CSC in India

Global Leader in IT and Business Services

Global, end-to-end capabilities in consulting, IT and business process outsourcing, and systems integration

$14.7B in revenue for the 12 months ended December 29, 2006

Serving 15 industries on six continents

77,000 employees in 80 countries worldwide

Founded in 1959

CSC has a strong reputation for performance, technical depth, and customer focus.

World-Class Resources Across The Globe

CSC’s computing and applications resources worldwide ensure 24x7x365 operations along with global economies of scale to our customers

Computing

• 65,000+ MIPS mainframe capability

• 900,000+ desktops

• 1 million+ LAN ports

Over 12 million calls answered annually in 26 languages

Applications

• 35,000 professionalsworldwide

• 4.5 billion lines of code under CSC management

CSC’s Market Leadership Is Widely Acknowledged

Forbes:

• Among Best Managed Companies in Software and Services

Gartner:

• Global Outsourcing Leader

• U.S. Managed and Professional Network Services Provider, Leader

• North American ERP Service Provider Leader

• Data Center Outsourcing Western Europe Leader

• North American Helpdesk Outsourcing Leader

• North American Desktop Outsourcing Leader

Forrester:

• IT Sourcing Deal Transformation Management Leader

• Federal Government Systems Integrators Leader

Input:

• #1 U.S. Federal ERP Provider

CSC Operations in IndiaStarted in Indore, Offshore Delivery

since 1996

3rd largest location of CSC

Purpose built organization with 7,800+ employees, rapid growth plans

–Growing at 75% year on year

–Amongst top 5 fastest growing IT services company in India – Dataquest –IDC

–5th IT Brand In India - "I Wish I Were There” Dataquest Top 20 Best Employer Survey, 2006

End to end service provider applications, infrastructure, BPO

Won Industry Awards & Recognitions in the Best Employers category

NOIDA

Indore

Hyderabad

Chennai

CSC in Indore

NOIDA

Indore

Hyderabad

Chennai

Started in Indore, Offshore Delivery since 1996

490+ qualified resources

Providing end to end services around Financial Services products Product development and

maintenance

Release upgrades

Conversion and migration

Key Industries served Life Insurance

Property and Casualty Insurance

First CSC India centre to be assessed at CMM L5 and PCMM L5

World-class Infrastructure

Over 1,000,000 sq. ft. office space

Advanced workstations to CSC global standards - Lotus Notes, MS Office, Sametime

Video conferencing Voice over dedicated lease

lines and IP Equipped conference

rooms, training rooms, recreation rooms

Power backup CSC standard CGN 20

network

Complete Spectrum of Services

Application ServicesProduct Based Services• Implementation Services

• Product Development

• Release upgrades

• Conversion, Migration and Retrofitting

• Testing

Custom Application Services• Custom Application Development

• Custom Application Enhancement

• Application Support

• Testing and Validation

• Conversion, Migration and Retrofitting

• Database Administration

Application Outsourcing• Application maintenance

• Application enhancement

• Application development

• Production support

• Testing and validation

• Database and Validation

• Enterprise solutions

Enterprise Solutions• SAP Implementation and support

• BASIS support

• Oracle Apps Implementation and support

• Customizations & Up gradations

• CRM Solutions

• Business Intelligence and Data Warehouse solutions

Infrastructure Services

Domain specific BPO ( Insurance and Banking)

• Back Office

• Customer Contact Services

• Transaction processing

Financial Services BPO

Network • LAN

• WAN

• Remote Access Services

• VoIP devices

Security• Operations

• Surveillance

• Compliance

Computing• Servers

• Databases

• Storage & Backup

• File & Print Servers

End User• Collaborative

• Desktops

• Laptops

• Middle Tier Apps

Tech / Consumer

Chemicals and Natural Resources

Manufacturing / A&D

Health Services

Financial Services

Globally Recognized Process Excellence

• ISO 9001:1994, 9001:2000

• 20 clauses

• Sets up foundation by defining processes

• Formal audits to ensure compliance

ISO9000, 9001

SEI

CMMLevel 5SEI

CMMLevel 5

SEI

PCMMLevel

5SEI

PCMMLevel

5 SEI

CMMiLevel

3SEI

CMMiLevel

SEI

CMMiLevel

3

• Five Maturity Levels, 17 Key Process Areas, 300 Key Practices

• Progression from an immature, unrepeatable software process to a mature, well-managed software process

• Assessed in 2003

• Five maturity levels

• Improve organization’s ability to attract, develop, motivate, organize and retain talent

• Robust Knowledge Management Practices

• Process Capability for Support groups

• Assessed in 2004

6

• World's first standard for IT service management

• Based heavily upon ITIL( IT Infrastructure Library)

• Standard specifies a set of inter-related management processes

• Improvement methodology

• Uses multi disciplined teams

• Facilitation thru Black Belts and Green Belts

• Complements CMM and PCMM

ISO/IEC 27001:2005

• Latest international standard – Earlier BS7799

• Specification for an Information Security Management System

• Across CSC’s Global Delivery Centers

• Integrates traditionally separate organizational functions

• More explicitly link management and engineering activities to their business objectives

• Assessed in 2005

ISO/IEC 20000

Human Resource Practices• Bringing the best on board

– Top talent from op tier Indian companies or Indian institutes

– Stringent selection process, selection ratio (1:30+)

– High ratio of experienced resources– Background checks

• Innovative HR policies– Global educational assistance program

• Support for certifications and higher education

– Sabbaticals for social service and higher education

– Discretionary training

• Established recruitment engine– Varied sources, Brand image, Recruitment

teams, Employee referrals– Fast ramp-up on diverse and rare skill

requirements

• Best employer– Ranked amongst top 10 by Business world

survey “Great places to work” consistently in 04 and 05

– Dataquest-IDC Best Employers Survey, 2006 — top 20.

