles can be part of the smart, connected world. The driver, vehicle and dealer are directly connected. The system of remote diagnosis via OBD2 (Onboard Diagnostic System) and app enables new business potential, higher quality of service and closer customer relations.

Automobilbranche: Connecting used vehicles

Customer benefits

Automobile Industry: Connecting used vehiclesRetrofitting solution for mobile use of vehicle data and services

* CRM = Customer Relationship Management

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Solution

� All demonstrators work on an extensive IOT utilization targeting a great variety of sensor sources such as roadside cameras, traffic lights, smartphones and automated vehicles connected to an IOT platform via protocol standards

� T-Systems contributes to this project with its knowledge in IoT infrastructure and analyzes the feasibility of the technology as well as go-to-market approaches and business exploitation. Additionally, all service concepts are evaluated with regards to existing and new IOT standards (ISO, CEN, etc.)

� T-Systems plays a major role in developing new service business models and verifies these models with local stake-holder groups of the pilot sites

Challenge

� Until now, Automated Driving services focused on solutions in a very limited and well defined road network, e. g. in parking lots or parking facilities with in-vehicle sensors and interacting roadside units exchanging guidance information. Nevertheless, this type of AD services have limited outreach and are consi-dered unable to have higher market penetration

� AUTOPILOT is a R&D large-scale pilot project with the objective to roll out IOT sensor systems creating an IOT ecosystem sup-porting the AD functions of the vehicle in a larger road network and under real road conditions, urban and extra-urban

� The IOT assisted driving modes Urban Driving, Valet Parking, Car Sharing, Highway Pilot and Platooning are evaluated and demonstrated in 5 European Cities

Customer benefits

IoT-assisted automated driving deploymentImplementation and testing with regards to tech-nology, user acceptance and market potentials

Business exploitationLarge scale pilot study for the scalability of IoT assisted AD mobility services

Socio-economic benefitsA large number and variety of users will give feed-back regarding different AD service deployments

User acceptance Studying user friendliness of AD services across different European countries and cultures

Connectivity and IoT platformsPilots elaborate different aspects of IoT sensors and their connection to Cloud platforms

The AUTOPILOT project develops a range of driving services, taking advantage of the IoT potential to improve automated driving. These services are evaluated in five different driving modes and at five different pilot sites. The results allow multi-criteria evaluations (technical, user, business, legal) of the IoT impact on pushing the level and the acceptance of autonomous driving.

R&D pilot project: AUTOPILOT

Standardization and V2X Technical expertise from the pilot projects helps to design standards for market policy measures

R&D pilot project: AUTOPILOTEU Project for IOT-assisted Automated Driving

“ AUTOPILOT brings together relevant knowledge and technology from the automotive and the IoT value chains. It will develop and demonstrate IoT-architectures and platforms which will bring automated driving towards a new dimension. The project is funded under the EU Horizon 2020 program and aims at fostering innovation in automotive, IOT and mobility service industry by implementing Large Scale pilots at five EU pilot sites in Livorno (ITA), Eindhoven (NLD), Vigo (ESP), Tampre (FIN) und Versailles (FRA).”

Dr. Rolf Riemenschneider, Head of sector Future Networks and IOTEuropean Commission, DG Connect

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Data Intelligence

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� The Beijing New International Airport is intended to relieve the overloaded Beijing Capital International

� The airport will have four runways, which can handle 620,000 flights per year

Solution

� Traffic control systems process and analyze data from air control, airlines, airport and ground services

� The proprietary airport software by T-Systems ensures seamless processes for aircraft movements and ground handling processes

� Each person involved in a process receives data required for their scope of responsibility in real time, which leads to speedier aircraft ground handling and increased profitability

Challenge

� The airport is designed to handle an initial capacity of 72 million passengers, and after expansion, up to 130 million passengers, making it one of the largest in the world

� The government intends to build the most modern and digitized airport in Asia

� Introduction of innovative processes and handling methods

� Increasing efficiency and cost reduction

Customer benefits

Digitized processesDispatch processes without paper, pencil and telephones become reality

Helpful simulation“What if” scenarios enable extrapolation of alternatives, e. g. if major disruptions might occur

Comprehensive prognosis functionUsers see not only the current flight and traffic situation, but also the development

Sustainable airport operationsA-CDM1 optimizes the departure sequence and reduces CO

2 emissions

High transparencyFlight information is available in real time everywhere on the airport campus

Best passenger experienceState-of-the-art display technology and ergonomic guidance for a positive airport image

The new Beijing Airport will be one of the largest civil aviation airports in the world when it opens in 2019. Digitized solutions for air traffic control are essential in handling the traffic. T-Systems supports the new Beijing Airport with digital solutions that are already being used at more than 40 airports worldwide.

Beijing Airport: Digital traffic control1 A-CDM: Airport Collaborative Decision Making

Beijing Airport:Digital traffic controlSeamless processes for aircraft movements and ground handling

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Solution

� Improvement of the forecast quality through the use of different data sources

� Use of monitored and not monitored learning processes on scalable open source platforms (artificial intelligence /  machine learning)

� The core concept is to accumulate the forecasted increases in delays across the train run on the basis of various prognosis models

Challenge

� More accurate predictions: Departure and arrival times are often not forecasted accurately and stable enough

Customer benefits

Needs-based SaaS modelForecast system provided as SaaS on the basis of a scalable Hadoop platform

Outstanding performanceHigh bandwidth, adequate computing power and specialized nodes (GPU) support data- centric as well as model-centric algorithms

High availability99.9 % availability through the operation in our twin-core data center

Expandable forecast algorithms Expandability with respect to the forecast functionality and data sources

Fast lambda architecture Ideal basis for a platform with high availabilityand scalability that satisfies real-time require-ments and enables big data modeling at the same time

With its strategy “DB 2020”, Deutsche Bahn pursues the objective of becoming the profitable market leader. The customer and the quality are focal points in addition to a sustainable, profitable growth. One success factor for the implementation of their vision is the development of an expanded and improved forecast process as the information basis for travelers.

