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9/16/2013

CSC to Ingersoll Rand IT Infrastructure Services

Employee Frequently Asked Questions (FAQ)

Monday, September 16, 2013

Why are we switching IT infrastructure services back to Ingersoll Rand?

In recent months, senior leaders from CSC and Ingersoll Rand have been actively engaged in

discussions focused on how best to leverage the respective capabilities of each company and continue

to strengthen our business partnership. We have reached an agreement that includes a phased

approach for bringing select functions back in to Ingersoll Rand. With an operational excellence

perspective, the clear goal is to improve our Information Technology services to our global customers

by optimizing our service-related processes. By strategically bringing select services back in to

Ingersoll Rand, the IT leaders be able to more closely direct and manage the adjustments we need to

make in order to drive both rapid and sustainable results.

What is changing?

In general, Ingersoll Rand will re-assume responsibilities that are ‘closest to the Ingersoll Rand

customer’ that includes, but is not limited to:

Field Services and Desktop Support

Servers located at Ingersoll Rand locations

Applications Systems and Data Base Administration

Local Area Network and Telephone Systems

Compliance and User Provisioning

Network Security and Risk Management

Wide Area Network

What will remain the same?

Going forward, CSC will continue to provide primary support for:

Enterprise Service Management (Remedy – MyTicket and MyRequest)

Enterprise Data Center Support

Service Desk

What is the timeline for the transition?

Although the target date for the signing of the contract is at the beginning of September, the transition

of services will not begin until the late September/early October timeframe in order to provide us will

an opportunity to select and hire qualified staff to support the transitioned IT services.

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Desktop engineering, application system administration, active directory, Citrix, database

administration and asset management are the first services that are scheduled to transition back to

Ingersoll Rand. The migration of the other transitioning infrastructure services will be staggered

through the remainder of this calendar year. Wide Area Network services are scheduled for transition

during the first to second quarter of 2014.

Wave 1 Services (Desktop Engineering, Active Directory, User Account Provisioning,

Compliance, Sys Admin, DBA, Asset Management and Citrix) – Transition scheduled for End of

September

Wave 2 Services (Remote Server, Field Services, Project Management, LAN, Wireless, IPT –

NA/LAR) – End of October

Wave 3 Services (Remote Server, Field Services, Project Management, LAN, Wireless, IPT –

AP/India) – End of November

Wave 4 Services (Remote Server, Field Services, Project Management, LAN, Wireless, IPT –

EMEA) – End of December

Wide Area Network Services (WAN) – April 2014

EMEA Region-Specific Question

1. Can you share more details regarding the EMEA consultation and on boarding process? Who

will be leading from Allegion and Ingersoll Rand? Will Ireland and the UK go first? Two

levels of consultation – at European level and the second is country-by-country with works

council or without. Local rules in Ireland and UK are straight forward. It will take a couple

of weeks to make it through the process.

Both CSC and Ingersoll Rand have to inform the European Work council, followed by an information

process towards local work councils. In any case, it is national legislation that will indicate the length and

the different steps of the information process. For practical details, we refer you to your local HRBP.

_________________________________________________________________________________________

The questions contained below primarily relate to North America, Latin America, India, and Asia

Pacific hiring processes -- countries outside of the European region.

_________________________________________________________________________________________

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Open and Close Date-Related Question

2. How long will the Ingersoll Rand, Allegion and Hussmann positions be open?

‘Wave 1” Ingersoll Rand positions will be posted on http://careers.ingersollrand.com/ by

September 11th. The Wave 1 positions listed above will remain open until September 17th.

Waves 2 through 4 Ingersoll Rand positions will be posted on http://careers.ingersollrand.com/

and include field service support (e.g., desktop, printers and shop floor), local area network,

project management local server support, telephony services, and wide area network positions

will be posted on September 18th and remain open until September 24th.

Although this ‘second wave’ of open positions will be posted in September, offers will be made

with start dates that reflect the service and region-specific transition dates (i.e., North America

and Latin America – end of October, Asia Pacific and India – end of November).

Recruiting Process FAQs

3. Will legacy Ingersoll Rand employees who are currently employed by CSC be treated as re-

hires? Yes. You will be granted an adjusted service date based on your previous experience with

Ingersoll Rand. However, CSC years of service will not be transferred/recognized by Ingersoll

Rand. Prior service with Ingersoll Rand will be recognized for purposes of vesting.

4. If you are legacy Ingersoll Rand, like-for-like position, what criteria is being used to

determine whether or not individuals will be brought back on? If you are a former Ingersoll

Rand employee currently employed by CSC applying for a role that is “like or similar” to your current

position, you will not be required to go through a formal interview process. You will participate in a job

expectation discussion with the hiring manager(s) and Human Resources.

