customer satisfaction survey 2013
TRANSCRIPT
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Customer Satisfaction Survey
Surveyed 20 existing clients
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How did the clients hear of us?
Others:
• Saw name on a client’s website
• Sign Speed
WOM
Training
Web
site
Met sta
ff
Recommen
dations
Networki
ngOther
0
1
2
3
4
5
6
7
Chart Title
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How do the clients rate our service?
Reliability
Knowledge & Skill
Customer Care
Helpfulness
Courteousness
Efficiency
Response Time
Value for Money
(Rated out of 5)
Average2013
4.40
4.50
4.40
4.50
4.85
4.40
4.40
3.90
Compared with
2008/09
Average 08/09
4.24
4.33
4.00
4.10
4.29
4.14
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How satisfied are the clients with…
…the amount of contact from us?
…the visibility of their website on search engines?
…the amount of sales generated from their website?
80%
80%
40%
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How many clients have noticed the benefits
after their investment?
65%
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How many clients would recommend us?
90%
10%
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Testimonials….
“We have been working with Web Adept for 2 years and I’m very satisfied with the help and support we’ve been given. The website is extremely successful and is generating a huge amount of business for us.”
Debra Rogers – Bay House Tenby
“Web Adept continues to give a high quality service which is friendly, helpful and reliable.”
Carolyn Rees – Caerhafod Lodge
“We are really happy with our website and would definitely recommend Web Adept’s services should any opportunity arise”
Paula Rayner - PLANED
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“Web Adept are always responsive and keeps my website and emails up and running”
Antony Gallafent – Gallafents LLP
“Angus is awesome!!!”Wayne Morse – Explosive Productions
“I have been pleased to work with Web Adept and I’m extremely satisfied with the customer service I receive – can always rely on them to respond to any queries quickly and efficiently”
Luke Lawrence – Property Buyers Agent
“Brilliant customer service and always a friendly atmosphere when I come into the office. Great to have a company like this so local.”
Alexander Lawrence – Sandys Landscapes
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“Excellent service – wouldn’t hesitate to recommend”Hidden Springs (can’t remember her name!!)
“Very friendly and helpful staff that are always on hand over the phone or in person”
Cindy Pearce – Thousand Islands Expeditions
“Efficiency with care”Keith – Upton Farm
“Really helpful personal service whenever I need them!”Nerys Edwards – Oneida Viviers