customer quality claims assessment and hassle-free...

CustomerQuality

Claims assessment and hassle-free warranty handling

Customer Quality Claims assessment and hassle-free warranty handling

Edition 1

This publication is not subject to any update service. You will find the latest version in INFORM www.wabco-auto.com

© 2011

The right of amendment is reserved.Version 1/07.2011(en)

815 010 187 3

CustomerQuality

Table of Contents

4

1 General hints 5

2 Introduction 6

3 Types of claims 7

4 Claims assessment (Field and 0-km) 8 4.1 Warranty Conditions 8 4.2 Process description of failure diagnosis on Field & 0-km claims 9 4.3 Claims requests to be rejected 10 4.4 eQuality – Claims registration 11 4.5 Handling & return of products 14

5 Annex 15 5.1 Assembly times 15

1General hints

Customer Quality

5

1 General hints

Used symbols

Important instructions, information, or tips that you should always observe.

Reference to information and publications on the Internet

• List – Action step

Result of an action

Further publications

Technical documents can be obtained via the Internet at www.wabco-auto.com by

entering an index word or a product/document number in the online product cata-logue INFORM.

Document Search keys

General Repair and Test Hints • Index word: Repair information

Test Instructions • Product number of desired device • Index word: Test instruction

Test Bench • Index word: Test bench

2 Customer Quality

Introduction

6

2 Introduction

This publication is addressed to direct WABCO customers, i.e. WABCO Distribu-tors and authorized WABCO Service Partners. High quality devices and services are of top priority to WABCO. Use of high quality components in production as well as our strict mounting and Quality Management processes guarantee the delivery of quality products to our customers. Our Service Partners and WABCO Distributors play a key role in our warranty han-dling. We provide the support and training needed to offer our common customers a hassle-free claims assessment and quality management, including access to our eQuality, reimbursement of repair and handling software.

WABCO Webpages help to find WABCO Distributors and authorized WABCO Ser-

vice Partners all over the world. www.wabco-auto.com => Contact us => Advanced Locations Finder.

3Types of claims

Customer Quality

7

3 Types of claims

There are 3 different types of claims, please find a description for each claim type in the following table. To be able to properly investigate possible issues, and to provide a fast response it is important to respect and understand these differences.

Types of claim Explanation Examples Action

Logistic Claims which are not re-lated to the technical func-tion of products, but to how they are delivered.

Discrepancies in quantities (3 ordered, 2 received), wrong reference (part A ordered, part B received), parts damaged during transport.

Official claim towards WABCO required! Logistical claims can not be registered via eQuality at this moment in time so please contact your WABCO Partner.

0-km Claims related to the tech-nical function of products which are detected during or immediately after the products have been mounted to vehicles.

Malfunction detected in workshop after assembly; malfunction detected dur-ing end of line test at vehi-cle manufacturer.

Official claim towards WABCO required! Please register the claims in the eQuality tool and indicate the Device Mile-age [km] as 0.

Field Claims related to the tech-nical function of products which are detected after the products have been used in vehicles on the road.

Malfunction detected after the vehicle has been in use / driving on the road.

Official claim towards WABCO required! Please register the claims in the eQuality and indi-cate the real Device Mile-age [km] (should be differ-ent to 0).

Handling of Logistical claims is not part of this publication.

4 Customer Quality

Claims assessment (Field and 0-km)

8

4 Claims assessment (Field and 0-km)

4.1 Warranty Conditions

General Conditions The products affected are all products that WABCO offers for the Commercial Ve-hicle industry on trucks, buses, trailers, off-road and agricultural vehicles under the brand logo WABCO. A detailed list of the products are available from, and regularly updated by WABCO. Most of the product information is easily available and accessible through the Product Catalogue INFORM on www.wabco-auto.com WABCO grants 24 months of warranty on WABCO products; the warranty period starts from the purchase date. The WABCO Distributor or authorized WABCO Ser-vice Partner has to prove the date of purchase (e.g. with delivery note or invoice). In case the purchase date cannot be proven the warranty period starts from pro-duction date as per original type plate of the product.

