The facilities management and business services company

Building a successful and sustainable business involves a multitude of components being pieced together… a bit like a jigsaw puzzle really.

ALLOWINGYOU TO DOWHAT YOUDO BESTIs your business about performing tasks that help gain new customers and provide more services to existing customers?

Or is your business about performing time consuming back of house functions that are legislatively heavy and full of health and safety compliancy?

Running a successful business requires different knowledge and skillsets. If the component parts of your business don’t quite fit together, then the cracks of that misalignment start to show, not just to you and your staff but also your customers!

Recruiting to fill a particular skills gap can compensate for this but can be both expensive and time-consuming.

Crown Support fills the missing parts of your business jigsaw, providing you with a completed business picture that’s available all year round with that added personal touch.

We provide a comprehensive range of solutions to help supplement your team. We can help you for a few hours, weeks, months or more…

THE PIECES INYOUR JIGSAWLegislative and Compliancy Management Support

• Legal support• Payroll services• Health and safety

• Human resources• Pension administration• Bookkeeping and accountancy

Essential Business Facilities Management Support (Soft FM)

• Business advice• Bespoke catering and hospitality• Marketing strategy• IT infrastructure

• Brand, design and print needs• Sales and customer service training• Front of house and security services• Cleaning services

Buildings and Grounds Maintenance Management Support

• Build and renovation project management• Grounds maintenance

• Buildings maintenance• Landscaping

Our team provides a refreshingly personal, friendly and flexible attitude coupled with a practical and no-nonsense approach.

A REFRESHINGAPPROACHAs a multimillion pound privately owned business we don’t make decisions based on shareholder return, we make our decisions with the best interests of you and your business in mind.

We have unrivalled experience and our senior managers have all had individual success in both business ownership alongside corporate careers giving us a unique perspective on the challenges faced by business owners.

Challenged by these questions? We have the answers.

• Are you satisfying governmental legislative compliancy to defined timescales and avoiding onerous financial penalties stress free?

• Do you have the time to focus on the minute detail of the image and service that you want your customers to experience?

• Would you like to tap into the experienced resources typically preserved for large organisations?

• Would you like the flexibility of no fixed employee costs and run up or down your work with your specialist advisors?

• Would you like to reduce the need to recruit specialists to manage sickness, holiday and paternity leave?

• Can you tap into specialist compliance and support as and when you need it.

• Can you dedicate your time to focus on business objectives?

• Is your company’s growth being limited by time and resource?

OUR PEOPLE -YOUR TEAM

Javed Taher LLB

Keeping your employment processes and business legal.

Chris Sullivan FCCA

Making your payroll painless, pensions compliant and taking care of finances.

Garry Summers

Putting the pieces of your business jigsaw together to increase business growth.

Karl Wilkinson MIIRSM GradIOSH

Ensuring you’re healthy and safe and steering the path to ISO attainment.

Jackie Harding

Maximising your sales and marketing through training and resources.

Deirdre Morgan

Preserving your building investment and creating excellent first impressions.

Jon Pryce

Creating a bespoke catering experience for staff anddirectors alike.

Gavin Marshall

Giving your business impact by its image and presentation material.

Karl and his team have provided a wealth of knowledge and experience for our business ensuring all of our team members hold the highest level of training and industry skills. Last month our newly recruited team members underwent their Level 2 Food Safety training. Training and development is key to our success and Crown Support provides us with continuous improvement programmes, keeping us at the forefront of mandatory legislative training. 

Przemyslaw Benonski-Love, JOBS2GO

LEGISLATIVE &COMPLIANCYMany business owners experience the challenges of both keeping abreast of legal responsibilities and gaining new businesses as well as completing and filing legislatively compliant documentation in a timely fashion.

It is no wonder an increasing number of companies of all sizes are moving to outsource non-core but legislatively required business functions to credible and qualified professionals.

This leaves them free to focus on their core strengths such as attracting and winning more customers – this being the reason they probably went into business in the first place.

The legal responsibility of being a company director can be a minefield. There is a significant cost for ignoring it and undertaking the services of a law firm may well put a strain on your resources.

