credit card customers - petra industries · petra industries, inc. e-commerce fulfillment services...

Credit Card CustomersThanks for your interest in our drop-ship fulfi llment plan. We work hard to bring you great products at great prices in addition to excellent customer service. In this packet, you will fi nd everything you need to begin reaping the great benefi ts we offer with our fulfi llment program.

Please email the following to [email protected] or fax it to 1-866-857-7111:

• E-Commerce Fulfi llment Services Agreementices Agreement - Read through and complete page 8 with your company's information • Addendum A • Credit Card Authorization Form - Fill out completely. Failure to do so might delay the processing of your application. We do not accept Paypal® credit or debit cards. • Copy of your tax ID or resale certifi cate - Your business is exempt if it is in Alaska, Montana, Oregon, Delaware or New Hampshire. • Copy of your driver's license

Petra Industries, Inc. E-Commerce Fulfillment Services Agreement

1 of 8 Revised 2/8/2008

Welcome to Petra's Fulfillment Program! This (“Agreement”) agreement has been established so that you, as the fulfillment customer, understand how the program works. It must be signed and returned before any drop shipments can be made on your behalf. Petra only allows our customers to have one account. You can not have a sales and a fulfillment account. Please call the fulfillment department: 866-319-8547 if you need help determining what type of account would be best for your business needs.

Getting started: 1) There are several account options available for fulfillment customers. The following is a list of those options

and the required documents: a. Credit Card – Visa, MasterCard, American Express or Discover are accepted. Please Note: Petra

Industries does not allow the use of PayPal or debit cards. Petra will not reimburse any bank or credit card fees for any reason. If you use a debit or PayPal card for payment, you assume all risk and liabilities. Required documents: • Fulfillment Credit Card Application form from an owner/corporate officer • Fulfillment Services Agreement including Addendum A • Copy of the state sales tax certificate • Copy of the driver’s license of the card holder for verification purposes

b. Net Terms – Available with approval from Petra's Credit Department. Financial information will be required. You must provide trade and bank references to be considered for net terms. Required documents: • Fulfillment Credit Application from an owner/corporate officer • Fulfillment Services Agreement including Addendum A • Copy of the state sales tax certificate

c. Cash Deposit Account – A wire transfer is required prior to placing an order. Required documents: • Fulfillment Credit Application (You may omit bank and trade references) • Fulfillment Services Agreement (You do not need the addendum A. You will wire transfer

the account setup fee.) • Copy of the state sales tax certificate

d. Net 7 Credit Card – Petra's Credit Department can charge your credit card once a week instead of charging it per order upon approval. Financial information will be required. Required documents: • Fulfillment Credit Card Application form from an owner/corporate officer • Fulfillment Credit Application form from an owner/corporate officer • Fulfillment Services Agreement including Addendum A • Copy of the state sales tax certificate • Copy of the driver’s license of the card holder for verification purposes

2) You will be charged a $50.00 start-up fee. a. This fee will be charged to your credit card (except cash deposit accounts) when Petra processes your

application. If you fail to qualify for an account, you will not be charged this fee. b. You will be eligible for a $50.00 credit after your first $50.00 in orders.


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c. If you fail to place a $50.00 order within 90 days from the account setup date, you forfeit your $50.00 start-up fee.

d. This fee must be charged to a credit card regardless of payment option selected for your orders (except cash deposit accounts). Accounts are evaluated monthly.

e. You will be issued a $50.00 credit within 30 days of your $50.00 order. f. $50.00 credit is forfeited if product is returned.

3) Your account may be deactivated if you fail to place an order within any six month period. To reactivate your account, you will be charged a $25 non-refundable reactivation fee.

4) In order to view the reports sent by Petra, you will need Microsoft® Excel or Microsoft® Excel Viewer. 5) Some manufacturers require authorization for shipments, and their products cannot be sold on the Internet. This

can change on a frequent basis. Petra will inform you via email if there is ever a need to take a product or product line down from your website, and you agree to honor these requests.

