Curriculum Vitae van Christian Larsen

Personal

Christian LarsenSt. Bavostraat 44 a, 4891 CJ RijsbergenTelephone: +31646634361Email: Christian.larsen@promict.comNationality: Danish, unlimited residential permit EU citizen. Date of birth: 11/08/1969, CopenhagenDriver’s license: A & B

Profile

Role: Sr. Project Manager / Business Analyst/ Process managerhttps://nl.linkedin.com/in/cmlarsen

Profile resume

25 years of experience at multinationals in technology, commerce and finance corporations, allows me to cover a broad variety of positions on both operational as well as tactical / strategic level. I have worked as an independent contractor since 2007. The past 10 years were spent in Project Manager and similar directing roles. I have developed from a technical specialist to a seasoned manager with a proven track record in business analysis, project management and service delivery management. My skills, experience and broad conceptual knowledge, allow me to function as a linking pin between business, technology and vendors. I operate on the playing field of translating vision and strategy to operational & technical detail and execution, I will define clear deliverables, develop plans & actions through pragmatic analysis, solution design and alignment with stakeholders, manage risks & mitigation and lead execution with assigned teams. As certified PRINCE II Project manager, I have generic operational and process knowledge that links directly from the “change” organization to to the “business as usual” operation on both technical as well as process changes and I focus on the management aspects; plan, delegate, monitor and control. Combined with focus on integrity, clear agreements and communication, flexibility and passion, I create a team and atmosphere that realizes results regardless of the assignment being technical, business, change or process by nature. I continuously strive to apply structure, maintaining the overview from a strategic point and acting as the linking pin between management, business, subject matter experts and vendors, regardless whether they are in or external to the organization. I am used to work in an international environment (EMEA, South Americas and Asia Pacific regions), managing teams, both local and virtual (nearshore and offshore) in a highly matrixed organization. The Past five years I was contracted by IBM as Technical solution manager and senior Project manager on their outsourcing contract with ABN AMRO Netherlands and International (EMEA, South America’s and Asia Pacific), mainly on infrastructure projects combined with application implementation and migrations, where the knowledge of vendor management, stakeholder management, CISO, standard bank processes for IT Services, IT solutions and architecture played a primary role in all projects. Due to technical content of the projects I am familiar with many applications, middleware, storage & backup products, operating systems and platforms. Both IBM and ABN AMRO are strong ITIL driven organizations which added to my ITIL framework experience. I have also led operational process change and business improvement projects within IBM. Both previously to and during my assignment at IBM and ABN AMRO I was involved in Service Delivery from Service management, system management and service desk perspective. I prefer to use a coaching management style to guide teams, however I can adapt to a situational management style when needed. I easily adjust to organization culture when needed, as well as drive culture change when requested. My experience and skills has made me a “go to person” for revival of derailed and crashed projects within a technical, process and change scope.

Project examples:

WOTA(P) development street/line realization; Fitment proces, workflow and work instructions for WOTA(P); Application development (release wise development en solitary); Application implementation and migration projects; Fitment of System management and exploitation of WOTA(P); Product and services development; In-house development of an ERP application; Migration and upgrade of Triple A international (Core banking system); In-sourcing and migration of a Brazilian bank (Banco CR2) and migration of

ABN AMRO branch office to independent bank in Sao Paolo and Rio de Janeiro;

Migration and implementation of many both smaller and larger applications, middleware components and infrastructuur implementations, migrations and upgrades on core-banking environments in multidiscipline projects with multivendor participants;

Multiple MQ en MQFTE file transfer and messaging projects for AAB Clearing and AAB International;

Bulk application migration “to the cloud”; Integration and separation of IT (infrastructure and applications) systems; Disaster Recovery testing and evaluation; Automated report tooling for regulatory reporting (Asia Pacific); Business proces change and proces improvement projects combined with

change management projects; Professionalism improvement of the project organization.