LEGALSUPPORTOur professionally qualified in-house solicitors who undergo rigorous annual examinations are vastly experienced in business and employment law so you can be confident that our team has the expertise to deal with your particular requirements at a fraction of the cost of a law firm.

• Drafting and negotiating contracts• Debt recovery• Litigation and dispute resolution• Employment law• Contract agreements• Confidentiality• Non-disclosure agreements

Our policies and procedure systems are designed to recruit, train and retain good employees and provide a base to prevent unfair claims and of course the legal support if it doesn’t quite goto plan.

HUMANRESOURCESOur team has been successful in reducing many of our clients’ potential HR claims by more than 80% over the years. We live in the real world and give practical and honest advice cultivated from over 30 years of experience.

• Performance management• Employee disputes• Employee welfare• Time management• Maternity leave• Appraisals• Recruitment• Employee handbooks• Employment contracts

• Absence and sickness• Redundancy• Employee surveys• Disciplinary issues• Paternity leave• Employee benefits• Policy drafting• TUPE

Crown Support can provide you with an integrated payroll service that, like all our services, is tailored to your needs both now and in the future.

PAYROLLSERVICESWe coordinate with HMRC, DWP, the Pensions Regulator and your nominated pension provider, thus guaranteeing correct accountability for deductions to ensure our customers are well supported through all legislation changes and requirements.

We can undertake monthly, weekly (or any other frequency) runs, whether they be fixed salary or variable hours.

• Auto enrolment of new employees• Pension accounting and reporting• Registering for PAYE• Accurate payroll management• Electronic payslips and P60s• Filing submissions with HMRC• Keeping accurate records• Developing your payroll strategy• Providing accurate and compliant records

We are experienced in the recent and historical pension regulation requirements for all company sizes from five to in excess of 2,000 employees with a multitude of contracted and non-contracted hours pay rates.

PENSIONADMINISTRATIONLike all governmental legislations, pensions can be a tricky course to navigate and in particular auto enrolment.

We will guide you or undertake the whole process and answer the questions that are being asked by business owners the breadth and width of the country.

Challenged by these questions? We have the answers.

• Is an employee opted in if they earn over £10k per annum?• What age does auto enrolment apply to? • What if they earn less than £6k per annum?• Can an employee be enrolled if they don’t qualify?• When in their employment does enrolment come into force?• Is there a maximum earnings level?• What is staged enrolment?

As with many administrative tasks in a company, the financial recording and reporting is a mundane task that restricts growth but is an essential element in understanding the financial health of your business.

BOOKKEEPING &ACCOUNTANCYOur experienced and qualified team can undertake as few or as many tasks as you wish including:

• Expenses recording• Budget preparation• Recording and payment of invoices• Bank reconciliation• Credit control• VAT completion• Management accounts• Annual returns

With unlimited fines and potential prison sentences, never before have employers carried such a legal (and moral) responsibility to protect the health and safety of their employees and anyone affected by their activities.

HEALTH &SAFETYOur range of health and safety services for employers helps reduce the risk and improve the wellbeing oftheir employees.

We take a pragmatic approach, adding genuine value to your organisation by helping to reduce costs innon-conformance.

Taking a proactive approach to the wellbeing of your employees results in significant savings by improving attendance, morale and performance.

• Proactive health and safety support• Audits and inspections• Risk assessments• Policy management, handbook and action plan• First aid• Method statements• Control of substances hazardous to health (C.O.S.S.H)• Reporting of injuries, diseases and dangerous occurrences regulations (R.I.D.D.O.R)• Fire safety• Food standards, safety, hygiene and labelling regulations

Central Hall Westminster is the largest conference venue in the centre of London and we welcome over 500,000 people through our doors every year, therefore we need our cleaning service partner to be efficient and reliable and thankfully we have been able to find these qualities in Crown Support.

Gareth Wilson, Central Hall Westminster, London

ESSENTIALBUSINESSFACILITIES MANAGEMENTOf course we wouldn’t be able to truly complete your business jigsaw if we purely focused on legal compliancy. At Crown Support we extend our range of services by using our in-house teams to undertake all the other business support functions.