Further obligations for WABCO Distributors and WABCO Service Partner WABCO Service Partner will participate on demand to any claim or recall cam-paign that WABCO is organizing. WABCO Service Partner replace WABCO products under warranty, free of charge for the customer, provided that the warranty for these products has been given ac-cording to the above mentioned warranty terms. WABCO Distributors and WABCO Service Partner shall not give or promise any warranty to customers on behalf of WABCO that would go beyond the warranty terms as mentioned above. In such case, they shall be directly responsible and li-able for warranty related decisions and for giving such warranty. WABCO shall bear no additional costs resulting from unusual installations either by a third party or by WABCO Service Partner without WABCO’s prior written ap-proval. These costs (e.g. vehicle transportation, rental costs, lost earnings) shall be borne by the customer. Product claims accepted from remote have to be stored for three months by the WABCO Service Partner or WABCO Distributor for possible further investigations.

4Claims assessment (Field and 0-km)

Customer Quality

9

4.2 Process description of failure diagnosis on Field & 0-km claims

Only occurrences that are the result of a fault on the part of WABCO in relation to production or construction may give rise to a complaint. The steps below are de-signed to help you in ruling out any other causes beforehand. These inspections and checks will also help to avoid complaints on functioning products (avoid reject of warranty request because of „no failure found“).

Visual inspection and functional check

Action Parameter

• Visual inspection, if possible

• External damage Examples see chapter 4.3 "Claims requests to be rejected", page 10.

• Incorrect installation position

• Diagnosis of the device/system

• Use WABCO diagnostics for electronic devices. Please check the entire braking system, in particular when faults are indicated electronically. A residual pressure in the com-pressed air braking system can, for example, result in diagnostic memory messages (pressure sensor faults), which can be de-leted once the cause has been eliminated. You can also send us the EEPROM content of the electronic control unit to be on the safe side.

1. Device is installed

• Testing the device in the periphery

• Testing the device in terms of towing vehicle and trailer interaction

• Power supply • CAN communication • Compressed air supply

• Visual inspection • Contamination of the device • Damage to the device • WABCO device? See name plate • Warranty period (original invoice required for products older

than 24 months)? Examples see chapter 4.3 "Claims requests to be rejected", page 10.

2. Device has been removed

• Testing the device on the test bench or a suitable testing facility

• Apply WABCO testing instructions with conventional de-vices see chapter 1 "General hints", page 5

4 Customer Quality


10

4.3 Claims requests to be rejected

WABCO is committed to the quality of our products and it is at WABCO's discretion to either have the product replaced free of charge or financially settled in any case where WABCO is responsible for the improper function of a product. Nevertheless WABCO will deny any responsibility for a defect, when the root cause of the malfunction can be traced back to an incorrect usage of the product.

Reason to reject warranty requests can be e.g.: • Damage to the product or its component parts caused by incorrect use or instal-

lation. • Damage to the product or its component parts caused by incorrect operation

out of approved conditions. • Damage to the product or its component parts caused by lack of maintenance. • Any unauthorized disassembling of the product or its component parts. • Malfunction of the product due to internal contamination out of the vehicle sys-

tem. For further examples please have a look on the following table:

Reasons to reject warranty request for a device Examples

Product out of warranty period Further information, see chapter 4.1 "Warranty Conditions", page 8.

Missing WABCO name plate • WABCO name plate has been removed or de-

vice is not a WABCO product. The product can-not be properly identified.

Missing WABCO name plate

Missing WABCO name plate

Proper function • Device test is successful. No failure found. The

product is functioning correctly.

Test bench

Bulk good • Wrong packing, storage or shipping of bulk

goods can lead to additional damages and pre-vents from identifying the root cause of the product failure.

Bulk goods


Customer Quality

11

Reasons to reject warranty request for a device

Examples

Changes made to original WABCO specification • Device has been dis-

mantled. • Device has been

opened. • Device has been re-

paired. • Sealed adjusting

screws have been changed (e.g. unloader valve).

