cultural intelligence (cq) assessment · cultural intelligence (cq) assessment ... speech acts ......
TRANSCRIPT
![Page 1: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/1.jpg)
1
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
CulturalIntelligence(CQ)Assessment
ThomasRockstuhl,SoonAng,KokYeeNg
NanyangTechnologicalUniversity,Singapore
FilipLievens
GhentUniversity,Belgium
![Page 2: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/2.jpg)
2
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
TWOTALESFROMTHEGLOBALIZEDWORLD…
![Page 3: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/3.jpg)
3
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
THEGOVERNMENTCOOPERATIONTHATNEARLYWASN’T
![Page 4: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/4.jpg)
4
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
OBAMADRAWSFIREFORBOWTOJAPANESEEMPEROR
![Page 5: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/5.jpg)
5
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 5
WHYCQ?
90percent ofleadingexecu=vesfrom68countriesnamedinterculturalleadershipasatopmanagementchallenge
-David Livermore (2010)-
![Page 6: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/6.jpg)
6
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 6
PRESENTATIONOUTLINE
WhatisCulturalIntelligence(CQ)?
CQAssessmentReport‐basedMeasures
CQAssessmentPerformance‐basedMeasure
![Page 7: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/7.jpg)
7
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
DOESCQ=EQ?
![Page 8: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/8.jpg)
8
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
AQUICKTHOUGHTEXPERIMENT
Ques@on:
Whatquali=esdoesapersonneedtohavetobeeffec=veinculturallydiversesitua=ons?
![Page 9: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/9.jpg)
9
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
Qualitiesofculturallyeffectivepeople
Open‐minded Thickskin Goodactors Culturalempathy Non‐judgmental Takingperspec=ves Adaptable Sensi=ve Notfussy Curious Friendly Goodnego=ator Technicalskills Organiza=onalskills Senseforpoli=cs Flexibility
Notafraidoffailure Learningfrommistakes Humble Mindful LearningaVtude Goodlanguageskills Goodcommunicator Pa=ence Outgoing Goodpeopleskills Professional Emo=onalmaturity Stresstolerance Crea=vity Senseofhumor Perseverance
Tolerance Respect Self‐control Ini=a=ve Self‐confidence Knowledgeorienta=on Observa=onalskills Risktaking Makingsenseofnewexperiences Ac=on‐orienta=on Self‐monitoring Conflictresolu=on Mo=va=ontoworkoverseas Nonverbalsensi=vity Interestinculture Compromisinginsteadofdomineering
…andmore?
![Page 10: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/10.jpg)
10
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
IndividualAdaptabilitytomeetdemandsofenvironmenteffec@vely
10
Ageneralconsensusbyintelligenceexperts:
1921Symposium(14)1986Symposium(24)
Source:Sternberg,R.J.,&Deaerman,D.K.(Eds.)(1986).Whatisintelligence?:Contemporaryviewpointsonitsnatureanddefini=on.Norwood,NJ:Ablex.
WHATISINTELLIGENCE?
![Page 11: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/11.jpg)
11
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 11
• Biological–brainaskeyorgan• Metacogni=ve–knowledge&controlofcogni=on• Cogni=ve–knowledge&knowledgestructures• Mo=va=onal–magnitude&direc=onofenergy• Behavioral–behaviorsandac=ons
DIFFERENTLOCIOFINTELLIGENCE(Sternberg&Deaerman,1986)
![Page 12: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/12.jpg)
12
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 12
WHATISCULTURALINTELLIGENCE?
Thecapabilityofanindividual,group,organiza@ontofunc@oneffec@velyinsitua@onscharacterizedbyculturaldiversity.
‐Earley&Ang(2003)CulturalIntelligenceStanfordUniversityPress
![Page 13: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/13.jpg)
13
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 13
FOURFACTORSOFCQ
Drive
Strategy
Ac@on
Knowledge
![Page 14: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/14.jpg)
14
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 14
CQDRIVEDIMENSIONS
IntrinsicMo@va@on Derivingenjoymentfromculturallydiverse
experiences
ExtrinsicMo@va@on Gainingbenefitsfromculturallydiverse
experiences
Self‐Efficacy Havingtheconfidencetobeeffec=veincross‐
culturalsitua=ons
![Page 15: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/15.jpg)
15
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 15
CQKNOWLEDGEDIMENSIONS
Business Economic,poli=cal,legalsystems
Interpersonal Values,religions,marriagesystems,
kinship,genderroles
Socio‐linguis@cs Rulesoflanguage,artsandcrags
![Page 16: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/16.jpg)
16
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 16
CQSTRATEGYDIMENSIONS
Planning An=cipa=nghowtoapproachthepeople,topic,
andsitua=onbeforeinterculturalencounters
Awareness Beingintunewithwhat’sgoingoninselfand
othersduringinterculturalinterac=ons
Checking Monitoringappropriatenessofplansand
expecta=onsduringinterculturalencounters
![Page 17: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/17.jpg)
17
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 17
CQACTIONDIMENSIONS
SpeechActs Useofappropriatewords
VerbalBehavior Voicecharacteris=cs Silence
Non‐VerbalBehavior Gesturesandbodymovements
Facialexpressions Proxemics
![Page 18: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/18.jpg)
18
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 18
PRESENTATIONOUTLINE
WhatisCulturalIntelligence(CQ)?
