crowdflower nda crowds - secure, exceptional tasking at a massive scale
TRANSCRIPT
‹#› Proprietary & Confidential
NDA Crowds WebinarSecure, exceptional tasking at scale
December 2015
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Before we get started
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A few housekeeping items:
• Webinar slides, recording, and Q&A will be emailed to all registrants
• You can enter questions in chat on webinar panel• Or ask your questions on twitter
- @CrowdFlower or @iMeritDigital- Use #RichData
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Meet the speakers
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Brian ReaveyDirector of Contributor OperationsCrowdFlower [email protected]
Anupam BiswasHead of Operations and DeliveryiMerit [email protected]
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What will be covered today
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• Machine learning platform• Partners + contributor
ecosystem• Quality control checks &
mechanisms • Social Impact
Insights Why CrowdFlower?
Example Use Cases
• NDA Crowds and their features• World-wide contributor
network• Data enrichment capabilities
• Support ticket classification• Data transcription
• I.T. and physical security• Signed agreements protecting
PII• Building dedicated, high-quality
teams
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Brian Reavey
• CrowdFlower Platform Overview• How NDA Crowds work• Use case: Support ticket classification• Use case: Data transcription• Getting started
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About us and what we do
Return relevant results on the first search
Get real opinions other solutions miss
Protect your brand
Enhance your business data at massive scale
Turn big data into rich data
Transform images, pdfs, or short audio into text
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Client
Scale Skill
50+Worldwide Partners
Language Geography
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About our NDA Crowds
Contributors work in secure facilities Specifically signed agreements protecting PII Available to all paying platform customers
+ + +
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Use case: Support ticket classification
Background: Large ride-sharing service uses CrowdFlower to classify its support tickets for global operations
Scope of work: Prioritize the most important / urgent support tickets quickly
Requirements: Speed, privacy, and security are very important. Tight SLAs
Result: 40,000 support tickets classified in a single weekend
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Use case: PII document transcription
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Customers use CrowdFlower to transcribe documents containing PII to get valuable information into their
database
Insurance documents Driver licensesResumes Medical records
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Anupam Biswas
• iMerit overview• Security & confidentiality at iMerit• Meet our workers
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Human-empowered computing company specifically created to deliver data services
and effect social and economic change
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Platform Overview
Project Pool market-aligned skills training
iMPP
Skilled Resource
Pool
Skilling Platform
Resource Managemen
tResource
Pool
Project Delivery Platform
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How we work with CrowdFlower
A relationship built on years of teamwork
Meet frequently to discuss projects (and occasionally, to dance)
Fully integrated with CrowdFlower platform Dedicated teams available 24/7/365 Serving the needs of CrowdFlower clients using the NDA
option
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Security and Quality at iMerit
Global Commitment to Quality and Data Security
Curated crowd Global quality assurance team Information security following ISO 27001 Quality standards following ISO 9001 Ongoing enforcement of high quality and data security
I.T. & Physical Security
All access (physical and digital) highly restricted 24/7 monitoring and manned entry points Biometric access to project areas Secure, on-premises servers
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Security and Quality at iMerit
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Building dedicated, high-quality teams
Team members are hand-picked Ongoing training to ensure expertise & engagement Very low attrition and high retention of skills. Our employees
love us! An office culture dedicated to high-quality work
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Meet Barnali
Few employment opportunities Chose to continue her education &
work Quickly moved up the ranks at iMerit Inspires girls from her village Now, supports both herself & her
parents Continues to dream big!
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Q&A
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What’s next?
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• Look out for a follow up email with a copy of these slides, a recording of the webinar, Q&A recap, and other fun stuff
• View and share this presentation on Slideshare- Follow us for more such events