� Deutsche Bahn AG is the largest railway transport company in Europe and the second largest company in the transport and logistics industry worldwide

� Transport of 4.65 billion travelers with railways and buses as well as of 271 million tons of goods (2017)1

Deutsche Bahn: Automatic forecasts for travel information1 Source: Deutsche Bahn

Deutsche Bahn: Automatic forecasts for travel informationImproved forecast of arrival, departure and utilized capacity

102 Ӏ 103Photo: VAG Verkehrs-Aktiengesellschaft Nürnberg – Daniel Karmann

Solution

� Design and development of a digital solution in collaboration with the customer VAG, the train manufacturer, Siemens Mobility, and the suppliers of the system components

� Selection of current hardware and software components

� High-availability on-board computer with fallback concept

� Implementation of system and integration tests with VAG, Siemens and the system component suppliers

� Support in the testing of the trains in trial operations, taking into account all other systems from the control center to the workshop

Challenge

� Designing a radio technology system including on-board computer software adapted to the new trains in a complex system environment

� Control and integration of products and services from other suppliers

� Integration of the radio technology with system components of the new series G1

� High availability of the solution

� Approval from the authority

Customer benefits

Technology and hardwareStable and modern solution including training and documentation

Approval by authority Preparation work and assistance for the customer in the approval process

Operational reliability High-availability solution

Complete solution / E2EDesign, set-up and responsibility for all components in one place with T-Systems

Familiar user experience Operation and behavior analogous to the previous series

In 2020, VAG will gradually put the new, four-car series G1 underground trains with uninter-rupted passenger area into operation. The trains are equipped with a new radio technology and integrated into the existing digital TETRA radio system. T-Systems has selected and further developed the radio and on-board computer technology. Thanks to networking and digitiza-tion, operational monitoring and control is possible completely from the control center.

VAG Verkehrs-Aktiengesellschaft Nürnberg: Radio system and on-board computers for the new underground trains (G1)

Long-term availability of spare parts Planning and stocking replacement parts made easy

VAG Verkehrs-Aktiengesellschaft Nürnberg: Radio system and on-board computers for the new underground trains (G1)Digitization makes operations control easier

� VAG Verkehrs-Aktiengesellschaft Nürnberg is a subsidiary of Städtische Werke Nürnberg GmbH

� VAG is the mobility service provider for the City of Nuremberg. 1800 employees ensure that over 150 million passengers reach their destinations safe and sound each year

� Three underground lines, 5 tram lines and 59 VAG bus lines form an attractive network, frequent departures and modern vehicles invite people to board the busses and trains

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Solution

� Identification and prioritization of possible use cases from sales and marketing

� Intensive communication with all stakeholders. High acceptance through thanks to added value and pioneering role

� Scientifically proven methods connect high level planning and technical depth

� Relevant data were identified together with technical experts and data engineers. Preliminary analysis, aggregation and data cleansing before inclusion in algorithms

� Previously planned campaigns were highlighted in a timely manner and with sensible analytics

Challenge

� Utilizing digital technologies as a business tool in the insurance industry. Operatively integrating digital strategies, IT and use cases

� Adjusting analytical methods for use in the insurance industry: Integrating and efficiently realizing modern data processing methods rapidly and profitably

� Making predictive analytics and machine learning usable in a project and use data science knowledge

� Constructively bringing together the customer‘s specialist departments with internal and external digital experts

Customer benefits

Strategic planning is enriched SV SparkassenVersicherung is supported to actively address new segments

Data protection and customer confidence High level of governance: All models use anonymized data compliant with data protection

Efficiency increase in campaign planningThe early customer sales approach can occur in a much more efficient way

Innovative digitization paths Vision: Automate calculations and provide as application for employees

Next best offer established as approach Intelligently generated sequence of customer approaches for certain products

Rapid analytical informative value Support for any product campaigns can be provided within 1-3 weeks

� SV SparkassenVersicherung bundles the insurance offering of the Sparkasse organizations in Baden Württemberg, Hesse, Thuringia and parts of the Rhineland-Palatinate

� Headquartered in Stuttgart, 5,000 employees, 3.9 million customers

� Market leader in building insurance, insures nearly two thirds of all houses in Baden Württemberg and Hesse

SV Sparkassenversicherung: Analytical Intelligence

SV SparkassenVersicherung wants to use digitization and analytical intelli-gence in the insurance industry for early response to and better fulfillment of modern customer needs. Purchase probabilities of insurance products are calculated and the approach to customers digitized with the help of the Detecon Digital Engineering Center.

SV SparkassenVersicherung: Analytical IntelligenceUsing digital technologies as a business tool

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Solution

� Mobile web portal for high-water management (Java Appl. Server and Oracle DB with more than 200 million data sets)

� A connection of the portal with databases of external data suppliers, such as foreign measuring points and the transfer of data to third party systems such as the WarnWetter app

� Water levels and forecasts for all river areas in Saxony are available to the public in real time

� Notification of potentially affected citizens and institutions in more than 50 warning areas in case of a high-water threat

� Automatic warning transmission to more than 1,300 recipients

Challenge

� In the past, the employees of the state high-water center had to enter each high-water warning manually or record the warning as a voice message

� It was complicated for majors, municipalities, fire brigades, disaster protection and other public authorities to confirm the receipt of the warnings

� High-water warnings used to reach a large circle of recipients, some of which were not affected, because information could only be provided for large warning areas

� A strong hardware dependency prevented a further develop-ment of the existing system

T-Systems Multimedia Solutions developed a high-water information and management system for the state high-water center of Saxony. It is used to continuously monitor water levels at 470 measuring points in nine river areas and high-water warnings are automatically sent to who is potentially affected to ensure that they can take protective measures.

