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TRANSCRIPT
Improving Performance using KEPNERandFOURIE™ techniques !
Critical Thinking Skills for Today’s Leaders
Robin Borough President Omnikron Systems, Inc.
© 2014 Robin Borough, all rights reserved.
Today’s Topics !
Critical Thinking with Prioritization
How to use your CSI Log to get VIP Tickets into the C-Suite
1
Implementing a Risk Management Tool
Reverse risk, Protect your Decisions & Implement Quickly
2
Agenda !
LIG Business
8:00
Overview & Framework
Definitions & Case Study
8:20
PriorityWise
Sandbox
8:35 – 9:45
10:00
RiskWise
Sandbox
11:30
BMC
11:45
Brainstorm
Share ideas for practical application
Quick Poll !
How do people become proficient at critical thinking and complex problem solving at your company?
What works and what doesn’t? Do certain groups excel at this [yours maybe?] while others don’t?
What is the status of your CSI log? Organized and current? Who’s tracking?
How would you describe decision-making at your company? Formal or informal?
How many of you get Exec attention, accolades, prizes, promotions from CSI log activities & results?
About Omnikron !
Your Guides ! Robin Borough, President, Omnikron
25 years in leadership, training, marketing, sales, recruiting
Fortune500 clients in finance, insurance, telecom, energy, healthcare
Corporate Sherpa for business & technology transformation
Founding Director of the Convergence Technology Council
Author “Competing for your Future” & new book due July 2014
Board member & advisor to multiple non-profits & companies
Dr. Charles Kepner, Founder Thinking Dimensions
Revolutionized the business world in 1960’s with development of the Rational Thinking Process, Problem Solving & Decision-Making
Vice Chairman of Kepner-Tregoe,1958; Founder Kepner-Fourie & Thinking Dimensions 1983
Author: The Rational Manger, Analytic Trouble Shooting, FreeZone Thinking Experience
Ph.D. from Yale University
Dr. Mat-thys Fourie, Founder Thinking Dimensions
As a former fighter pilot, Dr. Fourie brings disciplined decision-making and practical creativity to Kepner-Fourie & Thinking Dimensions
Wide range of international experience in problem-solving, decision-making, root cause analysis, project management & innovation
Global keynote speaker and co-author of FreeZone Thinking & The Practical Manager
Ph.D. LCU, London, UK
ThinkingWorks Core Processes !
CauseWise
To find the technical causes of an incident
To find the best solution for a given situation
SolutionWise
ThinkingWise
To determine the correct focus of a complex or vague problem
To protect a decision and avoid a future problem
RiskWise
To prioritize core issues
PriorityWise
Natural Process for Critical Thinking !
Divergent thinking & opening up the
problem
Convergent thinking & narrowing down
the problem
Three Communicative Techniques !
Explore and Search
Share and grow by listening and learning from different perspectives
Create individual meaning through expression & empathetic listening
Pose questions rather than supply answers
Dialogue Discussion
Establish or Fix
Find a solution to a problem, investigate and examine
Present convincing detail in a predetermined meaning
Give answers and explanations according to a predetermined agenda or position
Defend or Argue
Win by persuading opponent
Contention by argument
Convictions already held
Debate
PriorityWise !
Process Steps & Components !
Information
Facts
Data
Knowledge & Skills
Experience
Definition of problem
Resources such as time & money
Reports & summaries
Inputs Process
1. Gather Information Asking the right questions which is unique to each problem solving process Questions on Cards
2. Organize Information
Recording the answers to the questions onto templates and formats Formats/templates on cards
3. Analyze Information
Asking convergent questions which is unique to each problem solving process Questions on cards
4. Conclusion
Arriving at a mutually agreed solution – process will indicate solution Use own judgment to filter and adapt the conclusion
Problem solved in such a way that we do not have any repeat occurrence
Outputs
PriorityWise Flowchart - Grab your cards !
State the situation
List issues & challenges
Determine priorities
Develop an action plan
Rules
Statement
Choose one area to focus on
Issues/Challenges/Problems
List stakeholders
List issues and challenges for all stakeholders
Prioritization
Select criteria for analysis – minimum three to a maximum of five
Evaluate all issues against each criterion and indicate HIGH first, then LOW and the rest MEDIUM.
Repeat procedure for all criteria - one by one
Assign Overall Priority based on Impact, Cause and Effect relationships and what you think are core/key issues.
Action Plan
Avoid overloading resources
Address core issues and the effects will take care of themselves.
identify interim and corrective actions
Sandbox !
Case Study
Template
Question Cards
Guide Your Team !
Socialize this training
in your company
See me for details at the break
Agenda !
LIG Business
8:00
Overview & Framework
Definitions & Case Study
8:20
PriorityWise
Sandbox
8:35 – 9:45
10:00
RiskWise
Sandbox
11:30
BMC
11:45
Brainstorm
Share ideas for practical application
RiskWise !
Quick Poll !
Who is a successful change management ninja at your company?
How good is your company about proactive risk avoidance [Scale 1-5]?
What works and what doesn’t?
What are some of your company’s common risk mitigation methods?
Does your team have proper training and unification to apply proactive risk mitigation processes?
RiskWise Process Flowchart – Grab your cards !
State the situation
Identify potential problems
Plan protection
Develop an action plan
Critical risk areas
Potential problems
Reasons
Action steps
Responsibilities
Avoiding actions
Contingent actions
Rules
Statement Look for one starting point and address one point at a
time
One action, decision or one plan
Potential Problems
Use either the intuitive or analytical way to identify all applicable risk areas
Do an analysis for each identified risk area
Phrase each Potential Problem as an issue
Identify high risk potential problems by indicating Probability & Seriousness
Protection
Identify comprehensive reasons from appropriate stakeholders’ view point
Find Avoiding Actions by addressing each high level reason individually
Find Contingent Actions by addressing each Potential Problem and its reasons collectively
Action Plan
Record practical and cost-effective actions
Get buy-in from all stakeholders for implementation of actions and incorporation into the original Plan/Decision
Three Communicative Techniques !
Explore and Search
Share and grow by listening and learning from different perspectives
Create individual meaning through expression & empathetic listening
Pose questions rather than supply answers
Suspend opinions
Divergent, Emerging proposition
Nonlinear process
Partner is an EQUAL to be UNDERSTOOD
Dialogue Discussion
Establish or Fix
Find a solution to a problem, investigate and examine
Present convincing detail in a predetermined meaning
Give answers and explanations according to a predetermined agenda or position
Aim is single agreement or conclusion
Convergent, Push-pull proposition
Linear process
Partner is an EQUAL to be CONVINCED
Defend or Argue
Win by persuading opponent
Contention by argument
Convictions already held
Judgmental, competitive and combative
Convergent, Win-lose proposition
Linear process
Partner is a RIVAL to be DEFEATED
Debate
Sandbox !
Case Study
Template
Question Cards
Program Review !
How will you apply these changes?
What is a pending problem to apply these new techniques?
How will you share this with your team?
What did you learn today?
How can you continue to think like a change management ninja?
ThinkingWise !
SolutionWise !
CauseWise !
More Goodies !
Ask me about American ITIL &
Google Hangouts…
Robin Borough President Omnikron
(818) 223-4115 [email protected] !
Keep the process alive with our free tools
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