6) Contact information: a. Fulfillment Phone: 866-319-8547 b. Fulfillment Fax: 866-857-7111 c. Fulfillment General Email: [email protected] d. Fulfillment Returns: [email protected] e. Fulfillment Cancellations: [email protected] f. Your customers must contact you directly, not Petra. Petra’s fulfillment contact information is for your use

only. Ordering: 1) Petra will accept fax, email and web orders. Telephone orders will not be accepted. Flatfile importing is also

available. Please contact Petra for details regarding flatfiling. EDI may be available at Petra's discretion. Please inquire for additional information on this service.

2) You may place orders on our website at www.petra.com, email orders to: [email protected] or fax to 866-857-7111.

3) All orders will be keyed under your account, which has been assigned as "fulfillment". Every attempt will be made to ship orders that are received by 2:00 PM Central Standard Time on normal business days on the same day that the order is received. Any order not shipped will be shipped on the next business day contingent upon availability of resources to fill your order. There will be no refunds for freight charges or handling fees due to delayed shipping.

4) All orders must include your account name, account number, and PO number, Petra part number, quantity ordered, ship-to name, and address for drop-shipping purposes.

5) All orders will ship complete unless otherwise requested. 6) Each order will be sent directly to your customer, as per your ordering instructions. All packing material will

represent your company's information, as if you were processing the order yourself. No reference to Petra will be made (unless required by law).

7) You will be charged fulfillment pricing. You will be given access to our password-protected website that has your pricing once you become a customer. As always, Petra will match any competitive distributor's published price, if necessary. Be sure to include the price match request on each individual order, if applicable. A price match request will not be honored after an order has been submitted to Petra.

8) Each order will be assigned a handling fee which is determined by the operational needs of processing your business as well as your annual revenue with Petra. You are responsible for this charge for every order shipped on your behalf. Handling fees are non-refundable.

9) No fulfillment order is eligible for any Petra prepaid freight program, regardless of size or product mix. 10) The following business day, a confirmation of all orders sent by you will be transmitted via email, which will

include tracking numbers, order status and backorder status of each order. 11) Terms and conditions are bound by this Agreement, regardless of what terms you include on your orders. 12) Petra will not price protect product for any reason.


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Shipping: 1) Orders will be shipped via United Parcel Service (UPS) standard ground service (or competitive service-

determined by Petra) unless otherwise requested. Next Day, 2nd Day, and 3rd Day delivery can also be selected. Orders will ship FOB Edmond, OK.

2) Petra ships orders to the United States, Canada, U.S. Virgin Islands, and Puerto Rico only. a. Orders shipping to U.S. Virgin Islands and Puerto Rico must ship via Next Day Air, 2nd Day Air or United

States Postal Service (USPS) Priority Mail. b. Canadian orders can ship all methods but CANNOT be sent "blind". Due to the Homeland Security

measures, these orders must have Petra's name and address on the return label. c. Orders shipping to APO/FPO can only ship via USPS and require Petra's name and address on the return

label. 3) Each shipment will be assessed a freight charge that will include the published residential carrier shipping rate

for the particular weight, zone and size, along with accessorial surcharges, insurance charges and other fees as applicable. All shipments may be subject to dimensional and oversize freight charges as well as appropriate fuel surcharges. Shipping fees are non-refundable.

4) Petra reserves the right to ship oversized or furniture products via truck lines. We will make every effort to notify you of the freight charges for these orders prior to shipping. However, if you do not respond to us within 48 hours of our notification giving us the authorization to ship out the order, Petra will cancel that order.

5) If a dimensional/billable weight applies, you are responsible for calculating this additional cost. 6) Any additional carrier surcharges applied after the order has been shipped will be billed to you. 7) Petra can ship USPS but will only do so at your request. These packages are uninsured. All losses are your sole

responsibility. 8) International orders (Canada and Puerto Rico) may be subject to duties and taxes and are your responsibility.

