csun 2013 legal update: web, mobile, digital accessibility (lainey feingold + linda dardarian)

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Digital Accessibility: 2013 CSUN Legal Update (Web, Mobile, More!) Lainey Feingold ([email protected] ) / @LFLegal) Linda M. Dardarian ( [email protected] ) CSUN 2013 San Diego, California USA

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Presentation at the 2013 CSUN Disability and Technology Conference about laws, regulations, court cases and legal settlements about digital accessibility for people with disabilities. Presentation by Lainey Feingold (@LFLegal) and Linda Dardarian (gbdhlegal.com)

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Page 1: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Digital Accessibility: 2013 CSUN Legal Update

(Web, Mobile, More!)

Lainey Feingold ([email protected]) / @LFLegal)

Linda M. Dardarian ([email protected])

CSUN 2013

San Diego, California USA

Page 2: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Presentation Overview

LawsFederal regulationsCourt rulingsLegal strategiesSettlementsYou!

Page 3: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Behind The Laws:Digital Access Is A Civil Right

Right to be Free from discrimination

Right to: Information Services Participation

Education Travel Community

Page 4: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Overview: What Laws Require Digital Access?

Americans With Disabilities Act

State Laws Discrimination Little 508

Section 503

Section 504

Section 508

21st Century CVAA

Air Carriers Access Act

International

Page 5: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Update: U.S. Federal Regulations

DOJ Private Sector

DOJ State + Local Gov’t Section 508

DOT (Airline)

Page 6: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Update: Courts Rulings About Digital Accessibility

Page 7: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Two Courts . . . Two Rulings

Page 8: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Disappointing Court Results

Is the Web a “Place”?

Viacom

Page 9: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Courts Recognize Reading Rights

Google Digital Books

Philadelphia Library Nooks

Florida State

Page 10: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Legal Strategies For Digital Inclusion

Structured Negotiations

Lawsuits

State Attorney General

Investigations

Federal Administrative

Complaints

Page 11: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Update: Web and Mobile App Accessibility Settlements

Page 12: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Recent Legal Settlements

MLB MonsterBank of AmericaLevel UpQuicken Loans ArenaDisney

Page 13: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Settlement Terms

Accessibility Standard

3rd party content Term of Agreement Publicity Accessibility Information Page

Training Web development Customer service

Monitoring Enforcement All channels (web / app / FB)

Page 14: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Law = Money = Business Case

Payments to individuals/organizations

Class action damages

Civil penalties Attorney’s fees

and expert costs

Page 15: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Coming in 2013 (maybe)

• CNN Captioning • JetBlue Airways• Weight Watchers• On-line Grocery

Delivery• Maricopa CC• Health Insurance

Page 16: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Advocacy Efforts BEFORE You Call a Lawyer

Page 17: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Complaints to Website and App Owners

On-line contact pages

Toll-free phone numbers

Facebook

Twitter

Related Brick and Mortar staff

Page 18: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Document Document Document

Keep track of communications

Give deadlines

Follow-up

Page 19: CSUN 2013 Legal Update: Web, Mobile, Digital Accessibility (Lainey Feingold + Linda Dardarian)

Learn More

HTTP://LFLEGAL.COM

HTTP://GBDHLEGAL.COM

@LFLEGAL

1-800-822-5000 (GDBH)