Customer Care -

5 Predictions For

2017

If you want to attract more customers and

keep them with you for longer period of

time, it is essential to create consistent

and satisfying customer experience.

Customer Engagement is a vital factor

while deciding a good

customer experience. Let's see how

businesses will likely to respond to its

customers in 2017:

1. Companies Will Focus More on

Delivering Digital Connected Experience

Today's world is increasingly becoming a digital

one where more customers are engaging with

companies through digital means.

So, in coming days companies will get serious

about delivering contextual and continuous

customer service to win the loyalty of every

individual customer.

2. Companies Will Experiment with

Chatbots

In 2016, the use of chatbots for customer service

has increased. It is new technology that allows

businesses to easily identify and resolve customer

queries through messaging services.

This bot technology is the very first step in the right

direction and will be of particular importance

towards better customer service.

3. Companies Will Focus More on

the Intent of Customer

Companies will keep an eye on activities and

behaviour of the customers to get better picture of

customer's current and future intentions, So that they

can offer more customized help, information or

services in real time.

4.

Marketing and

Customer Care

Will Merge

Today, brand image totally depends on what

customer says about the company. So, most

companies feel marketing and customer service

should go together.

Truly understanding the customers ensures a

better customer base and several marketing

benefits.

5. Secure Cloud Applications for Customer

Service

Subscribing to secure cloud services, businesses can

access different databases to gather required

information on customer, so that time to respond to a

customer inquiry will reduced and in turn improve

customer satisfaction.

About Us

CloudSpace Technologies is a leading

and globally recognized provider of

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Offer a complete software-based call

center setup for the startups, SMBs

and enterprise which includes

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For more information, visit:

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References

The Customer Experience: 5 Bold Expert

Predictions For 2017- Forbes

7 Ways Call Center Software Enhances Customer

Experience - CallCenterHosting