crossborder userguide - taiwantradeinner packaging must be able to contain leaks wrap items...

CROSSBORDER_USERGUIDE

You will learn:

• How to become a Cross-border Seller on Tiki.vn

• How to create new SKUs on Tiki.vn

• How to manage order on Tiki.vn

HOW TO SELL WITH TIKI?

CROSS BORDER PROCESS

SIGN UPFollow Tiki’s guideline

and paperwork requirement to

complete the sign up

SELLList your products on

Tiki platform and sell to Vietnamese customers

SHIPShip your orders to the

third-party logistics providers and they will

take care of the rest

GET PAIDRelax. Enjoy. Get paid

HOW TO BECOME A CROSS-BORDER SELLER ON TIKI.VN

Provide required documents via Email

Sign Contract & activate Seller Center account

Register with Tiki

Sign Contract

List Product

Follow the guidance to upload product

Sign up Payment Provider account (Pyoneer)

Payment provider Sign Up

Finish


1 Register with Tiki

2 Sign Contract

Business License at your country

Authorized distributors/Retailers/Buying contracts with

manufacturers or trademark

Company Profile

[email protected]

Seller

Send Contract, Policy, Seller Center Account via Email

Sign Contract and send to Tiki

No 52, Ut Tich Street, 4Ward, Tan Binh District,HCMC, Vietnam

Send back contract and activate Seller Center Account


Tiki Preferred Categories Items Tiki Prefers

Beauty - Personal Care Cosmetics, supplemental & vitamin, medical equipment

Home LivingAppliances, furniture, lighting, kitchen equipment, gardening equipment, washroom & bathroom equipment, sport equipment, pet care

Phone & Tablets Phone, tablets, computer, telecommunication devices

Consumer Electronics Electronics accessories

Toys & Gifts Toys & Gifts

Mom & Baby Stroller, Milk bottle, baby care items, children toys, baby clothes

Camera Camera and camera Accessories

TV, Audio, Home theatre Audio and visual devices

Food Package foods, beverage

Fashion Apparels, shoes, bags, purses, wallets, leather goods and leather-like goods

Other products categories can be considered on a case-by-case basis.

3 List Product

Seller choose

Content Template

Sellers fill in

Content TemplateTiki support to

upload to website

Seller send

template via email

Please contact [email protected] any support

4 Payment Provider Sign Up

Sign up in Payoneer Website Input Payoneer ID to Tiki Seller Center


mailto:[email protected]

SKU LISTING

SKU Listing

Seller choose

Content Template

Sellers fill in

Content TemplateTiki support to

upload to website

Seller send

template via email

Please contact [email protected] any support

Related documents:• Content templates by Categories• Content & Image Standards• Suggested Prohibited Items• Tiki Crossborder Pricing Model


https://drive.google.com/open?id=1XnJ3xpiQstl3leCvxQ06O40vnSJAs1Wn

https://drive.google.com/file/d/1CP2WzZ0xNNZBorbli3LkYDRppdLM2mst/view?usp=sharing

https://drive.google.com/open?id=12qU3grk0bK04J0fxD6bAwXXbMdJ2PMz3

https://drive.google.com/file/d/1SwfG917Rq-hK8uw8LEyb_5VJ2A3SmB5V/view?usp=sharing

SKU Listing – How to fill in Content Template

Free Gift Product Yes/NoDefault is No. Yes only when the product is not for

sale but is extra gift (0 VND)

Category

Category ID 1,

category ID 2,

category ID 3,...

Input all categories from detailest to the most

general, which product belongs, separating by ","

Example: Sunhouse SHB11 Kettle belong to Home

Appliances - 1882 -> Kitchen Appliances - 1884 ->

Kettle 1931

Therefore, the listed categories are:

1882,1884,1931

Check sheet “Note” if you are confused

Detailed Informationhttps://www.apple.com/iphone-x/

Product Description Example1

What is required information?2

Must fill

Covered in red

Confuse what to fill -> Read sheet ‘Note’

Still confuse -> contact [email protected]

Either dropdown or fill Help Note

Other Attributes3

Additional attributes to fill

Covered in blue

The more information seller provide the better customer

will understand about the product

Additional Attributes

warranty_lifetime hinh_thuc_bao_hanh warranty_and_service

Warranty Period Types Of Warranty Warranty Description

https://www.apple.com/iphone-x/


SKU Listing – Calculate price of listing SKU

Step 1: Choose Tiki Crossborder Pricing Model -> “Pricing Model” Sheet

Step 2: Input information (SKU ID, Product Name, Category, Weight, Length, Height, Width, COGS, %Margin Profit)

After fulfill enough information, listing price will be calculated automatically. This will be used as price of listing product on Tiki.vn

This will be listing price of product

Input information here

SKU Listing – How to calculate revenue and profit?

