customer presentation
TRANSCRIPT
Crème de la Crème Staffing a division of Cynthia Cook, Inc.
Crème de la Crème Staffing a division of Cynthia Cook, Inc.
Key ingredients = Quality food service/hospitality staffing!Key ingredients = Quality food service/hospitality staffing!
OUR PHILOSOPHY:
Our goal is to be the leader in the food service/hospitality industry and as the company that always provides quality and value.
To achieve these objectives, we are committed to:
• Supplying our customers with the highest quality of service – service which will exceed their expectations!
• Being fair, honest and friendly with our customers, temporary workers and fellow employees.
• Maintain the highest standard in testing, training and “matching” qualified temporary workers to our customer’s requirements.
• Honoring obligations to our society by being an economic and social asset to each community in which we operate.
OUR COMMITMENT:
By committing to these food service fundamentals with purpose, honesty, fairness and integrity, our leadership will set the highest standard for excellence in the food service/hospitality industry!
About Crème de la Crème Staffing:About Crème de la Crème Staffing:
EQUIPPED FOR ALL YOUR STAFFING NEEDS:
EQUIPPED FOR ALL YOUR STAFFING NEEDS:
Our History:Our History:
Spearheaded by Lisa Rizzo™, founder of Staffing A la Carte (Minnesota’s first food service/hospitality staffing company), Crème de la Crème Staffing is known for providing quality staffing you can count on!
Our ‘niche” in the food service/hospitality placement of temporary and/or permanent placement staffing has proven that we are qualified to fill many positions for any client, from fast food, dishwashers, concessions, prep/line workers, busser(s), cooks/chefs, banquet servers, bartenders, and more.
Cynthia Cook, Inc. established in 1988 continues to be a leader as a full service employment company. Our expertise and success is highly recognized not only in Minnesota but also on a national level. We are also ranked among the top 25 employment firms and women-owned businesses in the Twin Cities and are nationally certified by the Women’s Business Enterprise National Council (WBENC).
Lisa Rizzo™ successfully designed and implemented the first food service/hospitality
staffing agency in Minnesota in 1998. After a short period away and after numerous requests from both past employers/employees, combined with the need for her expertise & knowledge in the food service/hospitility staffing, Lisa has returned and launched her new joint venture, Crème de la Crème Staffing, in late fall 2008.
Their combined talents, successful track records and the demand for quality food service staffing, are the key ingredients for their success!
Why use Crème de la Crème Staffing?Why use Crème de la Crème Staffing? Many of our valued clients need employees on a flexible
schedule basis due to fluctuations in workload and/or cash flow.
There is value in temporary employees to avoid expensive unemployment claims should layoffs be required in the event of downturns.
We understand your business, we speak your language and we get the job done!
We have many talented individuals who have been interviewed and skill tested and are anxious to contribute their talents to help you achieve your goals.
