creating smarter cities 2011 - 22 - graham colclough - transformational government
Post on 21-Oct-2014
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Graham reviews the development of cities, including the recent shift to urbanism as part of a needed shift from 'smart' to 'sustainable'. He argues that cities need to become much smarter, and that we need to provide much better services with far fewer resources.TRANSCRIPT
Transformational Government…leading cities through the change
Global Cities
+44 771 031 3944
10,000 years of cities
2© 2011 Capgemini. All rights reserved.
Sources: (a) “City”, Encyclopaedia Britannica, 2006; (b) "Ancient Rome," Microsoft® Encarta® Online Encyclopaedia 2006;
(c) “World population growth” at http://geography.about.com/od/obtainpopulationdata/a/worldpopulation.htm
Urbanisation through the CenturiesUrbanisation through the Centuries
World population (bn)b: 0.2 0.3 0.45 0.5 0.7 1.0 1.2 1.6 2.0 2.5 4.0 6.1bnWorld population (bn)b: 0.2 0.3 0.45 0.5 0.7 1.0 1.2 1.6 2.0 2.5 4.0 6.1bn
Onslaught by Nomadic tribes culminating in the “Hellenic Dark Ages”
Neolithic man achieves first semi-permanent settlement
First Permanentcities
Zenith Of Greek Golden Age
Fall of Rome; beginning of Dark Ages
Beginning of European Revival
Urbanisation subsides as wars and plague take hold
More towns are founded than at any time between the fall of Rome and the present Absolutism drives
urban revival by speeding uptake of new technology
Growth in residence and consumption eclipses industrial growth in Europe’s cities
Em
erg
en
ce o
f C
itie
s
Greek and Phoenician city-states founded all around the Mediterranean
Rome: world’s largest city 1mn pop.
Progress in agriculture and industrialisation combine in
the European Industrial Revolution to drive an
urban explosion
7% of a growing world population is urban
30% of worldpopulation is urban
• 50% of world population is urban
• 60% in the developed world
Urban populations play a critical role in European Enlightenment Cities at
Ur, and in Indus, Nile and Wei-Ho Valleys
8000 3500 2000 800 BC 500 BC 0 500 AD 1000 1100 1300 1400 1500 1700 1800 1850 1900 1950 2000
Beijing is world’s largest city 1.1mn pop.
London over-takes Beijing 1.35mn: 1825
New York takes lead 1925: 7.8mn
Tokyo leads NY 1975 27mn; now 35mb
Where to Next?
?
…so what next?
“The future is already here — it's just not very evenly distributed”William Gibson 1993
So, how to help the 99% of cities that are not “smart”?
1750 1800 1850 1900 1950 2000 2050
2
4
8
10
billions
6
Developing
regions
Industrialised
regions
Growth ! – not just Urbanisation
3 x in 1 lifetime
Source: UN Population Division 2005
The world
Source: http://ddimick.typepad.com/dennis_dimicks_blog/politics/
6
• 5% of world
population
• 25% of CO2
… by carbon emissions
Economic viabilityClimate change
(Squalid) Urbanisation
Public Health
Public Security
Demographics
Rampant consumerism
Energy
Food
Water
Information governance
It‟s time to act, and it‟s a collective responsibility
Societal cohesion
Sustainability
…or Viability?!
We face non-trivial, long-term challenges
7
World cities need to get WAY smarter !
‘Smart’ is but a step on the journey
9© 2011 Capgemini. All rights reserved.
Service-Oriented
“Smart”
Sustainable
Collaborative
Leadership
Customer
Insight &
EnrolmentUsing ICT to
Transform
• Outcome focused
• Customer-intelligent
• „Whole view‟
• Responsive
• Listening
• Operationally
excellent
• Accessible
• Cost effective
• Efficient
• Pro-active
• Information-centric
• Leverage
technology
• Socially connected
• Integrated
• „Platformed‟
• Excellently Led
• Collaborative
• Economy minded
• Resourceful
• Trusted
• Dynamic Policy
• Predictive
Better information doesn‟t
mean better decisions ... that
requires the „3 pillars‟ of
excellent city management.
10© 2010 Capgemini. All rights reserved.
Smart Buildings Smart Utilities Smart City
Mobility
Public Admin
Health & Social
Care
Learning
SecurityConnectivity
Place
Economy
Start Service-O “Smart” SustainCollaborative Leadership
Policy & Legal
Customer insight
Budget & Perf. Mgmt
Service Orientation
Technology
DR
RenewablesMeters
Grid
eVehicle
“Smart Cities” are much more than just technology !
Three vital ingredients for superb city leadership
Sustained Collaborative Leadership
1
3
2
Transformation through Technology
Customer Insight & Enrolment
How to align (ALL) Key Stakeholders?