Refferences

Vincent Hoek, Senior Project Manager, assigning stakeholder and Program manager at Rabobank.Mister Hoek is reachable via email vincenthoek@hotmail.com and on cellphone +31 6 20811441. René Hoogland, Senior Program manager & CEO Professioneel Management Collectief B.V. affiliatedMister Hoogland is reachable via email rene.hoogland@pmcollectief.nl and on cellphone +31 6 10477079 .

Richard Vilters, Program manager, assigning Program manager at IBM or ABN AMRO End User Services and ABN AMRO International domains.Mister Vilters is reachable via email vilters@nl.ibm.com and on Cellphone +31 6 20601930.

Experience

IBM (August 2012 – current) – Information & Communication TechnologySenior Project Manager Integrated Technology Delivery, GEO Service Delivery for Enterprise IT, Technology Outsourcing Management Solutions and Project management in ICT.

Knowledge areas: Business analysis, project management, outsourcing contract management, People management, stakeholder management, architecture, solution design, compliance, PRINCE II, PMP, Scrum, Agile, ITIL framework, Datacenter’s, infrastructure, cloud technology, hardware, applications, operating systems, middleware, (business) process management, change and improvement management.

IBM (June 2011 – November 2012) – Information & Communication TechnologyTechnical Solution Manager, Integrated Technology Delivery, GEO Service Delivery voor Enterprise IT, Technology Outsourcing Management Solutions en Project management in ICT.

Knowledge areas: Business analysis, project management, requirement management, cost calculation, forecast modelling, contract drafting, solution design, PRINCE II, PMP, ITIL, hardware, datacenter’s, infrastructure, cloud technology, operating systems, applications, middleware, product based project planning, financial project planning,.

Harmony Group (March 2011 – June 2011) – Project management & Document solutionsProject Manager for vendor and Service provider in Enterprise Document & Content Management solutions. Project Management in IT infrastructure and application software.

Knowledge areas: Scrum / Agile approach, PRINCE II, Business Analysis, requirements management, system integrator, CRM administration, pre & post sales and relationship management

Metastore Nederland (December 2010 – January 2011) – Distributor Open Text SoftwareImplementation Manager, Distributor and service provider for Fax Automation and Enterprise Document & Content Management application software.

Knowledge areas: Implementation projects for digitized fax solutions, document and content management software, CRM administration.

Rabobank (January 2007 – March 2010) – Bank and InsuranceProject Manager, Groep ICT Project Pool for management & exploitation.

Knowledge areas: PRINCE II Project management, people management, ITIL framework, infrastructure, virtualization, product development, test methodology, change management, process design and management, system management services, product exploitation, hardware, software, middleware and infrastructure.

Ciber (Essent Energy) (August 2006 – December 2006) – KA Essent Energie SupplierAssistant Project Manager contracted by Ciber (Essent) for the operational project management of the Exchange 5.5 to Exchange 2000 migration.

Knowledge areas: Project management, vendor management, mail infrastructure.

Getronics Pinkroccade (September 2005 - July 2006) – BAM International ConstructionSenior System manager contracted by Getronics for Remote Server System Management of the BAM associated offices.

Knowledge areas: System management on Microsoft platforms, infrastructure, consultancy.

Rockwell Automation (June 2004 - August 2005) – Industrial AutomationGlobal IT Solution Centre Agent, managing all office automation issues, first point of contact for EMEA.

Knowledge areas: front end desktop, mail & messaging Lotus Notes, VOIP, devices, support and advice, supply chain organization process.

Legato Systems (April 2001 - May 2004) – Back-up and Information Lifecycle ManagementEMEA Regional Support Account Manager (Service Delivery Manager), Single point of contact for large account customers and Value Added Resellers.

Knowledge areas: Service (delivery) management, relationship management, project approach to support and escalation management, performance management & review, operational service, CRM administration, core product knowledge.

UMX Technologies (September 2000 - March 2001) – Virtual mainframe technologyChannel Manager A.I. responsible business development in north and west Europe:

Knowledge areas: Channel sales and marketing, business development, value added reseller management.