Petra will not be responsible for estimating, charging, or accepting any of these fees. If your customer does not pay the brokerage/duties/taxes, you will be billed these charges. You are responsible for providing Petra with the "declared value" used for international shipping purposes. If you do not provide us with the declared value information, Petra will use the manufacturer's suggested retail price as a "declaration value".

9) Orders for televisions 27" and above will be shipped via Truck. Carrier will be chosen by Petra. 10) Orders shipped via Truck must be inspected by recipient for shipping damage prior to acceptance of the

shipment. 11) No shipments will be made on any account that has become delinquent. Backorders/Substitutions: 1) Backorders will be shipped automatically upon receipt of goods. Petra has the option to substitute any item on

backorder for a comparable item of equal or greater value-unless otherwise specified. 2) All orders will ship complete unless otherwise requested. Cancellations: 1) Please send cancellation requests to [email protected]. 2) Requests for cancellation of orders must be made in writing. Without written confirmation of cancellation, you

are still responsible for payment of the invoice, including any handling fees and shipping charges. 3) Orders can only be cancelled if they are on backorder. A $10.00 fee will be charged if you request an intercept

of a package that cannot be cancelled. 4) If a problem exists on an order, it will be cancelled 48 hours after being placed if there is no response to

messages left informing you of such an issue.


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Returns: 1) All returns require a Return Goods Authorization (RA) number issued by an authorized Petra representative.

Please email: [email protected] for an RA number. Product returned without this authorization will be refused.

2) All non-defective returns will be assessed a 15% restocking fee within 90 days of purchase. Handling fees and freight charges will not be refunded.

3) Non-defective product will only be accepted in resalable condition with all original packaging. Do NOT write the RA number on the original package. This will make the product ineligible for resale.

4) Defective product can be returned to Petra within 30 days of sale. After 30 days, defective product must be returned to the manufacturer, under the specific warranty allowances. Upon receipt of the return, Petra will credit your account for merchandise costs, and you are responsible for handling the transaction with your customer.

5) All returns must be returned to Petra freight PREPAID regardless of reason. If a replacement order is sent, it will be shipped without freight expense or a handling fee to the customer.

6) A new PO number is required for replacement orders or per prior arrangements with the Returns Department. Please clearly mark your email as a "replacement order for PO# xxx".

7) Special orders or closeouts are not eligible for return. There may also be other items that manufacturers will not allow Petra to return. In this case, they will be noted as "Not returnable to PETRA for any reason" on the inventory list.

8) Returns will not be accepted 90 days after sale, regardless of reason. 9) No call tags will be issued outside the continental U.S., regardless of reason. 10) Petra is not responsible for any taxes, duties, freight or any other charges for products shipping outside the

continental U.S. regardless of the reason. You assume all liabilities for these shipments. Refusals: 1) You are responsible for all freight charges and return service charges on any refused order. Petra will credit

your account for all merchandise, less a 10% restocking fee. Freight charges and handling fees will not be refunded on refused orders.

2) Please note if a LTL shipment is refused you will be billed for the return freight. The original freight and handling are also non-refundable and a 10% restocking fee will apply.

Damages: Damages are the responsibility of the carrier once the shipment has been released from Petra. You are responsible for making damage claims with the carrier as soon as the damage is detected. Please save all packaging. It must be available for inspection by the carrier. All claims must be made within 10 days of receipt of goods. No damage claims will be accepted for any reason after 10 days of receipt of goods. Accounting: 1) All invoices are to be paid based on the payment terms of your account. You will be responsible for collecting

payment from the consumer, as Petra will not directly bill any of your customers. 2) All net terms are calculated from invoice date. 3) A 1.5% monthly finance charge will be added to all past due invoices. 4) No cash refunds will be provided. Credits will be issued to your account for application to future charges.

Credits for orders paid for by credit card will be applied to the same credit card used for the purchase or the current credit card on file. Offsets, short pays, and deductions are not allowed.

5) Upon request, Petra may ship orders using your FedEx or UPS account number. You will be responsible for making restitution with FedEx or UPS, if this option is selected. If there is a billing problem and the charge is


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returned to Petra, you are still responsible for payment. Petra will not be responsible for any freight on mis-shipments, refused orders, or damages when this freight billing option is chosen.

