CstM 301 - Management & Organizationindividual behavior

individual differences…

personalitiesattitudesperceptionsvaluesbeliefsphilosophiesbehavioral styles

why should managers care…

individual behavior sets…

performance behaviors

withdrawal behaviors

citizenship behaviors

dysfunctional behaviors

perception…

attribution…

fundamental attribution error

self-serving bias

tendencies & distortions…

stereotypes

halo effect

selective perception

projection

impression management…

personality…per·son·al·i·ty [pur-suh-nal-i-tee] -noun1. the quality of being a person; existence as a self-conscious human being; personal identity2.the set of individual characteristics that underlie a relatively stable pattern of behavior3.the profile of characteristics making a person unique from others

big five personality traits…

extroversion

agreeableness

conscientiousness

emotional stability

openness to experience

myers-briggs types…

extroverted vs. introverted

sensing vs. intuitive

thinking vs. feeling

judging vs. perceiving

personality factors…

locus of control

authoritarianism

machiavellianism

self-monitoring

type a personality

attitude…at·ti·tude [at-i-tood] -noun1. the way a person views something or tends to behave towards it

attitude…

cognitive dissonance…

attitude behavior

cognition affect behavior

my job is interesting

i love my job i am going to get to work

early and with a smile on my

face

job satisfaction factors…

work itselfquality of supervisioncoworkersopportunitiespaywork conditionssecurity

what employers are looking for…

job involvement

organizational commitment

organizational citizenship

other impacts on attitude…e·mo·tions [ih-moh-shuhns]- noun1.strong feelings directed toward someone or something

moods [moods]- noun1.generalized positive and negative feelings or states of mind

stress [stres]- noun1.a state of tension caused by extraordinary demands, constraints or opportunities

sources & types of stress…

stres·sor [stres-er]- noun1.anything that causes stress

constructive stress

destructive stress

stress relief…