crossing the chasm to valuable, engaging virtual facilitation

© 2012 NetSpeed Learning Solutions. All rights reserved. 1

Crossing the Chasmto Valuable, Engaging

Virtual Facilitation

Session M221


Learning Objectives

• Adopt the tools and tricks of creating an engaging virtual experience

• Apply what you learn to a program you are working on

• Deliver to your participants valuable, engaging virtual learning


About Cynthia Clay

• Founder and CEO• 25+ years of experience• Began delivering web conference

training in 2004• Author of Great Webinars• Lead the Virtual Facilitator Trainer

Certification™ course


Purpose

What is your primary purpose for attending this session today?


Experience

How many webinars have you delivered?10+ webinars4 – 9 webinars1 – 3 webinarsI’ve never delivered a webinar


What Can Go Wrong?


Talking head presenterMonotone voiceReading slidesLittle interactionNo peer-to-peer chatting

What Can Go Wrong?


Q&A at the endBullet-point presentationsNo slide graphicsFeeling “alone” on the eventTechnical difficulties

What Can Go Wrong?


Adult Learning Principles

Malcolm Knowles(1913 – 1997)

Name one adult learning principle.


• Adults need to be involved in the planning and evaluation of their learning.

• Experience (mistakes included) provides the basis for learning activities.

• Adults want to learn subjects that have immediate relevance to their work or personal lives.

• Adult learning is problem-centered notcontent-oriented.

Adult Learning Principles


Transforming the VirtualClassroom


The more you feel like a lecturer, the less effective you will be in the virtual classroom.

New Mindset


Rule of Thumb

Engage participants every 3 minutes with a poll, chat, or request for feedback.


It’s a Visual Medium

Make your slides compelling.


Application

Identify a virtual program that you would like to improve using these techniques.


Case Example

By the end of this web workshop, you will be able to:

• Describe the benefits of delegating toyourself, the employee and the team

• Delegate appropriate tasks to theright people


Your Tool Kit

ChatPollingStreaming VideoAnnotation ToolsEmoticons/Status IconsVideoHost/Producer


Chat

Uses Benefits

Ask questions of participants Engage attention

Encourage problem solving Activate their thinking

Build peer-to-peer dialogue Increase collaboration

Invite questions and observations Build commitment to the learning community


Open Chat


Multiple Chats


Pairs Chat


Polling

Uses Benefits

Quiz participants to check learning Verify learning effectiveness

Quickly get learner feedback Engage participants easily

Share opinions and experiences Increase peer-to-peer learning

Check assumptions about your audience

Tailor your presentation

Set up a lecture or discussion Engage their thinking functions


Build Awareness


Express Opinions


Test Learning


Application

How can you use chat and polling to develop learning experiences in your program?


Case Example





Streaming Video

Uses Benefits

Stream video of the presenter and host

Create interest

Capture attention of visual learners

Build rapport

Decrease multi-tasking

Strengthen learner – facilitator contract


Facilitator On Camera


Annotation Tools

Uses Benefits

Learners “point” at content on a slide Get fast feedback

Participants may label diagrams Test knowledge retained

Facilitator can conduct rapid polls Move quickly through content while engaging learners

Host or facilitator can type learner responses

Facilitate discussion and record key points

Use pointer and highlighter on slide Direct learner attention


Whiteboard


Point to Problems


Emoticons/Status Icons

Uses Benefits

Check in with participants Quickly see agreement/disagreement

Replace eye contact Confirm assumptions

Check the pulse of the class See who’s ready to move forward

Ask for volunteers Keep everyone on track


Status Icons


Application

How can you use annotation tools, emoticons (status icons), and whiteboards to increase interactivity in your program?


Case Example





Video

Uses Benefits

Show short (< 2minutes) video Change the energy

Demonstrate skills or behaviors

Introduce a problem to solve


Video


Short Videos


Host/Producer

Uses Benefits

Use the Host as your delivery partner Energize the workshop

Handle technology issues Don’t slow down your delivery

Answer logistical questions Provide personal support to learners

Present role play and case examples. Create interest


Role Play on Camera


Host on Camera


Get Learner Feedback


Application

How can you use short video to create interest in your program? How might partnering with your host/producer improve your delivery?


Case Example





Technology Snafus


Technology Snafus

• Always schedule a dry run• Arrive 30 minutes prior to your

webinar• Use a host/producer to handle

technical issues• Practice breakout rooms with real people• Have a contingency plan (no Internet, no VoIP,

slides won’t advance, etc.)


The Zen of Delivery

Begin with a centered, calm mind


Action Planning

• One thing I can do….• One thing my team can do….• One thing my organization can do….


Five Best Practices

What five best practices will you take away from this session?


Follow On Webinar

• Tuesday, May 22 at 4:00 Eastern/1:00 Pacific• Experience an engaging, interactive session• Sign up two ways:

Give us your biz card and write “webinar registration” on it.

Sign up on the registration form as you leave.

• Webinar link will be emailed next week.


ASTD Bookstore

Books are available at the ASTD Bookstore and the Pfeiffer Booth (#915).

Visit NetSpeed Learningat Booth #825.

Books signed during EXPO hours.

Thank You!

crossing the chasm to valuable, engaging virtual facilitation

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