6) Any double shipment or mis-shipment, regardless of reason, is still your financial responsibility. A credit will not be processed for any reason until the merchandise is returned to Petra.

7) A hard copy invoice will be mailed to you the same day of confirmation, if requested. 8) If at any time you become delinquent on your net terms, Petra reserves the right to charge your credit card for

any balance owed. Product List: 1) When you are set up as a customer you will receive access to a password-protected website. The website is

www.petra.com/prodlist.csv. This website includes: your pricing, product availability, updates on product weight, description, etc.

2) Some products are not available to fulfillment customers per the manufacturer. Please refer to the product list for all the items that you may sell. The manufacturers that do not want their products sold online are excluded from the product list. By signing below, you agree that you will not sell any products on the internet that Petra’s manufacturer or supplier mandates not be sold on the internet. You agree to indemnify and hold Petra harmless from any claims, damages, liabilities, suits, costs and attorneys fees from any action by your contrary actions to this section.

3) If there is a dispute, Petra will refer to this product list. 4) Petra will settle all disputes based on the information provided on the product list and the terms and conditions

of this Agreement. Artwork: 1) Twice annually, Petra will supply you with an electronic “Media Package” including images and pricing of all

available products in conjunction with Petra's media schedule. At any time, Petra has the right to impose charges for the Media Package. You are only allowed to utilize this information for publication on your website to sell merchandise that will be purchased from Petra. You agree not to, in any way, use the information and/or graphics to engage or facilitate any wholesale sales of any goods. You agree not to permit any other party to print, publish, disseminate or reproduce the information and/or graphics, including but without limitation to, publication or reproduction of the information/graphics on or in any website other than your own or any other printed materials or electronic media.

2) Petra grants you (the “User”) a non-exclusive, non-transferable, database license to publish the materials contained in the Media Package on the User’s internet website. The Media Package is only for publication on the User’s website to facilitate the User’s retail sales to non-wholesale consumers of goods purchased by the User from Petra. The User shall not, directly or indirectly, use the Media Package to engage in or facilitate wholesale sales of goods purchased by the User from Petra. The User shall not permit any other party to print, publish, disseminate or reproduce the materials in the Media Package to any website other than the User’s website or to any printed or electronic media. Petra has the right to immediately terminate these privileges for any reason with or without cause. Upon termination, the User shall immediately discontinue all use of all materials and the Media Package and delete said information from the User’s website. The Media Package and its materials and information will remain the property of Petra and must be returned to Petra once privileges have been revoked and/or this Agreement terminated. You agree to indemnify Petra for violation of this section as well as any trademark, copyright, or similar intellectual property claims or actions that may be lodged against Petra for your use or misuse of the Media Package.

3) The Media Package provided will remain the property of Petra and must be returned to Petra upon request. At anytime, Petra can request that you stop utilizing our graphics or information and can terminate Petra’s relationship with you at any time with or without cause.

4) You agree to update your website when new Media Packages are forwarded to you. This database license is non-transferable and non assignable.

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An electronic copy of each invoice will be provided to the email address designated by the customer, if requested.


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Confidential Information:

During the course of business between Petra and you, the fulfillment customer, Petra may disclose certain confidential and proprietary information ("Confidential Information") to you. Confidential information shall include all data, materials, products, inventory information, technology, trade secrets, computer programs, specifications, manuals, business plans, software, marketing plans, pricing, financial information, and other information disclosed or submitted orally, in writing, or by any other media. Nothing herein shall require Petra to disclose any of its information.

Fulfillment Customer's Obligations: 1) You agree that the Confidential Information is to be considered confidential and proprietary to Petra and you

shall hold the same in confidence and shall not use the Confidential Information other than for the purposes of your sales with your customers. You will not disclose, publish, or otherwise reveal any of the Confidential Information received from Petra to any other party whatsoever.