If you are a former Ingersoll Rand employee currently employed by CSC and apply for an open position

that is different than your current position (not “like or similar”) you will be required to go through

Ingersoll Rand’s standard behavioral interview process.

Ingersoll Rand internal employees applying for a position that is different (not “like or similar”) to their

current position, external candidates, former Ingersoll Rand employees no longer with CSC, Ingersoll

Rand contract employees, will go through Ingersoll Rand’s standard behavioral based interview process.

5. Will former Ingersoll Rand employees who are currently employed by CSC be given

preference over external hires? Yes.

6. CSC Contractors and Interns (The Context: CSC currently employs IT contactors to provide support

to Ingersoll Rand. They also transferred IT interns from Ingersoll Rand to CSC in November 2011. Some

of those contractors have been supporting Ingersoll Rand locations since several years and ago and I think

some of them are talented and important to the business.)

If those contractors or interns want to apply to one of these positions, will they be considered

external applicants even that they work for CSC/Ingersoll Rand?

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All contractors will be considered as external applicants should they elect to apply for an open position.

Therefore, they will have to go through the normal Ingersoll Rand hiring process regardless of their

previous contracting relationship with Ingersoll Rand (e.g., full interviews, drug screening and

background checks).

Interns (i.e., who are legacy Ingersoll Rand staff and are currently working CSC in support of the

Ingersoll Rand contract), will not be considered as an external applicant. Therefore, they will not be

required to go through the formal behavioral interview process if they are applying for a like-for-like

position. Our goal is to fill positions with internal Ingersoll Rand and/or legacy Ingersoll Rand staff who

are currently employed by CSC.

7. Will former Ingersoll Rand employees that moved to CSC in 2011 and who are not currently

employed in CSC, also be considered as an external applicant? Yes.

8. Will former Ingersoll Rand employees who declared “retirement” to protect retirement

medical funds when they left Ingersoll Rand to go to CSC be eligible for transition back to

Ingersoll Rand? You will be considered as a ‘rehire’ in the recruitment and hiring process.

9. I am a former Ingersoll Rand employee; however, upon transition to CSC the moved me off of

the Ingersoll Rand account and put into a different line of work for another account. If I am

interested in the same type of position that I once held at Ingersoll Rand, will I be required to go

through the “full interview process?” No, given that you would be applying for a like for like role.

10. I have 10 years with Trane/Ingersoll Rand but was laid off prior to the transition to

CSC. Now working for CSC for the last year, will I be considered a legacy Ingersoll Rand

employee? Yes.

11. Will the CSC IT external contractor positions be also transitioned to Ingersoll Rand? Moving

forward CSC will only retain positions for the following three functions: enterprise data center, perimeter

security and help desk functions. Ingersoll Rand will reassume all of the other remaining services that

were either performed by CSC personnel or contractors to CSC.

12. Any clarity regarding the timing and process for recruiting for positions that are not filled by

CSC folks? How/when will the gaps be filled? The external hiring process normally takes 60

days. With that in mind, our objective is to fill positions as quickly as possible.

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Interviews and Job Discussion FAQs

13. How will I be notified of my interview time? By phone, email, or both? Ingersoll Rand will

reach out to you by phone and e-mail. Most likely we will call you first and follow up with an e-mail.

14. I am a CSC Field Service Technician for the Ingersoll Rand Account. I am not a former

Ingersoll Rand employee. Do I need take an interview in order to be hired by Ingersoll Rand

after applying? Being that I am a CSC employee, will I still get preference over other

candidates from the outside? Yes, you will be required to participate in an interview in order to be

considered for any open Ingersoll Rand position. However, since you have worked on the Ingersoll Rand

account, hiring managers will consider this experience to be a ‘plus’ over other external candidates that

do not have any Ingersoll Rand experience.

Positions in Different Locale and/or Job Function

15. What advice do you have if an individual decides to apply for more than 1 position in the

same wave? Apply for the like-for-like position and see if you are selected for new position.

16. If I believe that I am qualified and would like to apply for a new role (e.g., in Wave 3), but

my current role transitions much sooner (e.g., Wave 1) can I be considered for a Wave 3 role if

I am hired in to a Wave 1 role? If not, how long will I be required to stay in my new position

at Ingersoll Rand? You might want to consider applying for both positions and clearly communicate

your career aspirations during the job expectations discussion and interview process. If you are hired in

to a Wave 1 role, you can apply and be considered positions in other waves. Ingersoll Rand IT managers

will be flexible regarding the company’s 18 month time-in-position policy for those Wide Area Network

positions that will be posted in 2014.

17. If I am in a team lead position will I have to interview for a manager or leader position? Yes.

The organizations are different and in some cases roles may be different.

18. I am in AP field services. Is it possible to apply for positions in a different country or region

from where I am currently staying? Yes; subject to eligibility requirements.