Recruiting Resources:Recruiting Resources:
Culinary school job boards Local Universities/Community Colleges Trade publications Craigslist: www.craigslist.org Open house(s) Bilingual papers Free daily/weekly papers: Sun, This Week… Acting publications Employee retention/referrals
Recruiting (Partnerships):Recruiting (Partnerships):
Culinary schools Community colleges with culinary programs Hotels: outplacement presentations Minnesota School of Bartending Employee referrals from large organizations
(conference centers, hotels) that have little
needs but on call staffing
Employee retention:(We provide employee benefits)
• Web Training
• Skills Assessments
• Career Counseling
• Specialized training upon request
• Health/Dental Insurance Options
• Longevity Bonus
• Referral Bonus
• Holiday Bonus
• Paid Vacation
• Direct Deposit
Areas of expertise:Areas of expertise:
Catering
Bartending/Beverage Attendant Cooks/Chefs
Food Prep/Kitchen Helpers
Cashier/ConcessionsBanquet Set up/
Housemen
Banquet Serving
Dishwasher/Utility
Pre-Screening
Application/Assessment
In person interview
Reference Checks
Interview/Screening Process:
Customer Relations Customer Service Basic Math Food Safety Chef/Cook Bartender Server
Assessments – Testing:Assessments – Testing:
Front of House: Front of House:
Assignments (Front of House):Assignments (Front of House):
Sr. Server Banquet Server Coat Check Concierge Bartender Catering
Busser Food Runner Host/Hostess Maitre D’ Wait Staff Food Demo
Dress Code (FOH):Dress Code (FOH):
Banquet Servers/Bartenders: sometimes might vary, but typically requires:Neatly groomed, clean shaven, hair pulled backBlack dress pantsBlack socks and shoes (no sneakers!)White tuxedo shirtBlack bow tieNo visible tattoosNo facial piercingNo jewelry (other than small earrings)
Back of House:Back of House:
Assignments (Back of House):Assignments (Back of House):
Bar Backs Food Packaging/Assembly Housemen/Banquet Set up Stadium Clean Up Cooks/Chef
Lead Cook/Chef Bakery/Pastry Cook Line Cook/Grill Cook Prep Cook
Utility Workers Sanitation Workers Dishwashers
Dress Code (BOH):Dress Code (BOH):
Neatly groomed, clean shaven, hair pulled back Non-skid shoes Uniform
Chef’s coatBlack or checkered pants
Managing Services Through Technology:Internally, Crème de la Crème manages its entire staffing process - from recruiting and
placement to evaluation - using eEmpact Staffing Software, a leading provider in the staffing industry. eEmpact enables us to retrieve data and create special reports. Some of the standard reports we are able to provide to customers on a weekly, monthly or quarterly basis are:
• Number of orders received by us (including subcontractors)
• Number of orders filled, unfilled, cancelled or put on hold• Hour and dollar usage by week, month, quarter or year• Hour and dollar usage by contract employee• Order breakdown by skill (by location, cost center, etc.)• Number of contract employees hired full time • Elapsed time (notification to assignment)
BUILDING RELATIONSHIPS:BUILDING RELATIONSHIPS:
Executive Staff
General Manager
Food & Beverage Manager
Catering Department
Additional information:Additional information: We are available for all your staffing needs 7 days a week, holidays,
evenings and overnight shifts We are an EEOC Company – we select our workers without regard to age,
race, religion, national origin, or sex. Additionally we do not discriminate against any individual because of physical or mental handicap. All employment decisions are based solely upon an individuals qualifications and the specific job requirement.
Safety – we maintain a very strict safety policy! Substance Abuse – our goal is to provide a drug free environment for your
company and our employees. We have enlisted a “substance abuse policy” for all employees which includes random or for cause screening/testing.
Sexual and racial Harassment – We strive to ensure and maintain a working environment free of harassment, intimidation and coercion at all locations, and in all facilities at which employees are assigned to work.
We are ranked among the top 25 employment firms.
Our clients range from small to Fortune 500 and everything in between!
We are a women-owned business in the Twin Cities and are nationally certified by the Women’s Business Enterprise National Council (WBENC).
We are a full service employment company providing direct hire professionals and consultants, temporary, temporary-to-permanent workers and merchandising services locally and nationally.
Call us today to discuss partnering with Crème de la Crème Staffing for innovative, effective staffing solutions!
Additional information (cont):Additional information (cont):
References:References:
…We have had excellent staff on our events and all of your office staff is so pleasant to work with…
Kent/GM Special Events
…Thank you for all your hard workers. You saved us with the great staff… Masterpiece Creations
…They worked very well and were very good… Rita/BM Earle Brown
… The staff this year can easily be called the best we have ever worked with…. Andrew/Personnel Director
2002 PGA Championship/ Restaurant Associates
Key Ingredients = Quality Food Service/Hospitality Staffing!Key Ingredients = Quality Food Service/Hospitality Staffing!
The Result:
Meeting and exceeding our clients goals by adding value in the workplace!
Contact Info:Contact Info:
LISA RIZZO 612-282-1571 CELL 952-693-2847 DIRECT DIAL – CLIENTS 952-693-2820 EMPLOYEE LINE