Our carefully structured services are provided from a wealth of experience in running and helping our customers grow successful businesses.

It is commonly recognised that not having the correct IT infrastructure to support and enhance the activities of your business has a detrimental effect on organisational efficiency.

ITINFRASTRUCTUREAt Crown Support we have decades of knowledge and experience in installing and maintaining the integral elements that underpin your business and its ability to allow your organisation to operate in the most efficient manner for you, your staff and your customers.

• Infrastructure installation (single and multi-site)• Hardware maintenance• Procurement purchasing systems• HR systems• Payroll systems• Procurement systems

We are multi award-winning catering specialists in a wide array of catering and hospitality services.

BESPOKECATERING& HOSPITALITY SERVICEThe provision of catering has never been more demanding, with the consumer being evermore aware of their diet and responsibility to source and prepare food. Our bespoke catering services are designed to cater for a wide range of requirements whilst being uniquely creative in our offerings and presentation.

We offer a great scope of services, whether it’s a breakfast or lunch delivered to your office for only six people, directors dining or a two Michelin-starred meal! We can even provide bespoke accommodation and dining packages for those more confidential meetings.

• Staff catering• Delivered in catering• Specialist event catering• Meeting room catering

• Venue catering• Directors’ dining• Retail cafés and restaurants

We are design and print specialists. We believe nothing is impossible and we encourage our customers to have limitless imaginations so we can produce materials which stand out from the crowd.

BRAND, DESIGN& PRINT NEEDSWe work with iconic brands, corporate leaders and start-up enterprises producing a high standard of design and print that is driven by bold, creative thinking.

We love a creative challenge, which enables us to push the boundaries of our cutting edge design. This allows us to produce eye-catching and imaginative cards, leaflets, posters, stickers and graphics.

Hot branding and cool stationary or invitations are designed to seduce your customer at the point of sale. Large formats can shrug off the British weather from a building or wrap a vehicle in dynamic graphics.

• Brand design• Digital print• Point of sale and display signage• Digital brochures• Large format printing (barriers, banners, flags, pop-ups)

• Graphic design• Short or long print runs• Tender documents• Business forms

Being a director or business owner is a constant juggle of time, resources and money. At Crown Support we understand the importance of taking expert advice in order to grow your business.

BUSINESSADVICEWith all of us facing business challenges on a weekly basis, the common misconceptions that we will address them when they arise is a distraction to growing a business and is unnecessarily stressful.

Learning the value of working on the growth plans in your business whether through utilising specific task-led specialists or through having your own mentor will significantly reduce learning curves. By pulling on the experience of others you can overcome such obstacles which your organisation may be facing today.

• Business growth strategy mentoring• Specialist sign posting• Acquisition and mergers• Growth investment• ISO attainment (9001, 14001, 18001 & 22000)

• Company culture development• Document collation• Exit strategy• Budget preparation

Every interface that customers, visitors and prospective employees have with your business creates an impression. Let’s make sure it’s theright one!

FRONT OFHOUSE &SECURITYSERVICESAt Crown Support we recognise the importance of the services you entrust to us. We will deliver with the same ethos and values which you have created as the foundations of your organisation – from our highly polished receptionists to SIA and ACS accredited staff.

• Front of house reception• Visitor greeting and announcement• Meeting room and conference reservation and management• Parking allocation and management• CCTV monitors• Building security and premises checks• 24 hour guarding solutions

The visual image your guests and employees experience sends out subconscious messages about your organisation. Maintaining a clean and fresh environment shows you care about your business which means you care about your customers.

CLEANINGSERVICESCrown Support has a plethora of experience across all types of environments from general office and retail cleaning through to deep hygiene cleaning in restaurants to stringent ISO standards. This gives you confidence in our service excellence and auditory compliance.

• General office facilities• Stadia and venues• Hotels• Restaurants and cafés • Industrial and manufacturing premises• Window cleaning• Kitchen deep cleans

Is your sales team fully equipped to achieve the right results for your business? Are you an operationally led business that sees sales as a challenge? We have the knowledge and expertise to help grow and develop both yours and your team’s skills.