19. Is it possible to apply for Wave 1 position as AP field services is scheduled for transition

only at the end of November? Yes.

20. Currently, I work in Suzhou in CSC for Ingersoll Rand. Do I need to work in Shanghai once

I get the new offer? It will depend upon the role and if the position can be supported remotely. You

should plan on speaking with human resources once the position is posted to further define the job

location requirements.

21. What is the best approach if you are in a field service tower and want to move to another

tower? If you are interested in a role in another tower, just apply and go through the interview process.

22. I am a former Ingersoll Rand employee, however, my position with Ingersoll Rand was

“terminated” rather than “transitioned” to CSC. However, shortly after being terminated

from I was hired by CSC to serve the Ingersoll Rand account in a dedicated fashion. If I

apply for the same job that is coming back to Ingersoll Rand, will I have to go through the

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“full interview process? If it is a like for like role, then you will not have to go through the full

interview process.

Lead and/or Manager FAQs

23. How can I locate lead positions on the website? To minimize job postings, we posted one position

for multiple locations; multiple hires and includes leads when applicable.

24. There are no positions posted for Desktop Engineering Manager or lead. How are we to

apply for these positions or are they already filled and if filled by who? Due to the volume of

open positions, we decided to post only one position (but hiring for multiple roles) for Desktop

Engineering and leads. So if you are interested in a lead position, please post to the Desktop Engineering

role that is out there. All available manager roles have already been posted.

25. My current role is the supervisor of a User Account Provisioning Administrator team

however I cannot find a leader position on the website? As we have discussed in the previous

question, due to the volume of open positions, we decided to post only one position but are hiring for

multiple roles. Our recommendation is to submit your application for the role knowing that we will be

assessing your level based on your experience and other qualifications.

Position Location FAQs

26. I looked at the Wave 1 job postings today and noticed that a majority of them are located in

Davidson, NC. Does that mean that is physically where the job will be? No, we put on each of

the positions “Multiple Ingersoll Rand locations” since we only wanted to post one role, but hire for

multiple positions from that posting.

27. If a person lives in California and they apply for a job that listed Davidson would that require

them to relocate to Davidson? This will depend on the role and if your customer group is located in

California. We are trying to be flexible with working remotely.

28. Some of us are now working partly or fully from home. Will we be allowed to continue

working from home? This will depend on the role and if your customer group is located in

California. We are trying to be flexible with working remotely.

Selection FAQs

29. Who will make the ultimate selection decisions? The hiring managers.

30. What criteria are going to go into making the decision to hire someone back to Ingersoll

Rand? Besides our resume will references from Hussmann/Ingersoll Rand/Trane managers

and users be used in addition? If so can those references be submitted at the time we apply

for our position along with our resume? You can in fact include references. The majority of the

Ingersoll Rand mangers has worked with you and possesses the baseline knowledge to assess your

knowledge/skills and customer service. This will be taken into consideration along with your resume.

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31. Will Ingersoll Rand managers asked to assess current CSC staff competencies and

performance for hiring consideration? Yes.

32. How soon from the application date will we hear back -- Interview to Offer? We plan to have a

fast turnaround. For wave 1 we hope to be making offers around September 20th given that the positions

close on the 17th. For wave 2, we plan to make offers beginning the 1st week in October. For wave 3 and

beyond, it could vary depending on when the service will transition and in which locale/region. Offers

will be issued on a continuous basis during the transition process.

33. How do I know if I am not selected? Human resources will contact applicants once selection

decisions are made per standard Ingersoll Rand human resource processes.

34. When will I receive an offer letter if the service is scheduled to be transitioned later in the

year? Offers will be issued early in the process with a future start date to align with the ‘go live’ start

date for service transition.

35. I am an employee who was technical admin and got job upgrade where he became Technical

lead under CSC, would that be under consideration in the Ingersoll Rand selection and

hiring process? Yes.

On Boarding FAQs

36. Will the people who are transferred to Ingersoll Rand be considered corporate employees or

sector employees? Transitioning employees will be part of Corporate IT and will work with the Sector

as required.

37. If we currently support Allegion, Hussmann and Ingersoll Rand locations will we still

support those same offices if we are hired back on with Ingersoll Rand or will those

locations be supported by their specific business IT groups? You will be hired back into Ingersoll

Rand by the Corporate Sector.

38. If we are hired back by Ingersoll Rand, did I understand we would be contract workers or

full time employees? The positions posted are for full-time salaried employees.

39. Will hourly CSC positions stay hourly or become salary? The positions posted are for full-time

salaried employees.

40. Will FST's that are currently salary - nonexempt (overtime eligible) remain salary nonexempt

or will we lose the overtime eligibility? Salary; not be overtime eligible.