UMX Technologies (June 2000 - August 2001) – Virtual mainframe technologyIT Manager, System Manager responsible for all office automation strategic and operational:

Knowledge areas: System Management, end user support, equipment and software LCM.

B.V. Nimag (November 1998 - May 2000) – Automotive & Marine Branch Senior System Manager contracted by B.V. Nimag responsible for interne office automation and customer set up and usage of dealer network:

DEC (February 1997 - October 1998) – Information & Communication Technology Hardware Screener Support Agent office automation at Digital Equipment Corporation

DEC (November 1994 - January 1997) – Information & Communication Technology Software Support Engineer at Digital Equipment Corporation

DEC (March 1991 - October 1994) – Information & Communication Technology Field Service Engineer office automation at Digital Equipment Corporation

Education

M.T.S. Electronics Engineering, 1988-1991, Christiaan Huygens, Rotterdam NetherlandsData Technician, 1987-1988, Bruel & Kjaer, Naerum DenmarkL.T.S. Electronics D-level, 1983-1987, Caland Maassluis Netherlands

Languages

Read Spoken Written

Dutch fluent fluent fluentEnglish fluent fluent fluentDanish fluent fluent reasonableGerman good good minimal

Skill set

Personality: Hands on and pragmatic; Coaching, convincing and influencing; Persistent, flexible and integrity; Creative; Customer and result oriented.

Training:

Quality Center (2011); ISTQB Foundation (2011); PRINCE II Project management methodology certified (2007) P2/NLPB044445; Microsoft Certified Systems Administrator, MCSA (2005); (70-291) Implementing, Managing and Maintaining a Microsoft Windows Server

2003 Network Infrastructure; Project management PRISMA basics (2001); Networker Administrator 6.x (2001); Effective Customer Communications (2000); Microsoft MCP (1996); Product training Microsoft Suites (1995); Product training Borland Products (1994); Certified HW Repair on DEC computer equipment & Peripherals (1991-1992);

Generic skills: Senior P\project management, large projects, high complexity, political sensitive

environment; Business analysis Business development; Change Management; Requirement management; Process management, analysis, development and improvement; Relationship management and escalation management; ITIL service management.

IT skills: Infrastructure, development, test and acceptance (Microsoft, HP, Digital, IBM

OS390 & iSeries, EMC); System analysis and development (Wintel, Linux, Unix, OS 390); Diagnose and troubleshooting in ICT environments; Process and operational design of service support and maintenance; Hardware: Servers, PC’s, Printers and peripherals. Network components like

routers, switches, SAN en NAS; Operating systems: MS Dos, Windows 3x, Windows 95/98, up to current

Windows10; Workstation and Server, Windows 2000, Windows XP, Vista, Windows 2007,

Citrix Metaframe XP v7; Server / Network operating systems: Novell Netware, Windows NT 3.51 / 4

Server, Windows 2000 server, Windows Server 2003 - 2008 Mainframes: VAX VMS, reasonable knowledge of IBM AS 400 and OS/390; Back-up: Legato Networker 5.5 en 6.x, Veritas BackupExec 9.1 Mail Systems: Microsoft Exchange 5.5, 2000, Lotus Notes 4.x, 5.x, 10 &11; Tekst: Microsoft Word 97, 2000, XP, 2003, 2007, 2010 & 2013; Spreadsheet: Microsoft Excel 97, 2010 & 2013; Software suites: Microsoft Office 97, 2000, XP, 2003, 2010 &2013 suites,

Novell’s Perfect Office Suite; Front end desktops, back end server and network management; Database and development suites: Dbase 3.x en 4.x, Visual Dbase 5.x,

Paradox, Outlook, SQL Server 8.X, Internet Explorer, Clarify, Nice, GWI en Asterix. C++, Pascal, Delphi, HTML (+ Cascading style sheets) en Sugar CRM;