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More data on this topic available from:: Critical Steps for Addressing Image Blocking Elias Haslanger, DHS Email Marketing Manager Dell Consumer Email Tuesday, February 26, 2008

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Page 1: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

More data on this topicavailable from::

Critical Steps for AddressingImage Blocking

Elias Haslanger, DHS Email Marketing Manager

Dell Consumer Email

Tuesday, February 26, 2008

Page 2: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

More data on this topicavailable from::

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Challenge: Image Blocking

Many users today don’t see images

due to user preferences or ISP

default settings

Outlook 2003 & 2007

Hotmail

Gmail

MSN

Yahoo!AOL

Page 3: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

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Result: Incomplete Message &Poor User Experience

Page 4: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

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Image Rendering Varies

CampaignMonitor.com

Page 5: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

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Windows Live Mail

Page 6: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

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Gmail

Page 7: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

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AOL

Page 8: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

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Yahoo!

Page 9: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

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Design for it

Email template should remain intact withoutimages turned on

Include Action-oriented alt tags withinclickable images (branded)

Include Click to View link at the top of theemail

Creative should balance text and images

Refrain from using background images

Use images with discretion Make sure the images add to the communication

Mind your K size, keep it under 70K total

QA across ISPs

Page 10: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

More data on this topicavailable from::

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Dell Examples

Email template

should remain

intact without

images turned on

Include Click to

View link at the

top of the email

Page 11: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

More data on this topicavailable from::

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Example

Include Action-

oriented alt tags

within clickable

images (branded)

Page 12: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

More data on this topicavailable from::

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Other Examples

Page 13: Critical Steps for Addressing Image BlockingOutlook 2003 & 2007 Hotmail Gmail MSN AOL Yahoo! ... available from:: 4 Image Rendering Varies CampaignMonitor.com. More data on this topic

More data on this topicavailable from::

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Credits/Thank You

Elias Haslanger, Dell [email protected]