41. What is the on boarding date for Wave 2 positions? November 2nd; therefore employment with

CSC will end on midnight on November 1st.

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Years of Experience-Related FAQs

42. I have been with Trane since Sept of 2007. When Ingersoll Rand purchased then outsourced

IT to CSC we were transitioned over to CSC with our time served allowing us to carry over

our vacation earned. My question is in regards to whether Ingersoll Rand will recognize our

time served with Trane/ Ingersoll Rand so as to allow our years of experience earned to

continue with all the benefits that go along with said years or whether we will be starting

from beginning as new employees. At the time of an offer, you will receive benefits and other

compensation-related information that will answer the question above along with Ingersoll Rand

Employee Contact Center telephone number if you have any further questions.

43. How will the Ingersoll Rand years of service be handled for the Ingersoll Rand transitioned

CSC employees if they accept an offer with Ingersoll Rand? For example, I had 15+ years of

service with Trane/Ingersoll Rand when I was transitioned to CSC. I've spent two years with

CSC working on the Ingersoll Rand account. Per Ingersoll Rand policy, former Ingersoll Rand

employees will have an adjusted service date. For example, if an individual was an Ingersoll Rand

employee for 15 years and 2 years with CSC, your adjusted service years will be 15 years and upon your

rehire date.

44. Will Ingersoll Rand add those two years into the most recent accumulation of years of

service? (17+ years) Per Ingersoll Rand policy, rehires (former Ingersoll Rand employees)

will have an adjusted service date. If an individual was an Ingersoll Rand employee for 15 years and

2 years with CSC, your adjusted service years will be 15 years and upon your rehire date.

45. Would an employee begin to accumulate where they left off when transitioned to CSC? (15+

years)? Per Ingersoll Rand policy, rehires (former Ingersoll Rand employees) will have an adjusted

service date.

46. I am not a legacy Ingersoll Rand employee. Although I have supported Ingersoll Rand for

the past year, do I get any time transferred in if hired? No, your CSC time will not be counted

towards you Ingersoll Rand years of service.

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Compensation and Benefits FAQs*

*Different regions/countries such as Latin America, EMEA, India, Asia Pacific and Canada may follow different

guidelines that are country and/or region specific.

47. Who do I contact if I have compensation or benefits-related questions?

At the time of an offer, you will receive benefits and compensation-related frequently asked questions

along with Ingersoll Rand Employee Contact Center or Hussmann benefits information for any

additional questions.

48. Will I be offered compensation comparable to my CSC salary and benefits? Yes. Your salary

and benefits package will be determined in accordance with Ingersoll Rand standard compensation

policies and practices. Each individual position will be evaluated for compensation purposes in

accordance with Ingersoll Rand standard compensation policies and practices and will be outlined in the

offer letter.

49. Will CSC share our current salary information with Ingersoll Rand prior to making any

offer? Yes.

50. Will the salary of the comparable position at this location stay the same as to what I am

currently earning or will Ingersoll Rand reduce said salary? Your salary and benefits package will

be determined in accordance with Ingersoll Rand standard compensation policies and practices. Each

individual position will be evaluated for compensation purposes relative to Ingersoll Rand standard

compensation policies and will be outlined in the offer letter.

51. Would an employee begin to accumulate as a day one employee (i.e., as it pertains to other

benefits such as vacation)? Per Ingersoll Rand policy, rehires (former Ingersoll Rand employees) will

have an adjusted service date.

52. I had a significant amount of money sitting in my Trane Retiree Medical account which

continues to grow. I can still access this through the Fidelity website; however, was told that

I had to forfeit this when I transitioned to CSC. Will this option still be available to me and

at the balance it is at today, if I were to accept an offer with Ingersoll Rand? Please contact the

Ingersoll Rand Employee Services upon your offer.

53. If we are hired back at Ingersoll Rand, but still have vacation days accrued from CSC, will

we be paid out for those vacation days? Yes, you will be "paid out" for vacation based on the balance

in your vacation bank.

54. CSC issues paychecks to employees every two weeks. Is Ingersoll Rand also on a twice a

month payroll cycle? In the U.S., in some states employees will be paid on a biweekly basis, whereas in

other states employees will be paid on a monthly basis. Ingersoll Rand will notify new hires how often

they will be paid during the hiring and on boarding process.

55. For Legacy Ingersoll Rand employees rejoining the company from CSC, how will vacation

time be allocated for the remainder of the year? Depending on the date of return to Ingersoll Rand,

vacation leave will be prorated. So for example, if an employee has 5 years of service, they will accrue 120

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hours of vacation on an annual basis. If this employee returns on October 1st, they will receive 30 hours

of vacation (10 hours per month).

