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Customer Accommodation. Customer Service: Where Logistics and Marketing Meet. Customer service objectives dictate logistics design. Customer service: a process for providing significant value-added benefits to the supply chain in a cost-effective way. - PowerPoint PPT Presentation

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  • Customer Accommodation

  • Customer Service: Where Logistics and Marketing MeetCustomer service objectives dictate logistics design.Customer service: a process for providing significant value-added benefits to the supply chain in a cost-effective way.

  • Customer Service: Where Logistics and Marketing MeetCustomer service objectives dictate logistics design.Customer service: a process for providing significant value-added benefits to the supply chain in a cost-effective way.

  • Customer ServiceStock and Lambert Strategic Logistics Management (2001)

  • Customer ServiceWritten policyStock and Lambert Strategic Logistics Management (2001)

  • Customer ServiceWritten Policy--Based on customer needs.

  • Customer ServiceWritten Policy--Based on customer needs.--Define Standards.

  • Customer ServiceWritten Policy--Based on customer needs.--Define Standards.--Determine measure- ment.

  • Customer ServiceWritten Policy--Based on customer needs.--Define Standards.--Determine measure- ment.

    County of Nottinghamshire,United Kingdom

  • We are committed to providing a high standard of customer service to all residents of Nottinghamshire.We have a Customer Service Code of Practice and Standards for our staff which gives a promise to you on what you can expect when you make contact with us.We aim to answer your telephone call within four rings. We aim to respond to written correspondence within ten working days If we feel that your query requires more detailed research or translation we will acknowledge your letter within five working days and respond fully to you within 20 working days When you visit us, we will not keep you waiting for more than 20 minutes.County of Nottinghamshire,United Kingdom

  • We are committed to providing a high standard of customer service to all residents of Nottinghamshire.We have a Customer Service Code of Practice and Standards for our staff which gives a promise to you on what you can expect when you make contact with us.We aim to answer your telephone call within four rings. We aim to respond to written correspondence within ten working days If we feel that your query requires more detailed research or translation we will acknowledge your letter within five working days and respond fully to you within 20 working days When you visit us, we will not keep you waiting for more than 20 minutes.County of Nottinghamshire,United Kingdom

  • We are committed to providing a high standard of customer service to all residents of Nottinghamshire.We have a Customer Service Code of Practice and Standards for our staff which gives a promise to you on what you can expect when you make contact with us.We aim to answer your telephone call within four rings. We aim to respond to written correspondence within ten working days If we feel that your query requires more detailed research or translation we will acknowledge your letter within five working days and respond fully to you within 20 working days When you visit us, we will not keep you waiting for more than 20 minutes.County of Nottinghamshire,United Kingdom

  • We are committed to providing a high standard of customer service to all residents of Nottinghamshire.We have a Customer Service Code of Practice and Standards for our staff which gives a promise to you on what you can expect when you make contact with us.We aim to answer your telephone call within four rings. We aim to respond to written correspondence within ten working days. If we feel that your query requires more detailed research or translation we will acknowledge your letter within five working days and respond fully to you within 20 working days When you visit us, we will not keep you waiting for more than 20 minutes.County of Nottinghamshire,United Kingdom

  • We are committed to providing a high standard of customer service to all residents of Nottinghamshire.We have a Customer Service Code of Practice and Standards for our staff which gives a promise to you on what you can expect when you make contact with us.We aim to answer your telephone call within four rings. We aim to respond to written correspondence within ten working days If we feel that your query requires more detailed research or translation we will acknowledge your letter within five working days and respond fully to you within 20 working days. When you visit us, we will not keep you waiting for more than 20 minutes.County of Nottinghamshire,United Kingdom

  • We are committed to providing a high standard of customer service to all residents of Nottinghamshire.We have a Customer Service Code of Practice and Standards for our staff which gives a promise to you on what you can expect when you make contact with us.We aim to answer your telephone call within four rings. We aim to respond to written correspondence within ten working days If we feel that your query requires more detailed research or translation we will acknowledge your letter within five working days and respond fully to you within 20 working days When you visit us, we will not keep you waiting for more than 20 minutes.County of Nottinghamshire,United Kingdom