CQAssessmentReport‐basedMeasures
CQAssessmentPerformance‐basedMeasure
![Page 19: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/19.jpg)
19
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 19
DEVELOPINGAREPORTBASEDCQASSESSMENT
ScaleDevelopment&Cross‐valida@on Mul=plesamples(N=1360)inSingapore&US Reliability Factorstructuregeneralizesacrosssamples,=me,andcountries
Predic@vevalidity Mul=plesamples(N=794)inSingapore&US Field&educa=onaldevelopmentseVngs Addi=onalsupportforconvergent&discriminantvalidityofCQscale Predictsculturaljudgment&decisionmaking,culturaladapta=on,andtask
performanceagercontrollingfordemographics,IQ,EQ,andpersonality
(Angetal.,2007)
![Page 20: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/20.jpg)
20
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 20
PREDICTIVEVALIDITYOFREPORTBASEDASSESSMENT
Expatriatejobperformance(e.g.,Angetal.,2007;Chenetal.,2010)
GlobalLeadership(Elenkov&Manev,2009;Rockstuhletal.,2009)
Interculturalnego@a@oneffec@veness(Imai&Gelfand,2010)
Culturaladapta@on(e.g.,Angetal.,2007;Templeretal.,2006)
Mul@culturalteamfunc@oning(Flaherty,2008;Rockstuhl&Ng,2008)
Socialnetworks(e.g.,Chua&Morris,2009;Fehr&Kuo,2008)
…Over&aboveDemographics,IQ,EQ,Personality
![Page 21: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/21.jpg)
21
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 21
EXISTINGREPORTBASEDMEASURES
SelfObserver
mini‐CQS
CQS
Mul@sourceCQFeedback
![Page 22: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/22.jpg)
22
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
REACHANDRANGEOFCQ
![Page 23: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/23.jpg)
23
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved.
HOWHASCQBEENUSED?
Business
GovernmentandNotforProfit
Execu@veProgramsinBusinessSchools
UniversityPrograms
![Page 24: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/24.jpg)
24
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 24
PRESENTATIONOUTLINE
WhatisCulturalIntelligence(CQ)?
CQAssessmentReport‐basedMeasures
CQAssessmentPerformance‐basedMeasure
![Page 25: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/25.jpg)
25
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 25
DEVELOPINGAPERFORMANCEBASEDCQASSESSMENT
Mul@media‐vigneeesdisplayinginterculturalinterac@ons
Mul@media‐vigneeescover: Widerangeofworkplace&socialinterac=ons Allimportantculturalvaluedimensions 11Na=onali=esfromallmajorcon=nents
Assesseerespondstomul@media‐vigneeesusingopen‐endedques@ons
![Page 26: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/26.jpg)
26
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 26
PREDICTIVEVALIDITYOFPERFORMANCEBASEDCQASSESSMENT
Sample:133workingadultsfrom21countriesworkinginmul=culturalconsul=ngprojectteams
…Over&aboveDemographics,IQ,EQ,Personality
CQself‐reported
CQperformance‐based
InterculturalLeadershipEmergence
.17*
.18*
![Page 27: Cultural Intelligence (CQ) Assessment · Cultural Intelligence (CQ) Assessment ... Speech Acts ... Center for Leadership & Cultural Intelligence, NTU](https://reader033.vdocuments.net/reader033/viewer/2022051106/5b5e98117f8b9aa3048d5f5a/html5/thumbnails/27.jpg)
27
© 2010 Thomas Rockstuhl, Center for Leadership & Cultural Intelligence, NTU. Not for reproduction without permission. All rights reserved. 27
RESOURCES hap://culturalq.com/
Earley,P.C.,&Ang,S.(2003).CulturalIntelligence.IndividualInterac1onsAcrossCultures.PaloAlto,CA:StanfordUniversityPress.
Ang,S.,VanDyne,L.,Koh,C.K.S.,Ng,K.Y.,Templer,K.J.,Tay,C.,&Chandrasekar,N.A.(2007).Culturalintelligence:Itsmeasurementandeffectsonculturaljudgmentanddecisionmaking,culturaladapta=on,andtaskperformance.ManagementandOrganiza1onReview,3,335‐371.
Ang,S.,&VanDyne,L.(2008).HandbookofCulturalIntelligence:Theory,Measurement&Applica1ons.Armonk,NY:M.E.SharpeInc.
Livermore,D.(2010).LeadingwithCulturalIntelligence:TheNewSecrettoSuccess.NewYork:AMACOM.