SALES &CUSTOMERSERVICETRAININGWe create individual training plans for your sales and customer facing staff. We want you to achieve the highest standards in everything you do which can only be realised through clear and concise training, advice and guidance. We also provide essential performance measuring tools to manage the effectiveness of those individuals inthe business.

• Structuring the sales appointment• Negotiation techniques• Sales pipeline management• Effective upselling of additional services/products• Sales reporting, KPI process and procedure implementation• Customer journey training to international standards

• Face to face sales techniques• Maximising sales opportunities• Account management skills• Individual sales development plan• CRM data management advice

Our team are masters in their fields and inject true personality into every piece of marketing which will provide you with a unique voice both onlineand offline.

MARKETINGSTRATEGYOur powerhouse of creative minds hold the key to effective and targeted communication and deliver quality and engaging material to support our clients.

We have a whole team of visionaries dedicated solely to communication and marketing who hold a genuine passion for what they do and truly submerge themselves in every one of our customers’ projects.

• Media relations• Database management• Social media• Creative design• Campaign monitoring

• Digital marketing• Search engine optimisation (SEO)• Advertising• Copywriting• Website design

Crown Support became an extension of the Midsummer team, bringing to life our vision for the building exterior and garden landscape. Their team worked tirelessly, transforming the external spaces to match the two Michelin star standard and provide our discerning guests with a private utopia to enjoy.

Daniel Clifford, Midsummer House, Cambridge

BUILDINGS &GROUNDS MAINTENANCEWe provide a comprehensive range of property, buildings and grounds maintenance borne out of more than a decade of building construction experience. We ensure construction and maintenance of estates is performed to the highest standards whether it is scheduled, periodic or emergency.

We offer a full range of building services from our dedicated team of project managers and qualified tradesmen.

PROJECTMANAGEMENT& BUILDINGS MAINTENANCECrown Support can undertake the most complex of ground up builds and fit outs through to scheduled and emergency electrical and plumbing tasks. Our service levels are aimed at protecting the investment you have made in your building or minimise your dilapidations.

• Architectural plans• Internal fit outs• Ground works• Plumbing• Roofing replacements and repairs• PAT testing• Interior design

• Full build project management• Internal and external renovation• Painting and decorations• Electrical works single and three phase• Gutter repair and cleaning• Gas safety certificates• Scheduled and emergency commercial maintenance

First impressions count and a well kept lawn, neatly trimmed shrubs and structured landscaping are a large part of your organisation’s image.

GROUNDS MAINTENANCE& LANDSCAPINGOur qualified grounds maintenance team provides a structured schedule that prepares your grounds for the forthcoming seasons or we can provide one off services as required.

• Seeding• Flower bed maintenance• Weed control• Hedge cutting and pruning• Landscaping• Outdoor lighting

• Aeration• Lawn renovations• Grass cutting• Garden design• Flagpole maintenance• Car park line painting

Our humble beginnings and family run attributes have paved the way for our future and allowed us to grow into not only an industry leader but a trusted partner for our clients. We are proud to be highly respected for our exacting standards and honest approach.  Garry Summers, Managing Partner, Crown Support

OURMANTRACrown Support has five core values which define the ethics of our business: integrity, responsibility, understanding, quality and unity. These values are evident in everything that we do and help drive our team’s approach to its team members, suppliers and clients.

We continue to be one of the most trusted businesses in the UK as demonstrated through our long list of awards, certificates and accreditations

OUR AWARDS &ACCREDITATIONSTo ensure standards are met and upheld we operate to the following certified international industry standards:

• ISO 9001 Quality Management • ISO 14001 Environmental Management• OHSAS 18001 Occupational Health And Safety Management• ISO 22000 Food Safety Management• The Royal Society for the Prevention of Accidents (RoSPA)• The Contractors Health and Safety Assessment Scheme (CHAS)• Safe Contractors

GET IN TOUCHWITH USGarry K SummersManaging Partner

m: 07825 275 876t: 01708 711 200e: garry.summers@crownsupport.co.ukw: www.crownsupport.co.uk @crownsupportuk