56. Will there be salary negotiation discussion with Ingersoll Rand HR and Ingersoll Rand

hiring manager? Your salary and benefits package will be determined in accordance with Ingersoll

Rand standard compensation policies and practices. Each individual position will be evaluated for

compensation purposes in accordance with Ingersoll Rand standard compensation policies and practices

and will be outlined in the offer letter.

57. When will I be vested in the 401K program if I want to move money back in to Ingersoll

Rand? You will be 100% vested on your first day of employment. Regarding moving CSC 401k assets

to the Ingersoll Rand 401k account, will we be able to move the assets "in kind", or will we have to cash

out of the investments in order to enable the movement? 401(k) rollover “in kind” is not permitted under

the Ingersoll Rand 401(k) plan. However, you have the option to cash out and rolled over your prior plan

assets. Please refer to your financial and or tax advisor to understand how this option relates to your

situation. Note: 401(k) loans are not eligible for rollover.

58. I have a Health Savings Account and want to know if it can be transitioned to Ingersoll

Rand? No, you will need to start a new HSA account with Ingersoll Rand.

59. When CSC does benefits end? At midnight on your last CSC work day. At Ingersoll Rand, your

benefits will begin upon rehire. For example you will be able to participate in the 401K program. Fidelity

is our provider. Health and welfare benefits will also start as of Day 1 and will be retroactive to your

hiring date.

60. Before we transitioned to CSC we participated in a medical retirement fund. Will that be

available to us? No. By law, you cannot be grandfathered back in to that fund.

61. Will CSC vacation be paid out? Vacation will be paid out as of last day at CSC typically in next

payroll period but no later than following payroll period.

62. If a CSC employee transitions to Ingersoll Rand, will they have to meet this year's Ingersoll

Rand insurance provider's deductible if it has already been met with Aetna?

Healthcare deductibles or out of pocket maximums from the CSC Plans are not transferred over to the

Ingersoll Rand plans. This will mean that you will need to meet the insurance plan deductible.

63. I am a former Ingersoll Rand employee and currently employed by CSC in Mexico.

After I apply to a similar position and if I am selected, will I have the same CSC salary and

benefits? Is Ingersoll Rand going to consider the seniority I had before? Yes. Your salary and

benefits package will be determined in accordance with Ingersoll Rand standard compensation policies

and practices. Each individual position will be evaluated for compensation purposes in accordance with

Ingersoll Rand standard compensation policies and practices and will be outlined in the offer letter.

Per Ingersoll Rand policy, as a former Ingersoll Rand employee, your service date will be adjusted.

Generally speaking, for example, if you were an Ingersoll Rand employee for 10 years and 2 years with

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CSC, your adjusted service years will be 12 years and upon your rehire date. It is important to note that

there may be some adjustments to seniority based on Latin American country-specific laws.*

64. For Ingersoll Rand legacy employees, well we keep our currently pay scale, tenure and

accrued vacation? See answer to the question above.

65. For HR, after hiring with Ingersoll Rand, Allegion, Hussmann, will our direct deposit

information need to change and will the monthly payroll deposit be automatically revised?

Yes

66. For HR, after hiring with Ingersoll Rand, Allegion, Hussmann, will our direct deposit

information need to change? Will the monthly payroll deposit be automatically revised? Once

the employee is hired with Ingersoll Rand, you will be required to go into the system to update your direct

deposit/emergency contact information, personal information, etc.

67. Just to confirm, Susan just said if we come back to Ingersoll Rand for "like to like" position,

our salary will be the same. That is correct. If the position is the same position that you are currently

in, we will honor the salary that you currently make at CSC.

Allegion FAQs

68. When and where will Allegion positions be available?

Allegion positions will begin to be posted on September 11th and will remain open until September 17th.

(i.e., in alignment with the Ingersoll Rand schedule mentioned above). Positions will be posted on

http://careers.ingersollrand.com/.

The new hires slated for Allegion will initially report through Ingersoll Rand Security Technologies

organization. Although the planned spinoff date is November 29th, Ingersoll Rand separation activities

will continue into 2014.

69. Who will interview the Allegion candidates and where will they report when they return to

Ingersoll Rand? Candidates will be interviewed by Allegion managers and human resources. Targeted

hires for Allegion will initially report through the Ingersoll Rand Security Technologies organization

structure.

70. If an employee returns into Ingersoll Rand to begin with, when they will transition to

Allegion? You will continue to provide infrastructure services support to Hussmann or Allegion

immediately after you are hired back to Ingersoll Rand. You can expect that the separation activities for

each of these companies will not coincide with the CSC service transition dates. Therefore, in coming

months Ingersoll Rand managers will be coordinating with the Hussmann and Allegion leadership teams

to further define a transition date for each infrastructure service area and its impact on your role.