2) Confidential Information furnished in tangible form shall not be duplicated by you or any of your employees except for the purposes of this Agreement. Upon the request of Petra, you must return all Confidential Information received in written or tangible form, including copies or reproductions or other media containing such Confidential Information, within ten (10) days of such request.

Warranties/Limitation of Liabilities: 1) Petra makes no warranty, guarantee or representation, whether written or oral, but for those warranties, guarantees or representations given to Petra by Petra’s manufacturer or supplier or the products. Petra specifically disclaims any and all liability for any alleged damages, personal injury, property damage, or otherwise, that may arise from the use or misuse of the products or use of the products for which it was not intended. 2) In no event shall Petra be liable to you for any loss of profits or revenue or for any incidental, special, consequential or punitive damages resulting from any performance, non-performance, breach or termination of this Agreement. Compliance with Laws: You represent and Petra relies upon said representation, to its detriment, that you will not misbrand or falsely advertise any products and that you will comply with all state and federal laws, rules, regulations and requirements of the United States, including but not limited to all U.S. Code and Federal Regulations regarding the Federal Communications Commission and any such violation determined by the U.S. government or any other government with jurisdiction over such matters shall be conclusive evidence of a breach of this Agreement by you. General Provisions: 1) Your and Petra’s relationship with one another is that of independent contractors for purposes of this

Agreement. This Agreement does not establish a franchise, joint venture or partnership, or create any relationship of employer and employee, Master and servant, or principal and agent between the parties. Neither party will have, nor represent that it has, any power, right or authority to bind the other party, or to assume or create any obligation or responsibility, express or implied, on behalf of the other party without such other party’s written consent. Petra is not responsible in any way for any type of erroneous data, your use of our services, or any other activity of Petra relating to Petra’s fulfillment of your orders.

2) You will comply with all applicable present and future federal, state, county, and local laws, ordinances, and regulations, including laws constructed for direct marketing avenues via internet sales. 3) This Agreement shall become effective as of the dates listed below and shall continue in full force for twelve (12) calendar months, unless earlier terminated in accordance with the terms and conditions herein.


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This Agreement will automatically be renewed until terminated by Petra, with or without cause and at anytime, by giving written notice. Termination or expiration of this Agreement will not release you from the obligation to pay any sums that may be owed to Petra. 4) This Agreement contains the entire understanding of the parties and supersedes all prior written or verbal agreements or representations. This Agreement is non-assignable by you. This Agreement shall be subject to, and shall be interpreted according to the laws of the State of Oklahoma, without regard to conflicts of law principles. Any lawsuit involving this Agreement must be filed in Oklahoma County, Oklahoma. 5) This Agreement shall be subject to, and shall be interpreted according to the laws of the State of Oklahoma, without regard to conflicts of law principles. Any lawsuit involving this Agreement must be filed in Oklahoma County, Oklahoma. Should an action be filed regarding any terms of this Agreement, the prevailing party shall be entitled to all costs and attorney’s fees incurred. 6) You warrant that there are no other agreements that conflict with your Agreement with Petra.


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An Authorized Signature Below Confirms The Following: 1) There are eight (8) pages to the agreement, including this signature page. 2) The signer agrees to abide by all terms and conditions as set forth on each of these pages. 3) No changes or modifications were made to pages 1-7.

Your Company Information: Petra Industries, Inc: ____________________________________ ______________________________________ Company Name Signed Name ____________________________________ John Grothe Signed Name Printed Name ____________________________________ Vice President, Ecommerce & Special Markets Printed Name Title ____________________________________ _______________________________________ Title Date ____________________________________ Date ____________________________________ Customer Website Address ____________________________________ Customer Phone Number ____________________________________ Customer Fax Number ____________________________________ Customer E-mail Address

Addendum A to Petra Fulfi llment Services Agreement

Phone: 1.866.319.8547 • FAX: 1.866.857.7111

Account Start-Up Credit Card Charge AuthorizationPetra charges a one-time $50.00 start-up fee which is charged to your credit card. This $50.00 fee will be credited back to your account after your first $50.00 order as per the terms of the Fulfillment Services Agreement. We do not accept Paypal® or debit cards. For credit card and net term customers, the $50.00 set-up fee must be charged to a credit card. Cash deposit accounts may send a wire transfer. The $50.00 fee must be received before the account is activated and orders are placed. Net term and cash deposit accounts will receive a credit to their account. Credit card customers will receive a credit to their credit card.

