crew relationship management and culture
DESCRIPTION
This workshop will enable high-risk organisations to provide more effective Crew Resource Management (CRM) by learning how to improve the latest 6th generartion models by addressing all the cultural issues relevant to the organisation. Understanding the effect of national cultures on the way pilots, doctors and control room operators relate to each other’s and to the organisation’s goals will enable these organisations to better develop CRM training modules that will take into account national and professional cultures in order to enhance their organisational culture and resilience.TRANSCRIPT
www.itim.org
DATE
30SEPTEMBER
PRICE
800
EUROS
GOALSThis workshop will enable high-risk organisations to provide more effective Crew Resource Management (CRM) by learning how to improve the latest 6th generartion models by addressing all the cultural issues relevant to the organisation. Understanding the effect of national cultures on the way pilots, doctors and control room operators relate to each other’s and to the organisation’s goals will enable these organisations to better develop CRM training modules that will take into account national and professional cultures in order to enhance their organisational culture and resilience.
DESIGNED FOR 0 Training and safety managers of multicultural organisations 0 Trainers involved in CRM training 0 Staff with frequent contact with people from different cultures
OBJECTIVES 0 Further increase your knowledge of and insight into the importance and impact of culture in determining the
behaviour, assumptions, reactions and expectations of every person 0 Reinforce the training with multiple methods including cognitive learning, case studies and lively intercultural
discussions 0 Combine Hofstede’s 6 dimensions to optimise daily working practices in an intercultural context 0 Apply the culture clusters to case studies where culture was a root cause in organisational incidents and accidents 0 Introduce ways to enhance the latest CRM models by incorporating knowledge of the impact and effect of culture
on safety
AFTER THE COURSE YOU WILL 0 Anticipate and react appropriately to culturally sensitive situations in CRM 0 Understand the reasons behind potential conflicts in which culture is involved 0 Utilise the culture clusters to enhance your cultural competence 0 Be mindful of your own culture and the effect it has on your daily work practices and understanding 0 Develop CRM training modules that will address all cultural issues relevant to your organisation
OUTCOMESThis practical and intensive workshop will equip the participants with readily applicable skills to increase their efficiency and competence in order provide more effective CRM when working with international teams.
CREW RELATIONSHIP MANAGEMENT AND CULTURE
DURATION LOCATION
1DAY
ABU DHABI
UAE
2
LEVEL
LEVEL 1 OR EQUIVALENT
REQUIRED
ITIM INTERNATIONAL SEMINAR
INFORMATION [email protected]
www.itim.org [email protected]
Copyright itim International 2014
Introduction to CRM Generation
Cultural framework 4An interactive presentation with many con-crete and practical examples of the implica-tions of culture in CRM applications
Perception exercise Participants reflect on given incidents and take first steps to transfer the framework
Reflections and Actions Summary and evaluation
Lunch + Discussion with your consultant
PROGRAMME OF YOUR DAY
12:30
15:00
17:00
Cultural framework 3Six cultural dimensions and their implications on safety
Introduction to Culture 2Intercultural Awareness Workshop
The next CRM generation
YOUR ITIM INTERNATIONAL CONSULTANTOur consultants facilitating the seminars have first-hand experience of living and working abroad. They have worked in international management positions, have led negotiations with foreign delegations or have taught at educational institutes abroad. Continued learning and sharing of experiences means they are all equipped with global knowledge and local insights. They combine their practical wisdom and business experience with a passion for the creativity of cultural differences.
AMMAR SHAREAfter 19 years and over 13,000 flying hours on international routes for Royal Jordanian, Ammar is now a TRE for a major multinational flag carrier airline in the Middle East and a Pilot Safety Investigator for the Flight Safety Department. Through-out his multinational pilot training and work in the safety department, Ammar developed his passion for increasing understanding across cultures. In addition, Ammar is involved in safety studies and is currently researching the effect of organisational culture on pilots’ professional culture for his MSc degree in Air Safety Management from City University London.
SHAREEF AL ROMAITHIShareef is from Abu Dhabi and he is a licensed pilot, certified flight instructor and specialist in Aerospace Engineering. He has completed two Master‘s Degrees in Aviation and Aerospace Management and Safety and his PhD research in Aviation focuses on the effects of national culture on airline pilot performance. As part of a diverse work force, Shareef understands the importance of culture and believes that creating cultural awareness is a crucial proactive step toward higher safety standards among high-risk organisations.
itim International: recommended commercial partner of Geert Hofstede
10:30
9:30
12:00