“ The biggest benefit of the T-Systems MMS proposal for us was the modular design of the solution that permitted the easy exchange of individual components, without the need to renew the entire system.”

Dr. Uwe Müller, Head of the department for water, soil and reusable materials in the state office for environment, agriculture and geology of the Free State of Saxony

Saxony state office for environment, agriculture and geology: Automated warnings of sudden floodings

Customer benefits

Future-proof solutionUp-to-date, mobile and web-based solutionwith a design that can be expanded modularly

High system stabilityA two-strand solution ensuring high systemavailability mandatory in catastrophy handling

Maximum performanceVery high availability, guaranteed through comprehensive load and performance tests

Intuitive controlEasy handling and user-friendly interface, also on mobile devices

Automated processesAutomatic and precise high-water warningin form of SMS, voice message or fax

Highest possible safetyOn-time protective measures through early information about increasing water levels

Saxony state office for environment, Agriculture and geology: Automated warnings of sudden floodingsBig data tool for high-water management

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Solution

� Selection of suitable hardware and software components, design and development of the solution together with the customer and suppliers of system components

� Stops are equipped with dynamic passenger information (DPI) and integrated into the T-Systems control room software

� Real-time information available via web and app

� Planning, acquisition, construction, optimization and integration of the digital TETRA trunked radio system including integration of the public mobile telecommunications network and the customer‘s own telephone system

� Communication fallback plans, cold standby system

Challenge

� Control of the entire project as a general contractor

� Real-time information at the control center and for drivers and passengers

� Radio communication in hybrid operation (TETRA-radio for city traffic; GSM for the Chemnitz environs)

� Secured connections and optimized passenger transfers

� Operational security

Customer benefits

Technology and hardware Stable and modern solution

Public, scalable system Additional clients and interface partners can be integrated

Operational reliability Tried and tested fallback mechanisms, hotline

Comprehensive solutionDesign, construction and responsibility across all components from one source, with T-Systems

Process optimization Secured connections and dispositive measures optimize transfers

A competent partner Experts from the most varied areas of technology “understand” the customer and needs

T-Systems built a new computerized control center for CVAG in 2009, including a TETRA digital radio system and integrated the vehicle fleet into the system with the help of sub-contractors. Since then, the system has been continually expanded and digitally enhanced, such as in the area of communication (stop displays, passenger monitoring, real-time information on the internet).

� Chemnitzer Verkehrs-AG (CVAG) is a subsidiary of VVH Chemnitz

� The CVAG provides the public transportation services with trams and busses in Chemnitz and the vicinity

� Around 160 busses and trams � 43 bus and tram lines with 533 stops � Approx. 600 employees

Chemnitzer Verkehrs-AG (CVAG): Integrated control center system

Chemnitzer Verkehrs-AG (CVAG):Integrated control center systemChemnitz digitizes the public transport network

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Solution

� All Smart City services were designed and realized by only one service provider with a strong focus on the consistent look & feel

� While designing the smart city app with the city pass it was quite natural to extend these access capabilities to a broader smart city eco-system

� The Smart City app and the City Pass were designed by Detecon and T-Systems Multimedia Solutions together with the customer in a Co-Creation approach, thus integrating the City of Monheim am Rhein early in the design and implementation process

Challenge

� All Smart City services should have a consistent and easy-to-use look & feel

� All services had to work in an integrated environment with a consistent user interface and easy-to-use access

� There was no ready-to-use product for simple service access, so this had to be designed and developed from scratch

Customer benefits

Early-mover advantage The early implementation of the Smart City concept gives the city a marketing advantage

Smart City architecture for easy integration City Pass as foundation for an easy deployment of smart city services, even from 3rd parties

Valuable resultsEssential use cases in the Smart City strategy of Monheim am Rhein

Enhanced sustainability Monheim will prepare for sustainable solutions as an early adaptor

New ways of designing Some Smart City services were designed in collab-o ration with the city in a Co-Creation approach

Part of an innovative Smart City ecosystem Strategic planning, conception and implemen-tation of all use cases from a single source

� Monheim am Rhein (NRW; 40,000 inhabitants) is well known all over Germany as a pioneer regarding smart services and digital citizen services

� T-Systems and Detecon have planned and designed various Smart City services for the city

� While Detecon provided the strategic insights and fea-sibility studies, T-Systems supported with their Smart City product portfolio, e. g. with smart lighting and smart parking products

Monheim am Rhein: Smart city services

The City of Monheim am Rhein wants to enable Smart City services within a reasonable timeframe. These range from smart parking, smart lighting and autonomous driving in public transport to an easy-to-use- service access by a smart city app combined with a city pass.

Monheim am Rhein: Smart city servicesSmart lighting, smart parking and autonomous driving

112 Ӏ 113Photo: VAG Verkehrs-Aktiengesellschaft Nürnberg – Daniel Karmann

Solution

� Selection, further development, configuration and commissioning of high performance technology with current hardware and software components

� High availability solution with multi-level fall-back concept

� Smooth migration from the operators’ point of view by retaining existing functions, alignment, improvement and addition of new functions

� Training, documentation and 24/7 hotline

� Maintenance (multi-year service contract)

Challenge

� Replacement of the old communications system with a stable, digital and future-oriented solution

� Connection to other systems such as the train control /  protection system

� Control and integration of a series of products delivered by other suppliers

� High availability and continual operation during the replacement

� Approval from the authority

VAG uses the digital trunked radio system TETRA for communication with the underground trains. Drivers, passengers and control devices are connected to the control center using TETRA technology. All information converges in the control center. The people working there monitor and control operations. If there is an incident, they can take the necessary measures immediately.

