Transforming Business With the Cloud

Point Perfect Technology Solutionswww.pptssolutions.com

CRM Solution Provider India

CRM stands for Customer Relationship Management

It is a model for managing existing and Future customer.

NetSuite CRM+ delivers powerful CRM including Sales Force Automation, Marketing Automation, customer service and etc.

Some of the benefits are

Clear visibility in sales and marketingElevates productivity with a360degree with the customer.Improves sales Performance

CRM

CRM

CRM FEATURES

Features

Sales Force Automation

SALES FORCE AUTOMATION (SFA)

Customer Management

Opportunity Management and competitor Tracking

Advanced Forecasting

Document Management.

FEATURES OF SFA:

CUSTOMER MANAGEMENT

NetSuite CRM+ eliminates redundant data entry and saves time.

Sales representatives now have key data at their fingertips

Give sales managers a 360-degree view of all the leads and opportunities in the pipeline.

Use competitor tracking functions to see which deals you've lost and which you've won

OPPORTUNITY MANAGEMENT AND

COMPETITOR TRACKING:

Sales Management Port let

Mood-Ring.

KPI- Key Performance Indicator

Quote and Order Management

ADVANCED FORECASTING

Manage and publish key document online in Netsuite CRM+

Access 24/7 at anywhere

Restrict access to documents as needed to provide better internal controls of key corporate.

DOCUMENT MANAGEMENT

Allowing you to better align campaign and programs with sales team

We can target, build, execute and measure the marketing campaign

Some of the features are:

E-mail Marketing Software

Campaign Management

Keyword or SEO Marketing

Web to lead forms

Lead Management

MARKETING AUTOMATION

Helps to improve the customer satisfaction, attract new customer and low service cost.

NetSuite's call center capabilities help you assign, track and escalate cases to serve customers more quickly and efficiently

Some features are

Case Management

Knowledge base

Customer Portal

Time Tracking

CUSTOMER SUPPORT MANAGEMENT

It is a one-stop-shop for the real time collaborative channel management

It delivers joint marketing campaigns, joint lead management, partner commissions and order processing.

Some feature are

Lead Management

Forecasting

Campaigns and promotional discounts

PARTNER RELATIONSHIP MANAGEMENT

ADVANTAGE

Provide better customer service

Increase customer revenues

Discover new customers

Cross sell/Up Sell products more effectively

Help sales staff close deals faster

Make call centers more efficient

Simplify marketing and sales processes

THANK YOU