csa risk management in a new era
DESCRIPTION
CSA RISK MANAGEMENT IN A NEW ERA. CSA. The biggest CHANGE facing the trucking industry since deregulation. DISCUSSION TOPICS. CSA. The Insurance Question How have we managed Risk before CSA? How does CSA Change the Game? How we manage risk going forward?. - PowerPoint PPT PresentationTRANSCRIPT
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CSA RISK MANAGEMENT IN A NEW ERA
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The biggest CHANGE facing the
trucking industry since deregulation
CSA
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DISCUSSION TOPICS1. The Insurance Question
2. How have we managed Risk before CSA?
3. How does CSA Change the Game?
4. How we manage risk going forward?
CSA
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THE INSURANCE QUESTION
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HOW WILL CSA IMPACT INSURANCE AND UNDERWRITERS ?
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How Underwriters think: How are you managing your RISK? What are your results?
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Motor carriers are struggling with
3 Wicked Risk Problems
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The Wicked Problems
Dealing with Compliance Risk* driven by CSA 1
[ Dirty Secret: It’s not about compliance]*
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The Wicked Problems
Better managing and improvingDriver Performance2
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The Wicked Problems
Identifying and predicting accidents and high risk profiles3
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THE PRE-CSA ERA?
How have we managed RISK in
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Insurance RenewalsLarge Loss
Safe Stat
Compliance Audit
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Safety and Ops are not collaborating
Conflicting goals create challenges drivers can’t decipher
Driver managers and trainers don’t have time to mentor
Below the waterline
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“I have the numbersI need to do my job”
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“IT spends their time building custom reports that nobody uses”
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“My people have all the Reports they need to manage their drivers”
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“We communicate with our drivers”
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“Annual Performance reviews are done for the file”
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Information OverloadA
mou
nt o
f Inf
orm
atio
n
19602010
Info
rmat
ion
Avai
labl
e
Information you can absorb
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Ops “LOVES me” Safety “Loves Me NOT”
Driver Dyslexia…
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Compliance
Technology
Drivers
Customers
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THE CSA GAME CHANGERMore Complexity
New Measurements to worry about
Yet another “thing” to Manage
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“This will weed out the weak Carriers”
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CSA
52% of large fleets are Unfit
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The Dirty Secret: CSA is [-] about compliance and [+] about:
Transparency Accountability
Speed of information
*
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THE DRIVER VIEW
CSA
Safety Operations
The Third Master
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THE FUTURE ?How will we manage RISK in
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What if Integrate and solve wicked problems
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Charles Mangus
Making the simple complicated is commonplace;
Making the complicated simple that's creativity
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THE PERFORMANCE SCORECARD
“a customized view of performancethat matters”
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The Process and Implementation Steps
Dete
rmin
e M
etric
s
Dete
rmin
e W
eigh
ts
Star
t sco
ring “It
takes ALL 3”
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Risk Management
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Safety/CSA
Hard braking
High Speeds
Hours of Service
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Operations
Miles or Revenue
Out of Route
Late Deliveries
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Administration
Paperwork
Accuracy
Attend Safety Meetings
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Maintenance
MPG
DVIRs
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LEADING INDICATOR DASHBOARD
“The tool you can rely on to manage your fleet”
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Creating sustainability and performance
beyond CSAThe 3 keys
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MY FINAL THOUGHTSUse CSA as a catalyst to create: Transparency Accountability And Speed of information
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CHANGE THE GAME Address the 3 Wicked Problems Drive performance and get RESULTS
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CSA RISK MANAGEMENT IN A NEW ERAMIKE NATALIZIO CEO/PRESIDENT