Verkehrs-AG Nürnberg (VAG): TETRA Mobilfunk

Customer benefits

Current technology and hardware Stable solution, long term availability of components

Approval from authority Preparation work and assistance for the customer in the approval process

Operational reliability Highly available solution, 24/7 hotline with competent staff

Complete solution / E2E Design, construction and responsibility for all components in one place with T-Systems

Functions of the control center Customer-specific applications for the operating processes of the VAG

Continual operational processes Proven functions are maintained while also being expanded and optimized

VAG Verkehrs-Aktiengesellschaft Nürnberg: TETRA radio systemModernization of the digital radio of the Nuremberg underground railway

� VAG Verkehrs-Aktiengesellschaft Nürnberg is a subsidiary of Städtische Werke Nürnberg GmbH

� VAG is the mobility service provider for the City of Nuremberg. 1800 employees ensure that over 150 million passengers reach their destinations safe and sound each year

� Three underground lines, 5 tram lines and 59 VAG bus lines form an attractive network, frequent departures and modern vehicles invite people to board the busses and trains

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Digital Reliability

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Solution

� Hosting and application management for the online presence, the online branch office, the employee portal and different additional individual applications

� Continuous digitization and transfer of the business processes to the online branch office

� Support for the introduction of cloud-based services and expansion of DevOps efforts

� Execution of the test automation

Challenge

� The BARMER insurance portal is visited by more than 15 million users per month

� More than 1.6 million registered insured persons use the digital business processes in the online branch office

� Customer satisfaction must be guaranteed through continuous quality assurance

� A competent and high quality application management is required to ensure error-free function of the online portal and all connected applications

Comprehensive serviceApplication development, hosting and application management from a single source

Time-independent content presentationFully automated deployments of the individual applications

Automated processesAutomation of operating system updates and tests

Digitized business processesDigitization based on the secure, stable and reliable operation of the online platforms

Guaranteed qualityComprehensive configuration management and fully automated tests

High reliabilityContinous service availability and complete access to all sites

BARMER: Online platforms

BARMER is one of the largest health insurance companies in Germany. The online portal of the insurance company is therefore of high importance. Its entire hosting and application management is operated by T-Systems Multimedia Solutions. BARMER can rely on a competent partner and comprehensive services from a single source.

� BARMER is a corporation under public law and the second largest health insurance company in Germany with approximately 9.2 million insured persons

� The company operates approximately 400 branch offices in Germany

� BARMER employs more than 15,000 persons

BARMER: Online platformsHosting and application management from a single source

Customer benefits

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� Endress+Hauser Flowtec AG is a worldwide leader for the production of industrial flow measuring devices for liquids, oil, gases and steam

� The company employs more than 1,900 people and is part of the Endress+Hauser Group with 13,000 employees worldwide

Customer benefits

Improved competitivenessThrough minimizing risks and improving production efficiency, effectiveness and quality

Scalability and agility Microservices can be established regardless of the technologies and platforms used

Maximum security Establishment of a state-of-the-art IT landscape, which fulfills the highest security requirements

Collaborative ecosystem Integration of partners in the value creation and promotion of open collaboration

Market-oriented response Meeting the demand for data-driven business models

High customer orientationDevelopment of new business models, products and services

Endress+Hauser Flowtec AG: Information management & industrial Internet of Things

Solution

� Development of an IIoT strategy and the target product and service portfolio

� Detecon and Endress+Hauser Flowtec follow a collaborative approach for a detailed architecture assessment and the development of a sustainable target IM architecture

� Formalizing the IM strategy and detailing of a road map for the implementation of the target IM architecture jointly with the affected departments

� Development of the target operating model, illustration of the future project workflows as well as support for establishing them within the organization (supporting Endress+Hauser Flowtec with professional change management)

Challenge

� Identification of new business opportunities and development of new business models

� Development of data-driven, customer-oriented products and services

� Modernization of the IT environment across the entire company

� Business IT alignment to ensure resource and process transparency

To ensure competitiveness also in the future, Endress+Hauser Flowtec drives forward digitization with the support of Detecon: An Industrial Internet of Things (IIoT) strategy as well as an information management (IM) strategy and architecture have been developed. For new, data-driven business models and proactive services.

Photo: Endress+Hauser Flowtec AG

Endress+Hauser Flowtec AG: Information management & Industrial Internet of ThingsStrategy for new digital business models

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Solution

� Proof of concept to select Blockchain as a future-proof technol-ogy that can be superimposed on the current IT infrastructure

� Implementation of the Blockchain infrastructure based on Ethereum as a uniform data management system

� Adaptation of the Blockchain network to follow the organi-zational structure

� User-friendly interface design

Challenge

� Use of various IT systems for data collection and management makes the cooperation of the authorities involved more difficult

� Data exchange and settlement across institutions is burden-some and delays the asylum procedure

� No options for a consistent data view

Maximum data securityBlockchain encryption guarantees the security of the data

Optimized processesFaster completion of asylum procedures through uniform operations and transparent processes

Increased prevention Abuse of the asylum process is hampered

Less effortHelp for the participating authorities involved in the asylum process

Better cooperationImprovement of cooperation internally and across authorities

Seamless system integration The cross-authority system architecture enablesuniform data collection and management

The Federal Agency for Migration and Refugees (BAMF) bundles together the competencies regarding asylum, migration and integration. Previously, the authorities involved in the asylum pro cedure used various systems for data management. This makes cooperation difficult internally and across institutions. The Blockchain solution from T-Systems Multimedia Solutions optimizes the entire process.

