customer first. the customer view customers deal with government, not with departments; customers...
TRANSCRIPT
Customer First
The Customer View
Customers deal with Government, not with Departments;
Customers are interested in the services, not who provides them;
Customers want the right answer first time
Customer First
What is it?
Delivering customer services in a way that suits the customer, not just the organisation delivering them
An opportunity to reduce delivery costs as well as improve services to the
customer
Not another IT project
Customer First
What is it?
Business transformation at a corporate level
Customer First will fundamentally change the way that Isle of Man Government does business with citizens and businesses
Customer First
What is it?
Website
One Stop Shop
Telephone Call Centre
Customer First
Website
Customer First
Customer First
Current “front office”
Customer First
New “front office”
Customer First
One website - three skins
RESIDENTS
Government information
& services
for the Manx community
BUSINESS
Makes the Island an
easy place to do
business
Promotes the Island
as a business
destination
VISITOR
Provides access to
leisure services
Promotes the Island
as a tourism
destination
Concept 1
Concept 2
Concept 3