Changing of adjusting screw

Device opened

Contamination • Pneumatic: corrosion,

water, oil, dirt, swarfs in ports

• Electrical: oxidation on plugs (green rust, rotten pins, rust); Tracks of water at cable ends

• Mechanical (wheel brake): rust, water, dirt in brake calliper

Green rust Oil

Water

Damaged thread Damaged plugs or pins

Damaged cable isolation Damages • Device has been

opened (e.g. tracks on bolt heads).

• Housing is dented, broken, deformed.

• Threads are over-torqued, destroyed, de-formed.

Broken plug Damaged sealing surface

Deformation of housing

4 Customer Quality


12

4.4 eQuality – Claims registration

WABCO eQuality is a portal for WABCO Distributors and WABCO Service Part-ners to register and manage claims. It enables us to address customer claims – via the Internet – quickly and more efficiently.

How to find the WABCO eQuality portal? – Open WABCO Homepage http://www.wabco-auto.com. – Click on Service & Support => Customer Quality.

– Click on the eQuality button. – Please log in with your personal Login Name and Password.

If you don't have your user data yet, please contact your WABCO representa-tive for access data and instruction (an email account is required).


Customer Quality

13

How to handle a claim?

– Click on New Claim to open the Complaint form. – Fill in the required data.

All fields marked with * and in bold are mandatory. If possible please fill in all fields (even if not mandatory) to speed up the claims investigation process.

For electronic devices the attachment of the failure diagnosis protocol is manda-

tory.

– Save your inputs. Your data will be transferred to WABCO. You can now find your claim in the Claim list. You will receive a confirmation mail from WABCO that the claim is under ex-amination.

You will receive a second mail from WABCO when your product has to be shipped

to WABCO for in-house investigation. Please initiate the transport with shipping order provided by WABCO.

After investigation you will be informed about acceptance or rejection of your claim. – Please validate the decision within 3 working days to receive claims compensa-

tion or the returned product. Claims details and 8D Report can be found in eQuality when opening the claim from the list again.

4 Customer Quality


14

4.5 Handling & return of products

The following steps are only necessary if WABCO needs to receive a part for in-

house investigation.

Requirements for Logistics – Enter the claim in eQuality tool, see chapter 4.4 "eQuality – Claims registration",

page 11). – Close all ports. – Suitably protect and pack the device in a cardboard box (preferably in a

WABCO cardboard box). – Put the fax draft incl. barcode (pdf file) in the package. – Fill out the transport fax (you received via email) and send it to the Parcel Ser-

vice that will pick up your package within 2 days.

5Annex

Customer Quality

15

5 Annex

5.1 Assembly times

If WABCO accepts a guarantee claim, an application can be made for reimbursement of labour costs. If acknow-ledged, these are calculated based on the following assembly times and customary local labour rates.

Part Number Assembly Time [h]