71. If we currently support Allegion, Hussmann and Ingersoll Rand locations and are hired back

on with Ingersoll Rand will we stop supporting all non-Ingersoll Rand locations

(Allegion\Hussmann) immediately after being hired back on with Ingersoll Rand? You will

continue to provide infrastructure services support to Hussmann or Allegion immediately after you are

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hired back to Ingersoll Rand. You can expect that the separation activities for each of these companies

will not coincide with the CSC service transition dates. Therefore, in coming months Ingersoll Rand

managers will be coordinating with the Hussmann and Allegion leadership teams to further define a

transition date for each infrastructure service area and its impact on your role.

72. Will Allegion require relocation to their offices in Carmel? If not, what would their

requirements be? It will depend upon the role and if the position can be supported remotely. You will

need to speak with human resources once the position is posted to further define the job location

requirements.

Hussmann

73. When will Hussmann positions be posted? Hussmann positions will be posted on September

18th and remain open until September 24th on: https://hussmanncareers.silkroad.com/.

74. If I apply for a Hussmann position, will I be hired in directly to Hussmann or to Ingersoll

Rand? You will be hired directly in to Hussmann.

75. If I spend half of my time supporting Ingersoll Rand and half of my time supporting

Hussmann location; if I am hired by Ingersoll Rand, will I immediately stop supporting

Hussmann? We suggest that you apply for positions in both companies. We still have a TSA in place

and you will likely continue to support Hussmann during this interim period.

76. If we apply a like for like job (Allegion/Hussmann/Ingersoll Rand)? Will we hear back from

each of the sectors or all at once? You will hear separately from each of the sectors.

77. Is Hussmann opening jobs for FST at the Hussmann sites? Hussmann will have 4 roles posted on

the following website (2 in US and 2 in Mexico) beginning on September 18th:

https://hussmanncareers.silkroad.com/.

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Other Miscellaneous FAQs

78. Why was the decision made not to simply transition vs. hiring us back to Ingersoll Rand?

Over the past couple of years the organization has changed slightly and we need to have flexibility in

filling roles and allocating our resources. In some cases sites don’t have enough resources. We need to be

deliberate about how we bring folks back to Ingersoll Rand.

79. What are the roles and responsibilities of the new IT leaders for this project? One of the key

responsibilities of the new IT leaders will be to make hiring decisions for their respective functions.

80. When re-joining Ingersoll Rand in a like-for-like role, will a probation period be required?

Within Ingersoll Rand we do not have a probationary period policy. However, we do monitor

performance on a continuous basis.

81. Will our cell phone numbers carry over with us?

The Welcome Center section site will soon provide information on the transition of cell phones and cell

phone numbers.

82. I’ve had a legal name change and would like my Ingersoll Rand domain ID to reflect my

legal name. Can my new Ingersoll Rand domain name be different than my prior Ingersoll

Rand domain name?

For the purposes of the transition, any former Ingersoll Rand employees that transition back will be

assigned their former Ingersoll Rand domain I.D. credentials, Typically, according to Ingersoll Rand

policy, domain ID's are not changed for any reason.

83. Is the information, regarding the transition of services back to Ingersoll Rand, at this web

address accurate http://ir.ingersollrand.com/content/ircorp/itinfrastructurejobs.html?

Yes. In addition to the site you mentioned above in your question, the following link

http://www.ingersollrand.com/itinfrastructurejobs references the same content.

84. I had a significant amount of money sitting in a Retiree Medical account which continues to

grow. I can still access this through the Fidelity website; however, was told that I had to

forfeit this when I transitioned to CSC. Will this option still be available to me and at the

balance it is at today, if I were to accept an offer with Ingersoll Rand? Please contact the

Ingersoll Rand Employee Services upon your offer.

85. Given that relationships matter, when do you think there will be visibility to the names of

level 1 managers and below? After the contract is signed, offers will be made for level 1 manager

positions. Within a very short period of time thereafter, a more detailed organization announcement will

be released with the names of Josh Van Dyke’s (VP Infrastructure Service) s direct reports.

86. Will we know who the managers are for each of the positions that are posted? For a Wave 1

position, likely not. However for positions in waves 2+, the direct reports to the VP of Infrastructure

Services (Josh Van Dyke) will be announced in the mid-September timeframe.

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87. Will former Ingersoll Rand personnel that are currently working remotely from home be

able to continue to work remotely or will they have to report to an Ingersoll Rand facility?

This will depend on the role and if your customer group is located in California. We are trying to be

flexible with working remotely.

88. I have several employees that worked for Ingersoll Rand/Trane, then ACS and now CSC that

are looking for some clarification on a question from yesterday's call. If they return to

Ingersoll Rand, would their years of service be Ingersoll Rand/Trane years plus ACS years

plus CSC years or Ingersoll Rand/Trane years plus CSC years? Vacation leave will be an adjusted

service date which means that any years of service with Ingersoll Rand/Trane will be considered when

you come back to Ingersoll Rand; however any years within ACS/CSC will not be.

