© 2017 Nokia1

Culture of Quality Survey &

Nokia Quality Awards™

iComms Council Call

Quality Culture and Engagement

October 26, 2017

Nokia Internal Use

© 2017 Nokia2 Nokia Internal Use

A strong quality mindset … It’s the Nokia Way

Four core cultural elements

Nokia – Internal

CULTUREA culture of quality is defined by

an environment where employees hear, feel, and see quality all around them with a core set of “carriers” reinforcing it. TRANSFER

quality to peers

HEARothers care

about quality

SEEothers drive quality-focused

actions

FEELquality all around

Source – CEB Quality Leadership Council

Leadership emphasisMessage credibility

Employee ownershipPeer involvement

HEARquality

SEEquality

FEELquality

TRANSFER

quality+ +[

[

x

Nokia – Internal Source – CEB Quality Leadership Council

Culture of quality | What drives improvement

LIVING

DETACHED

RESPONDING

FOLLOWING

IMPROVING

Culture of quality | Where does Nokia stand?

Leadership emphasisMessage credibility

Employee ownershipPeer involvement

▪ Little understanding of how work links to quality & customers

▪ Quality discussion ad hoc and limited to issues or failures

▪ Quality policies & procedures

▪ Leadership emphasis on quality

▪ Quality discussion, but mainly on non-conformance, inspections, audits

▪ Employees comply to quality policies & procedures

▪ Employees understand quality expectations and have to be met

▪ Leadership emphasis on quality, plus employee emphasis

▪ Employees improve quality to drive business result

▪ Leaders emphasize quality and business goal link

▪ Cross-functional projects to improve overall quality performance

▪ Employees connect personal actions and quality performance

▪ Empowered employees take ownership of quality outcomes

▪ Leaders who lead, emphasizing quality as a “north star” for making strong risk-based decisions

▪ All employees act as quality role models

WE ARE HERE

© 2017 Nokia6

Nokia wide baseline survey | November 1st – 17th

Culture of Quality Sponsorship

Nokia Internal Use

Nokia has a strong heritage of Quality, the next stage is each employee truly living quality from a

mindset perspective in support of our ambition to be the heart of Nokia’s brand promise & the

industry benchmark.

November 1st – 17th Survey Nokia wide on Quality that employees See, Hear & Feel.

Results provide a maturity index which is benchmarked vs high tech firms. This

baseline will define focus areas for improvement per BG & function. Please

encourage your teams to participate & DRIVE improvement.

What does “I Own Quality” mean to you ? It

could be:

• Drive - For improvement, Drive to be best in

class

• Dare - To step out of a comfort zone &

propose better ways of working

• Care - Take pride in your teams work, care

about what you produce.

Invitation to complete the Quality Culture Survey See, hear, feel quality all around you

Coming November 1st …

Please help promote!

© 2017 Nokia8

Annual CEO-sponsored competition showcasing outstanding quality

Nokia Internal Use

© 2017 Nokia9

2003Quality Award

is waiting for you

2004Quality Award

Let your quality

shine through

2009Quality Award

Innovation

Operational Excellence

Corporate Responsibility

Customer Delight

2012Quality Award

Customer Excellence

People Excellence

Execution Excellence

2013Quality Award

Customer Excellence

Execution Excellence

People Excellence

2007Quality Award

Innovation

Operational Excellence

Customer Delight

2014Quality Award

Customer Excellence

Execution Excellence

People Excellence

Supplier Excellence

2002Quality Works -

but not without

you!

2016

Quality Award

Customer Excellence

Performance Excellence

Safety Excellence

Supplier Excellence

2008 – 2014 ALU Quality

Excellence Awards

2002 2007 2014 2017

2015

Quality Award

Customer Excellence

Performance Excellence

Safety Excellence

Supplier Excellence

Rewarding quality since the beginning of the millennium

The 2017 Nokia Quality Awards

Nokia Internal Use

Customer Excellence

Execution Excellence

S3 Excellence

Supplier Excellence

10 © Nokia 2017

Categories

Supplier Excellence

S3Excellence

Execution Excellence

CustomerExcellence

▪ Finalists – 3 per category

▪ Supplier winner – Nokia endorsement

▪ Internal category winners – €20,000

▪ Internal category runners-up – €15,000

▪ Aristo Award – €10,000

Final competition & celebration

By the numbers

Nokia Quality Awards at a glance

© 2017 Nokia11

Quality Awards - Finalists

Nokia Internal Use

Learn more about Quality Awards Top 10 and Finalists at Quality Awards site:

https://nokia.sharepoint.com/sites/qualityaward/SitePages/Step%204.aspxt

Execution Excellence

•Develop innovative Quality process to recycle global assets (app ID:EE358 - China, COO GOPS)

• Robotics Process Automation –Future work force of global services delivery (app ID: EE307 –India GD GSD)

• R&D IT: Source code Management Service Improvement (app ID:EE83 –

NAM, COO IT)

Customer Excellence

S3 Excellence

• Supplier Health and Safety Assessment Program (app ID: S3E372 – NAM, COO GOPS and Procurement)

•District Cooling, the Greenest Site in Nokia, so cool! (app ID:S3E302 –Europe, A&A Network Mgmt. & Self Org)

• Compliance and Privacy System (CAPS) (app ID:S3E107 – NAM, GS SI)

Supplier Excellence

• Xilinx collaboration for 5G (app ID:SUE390 – Global, US PPO/Semi)

•Grentech Quality Excellence for Nokia Product (app ID:SUE384, Global, China PPT ME)

• Elektroskandia High Quality Site Material Integration (app ID:SUE383, Global Sweden, SPO/NI)

• FlexiZone Mini-Macro Accelerated Quality Design (app ID:CE340 – NAM, Europe/MN AMNS)

•Nokia Elevates Google Loon Quality (app ID:CE161 – NAM, MN PLTE)

• KPN Avanti – 146M€ contract renewal with extension by Quality Excellence (app ID:CE306 -Europe, GS Global Service Delivery)

Quality Awards – The finalists & top 10Customer Excellence Execution Excellence S3 Excellence Supplier Excellence

Placing Telefonica as First Class 4G Network Europe, CO Market

R&D IT: Source Code Management Service ImprovementNAM, COO IT

Safe Secure and Sustainable Heavy Lifting Practices Europe, COO GOPS Global Supply Chain Mgmt.