361 050 0.75

361 060 0.75

372 042 0.75

372 054 0.75

372 060 0.75

372 340 0.5

411 003 1

411 011 1

411 015 1

411 033 1

411 034 1

411 052 1

411 057 1

411 076 1

411 140 1

411 140 840 0 1.5

411 140 841 0 1.5

411 141 1

411 142 1

411 143 1

411 144 1

411 145 1

411 145 051 0 1.5

411 145 053 0 1.5

411 145 505 0 1.5

411 146 1

411 147 1

411 147 059 0 1.5

411 15 1.5

411 503 1

411 553 1

412 352 1


412 442 1

412 636 1

412 704 1

415 401 0.75

415 402 0.75

415 403 0.75

415 404 0.75

418 501 0.75

421 005 0.5

421 021 0.5

421 300 0.75

421 303 0.75

421 305 0.75

421 309 0.75

421 322 0.5

421 350 0.75

421 351 0.75

421 352 0.75

421 355 2

421 364 0.75

421 365 2

421 410 0.5

421 411 0.5

421 412 0.5

421 413 0.5

421 415 0.5

421 425 0.5

421 427 0.5

421 429 0.5

421 441 0.5

421 442 0.5

421 444 0.5


421 445 0.5

421 512 0.5

421 517 0.5

422 009 0.75

422 010 0.75

422 030 0.75

422 802 1

422 803 1

422 808 1

422 809 1

422 810 1

422 812 1

423 003 0.75

423 007 0.75

423 008 0.75

423 020 0.75

423 044 0.75

423 045 0.75

423 046 0.75

423 054 0.75

423 055 0.75

423 056 0.75

423 057 0.75

423 058 0.75

423 060 0.75

423 068 0.75

423 069 0.75

423 070 0.75

423 072 0.75

423 073 0.75

423 074 0.75

423 076 0.75

5 Customer Quality

Annex

16


423 082 0.75

423 083 0.75

423 102 0.5

423 103 0.5

423 104 0.5

423 105 0.5

423 106 0.5

423 107 0.5

423 109 0.5

423 110 0.75

423 112 0.75

423 114 0.75

423 142 0.75

423 143 0.75

423 205 0.75

423 206 0.75

423 503 0.75

423 504 0.75

423 505 0.75

423 506 0.75

423 510 0.75

423 511 0.75

423 513 0.75

423 514 0.75

425 304 1

425 307 1

425 311 1

425 324 1

425 325 1

425 326 1

425 327 1

425 330 1

425 331 1

425 332 1

425 333 1

425 336 1

425 348 1


425 350 1

425 352 1

425 354 1

425 355 1

425 356 1

425 357 1

425 360 1

425 362 1

425 426 1

425 427 1

425 428 1

425 429 1

425 430 1

425 450 1

425 451 1

425 452 1

425 453 1

425 454 1

425 455 1

425 456 1

425 457 1

425 466 1

426 012 0.5

427 001 0.5

428 750 1

432 001 0.5

432 002 0.5

432 199 0.5

432 396 0.5

432 405 1

432 406 1

432 407 0.25

432 408 1

432 410 1

432 411 1

432 412 1

432 413 1


432 415 1

432 420 1

432 421 1

432 425 1

432 431 1

432 432 1

432 433 1

432 500 0.25

432 503 0.25

432 506 0.25

432 511 0.25

432 600 0.25

432 602 0.25

432 700 0.25

432 702 0.25

432 703 0.25

432 800 0.25

433 130 0.75

433 140 0.75

433 150 0.75

433 302 0.25

433 306 0.25

433 401 0.25

433 501 0.5

433 502 0.5

433 503 0.5

433 506 0.5

433536 0.5

433 543 0.75

433 566 1

433 571 0.75

433 572 0.75

433 573 0.75

433 574 0.75

433 576 0.75

433 578 0.75

433 801 1

5Annex

Customer Quality

17


434 012 0.25

434 014 0.25

434 015 0.25

434 019 0.25

434 021 0.25

434 023 0.25

434 025 0.25

434 026 0.25

434 040 0.25

434 100 0.25

434 108 0.25

434 200 0.25

434 202 0.25

434 205 0.25

434 208 0.25

434 250 0.25

434 300 0.25

434 303 0.25

434 500 0.25

434 601 0.25

434 602 0.25

434 608 0.25

434 612 0.25

434 700 0.5

438 600 0.75

438 601 0.75