BE / BTech / BS 63%

MBA 5%CA 1%

Diploma 3%

Others 16%

Graduates 7%

2 – 5 Yrs 39%

5 – 8 Yrs 23%

8 – 11 Yrs 9%> 11 Yrs 5%

0 – 1 Yrs 14%

1 – 2 Yrs 10%

Experience

Education

Innovation at Work

Innovation @ Work

•University Engagement Program

•Account Innovation

•Solutions work, GSO & Business Area Architecture (BAA) work

•Thought Leadership Program

Centre of Excellence

•Program Management & Control (Already recognized by LEF)

•ERP, Testing, Mainframes, Java/J2EE, Organizational Quality, Architecture & Design Engineering (In pipeline for certification/qualification)

Action Plan Drawn Out by TL/GL

CSI and Action Plan

Communicated to Client

Status of Action Plan

Tracked Through Review Meetings

Customer Satisfaction Record

• Highest weighted objective for every employee

• Customer Satisfaction Index (CSI)

– Rating on 1 to 5 (3 is satisfactory; 4 is exceeds expectations)

– Average CSI of 4.1 out of 5

• Continuous improvement targets

– Projects below 4 have to develop a plan to reach > 4

– Target increased to 4.2

Action Planning and Tracking

Compilation of Data from Ranking and Rating Sheets

at CSC IndiaCSI

Customer Satisfaction Index (CSI) Calculations

Ranking & Rating

CSS Questionnaire

ClientCSC India

CSC India

Half Yearly Survey

Customer Satisfaction Survey Cycle

Customer satisfaction is the No. 1 core value for CSC. Everything we do is focused to satisfy our Customer.

Client Speak

“I particularly want to thank the CSC team in India and in the UK for the Motor Claims development work —

I know that there has been very dedicated work to meet the project deadlines and I appreciate that the later

QATS test phase went through particularly smoothly”.

- Head of Systems Development Strategic Program (Exceed)

One of the World’s largest insurance group

“If we had done this just to reduce our costs, it would have been a huge mistake. We were more concerned

about getting the right resources to the right places, improving our speed to market, and implementing

uniform applications across our business lines.”

- Chief Information Officer on why he chose CSC India

Insurance-based financial services provider

“CSC India work is fantastic. Again and again they have outdone themselves.”

- e-Ordering Manager

A U.S. based global science company

“This mail made an old man happy! This is exactly the kind of thing that we keep talking about 'to make us

happy'. A bit of analysis by your people and some good communication.“

- Business Intelligence Analyst

World's largest, dedicated, vehicle glass repair and replacement (VGRR) company

Employee Speak

Dynamic, flexible – and free of barriers.

I lead the India Workflow team for a prestigious CSC North American client. I’m also involved in global CSC initiatives such as ISO, Six Sigma and P-CMM. CSC is refreshingly free from hierarchical barriers. If you know your job well and you’re performing well, you’re your own boss. The feeling of dynamism and flexibility is unmatched.

- Ajay Om Sharma

Market value? Going up!

I‘m a mainframe programmer supporting a major UK postal services client from CSC India. I’ve appreciated the cohesive teams, the work-life balance, and the freedom CSC has given me to work on different technologies and applications. Whether it’s technical skills or personality development, the training and work opportunities at CSC have helped increase my market value.

- Anupam Verma

They all Say

LOMA EXCELLENCE IN EDUCATION AWARD, 2007An outstanding job of developing human resources through the use of LOMA's professional education and learning programs

5TH IT BRAND IN INDIA - "I WISH I WERE THERE” IN DATAQUEST TOP 20 BEST EMPLOYER SURVEY, 2006Industry workforce consider CSC India a dream company and aspire to work with us at some point in their careers

5TH FASTEST GROWING COMPANY OVERALL, & # 1 FASTEST GROWING IT SERVICES COMPANY IN DATAQUEST-IDC TOP 50 FASTEST GROWING COMPANIES '05-'06Over 85% Growth in Revenues; Over 75% CAGR in Headcount

AMONGST TOP 20 IN BUSINESSWORLD –GREAT PLACES TO WORK® SURVEY, 2006Employees rate CSC at four-stars – the highest rating - on parameters of Respect, Pride & Camaraderie!

They all SayPast Achievements

AMONGST TOP 10 IN BUSINESSWORLD –GREAT PLACES TO WORK® SURVEY, 2004, 2005

AMONGST TOP 10 IN DATAQUEST-IDC SURVEY FOR TECH’S STAR EMPLOYERS, 2005; AMONGST TOP 10 IN DATAQUEST-IDCBEST EMPLOYERS SURVEY, 2003

LOMA EXCELLENCE IN EDUCATION AWARD, 2005An outstanding job of developing human resources through the use of LOMA's professional education and learning programs

WATSON WYATT INNOVATIVE PEOPLE PRACTICE AWARD, 2003 Recognizes successful innovation and implementation of criticalPeople Practices that have had significant and tangible effects on business

results

CSC in India Has a Reputation

• Client-focused CSC makes a special point of understanding its clients and delivers solutions

that best meet their unique needs

• Experienced Most of CSC’s workforce in India joined the company as experienced

professionals from other firms and industries

• Globally-integrated India is integral to CSC, CSC is one of a very few firms that delivers end-to-end

solutions to global clients from India using the same proven global processes.

• Industry–orientedCSC’s Indian team’s deep understanding of industry and domain ensures

creating IT solutions which expressly delivers business impact to the clients.

• Trusted CSC’s reputation for performance, flexibility, and for “doing the right thing for

clients” is widely recognized

• Dedicated focus on innovation Creating CoEs and helping India to move up the value chain

Experience. Results.