Current Reality
TangibleOutcomes
SingularGoal
The Vision
RoadmapDrivers to act
Governance &Operating Model
Strategic Themes
12876543
The Partnership Journey
“Our current structures are
too big to sort out the small
things, and too small to sort
out the big things”
Barry Quirk, CEO, London B of Lewisham
Sustained Collaborative Leadership
1
2
3
“My team […] know very
well that Londoners are
our masters. They are
the people we work for
and the improvements
we make will always be
designed around
Source: Ipsos Mori “Understanding Society” May 2011
their needs”.
How does one convert good
political intent into reality?
14
How to develop Customer Insight?
Me
Social network
Community
County
Worldwide
Planning
TransportEnvironment
Care
Services
Tax
Payments
Country
Me
Social network
Community
County
Worldwide
Planning
TransportEnvironment
Care
Services
Tax
Payments
Country
1 2 3 4 5 6
Census
Postc
ode P
rofiling
Socia
l R
esearc
h
Com
munity E
ngagem
ent
Com
munity S
erv
ices P
lannin
gP
ers
onal A
ssessm
ent
1
2
3
Customer Insight & Enrolment
Place
Health Ecology Learning
Safety Leisure
Mobility Opportunity
Design
Wellness
Effective
Technology
Access Responsive
Pro-active Ownership
IntegrationInformal Formal
Inn
ovati
on
Investm
en
tR
e-i
nvestm
en
t
Pro
du
cti
on
Wo
rk
En
terp
rise
Wealt
h
Skil
ls&
Kn
ow
led
ge
Gro
wth
Neig
hb
ou
rliness
Partic
ipatio
nD
em
ocra
cy
Sh
arin
gT
rust
Co
mm
un
icatio
nD
ivers
ityB
eh
avio
r
Inclu
siv
e
Partnerships
Pe
op
le
Pro
sp
ec
ts
Place
Health Ecology Learning
Safety Leisure
Mobility Opportunity
Design
Wellness
Effective
Technology
Access Responsive
Pro-active Ownership
IntegrationInformal Formal
Inn
ovati
on
Investm
en
tR
e-i
nvestm
en
t
Pro
du
cti
on
Wo
rk
En
terp
rise
Wealt
h
Skil
ls&
Kn
ow
led
ge
Gro
wth
Neig
hb
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rliness
Partic
ipatio
nD
em
ocra
cy
Sh
arin
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rust
Co
mm
un
icatio
nD
ivers
ityB
eh
avio
r
Inclu
siv
e
Partnerships
Pe
op
le
Pro
sp
ec
ts
Place
Health Ecology Learning
Safety Leisure
Mobility Opportunity
Design
Wellness
Effective
Technology
Access Responsive
Pro-active Ownership
IntegrationInformal Formal
Inn
ovati
on
Investm
en
tR
e-i
nvestm
en
t
Pro
du
cti
on
Wo
rk
En
terp
rise
Wealt
h
Skil
ls&
Kn
ow
led
ge
Gro
wth
Neig
hb
ou
rliness
Partic
ipatio
nD
em
ocra
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Sh
arin
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rust
Co
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un
icatio
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ivers
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eh
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Inclu
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e
Partnerships
Pe
op
le
Pro
sp
ec
ts
..& enrol them: to change work & travel behaviours
1
2
3
Transformation through Technology
What is “Public Data” – and what value is locked up within it?
Tax Revenues Timetables
Parks
Health centres
Sports FacilitiesMuseums
Fishing areas
Real-time Transport data
Hospitals
SchoolsPublic Toilets
Location-based Public Expenditure
Public Buildings
„Location Data‟ is perhaps the most (initially) obvious „win‟
Rent & House Prices
Ease
to
extr
act
valu
e
Value Potential
Hi
Hi
Public Funds
Both
Citizen
Admin
Value predominantly
Politicians Expenses
EnvironmentalData
1
2
3
Customer Insight & Enrolment
ICT to transform: Mrs Ali’s Story…
1
2
3
Transformation through Technology
Seeking better outcomes…
“twice as good, in half the time, for half as much”, in:
• Health
• Mobility
• Resource consumption
• Assets
• Business / Economy
• …
…involves us all!
It’s time to measure ICT-enabled outcomes
We benchmark EU National eGov – it’s maybe time to look at City ICT performance more rigorously
Balanced Scorecard
Data Sources PublicationsAnalytical Tool Visualisation
Sustained Collaborative Leadership
1
2
3
EU progress on eGovernment20
Leading (International) Practices
Usage & Outcomes
eProcurement
User Experience
Country Landscaping
20 Services
Regional/Local Analysis
Action Learning Groups (ALGs)Citizen Life Event
Business Life Event
Horizontal Enablers
200120092010
Thanks!
Graham ColcloughVice PresidentCapgemini Global Cities & European [email protected]+44 771 031 3944