Federal Office for Migration and Refugees: Audit-proof with Blockchain

“ We hope that we will not only use the Blockchain technology across institutions, but also within an authority beyond domain borders. We want to establish a trustworthy basis of communication with European partners.”

Klausik Munsi, Head of the department for software development

Customer benefits

Federal office for migration and refugees: Audit-proof with BockchianCooperation across authorities in the asylum procedure

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Solution

� IT coordination, processes and methods, roles and responsibilities, data handling

� Multi-application rollout to enable digitization in research and development as well as production

� Process identification and definition, design, implementation, evaluation

� Cross-functional, cross-company program organization, transformation office, workshops, trainings

Challenge

� Creating a future-oriented application and process landscape that fits with the new requirements through digitization

� Enabling collaboration across different departments

� Increase process efficiency and innovation speed in an industry that sets the bar for digitization

� Audi has been on the Chinese market for already 20 years � In 2009, Audi China was founded in Beijing as a wholly-owned subsidiary of AUDI AG

� The company acts in a market that is the most dynamic with regard to digitization

Customer benefits

Digital working environment Adapted roles and processes

Digitized research and development Digitization of R&D through the rollout of 90 applications

Cross-department synergies Enablement of efficient joint operations

Clearly structured process landscape Increasing understanding of processes and roles

Improved know-how transfer A more open working environment in R & Dand production in Audi China

Optimized productionImproved production environment through the rollout of 85 applications

Audi: IT coordination & application rollout

Digitization requires the adaptation of business models, processes and roles. Application rollout is a prerequisite to ensure the working capacity in Audi China. Detecon coordinated the digitization efforts and the rollout of numerous applications to increase efficiency and employee satisfaction.

AUDI: IT Coordination & Application RolloutLeveraging digital collaboration for more efficiency

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Solution

� Special sensors, so-called “Honeypots”, are used to simulate weak points that are attractive for attackers

� Immediate identification and logging of cyber attacks

� Redirecting the attacker away from actual targets towards areas where no harm can be done

� Analysis of all aggregated data about attacks in real time using the user-friendly web application

� Collecting of information about methods and motivation of the attackers, which can be used for the targeted prevention of future attacks

Challenge

� With the growing digitization of business processes, threats from cyber-attacks significantly increase for the administrative network of the Free State of Saxony

� The Saxony administration developed the idea for HoneySens to quickly identify and remove hazard sources and security risks

� Jointly with the TU Dresden and T-Systems Multimedia Solutions, HoneySens was further developed and a marketable solution was created which was implemented in the administrative network of Saxony with its more than 80,000 users

Customer benefits

Successful real-time monitoring Permanent monitoring and immediate identification of cyber attacks

Increased IT security Identify and resolve security weaknesses quickly and cost-effectively

High user-friendliness Intuitive and comprehensible user interface

High scalability Use of cost-efficient single-board computers

Ensuring business continuity IT-system failures are prevented in the administration of Saxony

Hacker attacks are a serious threat for companies and government institutions. For 60 % of all cyber-attacks, however, it takes months until they are discovered, because traditional security measures, such as firewalls and virus scanners, counteract these hazards only in a limited manner. With the security solution HoneySens, attackers can be identified immediately.

“ By using HoneySens, attacks can be detected in real time, the origin of the attack can be identified and appropriate counter measures can be initiated immediately.”

Karl-Otto Feger, Division Head for IT and Cyber Security

Saxon State Chancellery: HoneySens detects security threats

Minimized riskPrevention of damage based on manipulation,unauthorized accesses and data loss

Saxon State Chancellery: HoneySens detects security threatsPreventing hacker attacks and removing security weaknesses

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Solution

� Implementation of special technical requirements in the Microsoft Azure Cloud

� One-day boot camp for Microsoft Azure – away from the urgent everyday problems, individual issues and devel op ment potentials

� Employee training on virtual and private networks, virtual machines or the Azure SQL database

� Individual and standardized procedure (Cloudifier) concerning the cloud roadmap and onboarding

Challenge

� The company experiences a strong growth and traditional data centers have reached their limits

� Covering load peaks was no longer easily possible

� It was difficult to integrate strict security guidelines into flexible processes

� Internal cloud competences were not sufficient

Customer benefits

Unconventional consultingFast and non-bureaucratic consulting service for an already running project

High securityAdherence to strict security guidelines while providing maximum flexibility

Neutral trainingObjective and technology-independent training and consulting

Comprehensive developer supportIndividual consulting for the developer team to improve Azure competence

Future-proof multi-cloud strategyCooperation for further cloudification of the IT infrastructure and the product portfolio

� Vector Informatik GmbH is a worldwide-acting software developer and an electronics specialist

� The company is headquartered in Stuttgart and is represented at a total of 24 locations across the globe

� The Vector Group employs more than 2,000 people, generating sales of more than 500 million euros in 2017

Vector Informatik: Multi-cloud strategy

Vector Informatik, the automotive supplier and electronics specialist, currently migrates its IT and development architecture into the cloud. For this purpose, the medium-sized company located in Swabia is strategically and technically consulted by the digital service provider T-Systems Multimedia Solutions. This guarantees future-proof migration from the beginning.Vector Informatik:

Multi-cloud strategyFor a future-proof IT architecture

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Solution

� Migration of the SBK online platform to a T-Systems data center and compliance with all data protection regulations according to German law

� Hosting and application management of the platform

� Stable, reliable and secure operations as well as short response times in case of failures

� Completely automated delivery of new software versions by implementing a DevOps pipeline

� Automated tests to guarantee the quality

Challenge

� Content-oriented and technological update through conversion of the core applications to web services

