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CROSS CULTURAL

COMMUNICATION 

 PRESENTED BY :JYOTSANA,ANKITA &

SAKSHIKA

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WHAT IS CULTURE ?

The way of life (values, and beliefs and behaviors)of a people passed down from one generation to

the next through learning.

WHAT IS COMMUNICATION ?

It is a process of making sense out of the world

and sharing that sense with others by creating

meaningful use by verbal and non-verbal

messages.

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What is cross cultural

communication?

Cross-Cultural Communication is the

ability to recognize cultural differences andsimilarities when dealing with someone

from another culture and ability to

recognize features of own behavior whichare affected by culture.

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Barriers in cross-cultural

communication • Body language

•Etiquette

• Establishing trust

• Religious beliefs

• Social habits

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Strategies for cross cultural

communication Provide a safe environment :

• Be aware of situation and settings thatare uncomfortable.

• Informal setting usually allow moreopen communication.

• Private settings generally contribute tofeeling of safety.

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Focus on understanding :

 

•Ask open ended questions.

•Be nonjudgmental.

•Do not express disagreement or conflicting

 perceptions immediately.

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 Explore the possibility that what is

 presented may not be the main

issue :

•Listen to others and give them time to telltheir story in their own way and words.•Trust must develop before others share

their vulnerability.•Trust is earned so it develops over time.•Root or underlying issues may not surface

for weeks, months, or years.

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 Acknowledge differences and 

different experiences:

•Avoid saying “I know how you feel" as it is

always untrue.•Ignorance or lack of experience can be seen

as an opening instead of a roadblock.

•Victims of discrimination do not believe thatmembers of the majority culture understand

discrimination.

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Treat all people with dignity and 

respect regardless of diversity issues:

•Keep an open mind

•Keep it simple•Speak to the person in a polite manner •Avoid making judgments and assumptions

•Avoid ethnic, racial and gender jokes

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 Be aware of differences in nonverbal 

communication patterns:

•Eye contact

•Space•Touching•Tone of voice

•Facial expressions

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 Respect all people as adults who have

the right to make decisions freely:

•Avoid dictating and giving orders.

•Avoid giving commands.•Avoid using slang terms.•Some words are considered “privileged” and

only members of that group can respectfullyuse them.

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 Above all, keep a sense of humor!

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THANK YOU