cross cultural communication
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© Prentice Hall, 2008 Business Communication Today, 9eChapter
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I wanted to welcome you ASAP to our little family here in the states. It’s high time we shook hands in person and not just across
the sea. I am pleased as punch about getting
to know you all and I for one will do my level
best to sell you on America.
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Diversity Individual characteristics Individual experiences
Intercultural communication Cultural backgrounds Cultural differences
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Language, nonverbal signals, perception patterns, values and beliefs Communicating with employees
Motivating employees
Promoting harmony and cooperation
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Understanding the concept of cultureOvercoming ethnocentrism and
stereotypingRecognizing variations in a diverse
world.Adapting to U.S. business culture
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Shared system Beliefs Symbols Attitudes Values Expectations Norms
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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AutomaticCoherentComplete
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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EthnocentrismXenophobiaStereotyping
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Avoiding assumptionsAvoiding judgmentsAcknowledging distinctions
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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ContextualLegal and
ethicalSocialNonverbal
AgeGenderReligionAbility
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Greetings and touchingPersonal spaceFacial expressionsEye contactPostureFormality
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Facilitate communicationPromote business relationships
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Degree of formalityLevel of directnessWriting or speaking
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Use simple, clear language Be concise (brief) Use transitional elements Address correspondence properly Cite numbers/dates carefully Avoid slang, idioms, and jargon Avoid humor or popular culture
references
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Speak slowly and clearlyRephrase as neededSeek feedbackDon’t patronizeDouble check for agreement
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Learn vocal patternsShow respectAsk questions
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Human beings Interpretation Cultural context Non-verbal cues
Software Translation Words and phrases Gist of the message
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Speaking and listening Conference calls Face-to-face conversations
Reading and writing Intranet sites Email and instant messaging
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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Howdy comrades! Shouldn’t surprise anyone that we took a beating this year, given the insane pricing moves our knucklehead competitors have been making. I mean how those clowns can keep turning a profit is beyond me, what with steel costs still going through the roof and labour costs heating up – even in countries where everybody goes to find cheap labour – and hazardous waste disposal regs adding to operating costs too.
© Prentice Hall, 2008 Business Communication Today, 9eChapter
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