  • When dealing with us:You can expect us to be welcoming, courteous, fair and respectful. We will always be helpful and responsive, keep you informed and communicate clearly with you at all times We will let you know what we can provide, who to contact and how to get in touch We will aim to provide good quality information that is suited to your individual needs.County of Nottinghamshire,United Kingdom

  • In return, we ask you to help us achieve our standards by being courteous and respectful towards us and help us to help you by providing the information we need.County of Nottinghamshire,United Kingdom

  • Grain Inspection, Packers and Stockyards Administration (GIPSA) of USDATimeliness. We will provide an official grain inspection and weighing certificate within one full business day after completing your inspection. In our regulatory role, we will respond to your concerns and work to ensure fairness and equity in the marketplace.

  • Grain Inspection, Packers and Stockyards Administration (GIPSA) of USDATimeliness. We will provide an official grain inspection and weighing certificate within one full business day after completing your inspection. In our regulatory role, we will respond to your concerns and work to ensure fairness and equity in the marketplace.

  • We aim to:Answer all telephone calls within 4 rings (10 seconds) Tameside, United Kingdom

    New Standard for 2002/2003Our target for 2002/200385%

  • Respond to all service requests within three working days

    Tameside, United Kingdom

    Our target for 2001/200280%Our success rate was79%Our target for 2002/200385%

  • Provide trained staff who are polite and courteous

    Tameside, United Kingdom

    Our target for 2001/200240% Staff Customer Care TrainingOur success rate was41% (70 Staff) Our target for 2002/2003100% (170 Staff)

  • Customer ServiceWritten Policy--Based on customer needs.--Define Standards.--Determine measure- ment.

  • Customer ServiceWritten Policy--Based on customer needs.--Define Standards.--Determine measure- ment.--Implement.

  • Customer Service

  • Customer Service

    Customer told policy.

    Organization Structure.

    System flexibility.

    Management Services.Stock and Lambert Strategic Logistics Management (2001)

  • Customer ServiceStock and Lambert Strategic Logistics Management (2001)

  • Customer ServiceStockoutLevelStock and Lambert Strategic Logistics Management (2001)

  • Customer ServiceStockout leveltradeoff:customer serviceversusinventory carrying costs.

  • Customer ServiceCustomer service:Having the productwhen the customerwants it.

  • Customer ServiceInventory carrying costs:

  • Customer ServiceInventory carrying costs:Capital costs on inventory investment.Inventory service costs.Storage space costs.Inventory risk costs.

  • Customer ServiceIn most cases inventory carryingcosts prevent us from providingthe demanded product 100%of time.

  • Relationship Between Customer Service and Inventory InvestmentPercentage in-stock availabilityStock and Lambert Strategic Logistics Management (2001).Inventory investment in $ thousands.

  • Relationship Between Customer Service and Inventory InvestmentPercentage in-stock availabilityStock and Lambert Strategic Logistics Management (2001).Inventory investment in $ thousands.Increasing in-stock availability from 75%to 80%.

  • Relationship Between Customer Service and Inventory InvestmentPercentage in-stock availabilityStock and Lambert Strategic Logistics Management (2001).Inventory investment in $ thousands.Increasing in-stock availability from 75%to 80%.Increasesinventoryinvestmentby +/- 30%

  • Relationship Between Customer Service and Inventory InvestmentInventory investment in $ thousands.Percentage in-stock availabilityStock and Lambert Strategic Logistics Management (2001).Increasing in-stock availability from 80%to 90%.

  • Relationship Between Customer Service and Inventory InvestmentInventory investment in $ thousands.Percentage in-stock availabilityStock and Lambert Strategic Logistics Management (2001).Increasing in-stock availability from 80%to 90%.

  • Relationship Between Customer Service and Inventory InvestmentInventory investment in $ thousands.Percentage in-stock availabilityStock and Lambert Strategic Logistics Management (2001).Increasing in-stock availability from 80%to 90%.Requires more thantwice as much inven-tory

  • Relationship Between Customer