438 604 0.75

441 009 0.25

441 014 0.25

441 020 0.5

441 024 0.5

441 032 0.5

441 033 0.25

441 035 0.25

441 036 0.25

441 037 0.25

441 040 0.25

441 042 0.25


441 043 0.25

441 044 0.25

441 049 0.25

441 050 0.25

441 100 0.25

441 101 0.25

441 300 0.25

442 016 0.25

442 019 0.25

442 022 0.5

442 023 0.5

442 025 0.5

442 027 0.25

442 028 0.5

442 040 0.5

442 043 0.5

442 200 0.5

442 300 0.5

442 801 0.25

446 003 0.5

446 004 0.5

446 008 0.25

446 016 0.25

446 018 0.25

446 020 0.5

446 021 0.5

446 022 0.5

446 023 0.5

446 024 0.5

446 025 0.5

446 026 0.5

446 027 0.5

446 031 0.5

446 036 0.5

446 044 0.5

446 050 0.5

446 055 0.75

446 056 0.25


446 057 0.25

446 059 0.25

446 060 0.25

446 062 0.25

446 063 0.25

446 065 0.25

446 081 0.25

446 090 0.5

446 091 0.5

446 092 0.5

446 095 0.5

446 096 0.5

446 097 0.5

446 105 1

446 106 0.75

446 107 0.75

446 108 1.25

446 110 0.5

446 113 0.5

446 120 1

446 122 0.5

446 122 1

446 130 0.5

446 135 0.5

446 150 0.5

446 153 0.5

446 154 0.5

446 155 0.5

446 156 0.5

446 157 0.5

446 158 0.5

446 16 0.5

446 17 0.5

446 18 0.5

446 190 0.5

446 192 0.5

446 195 0.5

446 196 0.5

5 Customer Quality

Annex

18


446 197 0.5

446 210 0.5

446 220 0.5

446 221 0.5

446 270 0.5

446 300 0.5

446 301 0.5

446 302 0.5

449 112 0.5

449 124 0.5

449 125 0.5

449 126 0.5

449 132 0.5

449 133 0.5

449 142 0.5

449 172 0.5

449 173 0.5

449 212 0.5

449 225 0.5

449 226 0.5

449 233 0.5

449 272 0.5

449 273 0.5

449 314 0.5

449 320 0.5

449 332 0.5

449 333 0.5

449 347 0.5

449 362 0.5

449 372 0.5

449 373 0.5

449 374 0.5

449 375 0.5

449 382 0.5

449 385 0.5

449 386 0.5

449 411 0.5


449 413 0.5

449 415 0.5

449 422 0.5

449 423 0.5

449 429 0.5

449 443 0.5

449 444 0.5

449 445 0.5

449 472 0.5

449 473 0.5

449 477 0.5

449 513 0.5

449 515 0.5

449 521 0.5

449 534 0.5

449 535 0.5

449 544 0.5

449 611 0.5

449 612 0.5

449 614 0.5

449 615 0.5

449 616 0.5

449 621 0.5

449 624 0.5

449 632 0.5

449 664 0.5

449 672 0.5

449 674 0.5

449 684 0.5

449 711 0.5

449 712 0.5

449 714 0.5

449 715 0.5

449 720 0.5

449 721 0.5

449 723 0.5

449 725 0.5


449 726 0.5

449 727 0.5

449 728 0.5

449 732 0.5

449 742 0.5

449 752 0.5

449 753 0.5

449 754 0.5

449 755 0.5

449 756 0.5

449 757 0.5

449 762 0.5

449 811 0.5

449 812 0.5

449 813 0.5

449 834 0.5

449 914 0.5

451 ... 0.75

452 002 0.25

452 003 0.5

452 200 0.25

452 201 0.25

452 203 0.25

452 204 0.25

452 3.. 0.25

452 402 0.25

452 600 0.25

452 601 0.25

452 711 0.25

452 713 0.25

452 802 0.75

452 803 0.5

452 804 0.5

452 805 0.5

452 806 0.5

452 808 0.5

452 810 0.5

5Annex

Customer Quality

19


452 811 0.5

458 501 0.25

460 001 0.75

461 106 1

461 110 1

461 111 1

461 113 1

461 291 1

461 292 1

461 293 1

461 295 1

461 300 1

461 305 1

461 307 1

461 310 1

461 315 1

461 316 1

461 317 1

461 318 1

461 319 1

461 323 1

461 324 1

461 328 1

461 478 1

461 481 1

461 482 1

461 491 1

461 494 1

461 499 1

461 513 1

461 700 1

461 701 1

461 703 1

461 704 1

461 709 1