89. Will Ingersoll Rand offer me a H1B Visa which opens next April and then can take me in to

Ingersoll Rand as Full Time Employee? IF you are an L-1B worker currently, Ingersoll Rand could

sponsor you for H-1B in April but it would not be effective until October 2014. We will need to know

how much L-1B time he has used up already working in USA. L time counts against the 6 year H-1B

limit so we need to know how much available work authorization you have left

90. I am currently on L1B Visa and working in Siebel Admin. My current work permit does not

allow me to shift to Ingersoll Rand, but I am interested in Ingersoll Rand. Can I continue to

work in Ingersoll Rand as a contractor through CSC - If yes, please let me know the process

for the same. You can only work as a contractor if Ingersoll Rand continues to have a contract for your

specific services with CSC.

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CSC FAQs

91. What can current CSC employees expect to assist them in pursuing other opportunities

within CSC? It would be helpful if Ingersoll Rand Account employees could do 3 things:

Make sure you have entered the target transfer of services date to Ingersoll Rand in the Global Resource

Manager (GRM) system - if in doubt use 31 Dec 2013 - so that Sourcing Managers will look at the IR

Account employees as potentially becoming available before any other candidates.

Make sure you have updated your resume and skills matrix to reflect your most recent skills and

experience. GRM uses that information extensively in CSC internal opportunity searches.

Make sure your current Global Delivery Network (GDN) resource owners are aware that you may be

coming available because they are also looking for people to fill roles that have not yet been advised to the

Sourcing Managers.

92. Will I still be working for CSC and be expected to turn in my time through the time codes

that have been provided for me in the past?

You should consult with your CSC manager in response to this question.

93. Will I be notified by CSC when the last days or week that I will be working for them at an

Ingersoll Rand location?

Your CSC manager will be able to provide you with guidance as the transition unfolds.

94. Will you consider staff augmentation via CSC during the interim period if positions remain

unfilled? Yes.

95. Do we have to give CSC 60 day’s prior notice of our intention to terminate employment and

accept an offer from Ingersoll Rand? No, you will need to notify CSC of your intention to join

Ingersoll Rand but will not be required to provide 60 days’ notice.

96. How will the separation be made with CSC? How will that work?

For Wave 1 the last day of employment with CSC will be on Friday, October 4th and the start date with

Ingersoll Rand will be October 5th. Wave 2, the last day will be November 1st and start date with

Ingersoll Rand is November 2nd. You should follow the normal resignation process with CSC to

facilitate a smooth transition between companies.

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Ingersoll Rand Benefits FAQs: Health & Welfare, Wellness

Any questions in reference to payroll, benefits, bonus, tuition reimbursement, vacation leave,

401(k), etc. while employed with CSC, must be referred directly to CSC Corporate Shared Services at

877-612-2211.

97. When will I be eligible for Ingersoll Rand health and welfare benefits?

If you are hired or rehired, you will be eligible to participate in Ingersoll Rand Health and Welfare

benefits in accordance with ordinary terms. Generally, health and welfare benefits coverage begins on

your date of hire or rehire. However, you must actively enroll in the Ingersoll Rand Health and Welfare

benefit programs within the first 30 days of date of hire or rehire if you want health coverage to begin on

your date of hire or rehire. Please note that you will be able to begin participating in Health Progress

beginning October 1, 2013 for credits to be applied for the 2014 Plan year.

Once you have made your election for benefits, your enrollment information should be updated with the

benefit carrier and you should receive your ID cards within 7-10 business days.

98. What will my benefits be at Ingersoll Rand? On your hire or rehire date, you can find a new hire

benefits summary on via the Personal Progress Portal on My Ingersoll Rand (Personal Progress > Live >

Health Care Benefits (U.S.)) which provides a summary of all benefits.

99. Will there be an open enrollment period for benefits? You must enroll in Health & Welfare

benefits within the first 30 days of the date of hire or rehire. If you do not enroll within the first 30 days

of the date of hire or rehire, you will not be eligible to enroll in the Health & Welfare plans until the next

annual benefits enrollment anticipated to be in October 2013 for benefit coverage to be effective of January

1, 2014.

100. How do I enroll in Benefits? Benefits enrollment information will be sent to your home address or

once your information has been sent to My Benefits Enrollment, you can visit the link below to view your

benefit packet and enroll. Review the information for details about your available options and costs and

enrollment instructions. If you do not receive your information within two weeks, contact the Employee

Contact Center at: 1-866-472-6793

https://mybenefitsenrollment.ehr.com/ESS/custom/home/irlogin.aspx

Instructions:

Your User ID is your SSN

Select “Create or Reset Password” in the upper right hand corner to create your password

Confirm that the information that you enter when creating your password matches the

information within My Data. For example: zip code; social security number; and date of birth

101. When will my benefit deductions start? Your first benefits deductions will take place as soon

as administratively possible after you make elections.