Please complete the following information for this charge:

Check one:

Credit Card Number: Expires:

Please print name EXACTLY as it appears on card: _________________________________________________________________

Billing Address of Card Holder: ________________________________________________________________________________

City: _______________________________________________________________ State: _________ Zip: ________________

I hereby authorize Petra Industries, Inc. to process payment to the referenced credit card. I assume responsibility for payment & in doing so I agree to abide by Petra Industries, Inc. E-Commerce Fulfillment Services Agreement conditions. I have read the above conditions & hereby agree to the terms.

Authorized Signer _____________________________________________ Date ______________________

Printed Name of Signer Above ___________________________________

Fulfi llment Credit Card Authorization

Phone: 1.866.319.8547 • FAX: 1.866.857.7111

Company Name: _______________________________________________________________________________________________________

Shipping Address: _____________________________________________________________________________ Business Residence

City: ___________________________________________________ State: ___________________________ Zip:_________________________

Billing Address: ________________________________________________________________________________________________________

City: ___________________________________________________ State: ___________________________ Zip:_________________________

Phone: (______) __________________ Fax: (______) ______________________ E-Mail Address: ____________________________________

Web site: _________________________ No. of Stores: _____No. of Employees: _____ Year Established: _______Present Location Since: _______

Type: (check one) Corportaion Partnership Sole Proprietorship

Officers/Partners/Proprietors: _______________________ _____-_____-_____ _______________________ _____-_____-_____ Full Name Social Security Number Full Name Social Securtiy Number

_______________________ _____-_____-_____ _______________________ _____-_____-_____ Full Name Social Security Number Full Name Social Securtiy Number

Federal I.D. #:___________________________ Sales Tax Resale #:______________________________ Expiration Date:________________

Purchasing Contact:_______________________________________ Purchasing Phone: (_______) ___________________________________

Accounts Payable Contact:____________________________ Accounts Payable Phone: (_______) ___________________________________

COMMENTS/SPECIAL INSTRUCTIONS

Please complete this section:

Check one:

Credit Card Number: Expires:

Please print name EXACTLY as it appears on card: _________________________________________________________________

Authorized users: ________________________________________ ___________________________________________

________________________________________ ___________________________________________

Billing Address of Card Holder: ________________________________________________________________________________

City: _______________________________________________________________ State: _________ Zip: ________________

I do hereby authorize Petra Industries, Inc. to process payment for all orders made by fax, phone or email to the above referenced credit card. These orders will be made by the above listed authorized users. Any changes such as adding or deleting users will be made in writing to Petra Industries, Inc. I assume responsibility for payment. I understand that Petra Industries, Inc. does not recommend the use of debit cards due to potential bank processing issues. I agree that Petra Industries does not assume any liability regarding any bank fees associated with bank debit cards. I do also agree to abide by the Sales & Return Authorization policies established by Petra Industries, Inc. I have read the above conditions & hereby agree to the terms of this sale.

Authorized Signer _____________________________________________ Date ______________________

Printed Name of Signer Above ___________________________________

FAILURE TO FULLY COMPLETE THIS FORM MAY RESULT IN A DELAY OF PROCESSING

YOUR APPLICATION.

If mailing, send to:Petra Industries, Inc.

P.O. Box 6190 • Edmond, OK • 73083-6190Credit Questions/Assistance: (866) 719-6292

Corportaion P Corportaion P rtnership Sole Proprietorship

WE DO NOT ACCEPT PAYPAL® OR DEBIT CARDS

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Add "Email Address for Invoices*" and "Email Address for Statements*" here

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*All invoices and statements are provided electronically to the email addresses indicated above. If hard copies of these documents are required, please contact Petra's Fulfillment Department.

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