462 007 1.5

462 012 1.5

462 193 1.5


462 196 1.5

462 197 1.5

462 202 1.5

463 004 0.5

463 012 0.5

463 013 0.5

463 022 0.5

463 028 0.5

463 031 0.5

463 032 0.5

463 034 0.5

463 036 0.5

463 037 0.5

463 038 0.5

463 039 0.5

463 043 0.5

463 044 0.5

463 046 0.5

463 048 0.5

463 052 0.5

463 053 0.5

463 055 0.5

463 059 0.5

463 063 0.5

463 066 0.5

463 068 0.5

463 069 0.5

463 072 0.5

463 074 0.5

463 075 0.5

463 078 0.5

463 079 0.75

463 081 0.5

463 084 0.75

463 085 0.75

463 090 0.75

464 002 0.5

464 004 0.75


464 005 0.5

464 006 0.5

464 007 0.5

464 008 0.5

466 777 1.5

467 399 1

467 406 1.5

467 410 1.5

467 415 1.5

467 799 1.5

468 397 0.75

468 400 1

468 402 1.5

468 404 1.5

468 406 1.5

468 411 1.5

468 413 1.5

468 598 0.75

468 599 0.75

470 003 1

470 004 2

470 011 1

470 012 1.75

470 013 1

470 014 1

470 015 1

470 051 1.5

470 061 1.5

471 003 0.75

471 005 0.75

471 200 0.75

471 200 008 0 0.5

471 205 0.75

471 208 0.5

471 401 0.75

472 002 0.5

472 012 0.5

472 017 0.5

5 Customer Quality

Annex

20


472 060 0.5

472 070 0.5

472 072 0.5

472 081 0.5

472 082 0.5

472 090 0.5

472 101 0.5

472 102 0.5

472 105 0.5

472 106 0.5

472 111 0.5

472 123 0.5

472 124 0.5

472 125 0.5

472 126 0.5

472 127 0.5

472 128 0.5

472 129 0.5

472 132 0.5

472 133 0.5

472 134 0.5

472 136 0.5

472 137 0.5

472 152 0.5

472 153 0.5

472 160 0.5

472 162 0.5

472 164 0.5

472 166 0.5

472 17 0.5

472 170 0.5

472 171 0.5

472 172 0.5

472 173 0.5

472 174 0.5

472 176 0.5

472 178 0.5


472 190 0.5

472 195 0.5

472 195 096 0 0.75

472 223 0.5

472 224 0.5

472 250 0.5

472 252 0.5

472 260 0.5

472 270 0.5

472 279 0.5

472 323 0.5

472 400 0.5

472 500 0.5

472 552 0.5

472 600 0.5

472 880 0.5

472 899 0.5

472 900 0.75

472 905 0.75

473 011 0.5

473 013 0.75

473 015 0.75

473 017 0.75

473 300 0.5

473 301 0.5

473 302 0.5

473 303 0.5

473 501 0.5

475 009 0.5

475 010 0.5

475 012 0.5

475 015 0.5

475 018 0.5

475 019 0.5

475 020 0.5

475 302 0.5

475 304 0.5


475 604 0.5

475 700 1.25

475 701 1.25

475 702 1.25

475 703 1.25

475 710 0.75

475 711 0.75

475 712 0.75

475 713 0.75

475 714 0.75

475 715 0.75

475 720 1

475 721 1

475 722 1

475 723 1

475 800 1

476 004 0.5

476 397 1

476 399 1

476 406 1

476 411 1

477 001 0.75

477 010 0.75

477 397 0.75

477 403 1

477 411 1

478 100 1.5

478 406 0.75

478 407 1

480 001 1

480 002 1

480 003 1

480 020 1

480 102 1.75

480 103 1

480 104 1

480 105 1

5Annex

Customer Quality

21


480 202 0.75

480 204 0.75

480 205 0.5

480 207 1

521 711 0.5

521 712 0.5

532 400 0.25

532 401 0.25

534 017 0.5

534 100 0.5

534 101 0.5

534 106 0.5

563 018 0.5

563 020 0.5

563 062 0.5

563 069 0.5

563 112 0.75

563 131 0.75

563 441 0.5

563 446 0.5

571 002 0.75

571 003 0.75

571 004 0.75

571 040 0.75

571 050 0.5

571 110 0.75

572 460 1

572 470 1

572 475 0.5

577 202 0.5

577 465 0.5

911 003 1

911 004 1

911 005 1

911 006 1

911 141 1

911 142 1

911 145 1.5


911 146 1

911 153 1

911 154 1

911 155 1

911 501 1.25