Step 1: Choose Tiki Crossborder -> “Cost Breakdown” sheet

Step 2: Input Listing Price (Use Pricing Model to calculate and decide product’s listing price)

Take home & %Margin Profit will be calculated automatically

Input information

here

Revenue and Profit will be calculated here

HOW TO PROCESS AN ORDER

Platform

First-mile Partner Last-mile PartnerIntl. Merchant Customer3PLs

Payment Processing

Agent

Receive OrdersRelay Orders

Collect Payments on behalf of Seller

Pay 3P Vendors on behalf of Seller

Disburse Payments to Seller’s payment bank

03 working days 01 working day


Order Process Overview1a

CONFIRMATIONTiki will notice Seller about new Ordersvia Email. Seller need to confirm Orderin Seller Center within 4 working hoursfrom the notice

PACKSeller pack the Order according to Tiki’sguideline.Packages must include Tracking Infoprinted from UCF Website

SHIPAfter packing, First-mile Partner willcome to seller warehouse to pick up.Seller transfer the Order to First-milePartner within 48 hours from thenotice. If the deadline is not met, theOrder will get canceled.

Order Process Detail


1b

Confirm Order on Seller Center

Create order on UCF Website & get the tracking

info

HOW TO PROCESS AN ORDER – Confirm Order

2a

Go to sellercenter.tiki.vn -> sign up

Step 1Step 2

Choose Order -> Crossborder

Confirm Order

Sign Up Confirm OrderCreate order on

UCF Website

Print invoice from UCF website

Print order invoice from Tiki Seller

Center

Confirm Order2a

Choose Order with status “Wait to print” & sub-status “Awaiting to confirm”

Choose the status -> Click “Confirm” Choose “Confirm” if you are ready to ship the product Choose “Reject” if you are not ready to ship the product

Step 3 Step 4

Reject

Confirm

Reject


Confirm Order2a

6

After click “Confirm”, seller need to:

Choose seller’s warehouse in TWN (Crossborder Taiwan)

Go to UCF’s website to create order and input tracking info

-> Click “Confirm”

Follow the guidance, createorder at UCF’s website andget the tracking info

After confirm, order status become “seller confirmed”

Seller follow shipping status updating from 1st-mile partner (UCF)

Step 5 Step 6

Crossborder Taiwan

Shipping status willbe updated here

After confirm order, please follow guidance to print order receipt and stamp it outside the package


Action Required

Confirm Order2a


Print Receipt>>

To see details of order, click “Details”

Too see delivery status, click “Details” beside the tracking info status

1 Enter UCFuShip Platformhttps://www.ucfuship.com/

2 Create AccountFill Business Info

www.ucfuship.com

3 Create OrderFill Product Details

- Easy And Free To Handle Your Own Business Products In UCFuShip Platform -

4 UCF Verify

5 Verified – Print above Commercial Invoice/Packing List of order and stamp it outside the package

Create order on UCF Website2b

HOW TO PROCESS AN ORDER – Create order on UCF Website

https://www.ucfuship.com/

a Enter UCFuShip Platformhttps://www.ucfuship.com/

b Create Business Account

• Click “註冊”to Sign Up new account or “會員登錄”to Log in your current account.

Create Business Account


https://www.ucfuship.com/


b1 Sign Up

• Please choose Business Account type• Input your email and password to create UFCuShip account for your own

business.• This account can use to handle your worldwide product shipment status.

Member Info

Contact Info

• Please kindly confirm your account information in UCFuShip to be a member of UCFuShip.



Loginb2

• Log in your Business Account by Email After Log in, Home interface will show “填寫委託單”- Fill Your Order with some tabs below:

建立委託單 - Create Order Excel 進入 – Upload Excel File 委託單列表 - Order List 進度查詢 - Check Status


2.

• Click “Create Order” you need to Agree with Shipping Contract Condition first.

