crossing improvement borders with strength based lean
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Crossing Improvement Borders with Strength based Lean
European AI Network MeetingHasselt, Belgium
Theo van den Eijnden
20 May 2016
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My story with AI and Lean Six Sigma2007 First encounter with Appreciative Inquiry
2008 Masterclass David Cooperrider
2008 Green Belt Lean Six Sigma
2009 Introducing The AI Experience Day
2011 Meeting David Shaked
2012 World AI conference Ghent workshop David Shaked and David Hansen
2013 Strength based Kaizen Blitz
2014 -2015-2016 Working together with David Shaked
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Question…
‘How many people in quality and efficiency driven organisationsare actually truly engaged with Lean Six Sigma efforts when youlook beyond the green/black/master black belts, kaizen facilitators,the deployment champions and the business leadership?’
Intervention Focus Identified problem Affirmative topics
Participation Selective inclusion of people Whole system
Action Research Diagnosis of the problem Discovery of positive core
Causes and consequences Organization at its best
Quantitative analysis Narrative analysis
Profile of need Map of positive core
Conducted by outsiders Conducted by members
Dissemination Feedback to decision makers Widespread and creativesharing of best practices
Creative Potential Brainstormed list of alternatives Dreams of a better world and theorganization’s contribution
Result Best solution to resolve the Design to realize dreams andproblem human aspirations
Capacity gained Capacity to implement and Capacity for ongoing positivemeasure the plan change
The Power of Appreciative Inquiry, Second Edition
Deficit based Change Strength based Change
From deficit based change to strength based change
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Wastes*Transportation*Inventory*Motions (unnecessary)*Waiting*Over-production*Over-processing*Defects
*What problems do we have at...?
*What is inefficient here?
*Where is the waste?
*How can we avoid problem X?
*What do we have to cut?
*What is redundant?
*What is not working well?
*Who is not doing their job?
Lean Six Sigma is about deficit based change
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“Results from the Heart”Book by Kiyoshi Suzaki
The 8th waste
“The worst kind of waste is the waste of underutilising our talents”
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Influences on Lean
Deficit focussed Strength based focussed
LEAN SIX SIGMA
KATA
KAIKAKU
KAIZEN
LEAN THINKING
A3 THINKING
APPRECIATIVEINQUIRY
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Influence of AI
The generative power ofStrength based focus
LEAN SIX SIGMA
KATA
KAIKAKU
KAIZEN
LEAN THINKING
A3 THINKING
APPRECIATIVEINQUIRY
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Strength based Lean Six Sigma
Identify what goes well(past and present)What if the problem isn’t there
Inquire into what and who isContributing to success
Dream
Change
Evaluate
Continuous
learning
and
improving
Strength based Lean Six Sigma
How to get there..
and beyond…
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Generations of Lean Six SigmaAccording to David Shaked
First generation Lean Six Sigma
Identify and eliminate waste, defects and bottlenecks to delivermore value to the customers efficiently and consistently
Classic Lean Six Sigma
Second generation of Lean Six Sigma
Reframe the first generation by focusing on what is wanted: identifying where value, perfection and flow already exist and using them to deliver more value and efficiency
Generations of Lean Six SigmaAccording to David Shaked
Strength based Lean Six Sigma
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Third generation of Lean Six Sigma
In addition to the ideas from the second generation, this generation fully integrates the full spectrum of existing personal strengths, passions, values, purposes, personal ‘flow’ (as defined by Positive Psychology) and emotional intelligence
Generations of Lean Six SigmaAccording to David Shaked
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Dream a bit about the third generation…
How does continuous improvement looklike?What possibilities do you see?
What (small) steps do you think of to make our way into the third generation?
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Kaizen Blitz
A story….
Thank you for your dreams!
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