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Welcome

Working

with Groups

- a brief

introduction to facilitation

Web Resources:

http://www.ctrtraining.co.uk/resources.php

Working with Groups - an introduction

to facilitation

opportunitynowhere

Working with Groups - getting the ‘basics’ right!

People acting together as a

group can accomplish

things that no individual acting alone could

bring about! Franklin D. Roosevelt

Stages of Group Development

• Forming

• Storming

• Norming

• Performing

(Tuckman, 1965)

Adjourning and Transforming

What is Facilitation?

Communication Influence

38% Tone of voice

7% Spoken Words

55% Body Language

/ Visual

Hierarchical - in this mode the facilitator directs the process and makes decisions

Co-operative - in this mode the direction of the process is shared between

the facilitator and the group members

Autonomous - in this mode the facilitator allows the group members

autonomy to direct the process themselves

3 Modes of Facilitation

(Heron, 1989)

GEx

Hierarchical Facilitation

Planning

Meaning

Confronting

Feeling

Structuring

Valuing

6 Dimensions of Facilitation

(Heron, 1989)

What is the role of a facilitator in relation to

Heron’s 6 Dimensions?GW

GEx

Co-operative Facilitation

What can Facilitation help groups to achieve?

• share information and ideas• develop knowledge, skills and thinking• make links• review progress• plan strategies• take risks and experiment• be creative• talk about successes and challenges

GW

Lunch

Time

Listening & Questioning – the

key facilitation skills

When people who are not used to

speaking are heard by people who are not used to listening, then

real change occurs

Tell me about it…

GEx

Questions, questions & even more

questions!

SIX HONEST SERVING MEN

I keep six honest serving men(They taught me all I knew);

Their names are What and Why and WhenAnd How and Where and Who.I send them over land and sea,

I send them east and west;But after they have worked for me,

I give them all a rest.

I let them rest from nine till five,For I am busy then,

As well as breakfast, lunch and tea,For they are hungry men.

But different folks have different views;I know a person small -

She keeps ten million serving men,Who get no rest at all!

She sends them abroad on her own affairs,From the second she opens her eyes -One million Hows, two million Wheres,

And seven million Whys!

Rudyard Kipling - The Elephant’s Story

What?

Why?

When?

How?

Where?

Who?

GEx

Facilitation Questions

• Can we stop for a moment and check how we are doing?

• How do you feel about what is going on?• How helpful was that comment?• Perhaps it would be more helpful to turn

that comment into a question?• What questions does that raise?• Which question was most helpful, and

why?• Why has everyone ignored … statement?

Facilitation Questions• Will you tell us more about?• Everyone seems a little tired – shall we

take a break for a few moments?• Is that helpful? In what way?• Perhaps we should check our ground

rules?• What are we trying to do here?• How can we help / move on?• How can we make this set more effective?• What does that mean?

Handling Questions & Fielding

Challenges

Acknowledge

Clarify

Answer

Check

When things go off track!

Summarise

GEx

Autonomous Facilitation

Final Thoughts

…what have we learned

today?

…what am Igoing to

do differently

after today?

That which we persist in doing

becomes easier…

…not that the nature of the task has changed, but our ability to do has increased.

Ralph Waldo Emerson

for it!

Thank You

Diolch

Web Resources:

http://www.ctrtraining.co.uk/resources.php

Working with Groups - an introduction

to facilitation