culture hacking 101: transforming toxic workplace cultures

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The Simplest Way To Transform A Toxic Workplace Culture RAAF Townsville July 2016 Heidi Alexandra Pollard CEO, UQ Power Culture Hacking 101 www.UQPower.com.au

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Page 1: Culture Hacking 101: Transforming Toxic Workplace Cultures

The Simplest Way To

Transform A Toxic Workplace Culture

RAAF Townsville July 2016

Heidi Alexandra PollardCEO, UQ Power

Culture Hacking 101

www.UQPower.com.au

Page 2: Culture Hacking 101: Transforming Toxic Workplace Cultures

Shift happens.

• Hyper-connectivity• Increased Demand for CSR• Accelerating Technology • People want tailored convenience

Page 3: Culture Hacking 101: Transforming Toxic Workplace Cultures

““Heidi we’ve seen more Heidi we’ve seen more change in the last 3 change in the last 3

years than in the last years than in the last 3030.” .”

Page 4: Culture Hacking 101: Transforming Toxic Workplace Cultures

Let’s take a walk in the Let’s take a walk in the Land of Possibility Land of Possibility

and see if you can be a and see if you can be a futurist too!futurist too!

Page 5: Culture Hacking 101: Transforming Toxic Workplace Cultures

Let’s take a walk in the Let’s take a walk in the Land of Possibility Land of Possibility

and see if you can be a and see if you can be a futurist too!futurist too!

Page 6: Culture Hacking 101: Transforming Toxic Workplace Cultures

www.UQPower.com.au

PAIR SHARE - DISCUSSHow many predictions did you guess?

Which predictions surprised you the most?

How do these future trends relate to your work and leading your team in Defence?

?

Page 7: Culture Hacking 101: Transforming Toxic Workplace Cultures

What makes a workplace great?(What do you see, hear and feel?)

www.UQPower.com.au

UQPower.com.au#StartWithU

Page 8: Culture Hacking 101: Transforming Toxic Workplace Cultures

What makes a workplace suck?(What do you see, hear and feel?)

www.UQPower.com.au

UQPower.com.au

Page 9: Culture Hacking 101: Transforming Toxic Workplace Cultures

As workplace futurists and culture architects, we get excited about the development of leaders and the creation of cultures that are adaptive and sustainable for the new world of work. This workplace culture is impacted by 3 key areas:

We’re passionate about

Work / play / living

City based dwellersMassively mobileConstantly connectedCloud Computing

EnergyDisconnectionDepressionGenerosity Economy Resilience

Co-workingCollaboration

End of retirementGlobal nomads

Questioning consumersHigh transparency

Education reengineeringQuadruple bottom line

Page 10: Culture Hacking 101: Transforming Toxic Workplace Cultures

www.UQPower.com.au

UQPower.com.au#StartWithU

What’s the differentiating factor between good companies and awesome companies?

Page 11: Culture Hacking 101: Transforming Toxic Workplace Cultures
Page 12: Culture Hacking 101: Transforming Toxic Workplace Cultures

The Awesome Ones have their House In Order

The four keys to building an awesome business are:

VISION – creating a truly differentiated strategy

IQ – driving flawless execution

BODY – having a solid brand and plenty of cash to weather the storms

EQ – Attracting and keeping the right people

Page 13: Culture Hacking 101: Transforming Toxic Workplace Cultures

YOU HAVE TO

#startwithU

AND GET YOUR HOUSE IN ORDER

Page 14: Culture Hacking 101: Transforming Toxic Workplace Cultures

Why are some staff“Batteries Not Included”

UQPower.com.au#StartWithU

Page 15: Culture Hacking 101: Transforming Toxic Workplace Cultures

And other staff are “Batteries Included”

UQPower.com.au#StartWithU

Page 16: Culture Hacking 101: Transforming Toxic Workplace Cultures

Because some leaders are “Drainers” of energy

These are CONTAINER MANAGERS

UQPower.com.au#StartWithU

Page 17: Culture Hacking 101: Transforming Toxic Workplace Cultures

And other leaders are “Givers” of energy

These are EXPANDER LEADERS

UQPower.com.au#StartWithU

Page 18: Culture Hacking 101: Transforming Toxic Workplace Cultures

People join a company

UQPower.com.au#StartWithU

Page 19: Culture Hacking 101: Transforming Toxic Workplace Cultures

But leave their manager

UQPower.com.au#StartWithU

Page 20: Culture Hacking 101: Transforming Toxic Workplace Cultures

#1 Skill of Expander Leaders

UQPower.com.au#StartWithU

‘e’Download our free report 8 Signs of Strong Emotional

Intelligence here

www.uqpower.com.au/strong-eq

Page 21: Culture Hacking 101: Transforming Toxic Workplace Cultures

The people who best handle challenging times of change are those with high emotional intelligence (EQ). There are five domains of EQ identified including:1.Knowing your emotions2.Managing your emotions3.Motivating yourself4.Recognising and understanding other people’s emotions5.Managing relationships ie: managing the emotions of others.

EQ – Emotional Intelligence

Page 22: Culture Hacking 101: Transforming Toxic Workplace Cultures

A simple leadership hack to shift your culture

Body Language Proficient

Page 23: Culture Hacking 101: Transforming Toxic Workplace Cultures

- 7% of meaning is in the words that are spoken

-38% of meaning is paralinguistic – the way we say it

-55% of meaning is in body language & expression

WHY YOU MUST BECOME FLUENT IN A SECOND LANGUAGE

Page 24: Culture Hacking 101: Transforming Toxic Workplace Cultures

TIP: Lead with your body.

Introduce yourself to someone:

Like it’s a waste of your time

You Can Raise Your Frequency

Page 25: Culture Hacking 101: Transforming Toxic Workplace Cultures

TIP: Lead with your body.

Introduce yourself to someone:

Like they are your long lost best friend

You Can Raise Your Frequency

Page 26: Culture Hacking 101: Transforming Toxic Workplace Cultures

www.UQPower.com.au

LEADING CHANGE THROUGH DIFFICULT TIMES

WCA:

Moving from policemen to

helpful advisors

Page 27: Culture Hacking 101: Transforming Toxic Workplace Cultures

There are 7 steps to having a difficult conversation:

1 – Set the scene2 – Describe your feelings3 – Clarify importance4 – Own your part5 – Offer solutions6 – How to move forward7 – Invite their response

PAIR SHARE

Difficult Conversations

Page 28: Culture Hacking 101: Transforming Toxic Workplace Cultures

www.UQPower.com.au

CHANGE IS GOING TO HAPPEN YOU CAN CHOOSE TO LET IT HAPPEN TO

YOU OR YOU CAN

Make It HappenAND LEAD THE WAY!

UQPower.com.au#StartWithU

Page 29: Culture Hacking 101: Transforming Toxic Workplace Cultures

WHEN LEADERS FOCUS ON DEVELOPING THEIR PEOPLE AT

WORK EVERY CULTURE AND BUSINESS METRIC IMPROVES

Source: WorkHuman Research Institute at Globoforce

Page 30: Culture Hacking 101: Transforming Toxic Workplace Cultures

DISCUSSION

UQPower.com.au

Page 31: Culture Hacking 101: Transforming Toxic Workplace Cultures

Stay in touch www.UQPower.com.auwww.linkedin.com/in/heidialexandrapollard