Create Order

c Create Order


Create Order

Fill Shipping Infoc1

Business Tax Code


Create Order

Fill Product Infoc2

• Volume formula: Length x Width x Height/6000• Volume > Actual weight: count on Volume


Other Info

Create Order

c3


Create Order

Create Order

• This is last step in Create Order• Please check again all your Order

information in Step 4 and select Sent to Verify button. UCFuShip will take responsibility for the next step

c4


Upload Excel File

Create Order

c5

• When you have multiple orders, you can use [Upload Excel] for batch upload at the same time.

• File size: <10M


d UCFShip Verified & Print

• Product ready to pickup when sellersprint Commercial Invoice/Packing List,save in plastic bag and paste on product packaging.

• Click Order List in “Fill Your Order”button in Home to follow your business product shipping status.

• Please note the CWB No and paste it into order when you confirm

Verify

Please check tutorial video herefor more details.


Input this code to Order

Print above Commercial Invoice/Packing List of order and stamp it outside the package

https://www.youtube.com/watch?time_continue=12&v=QLOEck_Vkjc

Print Order Code2c

HOW TO PROCESS AN ORDER – Print Order Code

Print Receipt>>

After confirm order, click “Print Receipt”

NextClose

PrintBackPrint Receipt and input inside the Package

3 Packing


IMPORTANT: Seller must print:

Order Invoice from Tiki Seller Center and input inside the package;

Commercial Invoice/Packing List of Order from UCF website and stamp it outside the package;

Packing: Products must follow the UCF’s packing standards;

Suggested packing solution:

Position bottles that contain liquid upright. Use aninner seal and perforated breakaway cap. Theinner packaging must be able to contain leaks

Wrap items individually with cushioning materialand center them in boxed away from other itemsand away from the sides, corners, top, andbottom of the box

Chipboard boxes, such as gift or shoe boxes, mustbe packed into a corrugated outer box

Place items that might be damaged by normalhandling in a protective outer box

Place goods that might be affected by dirt, water or wetconditions inside a plastic bag

Use fillers like crumpled newspaper, loosefill peanuts,air-cellular cushioning material to fill avoid spaces andprevent movement of goods

4 Shipping


First-mile Partner Last-mile PartnerIntl. Merchant Customer3PLs

48 hours 3 working days

After packing, First-mile Partner (UCF) will come to seller warehouse to pick up. Seller must transfer orders within 48

hours. (In some special cases, if seller warehouse is located far from the city, seller need to bring orders to UCF

warehouse).

First-mile partner is responsible for customer clearance then deliver to Tiki’s warehouse. When Tiki receive package,

order status changes to “Ready to Ship”.

Tiki on behalf of UFC to be the Last-mile Partner to deliver orders to end-users. After delivering, order status change to

“Delivered”.

Some areas UCF do not provide pickup service. Please kindly contact Hotline 02-2794-4666 #259 for details:

• 臺北市士林區北投區南港區文山區

•基隆市仁愛區信義區中正區中山區安樂區暖暖區七堵區

•新北市汐止區深坑區新店區中和區三峽區樹林區鶯歌區泰山區五股區八里區淡水區

•

•新竹縣關西鎮芎林鄉寶山鄉竹東鎮

•苗栗縣竹南鎮頭份市

•臺南市關廟區官田區麻豆區佳里區西港區七股區將軍區學甲區新營區六甲區山上區

•高雄市梓官區彌陀區湖內區林園區鳥松區茄萣區


4 Shipping

• 新北市萬里區金山區石碇區瑞芳區平溪區雙溪區貢寮區坪林區烏來區三芝區石門區

• 宜蘭縣全區

• 新竹縣五峰鄉、橫山鄉、尖石鄉、北埔鄉、峨眉鄉

• 桃園市復興區

• 苗栗縣三灣鄉南庄鄉獅潭鄉後龍鎮通霄鎮苑裡鎮苗栗市造橋鄉頭屋鄉公館鄉大湖鄉泰安鄉銅鑼鄉三義鄉西湖鄉卓蘭鎮

• 台中市石岡區東勢區和平區新社區• 金門縣連江縣南海諸島全區

• 彰化縣芬園鄉溪州鄉竹塘鄉二林鎮大城鄉芳苑鄉二水鄉

• 南投縣中寮鄉草屯鎮國姓鄉埔里鎮仁愛鄉名間鄉集集鎮水里鄉魚池鄉信義鄉竹山鎮鹿谷鄉

• 嘉義市嘉義縣雲林縣全區• 台南市左鎮區玉井區楠西區南化區龍崎區

北門區後壁區白河區東山區下營區柳營區鹽水區大內區

• 高雄市旗津區阿蓮區田寮區大樹區旗山區美濃區六龜區內門區杉林區甲仙區桃源區那瑪夏區茂林區

• 澎湖縣屏東縣台東縣花蓮縣全區

Some areas UCF do not provide pickup service. Please kindly contact Hotline 02-2794-4666 #259 for details:

