customer experience analytics solution
TRANSCRIPT
Customer Experience Analytics Solution for Leading TEM
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For more information visit www.happiestminds.com. Write to us at [email protected]
About Us
© Happiest Minds Proprietary
Happiest Minds enables Digital Transformation for enterprises and technology providers by delivering seamless customer experience, business ef�ciency and actionable insights through an integrated set of disruptive technologies: big data analytics, internet of things, mobility, cloud, security, uni�ed communications, etc. Happiest Minds offers domain centric solutions applying skills, IPs and functional expertise in IT Services, Product Engineering, Infrastructure Management and Security. These services have applicability across industry sectors such as retail, consumer packaged goods, e-commerce, banking, insurance, hi-tech, engineering R&D, manufacturing, automotive and travel/transporta-tion/hospitality.Headquartered in Bangalore, India, Happiest Minds has operations in the US, UK, Singapore, Australia and has secured $ 52.5 million Series-A funding. Its investors are JPMorgan Private Equity Group, Intel Capital and Ashok Soota.
Case Study: Customer Experience Analytics Solution
Build a dynamic Customer Experience Analytics dashboard with rich UI components like HighCharts, Google Maps and other Java Script libraries
UI automation which involves interactions with the application and provide intelligent analytics
Cut the test execution time from 12 weeks to less than a day through automation and parallel execution
Selenium Web Driver, Java for automation
Hadoop, Storm, Hive as Big Data Platform
Sonar, Jenkins, Grid as CI tools
BUSINESSREQUIREMENTS
Delivered Happiest Minds Selenium++ Framework with enhancements
Enhanced the IP to address the rich UI automation challenges by using CSS, SVG location techniques and Advanced action chaining with WebDriver
Engineered Big Data platform using Hadoop / Hive
SOLUTION OVERVIEW
Grid implementation enables parallel execution and has reduced the time of execution to 3-4 hours allowing early failure detection
Freed up bandwidth of the test engineers by reducing the complexity of writing new test cases through abstraction
Delivery of a scalable, extensible and abstracted platform for future automation needs
Se
SAF FRAMEWORK
KP
I R
equi
rem
ent
Doc
umen
t
XML
IntegrationLayer
TestLinkTest management
Test reportsTest statistics
JIRAProj management
Issue trackingTest reports
RedmineProj management
Issue tracking
Many moreplug-ins
Gri
d ex
ecut
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Test Executorand Validator
Components Framework Layer Test Layer
Testdata
Objectrepository
Page factory
Recoveryscenarios
APPLICATION UNDER TEST
ExecutionSAFFramework
GlobalFilters
OtherMeasures
andInput
KPI- Hive
Queries Mapping
File
PageObjects Utility
handlers
Automationtest scripts
Commonbusiness
automationscripts
I/O Handlers
CustomHandlers
ConfigurationHandlers
ReportingTechniques
QueryHelper
QueryBuilder
HIVEAdapter Postgress
CSF Connector
Portal/CSF Layer
BOXI/WebServices
TestCases
KPITestLogic
UNitTestNGCustom
Gri
d ex
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ion
JenkinsE-mail, Scheduler
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