911 503 1.25

911 504 1.25

911 505 1.25

911 506 1.25

911 508 1.25

911 514 1.25

911 515 1.25

911 516 1.25

911 553 1.25

912 112 1

912 116 1

912 117 1

912 510 1.25

912 512 1.25

912 514 1.25

912 518 1.25

912 550 1.25

912 551 1.25

912 560 1.25

921 002 0.5

921 003 0.5

921 004 0.5

921 005 0.5

921 006 0.5

921 350 0.75

921 360 0.75

921 399 0.75

925 300 0.75

925 303 0.75

925 305 0.75

925 307 0.75

925 320 0.75

925 321 0.75


925 322 0.75

925 323 0.75

925 324 0.75

925 325 0.75

925 326 0.75

925 328 0.75

925 329 0.75

925 333 0.75

925 361 0.75

925 362 0.75

925 370 0.75

925 371 0.75

925 372 0.75

925 375 0.75

925 376 0.75

925 377 0.75

925 380 0.75

925 384 0.75

925 407 0.75

925 420 0.75

925 421 0.75

925 422 0.75

925 424 0.75

925 425 0.75

925 426 0.75

925 427 0.75

925 428 0.75

925 429 0.75

925 430 0.75

925 431 0.75

925 432 0.75

925 439 0.75

925 440 0.75

925 450 0.75

925 451 0.75

925 452 0.75

925 453 0.75

925 454 0.75

5 Customer Quality

Annex

22


925 455 0.75

925 458 0.75

925 459 0.75

925 46 1.25

925 470 0.75

925 480 0.75

925 481 0.75

925 484 0.75

925 486 0.75

925 487 0.75

925 488 0.75

925 489 0.75

925 490 0.75

925 491 0.75

925 492 0.75

925 494 0.75

925 499 0.75

925 500 0.75

925 501 0.75

925 522 0.75

925 531 0.75

925 562 0.75

925 900 0.75

928 100 0.75

932 002 0.5

932 399 0.5

932 400 0.5

932 500 1

932 510 1.25

933 150 1

933 802 0.25

934 010 0.25

934 300 0.25

934 301 0.5

934 304 0.5

934 305 0.5

934 700 0.5


934 701 1

934 702 1

934 705 1

934 709 1

934 713 1

934 714 1

941 032 0.75

946 065 0.75

950 ... 0.5

951 ... 0.75

952 .... 0.25

952 002 0.5

952 003 0.75

960 730 0.5

960 731 0.5

961 106 1.25

961 317 1

961 701 0.5

961 702 0.75

961 703 0.75

961 705 0.75

961 710 0.75

961 721 0.5

961 722 0.75

961 723 0.75

961 724 0.75

961 790 0.75

961 880 0.75

961 893 1

963 001 0.5

963 001 500 0 1

963 002 0.5

963 003 0.5

963 004 0.5

963 005 0.5

963 006 0.5

964 001 0.5


964 006 0.75

965 001 0.5

965 050 0.5

965 100 0.5

970 051 1.5

970 100 0.75

970 150 0.75

970 190 1.5

971 002 0.5

971 005 0.5

972 195 0.75

972 400 1

973 001 0.5

973 002 1

973 003 0.5

973 006 0.5

973 008 0.75

973 009 0.75

973 010 0.5

973 011 0.5

973 286 0.5

973 500 0.5

973 503 0.75

974 010 0.75

975 001 0.5

975 002 0.5

975 003 0.5

975 004 0.5

975 009 0.5

975 300 0.5

975 303 0.5

975 400 0.75

975 700 1

980 205 0.75

© 2

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WA

BCO

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WABCO Vehicle Control Systems (NYSE: WBC) is a leading supplier of safety and control systems for commer-cial vehicles. For over 140 years, WABCO has pio-neered breakthrough electronic, me-chanical and mechatronic technologies

for braking, stability, and transmission automation systems supplied to the world’s leading commercial truck, trailer, and bus manufacturers. WABCO is headquartered in Brussels, Belgium. For more information, visit www.wabco-auto.com

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