4 Shipping

UCF Warehouse

Warehouse

Click here for more details

o Taipei Sales Office Add: 台北市內湖區舊宗路二段105號1樓

o Zhongli, TaoyuanAdd: 桃園縣蘆竹鄉南崁路二段142巷7之1號

o HsinchuAdd: 新竹縣竹北市勝利八街二段63號

o TaiChung, ChanghuaAdd: 台中市西屯區黎明路二段773號

o TainanAdd: 台南市北區海安路三段857號1樓

o KaohsiungAdd: 高雄市前鎮區擴建路1-17號1樓

• Easily connect with UCFuShip’s warehouses in anywhere in Taiwan

http://www.ucf.com.tw/branches/

5 Manage Orders on Seller Center

All-in-One platform to manage your business on Tiki that gives you a comprehensive view on every aspect from order fulfillment to customer support.

Seller will be given an account on Tiki’s Seller Center to:1. Create and update Content Materials2. Manage and update Inventory3. Manage Listing Price4. Manage Campaigns5. Manage Orders and Returns6. View Sales Analytics7. Request Support by Tiki


RETURN MANAGEMENT (RMA)

Return

NOTICEDCustomer noticed Tiki of the Goods they want to return/exchange

INSPECTTiki will coordinate an inspection andprovide the conclusion of the Goodsand the next course of actions

RETURNTiki will coordinate the return of Goods to Seller when Tiki deems fit

RMA

1. RETURN REASONS

Fail DeliveryTiki’s MistakeUCF’s Mistake

Product Quality (Damaged/Defective/Used) Missing parts/items

Not as advertised (Incorrect Content/Image) Counterfeit

Wrong Item Fail Delivery

RMA

2. RETURN RESPONSIBILITY

Activities Responsible Party Committed Terms

Open a case for “Return/Exchange of Goods” and

create a ticket

Tiki Immediately after Tiki determined that Customer’s

complaint is within the return/exchange policy

Pick up the Goods from the Customers Tiki or its

subcontractor

One (1) working day from the completion of the previous

step

Deliver the Goods to Tiki’s warehouse Tiki or its

subcontractor

Two (2) working days from the completion of the previous

step

Inspect the Goods, determine the cause of return,

and notify Seller

Tiki Two (2) working days from the completion of the previous

step

Fill a complaint against Tiki’s decision Seller Two (02) working days as from the date Tiki updates the

conclusion on the system of Sales Center of Seller.

After 2 working days, if Seller has no complaint, it is

deemed that the conclusion is agreed by the Parties.

Return of Goods to Seller Seller Upon negotiation

RMA

Failed Delivery Tiki’s MistakeUCF’s Mistake

3. RETURN FEE PAYBACK

Pay back commission fee Pay back commission fee & last-mile fee

Pay back commission fee

PAYMENT

PAYMENT SOLUTION

Intl. Merchant

Customer 2. Payments to Partnerson behalf of Seller

Payment Processing

Agent

1. Fees, Penalties and Other Payables to Tiki

3. Payment Banks of Seller

TIKI COMMISSION FEE

1. Tiki commission fee

Cate 1 Cate 2 Commission fee (included VAT)

Electronics Camera/Mobile & Tablet/TV-Audio/Computers & Laptop/Video & Gaming& Wearables 4%

Non Electronics Fashion/FMCG/Home Living/Home Appliances/Motors/Stationery/Gifts 8%

2. Tiki payment fee

Payment fee/item sold 2% Per listing price

3. Vietnam last mile fee

Note: All fees include VAT

Last mile fee 2% Per listing price

(on behalf of UCF at Vietnam last mile delivery fee)

PAYMENT CYCLE

There are 2 payment cycles in a month

1. 1st day – 15th day

2. 16th day – last day

Tiki will provide an Account Statement one day after the closing of each payment cycle

Tiki will transfer the money within 14 days after the Issuance Date

Tiki will issue an Invoice 5 days after the Deposit

CONTACT

Hotline +84 122 694 1424

Email [email protected]

Website http://tiki.vn

THANK YOU

crossborder userguide - taiwantradeinner packaging must be able to contain leaks wrap items...

Documents