crisis: what crisis?
DESCRIPTION
Alan Woods, Caryn Vanstone, Jacquie Bown, Fiona Donovan, Emma Dove, Angela SharpPresentation at the #2012waic Conference - Ghent, BelgiumTRANSCRIPT
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Crisis? What crisis?
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Alan
• Fearful about the future – responsible – feeling a need to rescue
• Freedom and accountability
• Adult relationships
• Limitless possibilities, new horizons
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“Do not go gentle into that good night, Rage, rage against the dying of the light”
Dylon Thomas
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Who is Skills for Justice?
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Who we are …
We are a not-for-profit professional services organisation with an enterprise mindset.
We offer HR, OD and skills development to the Justice, “blue light” and Armed Forces sectors on a global basis.
We are growing from a base of being a UK Sector Skills Council and are in process of becoming an awarding body for vocational qualifications.
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Our vision and mission… We help our employers deliver excellent services built on the skills and expertise of their workforce.
We help employers and individuals to be better skilled to deliver public benefit.
We influence employers, policy-makers and the skills system to take full account of workforce development needs.
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Police and custodial support
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Victim support
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Forensics
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Fire and rescue
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Magistrates and probation services
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Military police and armed
services
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Crisis? The start of a quest…
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Ashridge Consulting – working alongside
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Who we are … We are a thriving, global organisation development and change consultancy, with a reputation for the cutting-edge theoretical basis of our approach.
Our work is informed by a deep philosophy of “organisations as human processes” not machines, and by our extensive experience of action inquiry, appreciative inquiry and complexity based approaches.
We are also known for partnering well and leaving a lasting developmental legacy with the organisations and direct clients with whom we work.
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“No one saves us but ourselves. No one can and no one may. We ourselves must walk the path.” Buddhist teachings
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Caryn Vanstone, MSc
Director of Lacerta Consulting and Ashridge Consulting. Been working with AI and Culture Change for over 15 years. Background – 8 yrs in HR/OD in the Water Industry before joining Ashridge Consulting, following MSc in Organisation Consulting in 1997-9. Passions – learning, improvisation, facilitating the uplifting of voice and emancipation, innovation and sustainabiliity …. And gardening! Now working with corporates and NFP organisations blending ideas from social constructionism, AI, complexity theories, Gestalt, Buddhism, and the philosophies of Mead, Bateson, Elias (amongst others!) into complex change projects, for example: AMEX recovery and restoration of culture post 9/11 (global)
MCA OD “Gold” award winning project in Halfords 2002 (UK) Culture change in O2 UK (from Cellnet) 2004-6 and current (UK) HSBC renewal and values post 2008 “credit crunch” (global) GlaxoSmithKline – major (1000 person+) AI summits (US, Europe and in Asia Pac) Ongoing global work in engagement with BT, the UK National Health Service, the
Justice sector Faculty for 10 years on the Ashridge Masters in Org Change.
Reach me on: [email protected] or +44 (0) 788 0788 279
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AI based complex
culture change
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Strategy & strategic engagement
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Strength based
leadership development
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Sustainability
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Virtual and global working
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Strategic HR and development of OD
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Leading Business School offering Masters and Doctoral studies in Change
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The plan?
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Appreciative Inquiry “5-D” Cycle
Discovery “What gives life?” (The best of what is) Appreciating
Dream “What might be?” (What is the world calling for) Envisioning Results
Design “What should be - the ideal?” Co-constructing
Destiny “How to empower, learn, and adjust/improvise?” Sustaining
Affirmative Topic Choice
Definition “What frames our inquiry?” (Creating affirming topics) Framing
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Our plan for the change work
1 day LT meeting • Method • Core
deliverables • Agreement to
proceed • Draft Topic
formation (what you want more of) 1 day Topic
finalisation meeting • Prep
materials • Prepare
for next steps
1 April 1 June 1 May
Mini inquiry to deepen topic
definition
Project planning, summit venue and
logistics
Continued inquiry –
Leadership Team start
working with the Topics
Project planning, summit
next steps
Design meetings and work with CAG
group, and internal teams
Ongoing design
work and logistics
½ day Definition Inquiry launch • Finalisation of
protocol etc
Invites, comms
and externals
to join Summit
LT Webinar/ Meeting 4 • “Walk” the
summit • Roles of
leaders? • Preparation • How are they
doing? ½ day Definition Inquiry training • Inquirers
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SUMMIT
… to the Summit and follow up
1 June 1 Aug 1 July
LT Webinar/ Meeting 4 • “Walk” the
summit • Roles of
leaders? • Preparation • How are they
doing?