� Ensuring stable operations

� Need for easier maintenance

� Request for state-of-the-art, expanded functionalities

� Lower operating cost for the platform while simultaneously increasing the quality of customer service

Customer benefits

Maximum performance Very high availability is ensured through comprehensive load and performance tests

State-of-the-art technology Stable, secure, maintenance-friendly platform aswell as preventive fault identification and resolution

Lower costsSignificantly reduced operating costs despite higher agility and quality

Increased customer satisfaction Short response times to service requestsand system failures

Smooth operations Reliability through second and third level support and hosting

� The Siemens-Betriebskrankenkasse (SBK) is a corporation under public law with more than 1 million insured persons and it is the second largest company-owned health insur-ance fund in Germany

� It operates more than 90 branch offices � The SBK employs more than 1,600 people

Siemens-Betriebskrankenkasse: High availability platform

The website of the Siemens-Betriebskrankenkasse is the most important digital commu-nications channel between insured persons and “claim handler”. With the relaunch of the SBK internet presence, T-Systems Multimedia Solutions has not only optimized design, content structure and system architecture of the application, but now also ensures the stable and reliable operation of the platform.

Siemens-Betriebskrankenkasse: High availability platform Comprehensive hosting and support services from a single source

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Solution

� Performance consulting and hotline for the Vorwerk IT team

� Code and application analyses

� Load tests with conception, realization and analysis

� Optimized configuration parameters and source code adapta-tions for better performance

� Implementation of Dynatrace monitoring

� Implementation and maintenance of the Borland test suite to check the SAP and web application; including the set-up of test cases

Challenge

� Ensuring high performance, stability and reliability of the business-critical application

� Introduction of an automated test environment

Customer benefits

Guaranteed quality Fast and competent consulting for maximum software quality across the entire lifecycle

Neutral technology consulting Objective and technology-independent consulting approach

Comprehensive consulting Sustainable support for the internal IT teams through the support hotline

Permanent monitoring Sustainability based on integrated solutions for sustainable monitoring

Measurable performance improvements Higher performance and stability of the web application for smooth direct sales

Maximum security Adherence to German and European security standards while ensuring maximum flexibility

� Vorwerk & Co. KG was founded in 1883 and today is a diversified, international corporation with headquarters in Wuppertal

� The company employs more than 649,000 people in 79 countries

� The corporation is one of the ten largest direct distribution companies worldwide

� Industries: retail, electrical, textile, cosmetics, services

Vorwerk: Maximum reliability for IT applications

As one of the largest direct distribution companies in Germany, Vorwerk uses an intranet application interfacing with SAP for central order entry, to which the sales department must have permanent access. To guarantee the top performance of this application, Vorwerk uses the strategic consulting and technical support provided by T-Systems Multimedia Solutions.

Vorwerk: Maximum reliability for IT applicationsHigh software quality through code analyses, performance optimization and test automation

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Digital Enabler

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134 Ӏ 135

What is Artificial Intelligence?

“ A computer would deserve to be called intelligent if it could deceive a human into believing that it was human.” Alan Turing

What is Artificial Intelligence?

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Application areas of Artificial Intelligence Our use cases

What is Artificial Intelligence?

ComputerVision

ML-basedAnalytics

ExpertSystems

IntelligentProcess

AutomationNatural

LanguageProcessing

ArtificialIntelligence

Process automation based on learning algorithms, instead of fixed rule sets.

Examples are: � Prediction of the total length of a

process to automatically optimize process planning

� Orchestration of different AI processes

Algorithms are used to learn from large data sets to detect patterns, instead of program-ming. The patterns are used in AI models on new data to detect similarities or anomalies.

Examples are: � Machine / deep learning � Predictive / prescriptive analytics � Predictive maintenance & operations

Emulation of the decision-making process of humans. Complex problems are solved by reasoning, which is based on knowledge blocks and rules and their relationship.

Examples are: � diagnosing infectious diseases (Mycin) � identifying unknown organic molecules (Dendral) � case-based reasoning

Analysis and understanding of meaningful information in natural speech and text from humans and extraction of high value information based on linguistic and statistical methods such as parsing and part of speech tagging as well as understanding the relationship between words and phrases.

Examples are: � Natural Language Understanding (NLU) � Cognitive Assistants & Chatbots � Data anonymization and pseudonymization

Automatic recognition, extraction, analysis and understanding of meaningful information from images or video streams.

Examples are: � Image and video analytics � Object recognition � Object categorization � Situation recognition � Condition control � Visual data anonymization

� Document classification � Contract validation

Work safety

Scope: All Industries, SCM (Incoming Goods), Production, PackagingChallenge: Humans can be considered safety risks in various environments, and various environments represent safety risks per se. Bringing these two challenges together the overall work safety can be increased thanks to minimization of risks.Solution: Through real-time data from various sensors fed into an AI based system we can help identify work safety threads within labor intensive processes in advance and avoid them.

Customer service automation

Scope: All Industries |Service (Aftersales, Cross- / Up-Selling)Challenge: 80 % of all digital content contains unstructured text information because customers usually communicate via diverse channels with enterprises. For responses, e-mails, letters or social media inquiries must be routed to the correct organizational unit or to the person with the suitable skills to answer this request.Solution: Automated recognition, extraction and structuring of relevant business infor-mation with our modularized software.

Prescriptive analytics

Scope: All Industries, SCM, Production, HR, Sales, ProcurementChallenge: Predicting future conditions and situations based on the analysis is a current trend. The next step is prescriptive analytics, adding recommendations to the predictions to prevent or influence future situations. Solution: Collecting and analyzing large data sets based on AI allows us to determine why something happened in the past, but also predicts what will happen in the future. Adding guidelines and action recommendations leads to prescriptive analytics.

138 Ӏ 139 XxxHow do VR & AR help us?