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Ingersoll Rand Benefits FAQs: Retirement

102. With the transition back to Ingersoll Rand will my retirement benefits be the same as prior

to the transition to CSC? If you are rehired with Ingersoll Rand, then you will be eligible to

participate in the Ingersoll Rand 401(k) plan (the Ingersoll-Rand Company Employee Savings Plan

(ESP)). The company match is $1 of $1 up to the first 6% of eligible pay that you contribute PLUS a

core (or non-matching) company contribution equal to 2% of your eligible pay that will provided

regardless of whether you contribute to the ESP. You are immediately eligible to participate in the ESP

upon rehire. Therefore, you are eligible to participate in the ESP with the opportunity to receive up to

8% of eligible pay in employer contributions from Ingersoll Rand.

You are fully vested in your own 401(k) contributions and in company matching contributions at all

times. You are fully vested in the core (or non-matching) company contribution after completing 3

years of vesting service, reaching age 65 while employed by the company, death or becoming disabled

while employed by the company. The 3 years of vesting service may include any service with Ingersoll

Rand before your rehire date depending on whether you satisfy certain “break in service” rules under the

ESP.

Rehired employees are not automatically enrolled in the ESP. Once you are rehired, please contact

Fidelity directly at 866-294-7263, or go to the Fidelity web site https://401k.fidelity.com. Once logged

into the site, choose New Deferral Election under contributions.

103. Will I be eligible to participate in the Ingersoll-Rand Pension Plan Number One (Pension

Plan) upon my hire or rehire date? What happens to my pension benefit if I previously

participated in the Pension Plan? No. Active participation in the Pension Plan has been frozen for

any person hired or rehired on and after July 1, 2012. Therefore, you will not earn any pension benefit for

the service you perform with Ingersoll Rand after your hire or rehire date.

If you previously participated in the Pension Plan and accrued a pension benefit at the time you

terminated, you will continue to be eligible for the amount that you previously accrued provided that you

were vested in that benefit amount at the time you terminated and you did not take a distribution.

Generally, to be vested in the pension benefit you must have 5 years of service. The 5 years of

vesting service may include any service with Ingersoll Rand before your rehire date depending on

whether you satisfy certain “break in service” rules under the Pension Plan.

104. What is vesting service? Vesting service is the period of service used to determine your right to receive

payment of the benefits that you accumulated.

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Benefits: Miscellaneous

105. Who do I contact for assistance?

Current CSC Employees: Any questions in reference to payroll, benefits, bonus, tuition

reimbursement, vacation leave, 401(k), etc. while employed with CSC, must be referred directly

to CSC Corporate Shared Services at 877-612-2211.

CSC Employees with Ingersoll Rand Offer Letters: To speak with a call center representative,

please call the Employee Contact Center (866) 472-6793 Monday – Friday 7 a.m. – 7 p.m. EST. In

order to better assist you, please identify yourself as a CSC rehire.

Once you are rehired and have access to the Ingersoll Rand intranet home page, you may also use

MyAnswers which is a self-service search tool for around-the-clock answers to frequently asked payroll,

benefits, travel and expense questions and more.

The resource is currently available for active U.S. employees only. From 401k to vendor forms, this one-

stop-shop provides easily searchable information whenever you need it, without calling the Employee

Contact Center or local HR, or browsing numerous sites or documents for answers. Information is

accurate and up-to-date, and is reflective of the most commonly asked employee questions and issues.

Content included in MyAnswers is applicable to all active U.S. employees. As a result, MyAnswers does

not include any information specific to locations, individual plans or union agreements. It also does not

include answers to technology questions, which should be directed to the IT Support Team (1-800-872-

6381).

106. Where can I find MyAnswers?

MyAnswers can be accessed from the Corporate Shortcuts on the Ingersoll Rand intranet home page, or

from many of the other commonly used sites such as My Data, My Team Transactions, Manage My

Team and other commonly used benefits, payroll and expense sites.

________________________________________________________________________________________

NOTE: The above Frequently Asked Questions are intended to provide a basic explanation of your

employment with Ingersoll-Rand and its compensation and benefits programs. This document does not

constitute an employment agreement and does not guarantee employment. Further, if there is any

discrepancy between this document and the terms of the applicable actual compensation and employee benefit

plan document, the terms of the applicable compensation or employee benefit plan document shall govern.

Finally, Ingersoll Rand reserves the right to modify, amend and terminate any of its compensation and

employee benefits programs at its sole and absolute discretion.