AMC Telecom LTDA: Deep Insight and Defect Prevention Program in Oi and TIM Brazil projects –Local Brazil/SPO NI

Nokia Elevates Google Loon Quality NAM, MN P LTE

Nokia Internal Data Centers Usage Optimization Europe, MN P Customer Support

Compliance and Privacy System (CAPS) NAM, GS SI

ELEKTROSKANDIA/Sonepar: Super Vendor Project –Global Sweden, SPO NI

TIM Italia – New Generation Access Network Europe, FN RBC

Core Router Deployment Efficiency Improvement in China Market China, ION RBC

PM 2.5 Air Purification Project in Hangzhou Site China, COO Workplace Resources

Grentech RF Communication Co., LTD: Striving for quality excellence for Nokia products –Global China, PPO/ME

Virtualization of AT&T’s Voice-over-LTE Service –Race to be the FIRST NAM, GS SI

Powerful Partnership of Sales and Delivery for Zero OverrunsAPJ, GS Market Services

Scrap Recycling Process Enhancement – NAM, Global Service Delivery NAM, GS Global Service Delivery

HPXin: Deliver high quality SPD product – Local China, PPO/PSU

Win back 2100 BTS Swap from Ericsson APJ GS Market Services

Nokia Gurgaon Repair Factory Journey – India, GS GSD

HSE automation breakthrough leading to significant savings & increased customer satisfaction – APJ, GS Global Service Delivery

Mitec telecom (Suzhou) Co., Ltd: Nokia PPM improvement – Global China, PPO/ME

CE_VHA Managed Services Evolution India, GS Global Service Delivery

Robotics Process Automation – Future Work-force of Global Services Delivery India, GS GSD

Goal Zero – Our way towards Zero incidents level in Factory work Europe, COO GOPS EMO

Samtec: Process Reporting & Integrated Systems Management Improvement – Global US, PPO/Connector

KPN Avanti – 146 M€ contract renewal with extension by Quality Excellence Europe, GS Global Service Delivery

Consolidation of all Legacy GSM products in one location Europe, FN Services

Reduce Work Trip accidents amount & cost while increase eco way of work trips in Oulu – Europe, COO GOPS MN Supply Chain Mgmt.

WUXI HYBER PRECISION: Collaboration Excellence with Nokia – Global China, PPO/ME

Flexi Zone – Mini-Macro Accelerated Quality Design NAM/Europe, MN AMNS Small Cell and WiFi Solutions

Best in Class Radio Product Cost Reduction by RF Factory US NAM, MN P RF & AA

Design for Security (DFSEC) 2.0 – Build a trusted Nokia brand by implementing a world class product security management process NAM, MCA HSSE

Xilinx Inc: NOKIA/Xilinx Collaboration for 5G – Global US, PPO/Semi

Delivering Best Quality 4G and modernized 3G_2G_SRAN Network to Vodafone India India, CO Market

Develop innovative Quality process to recycle Global Assets China, COO GOPS

District cooling – The greenest site in Nokia, so cool! Europe, A&A Network Mgmt. & Self Org.

CBT Viettel CPVi Score Increases 30 Percent, Beating CompetitionEurope, GS NPO

NetAct Enhanced Near Zero DowntimeNAM, A&A Network Mgmt.

Supplier Health and Safety Assessment Program NAM, COO GOPS and Procurement

Finalists

© 2017 Nokia13

Annual CEO

sponsored

competition

showcasing

outstanding quality

Winner and 2

runners-up per

category

Visit the Quality Awards site to learn more about the Top 10 and Finalists and share the good news!

Share the good news on Top 10 and Finalists2017 Nokia Quality Awards

Top 10 and Finalists from the following BGs/Functions and Regions:

A&A NM & SO – NAM, Europe

Customer Operations – Europe, India

Fixed Networks RBC – Europe

Fixed Networks Services - Europe

Global Services GSD – India, NAM, APJ, Europe

Global Services Market Services – APJ

Global Services NPO – Europe

Global Services SI – NAM

GOPS EMO – China, Europe

GOPS Global Supply Chain Mgmt. – Europe

GOPS SCM – Europe

HSSE - NAM

ION RBC - China

IT – NAM

Mobile Networks AMNS – NAM, Europe

Mobile Networks P Customer Support – Europe

Mobile Networks P LTE – NAM

Mobile Networks P RF&AA - NAM

Workplace Resources - China

What we need from you …Share the good news regarding the Top 10 and Finalists from your BG and/or Function!

▪ Encourage your leaders to include in their communications (i.e., letter, community call, town halls, etc.)

▪ Include in your BG/Function newsletter

▪ Include in other appropriate channels, i.e. Yammer, etc.

© 2017 Nokia14 Nokia Internal Use

Join the Final Event

December 15th

via WebEx!

More details provided closer to the event

Visit the Quality Awards site: https://nokia.sharepoint.com/sites/qualityaward/SitePages/Home.aspx