How do VR & AR help us?

Virtual Reality (VR) is an interactive, computer-generated experience taking place within a simulated environment. This immersive environment can be similar to the real world or pure fantasy.

Augmented Reality (AR) systems may also be considered a form of VR that layers virtual information over a live camera feed into a headset or through a smartphone or tablet device giving the user the ability to view three-dimensional images.

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Deplyment scenarios for Virtual & Augmented Reality

Our use cases

How do VR & AR help us?

AR RemoteAssistance

VRLaboratory

VR Planing

VRMeeting

AR Status Information

AR Indoor Navigation

AR Label Translation

VR / AR Designing

VR / ARTraining

Remote collaboration on 3D models. Through visuali zation and virtual interaction, discussions can be more effective, as they play a key rolein collaboration.

AR devices visualize processes as checklists, flow charts and visualblueprints. Experts can be involved in the process via video streaming.

An AR device supported by an NLP-enabled backend solution provides direct translation.

This solution allows teams to meet in virtual reality, overcome simple screen sharing and work on virtual flip charts and in virtual discussion boards instead.

The 3D effect or a simulation of scenarios has a greater impact.Buildings, places or production facilities can be experienced without being physically there.

An AR device receives dynamic statusinformation about a machine, processor goods.

An AR enriched navigationsystem brings users totheir destination by smartroute planning. POIs canbe highlighted.

Virtual Reality

Augmented Reality

Virtual Reality training

Scope: Learning departments / Onboarding teams in: Production, Logistics, Service & Retail.Challenge: Training and learning are core processes in building knowledge and fos tering critical abilities in your employees. Typically the success of training measures increases when a real-world experience is included.Solution: Our application allows users to experience buildings, places or production siteswithout being there physically. A 360° virtual tour through a building can emotionalizeand inspire people. Just like with classic learning content, users are guided through a session with various content and tests.

Augmented Reality status information

Scope: Production, Logistics, Service, Tech-Dev, Retail, Public sector, B2C.Challenge: With large amounts of incoming goods, the proper identification and registration of goods is the key to achieve cost and time optimization. Expert knowledge takes a minor role.Solution: AR glasses support on-ground personnel in visually identifying goods and logging them into background systems. Identification can be implemented via labeling (e.g. QR codes) or complex object recognition. Our method effectively supports environments where the use of smart devices (e.g. IoT devices communicating via narrow-band) is not an option.

Augmented Reality remote support

Scope: Service (Installation, Maintenance, Aftersales), Tech-Dev (R&D, IT-Systems).Challenge: Many production or maintenance cases represent well-defined, frequently repeated scenarios, whereas complex or specific cases require experts to be involved.Solution: Our AR solution is based on a guided process framework with an optional involvement of remote experts for additional support. Via AR devices, processes arevisualized as checklists, flow charts and visual blueprints. Experts can be added to the process via video streaming and visual highlighting.

142 Ӏ 143 XxxCan Blockchain digitize trust?

Can Blockchaindigitize trust?

“ Try starting a discussion about blockchains with your colleagues or at a conference at some point. You will probably experience an extreme spectrum of opinions, just like I did, and often see computer scientists in particular shrug their shoulders. This is because blockchain, to some extent, suffers from this range of opinions. The enthusiasts are at the top of one side. Those who think they can turn the world upside down with blockchain. They want to tear down borders with it and take entirely new paths. For the sceptics, however, it’s ‘only’ a distributed database technology with known consensus algorithms.” Prof. Dr. Frank Schönefeld, T-Systems Multimedia Solutions GmbH

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Our Answer:Blockchain creates trustin untrustworthy environments

Our use cases

Can Blockchain digitize trust?

Secure Identity & Access � Creation of digital identities � Protection of identity and privacy as well

as against software manipulation � Programming smart contracts for notary

system, agreement and fulfillment

Autonomous Systems & Automation � Self-executing systems for smart products � Automated processes, such as the authorization and

connection of business partners (using blockchain)

Trusted base for new business across compa-nies and borders � P2P-connection of order and procurement

systems with automated, efficient and reliable processes for joint value creation

� Track and trace supply chain reports for quality assurance of products

Real-time analytics � Behavioral tracking for pay-per-use models � Optimizing of internal and external

business processes

Autonomous Markets & Sharing Economy � Provision of a transparent and tamper-proof

network for easy and secure access to markets

Finance and Insurance

Scope: Securities trading, customer loyalty programs, know your customer (KYC), clearing and settlement, peer-to-peer transactions, micropayments. Challenge: High transaction costs paired with low transparency and traceability as well as imminent loss of confidence.Solution: Decentralized currency and economic systems (with crypto currencies such as Bitcoin) with self-managing trustworthy systems.

Property and Rights

Scope: Gold and diamonds, media rights and copyrights, property and real estate, data backup, supply chain management, audit-proof repositories.Challenge: Unique traceability of origin and ownership as well as transfer and process-ing of goods or intellectual property with trustworthy proof of authenticity.Solution: Digital allocation and trustworthy proof of intellectual or physical property without intermediate merchant and licensor.

Security and Data Privacy

Scope: Digital identity management, authentication and authorization, compliance reports, governance and risk management, auditing.Challenge: A precondition for any form of digital networking is a trustworthy digital identity of humans and machines, which then enables a secure exchange of data and / or transactions.Solution: Directly assignable and decentralized distributed identities and rights as well as personalized information management in trustworthy networks.

146 Ӏ 147 Where is the value in 5G, IoT and Edge Computing?

Key enablers for Industry 4.0

Scenarios like autonomous driving or telemedicine have increased network requirements with regard to bandwith and latency which can only be met with 5G and edge computing.

Where is the value in 5G, IoT and Edge Computing?