Design meetings and work with CAG
group, and internal teams
Action experiments and initiatives
LT Webinar/ Meeting 5 • Next steps • Keeping it
alive • Acting on
what has emerged, in the style of the Topics
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A growing team of action inquirers …
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Fiona
• Taking the decision to start
• Building the momentum
• Recognising the inherent challenges
• Riding the roller coaster
• Through all the ups and downs, it’s really worth it in the end!
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Emma
• Feeling the difference at the Summit
• Personal connections
• Epiphany moment – finding purpose and meaning
• Power of small teams
• A more creative approach to my work
• If some people aren’t on board – that’s ok, we are!
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Angela
• Summit crystallised and accelerated change
• Standing out from the crowd and doing things differently
• Successful bids are living examples that it really works – real business benefit
• Freedom to let go and dream big
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Jacquie
• Anticipation leading up to the Summit
• Summit – a fully energising experience
• Telling the story to any willing audience
• Realising potential and unleashing talent
• Adventure of what is now possible
• My style has become more emergent – and more authentic
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Topics for success …
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We are one team delivering great stuff We are an organisation steeped in commitment, passion, pride and enthusiasm for all we do.
We value each other by supporting and recognising what we all contribute, enabling us to take the seed of an idea and grow it, using the collective intelligence of the organisation.
We recognise that working together breeds creativity and we build better solutions in partnership.
We are the difference that makes the difference.
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We have a creative environment that fosters great ideas
We are a stylish and vibrant organisation giving customers a unique perspective.
We believe that we can do anything that our customer asks of us.
We look out for the next big thing, creating together visionary and purposeful solutions to show our customers what is possible.
We recognise that no one person has a monopoly on good ideas.
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We value relationships
We believe relationships founded on friendship and trust are powerful, and that by fostering these relationships we can make customers feel like colleagues, and colleagues feel like friends.
We understand the importance of making the time to develop good relationships and strong partnerships, based on mutual respect, that can make things happen and take advantage of opportunities.
The greatest thing about Skills for Justice is the people.
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I am trusted and have the freedom and responsibility to make a difference
I am totally trusted to take responsibility for the work I do.
I am given the space and opportunity to take advantage of new challenges, push the boundaries and seize the moment.
I am supported by my colleagues, to help me make my mark and to have confidence in my own convictions.
I am empowered to reach for higher aspirations.
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What enabled success?
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Few simple ‘rules’ for best work together
Adult – accountable freedom and responsibility
− In particular – timekeeping and group process and never rescuing or attempting to “motivate”
Active engagement – the quality of the output is up to you
All in it together
Say what you mean, mean what you say – integrity and transparency
Truly participant centric – no presentations, no video, just intrinsic energy and self-motivation – now working on a ratio of 5% (or less) “push” and 95% dialogue and group work
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Results so far…
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So far we have ….
… been awarded £4.8million for 2 years guaranteeing continuity for employees and customers, safeguarding 70 jobs
… gained additional £2million of new contracts, which means expansion, growth and exciting new directions
… revitalised, adult relationships full of freedom and accountability
… a culture based on humanity, creativity full of confidence, positivity and “can do” relationships
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Buzz groups – your questions?
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Our questions - how to embed?
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Our questions: • Idea generation • Artful expression • A new dream
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Our dreams for Skills for Justice
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Our dreams for Skills for Justice
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Our dreams for Skills for Justice
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Thank you to everyone who came to our workshop and made a positive contribution to the future of Skills for Justice and the society we live in!
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Find us, and join the discussion at: Integrity, Trust,
Freedom and Accountability # AIAcademy
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Find us – here – now on:
ASHRIDGE:
Caryn +44 (0) 788 0788 279
SKILLS FOR JUSTICE:
Alan +44 (0) 7779 614 227
Fi +44 (0) 7795 815 783