Crossref Support

Working with Sponsoring Affiliates!

• Crossref works with around 25 Sponsoring Affiliates based all around the world representing over 2,000 publishers

• ABEC is the Sponsoring Affiliate we work with in Brazil, almost 400 publishers!

• We also have Sponsoring Publishers, Service Providers

Working with Sponsors!

• These organisations help Crossref manage the growing number of members in terms of:

•  Local language support •  Technical support • Billing and payments

• It gives Crossref one point of contact and helps feed back local knowledge to us

Working with Sponsors!

• Crossref wants to do more with Sponsoring Affiliates:

•  Local LIVE events (hi!) • Webinars • Better language support (new website coming

soon) • We’d love your ideas!

Where to find help!

•  Help documentation: http://support.crossref.org

•  CrossRef technical support: email support@crossref.org

•  Webinars: http://www.crossref.org/01company/webinars.html

•  Other questions: member@crossref.org

New Support center!

support.crossref.org

• comprehensive technical documentation • create and review support tickets

Where to find help!

https://support.crossref.org/hc/en-us/requests/new

Product Support!

• help members register and maintain their metadata records

• help everyone else discover and use metadata records

• 1/3 of all support tickets are related to metadata quality concerns

Staying up-to-date!

Twitter: @crossref and @crossrefsupport

Blog: blog.crossref.org CrossRef Labs: labs.crossref.org - new and

experimental tools and initiatives

Thank you!