“ 5th Generation Networks (5G), the Internet of Things (IoT) and edge computing are essential infrastructure enablers for a range of new business and technology developments, often termed Industry 4.0, that cover areas like autonomous vehicles, smart city grids, e-health, automated factories, mobile content streaming and data analytics. This marks a significant step on the journey to genuine digital tranfor-mation.” Prof. Paul Bevan, Analyst – Bloor Research

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An overview: Enhanced industrial deployment model

Our use cases

Where is the value in 5G, IoT and Edge Computing?

Mobile Devices

AutonomeVehicles

Autonome Devices

Energy

Far Edge

Edge StacksAnalytic

DomainSecure OT

Domain

Analyse

Dashboard

Deep Learning

Cloud Edge

Private / Public / Hybrid Cloud

Public Radio Network LTE / 5G

Campus Edge Network

Cloud Layer

Field Assets

Airports

Drones

Security

Edge clouds in public radio network deliver computing power for mobile public low latency applications (<30 ms).

5G Campus networks enable mobile use cases at the company campus. The radio area network is intended for private use with high bandwidth and low latency requirements or where WiFi and LAN solutions cannot be deployed.

5G networks deliver significantly more bandwidth and low latency to connect more devices (e.g. IIoT sensors, etc.) with faster response times.

Mobile First: Mobilizing business processes across smart touchpoints like mobile, autonomous devices, wearables, AR / VR or voice with new business models based on 5G and Edge.

TerrestrialConnections

Sensor

IIoT Sensors

Private Network

IIoT Sensors

Multi-Modal Radio (LTE / 5G / WiFi)

Local edge components provide edge technology where requirements like latency (<10 ms) and / or privacy do not allow public usage.

Near Edge

Edge Computing Depending on the individual latency and computing requirements of a dedicated use case three specific Edge deployments are possible: Near Edge: private low latency applications, pre-processing data, repeated actions, analytics (e.g. video, …). Far Edge: campus-oriented low latency applications, predictive scenarios, AI (machine learning, etc.). Edge Cloud: public low latency applications, e.g. connected vehicles.

5G & Campus Networks Personnel on the apron is precious, expensive and sometimes a security risk. Airport operators aim to reduce human presence here. Gradually autonomous vehicles can replace human-driven ones. Crew-transport happens with small e-vans connectedand controlled via edge. Luggage transport (e.g. priority bags) is supported by a fully automated loading / unloading of Autonomous Guided Vehicles (AGV) with centralcontrol and management based on an Edge cloud.

Visual Asset tracking and mapping Visual supervision by targeted remote monitoring. Visual asset tracking servicesbased on advanced image processing delivered through an edge infrastructure. Full digiti-zation of facilities through edge-powered 2D and 3D mapping. Semantic environment maps and continuous information exchange with the digital factory following the digital twin concept.

Digital factory environments – Autonomous logistics Intralogistics takes a key role for the flexible linking of production processes, since statically guided AGVs do not support varying routes and on demand optimization. Simultaneous Localization and Mapping (SLAM) algorithms enable autonomous navigation based on sensors, combining indoor and outdoor mapping and path planning technology. Mobile network services for precise outdoor localization. Scalable edge-based navigation in real time and continuous information exchange via a remote edge infrastructure.

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Reach for the future

Design, transformation and orchestration of multi-cloud solutions that suit your specific current and future business requirements.

What is the role of the Cloud?

What is the role of the Cloud?

“ Most important for enterprises in their digital journey is a service provider that can contribute to shaping their digital future by providing advice, business insight, technology and a fine-tuned ecosystem of partners and solutions.” Wolfgang Schwab, PAC

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The Cloud as a connecting link in the digital world

Our use cases

What is the role of the Cloud?

Blockchain

IoT

BigData

CloudComputing

ArtificialIntelligence

Big data can be defined as any dataset large enough to exceed the limits and possibilities of conventional IT and computing power, i.e. to capture, store, search, distribute, analyze and visu-alize large amounts of data.

Networked devices in the Internet of Things can interact and communicate trustworthily with each other by using Blockchain technology without any central authority for verification. Attempts to attack or corrupt the behavior of individual devices cannot lead to a takeover of the network.

The Internet of Things (IoT) is the network of devices such as machines, vehicles or home appliances that contain electronics, software, actuators, and connectivity, which allows these things to connect, interact and exchange data.

Cloud computing describes the provision of IT infrastructureand services such as storage space, computing power or appli-cations over the internet. These cloud services are called up dynamically according to demand and charged according to a usage-dependent billing model.

Secure Cloud migration withe the Cloudifier

Digitization ensures higher productivity and enables new business models. But it alsoincreases the complexity of system landscapes. Mastering this situation requires secure,dynamic and high-performance cloud platforms. T-Systems’ “Enable the Cloud” brings the customer’s applications, functions and pro-cesses into the cloud. “Operate the Cloud” covers as-a-service solutions in the cloud as well as application support. Our well-structured end-to-end transformation onto market-leading cloud platforms reduces complexity and risks with the stability of “Zero Outage”.

Digitiziation and mobilization with the cloud

Access documents anywhere and everywhere, e.g. on the basis of Microsoft Office 365;Easy mobile access to documents using SharePoint; job assignments by ticket systems even under offline conditions; documents for maintenance and repair; additional training material on new products (e.g. through the use of videos). T-Systems offers a clear procedural model for such scenarios in 5 steps: 1. Scoping (analysis and definition of requirements)2. Discover (Proof of Concept with defined foci)3. Design (technology, set-up, roles and rights, amendments)4. Learning (optimization and communities)5. Growth (fit for future)

ContactE-mail: Digital_Solutions_Booklets@telekom.deTelephone: +49 351 28205200 Internet: www.t-systems.com

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