customer relationship management within library using social networking tools
TRANSCRIPT
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Customer Relationship Management within Library
using Social Networking Tools
Mr. Sanat Kumar BeheraStudentSambalpur University
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What is CRM ?
• Abbreviation for customer relationship management
Customer wants
Service
Customer Satisfaction
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Customer categorization
categorize your customer in
groups
Understand Your User
Wants
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Social Networking tools
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Facebook and CRM
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Flicker
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MySpace
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You Tube
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Connotea
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Digg
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Del.icio.us
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Blog
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Slideshare
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Skblisinfo
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Dashboard
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Anobli
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Service With Smile………